Have had several problems with an order placed in aug2014. No emails concerning that shipment or about a damaged tree from another shipment have ever been answered. Finally got a hold of person and they sent shipment but it was incomplete. Called again and was told they were sending the rest of shipment next day but have still not received it. This order is now 4 months late. I will not buy from them again. Their customer service is nonexistent.
On Feb 6, 2015, Legg Creek Farm responded with:
"On Feb 6, 2015 11:46 AM, Legg Creek Farm responded with:
The customer did receive correspondence on issues relating to getting her order to her. We also received an email stating that the trees she did receive looked good and she was concerned with a broken root on a single tree. The only trees she is missing are 6 native trees that we had to wait longer-than-usual to pull. She will receive a refund on those trees, since she is obviously unhappy."
On Jan 8, 2014, jpineknot Holiday Lakes, TX wrote:
In Oct. 2013, I ordered over $500 in trees from them with my credit card. They immediately charged my card, but I did not hear from them until late Dec., when I was told that the trees would be delivered on Jan 2. The delivery was as scheduled, but not as ordered. Ten hazelnut trees were deleted, ten Chinese chestnut trees were not available but were substituted by Allegheny chinquapin. One pear tree had the main roots cut off at about 8"-10" (3/4" diameter) with no secondary roots. Ten O'Neal blueberry plants were much smaller than I thought I had bought. Of ten brightwell blueberries, 5 were not very prolific plants but were over the 3' height and 5 were single stem, just over 2 feet.
After planting the trees, I called and expressed my displeasure. The lady called me back and said he was sending me a money order for the cancelled trees but that I should take my future business elsewhere. I won't have a problem doing that!
On Jan 8, 2014, Legg Creek Farm responded with:
"On Jan 8, 2014 3:46 PM, Legg Creek Farm responded with:
I was disappointed, but not surprised, by this feedback. Mr. Smitherman authorized us to charge his credit card in October. We also set up with him for delivery on December 30th, but he elected to have us ship the trees on that date rather than deliver them.
On the roots issue, we shipped thousands of trees with no complaints on the tree roots.
This is a customer who was looking to get the order free, which is what will happen - he has received the trees, and to calm his displeasure, we are giving his ENTIRE original purchase price back as a refund. Not a partial refund, as his review implies.
So he gets what he wanted - free fruit trees. It's sad that society has people like this in it."
Not for the inexperienced, buyer beware...
December 2011 i bought 28 fruit trees, grapes and blk berries. 7 died (4 never greened up and 3 died from neglect, not enough water) December 2012 i emailed them to ask what was included in the guarantee. I also wanted to buy 8 more for a total of 15. They never got back with me. I ended up buying about 20 more trees and 12 black berries from Lowe's and Home Depot (more expensive but they have that guarantee). I am disappointed when i run into people or companies lacking integrity.
On Jun 2, 2013, Legg Creek Farm responded with:
"On Jun 2, 2013 8:07 PM, Legg Creek Farm responded with:
I can assure Mr. Stephens that this had nothing to do with integrity. We have replaced many trees over the last few years, with no questions asked. His single email, sent in the days right before Christmas and when I (the owner) was out of town for a child's medical needs, was inadvertently overlooked It is entirely my error in overlooking Mr. Stephens's email, and I have contacted him to resolve this issue, including offering him a full refund for his entire original order."