In the fall I ordered evergreens, dogwood, serviceberry, hazelnut, coral berry, oak, snow berry, bear berry and bittersweet. Most of the evergreens are recovering and the serviceberry, oak and one hazelnut leafed out. The coralberry, snowberry, bearberry, and bittersweet died. One of the hazelnuts and and the dogwood never grew leaves. i contacted customer service and they said they would send out replacements. I recieved a large box with a small bag with the bearberry in it. I contacted them again and they said everything should have been in the box and I told them it was not. Then they sent out a second box which contained the bittersweet, coral berry and snowberry. There was no packing in the box and the coral berry was broken. From the position of the bag, it looked like they had a piece of cardboard stapled over the top of the plants (the thinnest part). I wrote to them again and sent them pictures. They then sent out a coral berry dogwood, and hazelnut. These were secured with two strips of cardboard across the lower part of the plants and arrived safely.
They have good prices and a good selection, but seem to be having shipping problems. Their customer service did respond and send replacements, so I am giving them a neutral rather than a negative. It is a shame because I would have liked to order other plants, but I fear what condition they'll arrive in.
Plants arrived as scheduled. An email was sent to me with the UPS tracking info on ship day, so it was easy to keep track of the shipment. I found the company easy to communicate with via phone or email. All of the various trees I ordered were well rooted and in decent condition. They were healthier and more robust than stock I had received from another online company that charged more than Cold Stream. The one negative might be that though the trees were packed and wrapped securely, I wish they could find a way to secure the trees within the box. They were not secured inside the box and I believe this led to a couple of broken limbs. Overall, a positive buying experience.
On Nov 15, 2006, Redwhiteblue Headrick, OK (Zone 7a) wrote:
Placed an order back in October.
E-mailed to find out when my order would be shipped.
Their answer was "sometime this month" (November).
E-mailed them twice since then about cancelling my order and they would not acknowledge me.
Had to notify my credit card company to not accept any charges from them.
On November 16th, 2006, Redwhiteblue added the following:
It's funny how you answer my e-mails after you see the negative rating here.
Serious lack of communication.On Nov 15, 2006, Cold Stream Farm responded with:
On Nov 16, 2006 7:26 AM, Cold Stream Farm added:
Unless a specific target date is given for shipment, orders are shipped as soon as the bare-root plant material is safe to harvest, which is weather dependant.
Any ship date can be scheduled for a customer. If material is not safe to harvest, the customer is then contacted and asked how to proceed.
Any order can be cancelled at any time prior to shipment, with no penalty."
I ordered 5 trees. The box had been torn open (probably UPS's fault), but the trees arrived with moist but brittle roots and brown leaves. The trees were smaller than I anticipated, but perhaps I didn't read their website carefully enough. I contacted the company about the leaves and they claim that this is normal for winter-time. I'm going to place another order with a website I have more experience with.
My experience with this company very positive. I ordered 7 trees from them by mail and they send me invoice confirmation through e-mail as soon as they received it.
I was very pleased to receive my trees on Friday so that I can plant them over weekend. May be it is just a coinsidence but I like to believe it is planed.
I would only make one suggestion: It would be nice If I have been notified about approximate shipping date.
The trees little bit small but I hope they will grow well.
Thank you for a good work!
My experience overall was positive. Buyers should be prepared when ordering....when they say 3-4 ft lilacs, for example, they mean a 4-foot-long stem and nothing else. Yes, there are many nice buds, but one shouldn't expect to receive a leafy, plant in a 3-gallon plant like those found in a garden center. I think this type of supplier is perfect for those who need to do a large amount of planting without a lot of digging. It will take time for the plants to grow in, so don't expect miracles in just one season. The quality of these bareroot plants was excellent. Sizes were a bit smaller than those promised.
Great stock. I ordered about 100 trees and shrubs this spring and they are all doing well.
Beautifully rooted. Even on the smaller plants the root systems are very well developed.
In addition, the woman who picked up the phone was pleasant and helpful when I called.
I understand some people's frustration about having to reply to the confirmation email but they do it to avoid hassles in case of a need for a replacement or something out of stock. The woman I spoke with explained that sometimes things go out of stock very quickly and they can't keep the site up to date that fast.
