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On Nov 21, 2009, clpgirl Chippewa Lake, OH (Zone 6a) wrote:
The folks at Cold Stream Farm can't be beat for customer service and product! I placed an order in August to be shipped at planting time for my zone.I immediately got confirmation. Within several days I received a phone call from a very nice and knowledgable gentleman at CSF suggesting that I would save money if I purchased all my plants the same height. I had questions regarding fall planting and tree size, and we had at least a 20 minute conversation-very helpful!
Then I forgot to notify them when I changed banks prior to their charging card/shipping date- the charge didn't go through. They immediately contacted me by email and phone, and we were able to sort out the issue.. They held my plants for at least two weeks while I got these issues straightened out!
This nursery deals in huge orders of wholesale trees. My order was tiny-one Rowan tree, and three Rose of Sharon-arounjd $15 total w/shipping! The customer service I received was outstanding.
The box arrived two days ago. I am thrilled. Huge roootballs, and healthy plants and trees (much larger than anticipated!) with detailed planting/growing instructions.
Thank you so much Cold Stream for the healthy well-rooted stock, and well as your incredible customer service!
Ordered 35 evergreens on 4/4/09. Was apprehensive when my credit card was processed in about 10 days but the order had not shipped. I emailed twice to determine shipping date and response was somewhat slow with no specific dates. However, I did receive the order on 4/27. All the trees looked healthy with good roots. Some were smaller than advertized but I was sent an extra Scotch Pine. Overall I am pleased with my order and will assume that the weather was responsible for the time between placing & receiving the order. Generally, credit cards are not charged until an order ships. Perhaps this should be company policy.
Received bareroot trees/native shrubs today. All had excellent root systems, buds just starting to break. All packed in peat mix ,good and moist. Would not hesitate to order again, Thanks Cold Stream
My first and thus-far only experience with Cold Stream was last Autumn. I ordered several trees with specific shipping dates. Their communication was excellent, the packing was very careful and all items arrived safely and dormant, though obviously with green wood and nice root systems. As this is Central New England, buds aren't showing yet even on long-established early trees so they haven't woken up yet, but the ordering, communicating, shipping and receiving experience has been excellent!
On May 15th, 2009, ndps99 added the following:
Time for an update. My rating remains extremely positive.
Unfortunately, a couple of plantings did not survive a winter that was extremely intense at times, despite what appeared to be very healthy dormant specimens and my best efforts. Therefore, I did not deem the death of a couple of plantings to be anyone's "fault."
However, I did want to replace these plants as they are part of an overall plan that has taken close to a decade to develop. Dealing with other companies of lesser repute, I have found that asking for replacements becomes an expensive and time-consuming feat that can end up being more trouble than it's worth. Often, warranty replacements drop to the bottom of the priority list and can take eons to come through. With the comparably quite short growing season of central New England, a replacement shipment can easily put one a year back in terms of seasonal growth. In this case anyway, as already mentioned, I didn't consider the dead plants to be Cold Stream's fault. These aren't stones, they are living organisms and things happen. So be it.
What I did was simply place an order for one each of the dead plants and a second Dawn Redwood, the first of which is flourishing. I was so pleased with the survivors that I sent along a complementary e-mail with the order and mentioned the dead plants. Guess what they did? They eliminated the cost of the two replacements and treated the entire shipment as a new one, without delay.
I had to travel for a bit of time so I asked for a shipping time of May 25, 2009. That is, of course, Memorial Day. For some reason, I missed that. Former Army man, that's unusual and I am embarrassed. But I was made aware of that fact via a personal call from Craig at Cold Stream who left me an extensive, detailed message offering me options and alternatives for shipping dates and methods. At the same time he offered alternative methods, i.e., expedited, he discouraged using them because of the disproportionately high cost charged by the carrier.
When I returned his call the next day, a very pleasant woman answered on the second ring and immediately transferred me to Craig's office who answered live and in person within seconds. Craig is very pleasant, accommodating and articulate. How refreshing!
This all proves that an UNFORTUNATE experience such as the death of plantings, does not have to be a NEGATIVE experience at all.
The plants that survived are a pair of Paper Birch, a European Mountain Ash and a Dawn Redwood. All four of these are picture-perfect excellent specimens. I loved the Dawn Redwood so much, I've ordered another. The leafing-out of the Euro Mountain Ash was exciting to watch as it is quite unique. The two Paper Birch are so perfect, they look like their full-grown parents in miniature. I need to start making a photographic log.
