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On May 30, 2013, ForestAvenue Des Moines, IA wrote:
We ordered two white snowberry shrubs and one pink snowberry shrub. After not hearing anything for several weeks, I e-mailed about the status. They said they would ship in two weeks and they did. Unfortunately, they only sent one which was unlabeled. I asked where the other two were, they apologized and sent one more good shrub and one stick which is supposed to be a shrub. I asked if they could at least tell me which were the white shrubs and which were the pink shrubs. Their response was "(a)lso, as these are grown from seed, it is impossible for us to determine the flower color." This is still the case even though they sell both a pink and white variety. Snowberries can be hard to find, but it's just not worth the hassle to deal with this company.
On Mar 1, 2013, TanglewoodGarde Independence, MO wrote:
I was sent half good plants and half very poor plants.
I gave it my best the good plants lived but the poor ones struggled and died.
They did NOT stand by their guarantee.
These all were supposed to be 2'-3' plants. BE CAREFUL!
On Apr 28, 2011, irmaly boone, NC (Zone 5b) wrote:
I am about to throw in the towel on this company. After reading decent reviews here, I have been trying to place an order for weeks. No one ever answers the phone, and no one ever returns a voice message. I placed an order online, and after 5 days, Cold Stream responded but they were out of some of the sizes I requested. This is totally understandable, so I replied with an updated and revised order, and haven't heard a word since. They have the WORST customer relations I have ever experienced. I know it's a busy time of the year, but come on--just a quick "reply" to an email. Is that too much to ask. I was very hopeful of doing a long term business with Cold Stream, and I understand from the reviews their stock is pretty good, but if you have to spend day after day and week after week trying to place an order, it's just not worth it.
On Nov 15, 2006, Redwhiteblue Headrick, OK (Zone 7a) wrote:
Placed an order back in October.
E-mailed to find out when my order would be shipped.
Their answer was "sometime this month" (November).
E-mailed them twice since then about cancelling my order and they would not acknowledge me.
Had to notify my credit card company to not accept any charges from them.
On November 16th, 2006, Redwhiteblue added the following:
It's funny how you answer my e-mails after you see the negative rating here.
Serious lack of communication.On Nov 15, 2006, Cold Stream Farm responded with:
On Nov 16, 2006 7:26 AM, Cold Stream Farm added:
Unless a specific target date is given for shipment, orders are shipped as soon as the bare-root plant material is safe to harvest, which is weather dependant.
Any ship date can be scheduled for a customer. If material is not safe to harvest, the customer is then contacted and asked how to proceed.
Any order can be cancelled at any time prior to shipment, with no penalty."