On Apr 14, 2006, ScbNymph Clifton Park, NY (Zone 5a) wrote:
I have to honestly say that it was a pleasure to do business with these guys! I ordered two Serviceberry tree's/shrubs back in January after "discovering" the Farm here. My order was immediately confirmed via email with the attached invoice. You MUST confirm the invoice or your order WILL NOT go through, however all is explained on their website
Communication with these guys was great, my emails were ALWAYS replied to within 48hrs which I find more than acceptable for a business
My tree's arrived VERY well packaged in a sturdy box, well taped together. The plants were shipped bare-root in a heavy duty plastic bag, roots were nice and moist and appeared to have only been dug out the ground a couple of days previously, the stems were taped together around a bamboo cane to prevent breakage. The stems already had buds on them and I look forward to watching them open over the coming days and weeks
AAA++++++++++++ for an outstanding experience, will definitely buy from them again
Superb company to buy from. All the trees and shrubs I bought from Craig were fresh, uniform, healthy and superbly packed and moist upon arrival to my door. Once in the ground they took off with fresh growth. They will have all my business in the future.
Mixed review on company. Email ordering caused a problem - they do NOT note in return email that if you don't reply to them they will not send your order. We waited weeks, finally called them, found out our order hadn't been processed. Too late/no time to plant 100 redbuds by then. I did order American bittersweet. Was asked when I wanted it to arrive - and it came as promised. Only one broken whip out of a dozen. Some sprouting, will see how they do this summer. Delayed planting after arrival for two days to avoid a late frost. Husband was very upset by communication problem, which they acknowledged had been an ongoing issue for other customers. The CS guy said they hoped to rework the site/form to be more specific about replies for processing. Seems like an added hassle, but their prices may make it worthwhile.
On May 14, 2005, Scottybill Eaton Rapids, MI wrote:
I just received my merchandise from Cold Stream. I ordered in April, and they got my hawthorn and lilac hedges to me just after the last freeze. Pretty good service what with the crazy spring in Michigan. Everything's alive, healthy looking and in good shape. Most of the bareroot shrubs seem to be larger than the advertised sizes. Very good experience, I'll buy from them again.
I ordered 5 hazelnut trees from Cold Stream Farm. Because of the low prices, I wasn't really expecting much. Well, I received my order today and was really impressed. The trees were as nice or nicer than anything I've ever purchased from a seed company at 5 times the price! They are in the ground now and I'm sure that they'll thrive.
I will definately be ordering from this company again.
On June 25th, 2005, chickenman added the following:
Just wanted to add that I placed a second order with this company. I ordered ten highbush cranberry viburnum for 50% off and I recieved 15 extra! Thanks Cold Stream Farm!
On Apr 7, 2005, treeguy_NY West Seneca, NY (Zone 6a) wrote:
I ordered 19 trees from this company (9 species ranging in height from 6" to 2'). They arrived at an appropriate time for planting in my area and are of the utmost quality. All trees have great root systems and the 18-24" giant sequoia I ordered is beautiful with full branches and a calliper almost greater than my thumb. I will deffinately order from this company again. They have a great selection of species at various sizes and offer high quality stock for very low prices.
I order giant sequoia, bald cypress, and dawn redwood. All arrived in good order in time for spring planting. The company included some extra trees at no cost. Cold Streams offers unique species at very rasonable prices. I am interested to see whether the ginat sequoia will servive here at in south western Michigan
I received 25 snowberry shrubs, 1 American mountain ash, 2 buttonbushes and 1 juneberry seedling from them this spring for only $30. EVERYTHING survived and is doing great, except for the juneberry (due to rabbits, not the company's fault). This fall I am definitely going to order from them again. Prices are more than reasonable, and the plants I received were in excellent condition. The juneberry was a little smaller than listed, but all the other plants were just as listed on their website and had wonderful root systems.
I've planted over 700 bare-root trees in my back yard in the past few years. I tried quite a few different companies and Cold Stream Farm has THE BEST quality. They offer over 90 varieties. They offer larger sizes and still give you the option to buy just a single tree or quantities at a discount.