I highly recommend Cold Stream Farms for every positive reason you can glean from my above comments.
I'm a newbie to gardening and especially to planting bare-root saplings. On Sept. 21st '08 I ordered small (1.5 to 3 ft.) bare-root Washington hawthorn, red mulberry, Sargent crabapple, shadbush serviceberry, tulip tree, and American sycamore for a total of $26.27. The Cold Stream Web site said that fall shipping would be some time after Oct. 15th. Shipping costs seemed a bit high, so I economized with UPS Ground, knowing that the plants would spend more time in transit. My credit card was charged on Oct. 29th and my plants arrived on Nov. 5th. They were well-packed with small plastic bags around moist roots, larger than expected, and with apparent healthy buds. I planted them all 4 days later and chicken wire-caged all but the sycamore and hawthorn, since they were the largest. Bad move. Starting in December it got real cold here (classic St. Paul, Minnesota) and the squirrels/rabbits marauded more than usual. The sycamore and hawthorn were eaten to the ground -- nobody's fault but mine -- but the others look fine. Cold Stream Farm did exactly what they said and delivered what appear to be healthy stock. I'll report in about 5 months if it seems otherwise. Meanwhile I look forward to ordering replacment sycamore, hathworn, and more trees for the spring...
Very fast service. I bought Oregon Grape (Mahonia Aquifolium). They were out of the larger size I'd ordered and emailed me asking if OK to substitute the smaller plants. Plants were packed nicely and traveled well. They were partially dormant but starting to grow. I put them right in the ground and am waiting for some action. I would buy from them again.
I found Cold Stream Farm on this website and was very happy with my order. They shipped it around my vacation schedule and the plants (25 elderberries) arrived in great shape and health. Quality plants at a great price.
On May 30, 2008, jrgoflo West Lafayette, IN wrote:
I have ordered from Cold Stream Farm 4 or 5 times now, all with positive results.
Had to cancell an order once, also with no problems.
I like this nursery because of the large amount of natives they carry and the friendly "mom & pop" service.
The only negative thing I can say is that they are one of the few nurseries that still sell the highly invasive (once highly regarded) Autumn Olive shrub which has slowly & quietly taken over our wildlands in Southern Michigan. (at least they provide a warning).
After looking all over the web, this website offered the cheapest trees. That is what initially drew me to them. I got my trees on April 2nd, which is perfect for my area, and they were packaged in a way to keep the roots moist. All in all, this is the best tree sapling company on the web. I will buy from them again next year.
I ordered several trees. The shipping was a little later than expected. When I sat down to e-mail them, I realized that they had already e-mailed me to explain that shipping would be slightly delayed. Due to warmer than normal weather, the plants had not gone dormant in time for shipping and would be sent as soon as possible. Imagine that, customer service contacting me to tell me they have a problem. The plants arrived well packaged and in good condition.
Ordered 56 Lilacs and 26 White Pine. All arrived in GREAT shape. Got everything planted and the lilacs are doing great. I have lost quite a few of the pine trees, but since I ordered the larger ones, I knew that was a risk I was taking as they don’t guarantee the larger Pine trees. After first order, I ended up needing 5 more lilacs to finish my hedge, they arrived within a week after I had placed the order already having started to leaf out. I have now placed an additional order for 26 poplars, and plan on trying a smaller pine tree next year. I will defiantly continue to order from this company and recommend them to those who ask.
Plants arrived as scheduled. An email was sent to me with the UPS tracking info on ship day, so it was easy to keep track of the shipment. I found the company easy to communicate with via phone or email. All of the various trees I ordered were well rooted and in decent condition. They were healthier and more robust than stock I had received from another online company that charged more than Cold Stream. The one negative might be that though the trees were packed and wrapped securely, I wish they could find a way to secure the trees within the box. They were not secured inside the box and I believe this led to a couple of broken limbs. Overall, a positive buying experience.
My experience with this company very positive. I ordered 7 trees from them by mail and they send me invoice confirmation through e-mail as soon as they received it.
I was very pleased to receive my trees on Friday so that I can plant them over weekend. May be it is just a coinsidence but I like to believe it is planed.
I would only make one suggestion: It would be nice If I have been notified about approximate shipping date.
The trees little bit small but I hope they will grow well.
Thank you for a good work!
