On Jan 16, 2014, Minime8484 Chandler, AZ (Zone 9b) wrote:
Wanted to order several of their Trichocereus/Echinopsis hybrids for my sister's birthday. To be sure they were in stock, I sent them a message on November 1, 2013 through their own message process. I immediately received a generic email that said that they would get back to me in 24 hours.
It's now been over 2 months, and I've not heard a peep.
Probably a good thing I didn't hear from them, as I'd be afraid the order process would be just as bad.
On Jul 1, 2013, Max64 Las Vegas, NV (Zone 9a) wrote:
Their communication lacks big time. I finally got my order after weeks of waiting without any notice of shipping, email response,...
I would never order from them again as one of my biggest pet peeves is not responding to any for of communication send or left l in a timely manner.
On Oct 3, 2012, IndaShade Kylertown, PA (Zone 5b) wrote:
Posted on June 15, 2012, updated October 3, 2012
Posted on May 24, 2012, updated June 15, 2012
Bless his heart, I have gotten some good things from Matt in the past. I placed an order in March of 2012,and my credit card was charged around March 29. Around May 9, I wrote asking about my order, and he said it was boxed up and sitting on his workbench. Here it is May 24, 2012, and I have yet to get it. Luv ya Matt, but you really shouldn't be in business.
On June 15th, 2012, IndaShade changed the rating from neutral to negative and added the following:
Well, it's June 15, 2012 and I still don't have my order from Matt. On October 3rd, 2012, IndaShade added the following:
Posted on May 14, 2012, updated May 23, 2012
Does anyone have a phone number for this company?
I had placed an order on May 2 and didn't received any email confirmation of my order. However, my credit card was charged. I contacted them on May 9 asking about my order status and still have not received any reply. I only received an auto reply that my email was received so it seems they are going through. Today I emailed them again inquiring about my order and am currently hoping for a reply.
I recall previously other customers had similar problems but that they were corrected after they had posted the problem on Dave's. There also used to be a phone number for this company which I don't see on this page anymore. The rating page for Mattslandscape seem to have changed. I remember it had more ratings and comments before which was why I took a chance and ordered.
Any phone number for Mattslandscape is appreciated. Thank you.
On May 23rd, 2012, milocat4 changed the rating from neutral to negative and added the following:
I hate to give a negative but I'm forced to since after finally searching and finding a phone number to call them and managing to get in touch with Matt, and was told he'll get back to me to let me know about my order, I still have not heard back from him. This happened about 2 weeks ago. Since then I've kept calling and emailing to ask about my order. I still have not received any confirmation email from them but my credit card was charged on May 4.
All I would like to know is did they receive my order? Previously they were using Google Checkout which from what I've read after placing my order had a lot of problems. They have since switched to PayPal as the method of paying.
I just emailed Matt to let him know that I understand the problems with Google Checkout and I don't mind re-ordering if they never received my order or payment. However, I need to know if they received my order or even my payment from Google before I can contact my credit card company to have them cancel the charge of $75.07. Hopefully, I will hear from Matt soon so I can know what to do.