| Negative | Redwhiteblue
(3 reviews) | On Nov 15, 2006, Redwhiteblue Headrick, OK
(Zone 7a) wrote:Placed an order back in October.
E-mailed to find out when my order would be shipped.
Their answer was "sometime this month" (November).
E-mailed them twice since then about cancelling my order and they would not acknowledge me.
Had to notify my credit card company to not accept any charges from them.
On November 16th, 2006, Redwhiteblue added the following:
It's funny how you answer my e-mails after you see the negative rating here.
Serious lack of communication.
On Nov 15, 2006, Cold Stream Farm responded with: "
On Nov 16, 2006 7:26 AM, Cold Stream Farm added:Unless a specific target date is given for shipment, orders are shipped as soon as the bare-root plant material is safe to harvest, which is weather dependant.
Any ship date can be scheduled for a customer. If material is not safe to harvest, the customer is then contacted and asked how to proceed.
Any order can be cancelled at any time prior to shipment, with no penalty."
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