My experience overall was positive. Buyers should be prepared when ordering....when they say 3-4 ft lilacs, for example, they mean a 4-foot-long stem and nothing else. Yes, there are many nice buds, but one shouldn't expect to receive a leafy, plant in a 3-gallon plant like those found in a garden center. I think this type of supplier is perfect for those who need to do a large amount of planting without a lot of digging. It will take time for the plants to grow in, so don't expect miracles in just one season. The quality of these bareroot plants was excellent. Sizes were a bit smaller than those promised.
A++
Great stock. I ordered about 100 trees and shrubs this spring and they are all doing well.
Beautifully rooted. Even on the smaller plants the root systems are very well developed.
In addition, the woman who picked up the phone was pleasant and helpful when I called.
I understand some people's frustration about having to reply to the confirmation email but they do it to avoid hassles in case of a need for a replacement or something out of stock. The woman I spoke with explained that sometimes things go out of stock very quickly and they can't keep the site up to date that fast.
On Apr 14, 2006, ScbNymph Clifton Park, NY (Zone 5a) wrote:
OUTSTANDING!!!
I have to honestly say that it was a pleasure to do business with these guys! I ordered two Serviceberry tree's/shrubs back in January after "discovering" the Farm here. My order was immediately confirmed via email with the attached invoice. You MUST confirm the invoice or your order WILL NOT go through, however all is explained on their website
Communication with these guys was great, my emails were ALWAYS replied to within 48hrs which I find more than acceptable for a business
My tree's arrived VERY well packaged in a sturdy box, well taped together. The plants were shipped bare-root in a heavy duty plastic bag, roots were nice and moist and appeared to have only been dug out the ground a couple of days previously, the stems were taped together around a bamboo cane to prevent breakage. The stems already had buds on them and I look forward to watching them open over the coming days and weeks
AAA++++++++++++ for an outstanding experience, will definitely buy from them again
Superb company to buy from. All the trees and shrubs I bought from Craig were fresh, uniform, healthy and superbly packed and moist upon arrival to my door. Once in the ground they took off with fresh growth. They will have all my business in the future.
On May 14, 2005, Scottybill Eaton Rapids, MI wrote:
I just received my merchandise from Cold Stream. I ordered in April, and they got my hawthorn and lilac hedges to me just after the last freeze. Pretty good service what with the crazy spring in Michigan. Everything's alive, healthy looking and in good shape. Most of the bareroot shrubs seem to be larger than the advertised sizes. Very good experience, I'll buy from them again.
I ordered 5 hazelnut trees from Cold Stream Farm. Because of the low prices, I wasn't really expecting much. Well, I received my order today and was really impressed. The trees were as nice or nicer than anything I've ever purchased from a seed company at 5 times the price! They are in the ground now and I'm sure that they'll thrive.
I will definately be ordering from this company again.
On June 25th, 2005, chickenman added the following:
Just wanted to add that I placed a second order with this company. I ordered ten highbush cranberry viburnum for 50% off and I recieved 15 extra! Thanks Cold Stream Farm!
On Apr 7, 2005, treeguy_NY West Seneca, NY (Zone 6a) wrote:
I ordered 19 trees from this company (9 species ranging in height from 6" to 2'). They arrived at an appropriate time for planting in my area and are of the utmost quality. All trees have great root systems and the 18-24" giant sequoia I ordered is beautiful with full branches and a calliper almost greater than my thumb. I will deffinately order from this company again. They have a great selection of species at various sizes and offer high quality stock for very low prices.
On Nov 11, 2004, lodgeinthepines East Peoria, IL wrote:
I purchased a small quantity of White Spruce for reforestation purposes. My order was shipped to me in a matter of days. Best of all, they offered the best price that I could find anywhere online.
I order giant sequoia, bald cypress, and dawn redwood. All arrived in good order in time for spring planting. The company included some extra trees at no cost. Cold Streams offers unique species at very rasonable prices. I am interested to see whether the ginat sequoia will servive here at in south western Michigan
I received 25 snowberry shrubs, 1 American mountain ash, 2 buttonbushes and 1 juneberry seedling from them this spring for only $30. EVERYTHING survived and is doing great, except for the juneberry (due to rabbits, not the company's fault). This fall I am definitely going to order from them again. Prices are more than reasonable, and the plants I received were in excellent condition. The juneberry was a little smaller than listed, but all the other plants were just as listed on their website and had wonderful root systems.
I've planted over 700 bare-root trees in my back yard in the past few years. I tried quite a few different companies and Cold Stream Farm has THE BEST quality. They offer over 90 varieties. They offer larger sizes and still give you the option to buy just a single tree or quantities at a discount.
