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|On Jun 28, 2016, naturesglory Royal Oak, MI wrote:
I ordered a bunch of evergreens in early spring. They were dry when I got them but didnt look dead so we planted and watered as directed. All but one died and now they will not accept returns or refunds since it is passed June. Complete waste of money and time and very bad customer service.
On Jun 28, 2016, Cold Stream Farm responded with:
"On Aug 26, 2016 9:35 AM, Cold Stream Farm responded with:
We do accept claims past June. We can replace or refund any item that fails to leaf or bud out after planting. Just email or call and let us know."
|On May 3, 2016, scleme Charlotte, NC wrote:
Bought several trees and shrubs including 4 viburnums. None of the viburnums leafed out. Contacted the company via their website with no response and no refund or replacement. They clearly do not stand by their warranty.
On May 3, 2016, Cold Stream Farm responded with:
"On Aug 26, 2016 9:37 AM, Cold Stream Farm responded with:
We always stand by our warranty. Our 'contact' link on the website was unfortunately not working this past season (very sorry, we were not aware of this problem until recently!). Just ring us or email and we can refund or replace any of the plants that failed to leaf out."
|On Apr 28, 2016, woodweasel Fleetwood, PA wrote:
I tried this company for the first time in 2014 with a small order - 3 Oregon Grape hollies. No problem with ordering or delivery but what I got was a box full of leaves and three leafless sticks.
|On May 20, 2015, mylittletrees Corning, OH wrote:
This company sells weak and stunted nursery stock. I couldn't believe the diminutive size of the trees in my recent order. What I got would compare in size to the 10 free trees that arbor day used to mail people for becoming a member. In fact some of the trees arbor day used to send would be bigger than the trees cold stream ripped me for. In my opinion I was seriously overcharged for such small trees. If they live I'll be surprised. I don't like how they put masking tape around their trees either. Very difficult to remove from tiny trees. Previous orders were not successful. Only dealt with them the second time because they had a certain species that I couldn't seem to find anywhere else. Since I found a place that's closer to home with what I want, I'll likely drop Cold Stream.
|On May 19, 2014, DavidLMo St Joseph, MO wrote:
I ordered 9 items from them on November 30, 2013 for Spring delivery.
|On May 30, 2013, ForestAvenue Des Moines, IA wrote:
We ordered two white snowberry shrubs and one pink snowberry shrub. After not hearing anything for several weeks, I e-mailed about the status. They said they would ship in two weeks and they did. Unfortunately, they only sent one which was unlabeled. I asked where the other two were, they apologized and sent one more good shrub and one stick which is supposed to be a shrub. I asked if they could at least tell me which were the white shrubs and which were the pink shrubs. Their response was "(a)lso, as these are grown from seed, it is impossible for us to determine the flower color." This is still the case even though they sell both a pink and white variety. Snowberries can be hard to find, but it's just not worth the hassle to deal with this company.
|On Mar 1, 2013, TanglewoodGarde Independence, MO wrote:
I was sent half good plants and half very poor plants.
|On Apr 28, 2011, irmaly boone, NC (Zone 5b) wrote:
I am about to throw in the towel on this company. After reading decent reviews here, I have been trying to place an order for weeks. No one ever answers the phone, and no one ever returns a voice message. I placed an order online, and after 5 days, Cold Stream responded but they were out of some of the sizes I requested. This is totally understandable, so I replied with an updated and revised order, and haven't heard a word since. They have the WORST customer relations I have ever experienced. I know it's a busy time of the year, but come on--just a quick "reply" to an email. Is that too much to ask. I was very hopeful of doing a long term business with Cold Stream, and I understand from the reviews their stock is pretty good, but if you have to spend day after day and week after week trying to place an order, it's just not worth it.
|On Nov 15, 2006, Redwhiteblue Headrick, OK (Zone 7a) wrote:
Placed an order back in October.
On November 16th, 2006, Redwhiteblue added the following:
It's funny how you answer my e-mails after you see the negative rating here.
Serious lack of communication.
On Nov 15, 2006, Cold Stream Farm responded with:
On Nov 16, 2006 7:26 AM, Cold Stream Farm added:
Unless a specific target date is given for shipment, orders are shipped as soon as the bare-root plant material is safe to harvest, which is weather dependant.