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Comments regarding Smart Seeds (smartseedstore.com)

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11 positives
1 neutral
1 negative

Comments:

RatingAuthorContent
Neutral januse
(1 review)
On Aug 27, 2015, januse San Francisco, CA wrote:

I'm a bit concerned about the integrity of the person operating this company, to be honest. The website -- while lovely and clean in a mellow, low-tech way -- has images and plant descriptions (including cultural information) lifted directly from other sources and without proper citation. Reverse image-searching confirms this. More importantly, twice I've phoned to ask questions about specific seeds, and have had instead slightly disjointed and concerning conversations in each instance with a woman who identified herself as the owner. While I was seeking brief answers to specific questions about some of the rarer seed offered, she would ramble at length about mostly unrelated topics -- trouble or "drama" with gardening societies local to her being the most pertinent -- as though she was catching up with an old friend. The first time this happened, I thought she must be mistaking me for someone else, but despite identifying myself as an utter stranger she continued to disclose personal information and seemed uninterested in my business. I tried again with a second phone call a few weeks later, but in this instance she was quite upset about something, spoke in flat monosyllables, and asked if I'd had any bad dealings with her employees, the "unreliable" "girls" she hires to provide customer service.

Prior to this, I was absolutely thrilled at the prospect of doing business with a seemingly reputable California-owned seed merchant, but speaking in a disrespectful way about her employees, coupled with the fishy website, leaves me with trepidation. I don't like the idea of enabling that kind of behavior, but there may very well be a reasonable explanation. At the moment, my rating is neutral; I just don't have enough information to gauge the seriousness of these strange experiences.


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