Posted on June 18, 2010, updated July 9, 2010
My son ordered 5 Southcombe geraniums for me per my request as a birthday gift. I recommended the company because I had had a positive experience a few years earlier.Three of the plants were small and on two of them part of the roots were black. I cut off the black and planted all the geraniums. The two never thrived and slowly died. I emailed Busse gardens as the condition deteriorated then emailed them again forwarding my first email as well when the plants died. They did not even have the courtesy to acknowledge my email which angers me even more than the 2 dead plants.
On July 9th, 2010, Roseemily changed the rating from negative to positive and added the following:
Busse Gardens and I finally did communicate. My emails were going into Spam or junk and being deleted. They were out of the geranium and offered a refund or said I could order other plants. As daylilies are one of my favorite flowers, I ordered two and paid the difference. Shipping was free. They went to great trouble in packaging the daylilies to protect the scapes and buds and sent them via SpeeDee so they arrived the next day with scapes and buds intact. They are now in my garden and I look forward to their bloom. I had ordered from Busse before so was surprised when a problem arose and I seemed to be ignored.
I would recommend them and would order again from them.On Jul 9, 2010, Busse Gardens responded with:
"On Jun 19, 2010 9:33 AM, Busse Gardens responded with:
I am sorry to hear about the problems with your plants. Unfortunately we did not receive your emails, which sometimes happens due to spam filters or other problems. I wish you had called, since our plants are guaranteed to arrive healthy and ready to grow. If a customer is not satisfied, we will replace the plants or offer a refund. I have written a separate email offering this opportunity. For all of our customers, if it seems like you are not getting through to us, please call. We are a small company and may not be in the office to answer right when you call, but we will get back to you. We want everyone to be satisfied with the plants they receive and we hope to have an opportunity to correct any problems with an order. Busse Gardens"
On Jun 20, 2009, tepelus Nashville, MI (Zone 6a) wrote:
I ordered from Busse for the first time this spring, an order of several heuchera, and am overall pleased with what I received. Two of the seven were questionable, and are still struggling to survive, one in a pot and the other in the ground, but the other five are doing great. They are big and healthy. The plants came in four inch pots, several of them looking like they needed to be in the ground for a while, somewhat overgrown in their pots. Some of the dirt was thrown out of the pots and were a little on the dry side, but it's to be expected when having been jostled about a bit in a box going through the mail, even with a lot of packing material. It' too bad that their guarantee wasn't better, because the one heuchera I would definitely ask for a refund or replacement on, but if it doesn't make it, it doesn't.
On May 28, 2006, rosemontgolden Stockton, NJ wrote:
Busse Gardens was recommended to be by a masterful garden friend. I've ordered several times from them and am very pleased with their plant selection and quality. When I recently had a probem with an order, they corrected the problem immediately and in a friendly way. I recommend doing busiiness with Busse Gardens.
My neighbor and I absolutely love Busse Gardens and look forward to their open houses every year. The owners are friendly and helpful and we always come away with something new or different. I highly recommend them.
Our favorite! (And we mail-ordered a lot of plants from a lot of places last fall and this spring.) Big, healthy plants; good prices; fast, reasonable shipping; nice customer service. We're kind of obsessed with the hens and chicks mix!
On Jan 1, 2005, missmuffit Des Moines, IA (Zone 5a) wrote:
I love Busse Gardens. I've pared down the number of companies that I order from in the last two years because my hobby can sometimes get out of hand ($). However, I continue to place Busse Gardens at the top of my list. They always seem to have the hard to find cultivars I have seen in books like 'Perennial All Stars' (published by the editors of Organic Garedning magazine).
They ship healthy, wonderful plants and I look forward to visiting their nursery during one of their open houses this year.
I recommend this company. I am happy with the size and quality of the plants I ordered from them this year. Everything was packed well and looked good when I unpacked them. I will definately be ordering from them next year.
On September 12th, 2004, gwendylena added the following:
I've ordered from Busse Gardens twice more since my last comments. I am pleased with the quality of the items I received. There was one item that looked bad and I received an very rapid email response to my complaint. I have not heard anything from them since I asked for a refund. I guess I'll just have to check my next credit card statement and see if they did give me the refund. Besides this I have no complaints.
