I ordered 14 different fruit trees from them and asked for them do be delivered by a specific date. They did not arrive on that day, so I called and found that they had shipped, but too late to make the delivery date (they used the USPS). They were to be planted on our weekend place, which is about 230 miles north of where we live. This means that they missed the trip up there with us and had to be heeled in at our home for ten days after they arrived to await a return trip up there. I called and the woman was apologetic and checked with the owner as to whether this would work. We eventually got them planted. They are dormant, so it will be another month or so before we know if any or all survived.