I highly recommend their hardy mums if you live in a cold region. I live in Michigan and have always had trouble overwintering mums. The mums I ordered last year came back in great shape so I ordered more for this year. Their catalog says that they are bred to withstand colder winters.On September 13th, 2004, gwendylena added the following:
Apparently customer service saw my comments and I received an email from them the next day. For whatever reason they did not receive my email response. It must be true because I've gotten such great service from this company all along. Sent another today. I'm sure I'll get a quick answer. I do want to add that the first email that I received contained quite a lot of useful information about growing the plant that I had ordered. I appreciated that. On September 17th, 2004, gwendylena added the following:
They refunded my credit card that same day so I"m completely satisfied. The plants that I received just a few weeks ago are growing rapidly. They look like they are going to do very well.
On Sep 11, 2003, turtlegirl03 Oklahoma City, OK (Zone 7a) wrote:
Today, I received my shipment from Busse. I ordered four plants which arrived in perfect condition. Prior to shipping, the called me on the phone when there was a slight bump in the road but they definitely took care of me and the bump. The plants arrived when Busse indicated they would and they look wonderful. I look forward to seeing these plants thrive & would have no hesitation ordering from them again.
just received my order for 15 plants and i'm tickled pink.
all plants look terrific. quite a feat considering they made the long trek from minnesota to massachusetts. one was actually blooming! gave them a good long drink and i'm letting them hang out in the shade. can't wait to get them planted and growing. very good experience with this company. fast service and good stock. will definitely keep them on my favorites list.
I received 8 perennial potted plants from Busse Gardens this past week. They arrived at the right time and were all in excellant condition as they were well packed and promptly received. Busse is in Minnesota and I am in Massachusetts so it was a long trek. The plants were large, well rooted, green and healthy. Busse has a great selection of perennial plants including hard to find ones. Their prices are good for good sized plants especially compared to nearby, Conn. based White Flower Farm. A number of days after being planted they are all looking good. Check out their great catalog and give them a try!
I am a Master Gardener growing many types of perennials in my various gardens. I have ordered from at least 20 sources and made purchases at virtually all my area nurseries. Although I live near Busse Gardens, I did not "find" them until last year (2002). I then returned to each of their open houses for the public. Not only do they have a wonderful selection of plants at great prices, the plants are well-grown and the staff are both knowledgeable and helpful. Busse is a truly fantastic place that has earned my business as well as that of all my fellow gardeners, whom I continue to direct to them!
i ordered a busse garden catalog first not realizing that they also have 6-weekend openhouses in the spring. Having gotten burned ordering plants in the past i made a road trip up to their nursery. All i can say is--- WOW!!! My sister and grabbed our nursery wagons and filled them up twice over. At check out time - we were given a nice suprise of small but worth it discounts for spending so much...and i also got a twofer deal on an iris - i bought one- there was a last one of that variety left if i would please take it. They also gave helpful tips and took time to answer questions or look for certain items. VERY forthright and knowledgable. If they didn't have it in stock they were quick to point out that i could always send them a wish list via Email. Which i did and my items were shipped out in an expedient manner. My shipment was no less than what i would have picked out myself-- these people are very proud of the perennials they sell you can tell-- healthy huge plants carefully packed not a one stressed out. My number one choice for plant orders!!!
On Dec 17, 2002, joyceh Stewart, MN (Zone 4a) wrote:
Have ordered from them twice now as well as visited the nursery. The plants I ordered all arrived in good condition. Friendly, helpful people on the phone and in the nursery. ( Yes if you call you will get to talk to real people, or they WILL call you back.Nice selection of plants.
On Sep 28, 2002, revclaus (Judith) Denver, CO (Zone 5b) wrote:
I'm visiting my son who lives in Big Lake, MN (home of Busse's), and have seen the plants he bought there. They're growing beautifully! He tells me his experience has been exceptional with Busse, and so I'm ordering plants today and expect the same good service and excellent quality plants.
On May 10, 2002, phloxy_lady West Portsmouth, OH (Zone 6a) wrote:
Yesterday, I received 4 plants from Busse Gardens. They were the nicest plants I have received from a mailorder nursery! They were large, healthy, plants($6.00). One of the plants was about 20-24 inches tall. My husband could not believe they had shipped it, with no damage!
This definitely will be "my nursery... of choice"