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|On Sep 23, 2007, kai23 Washington, DC wrote:
Background: After my recent order with Busse Gardens, I discovered (for the first time) that UPS cannot leave packages at my home address without a signature. After waiting 1 week for the package and finally having to go to the UPS center, two of the four plant I had ordered died. At this point, I had no complaints with Busse. My negative rating derives from the rudeness of the staff person with whom I spoke regarding this problem. Here is what happened:
On Sep 23, 2007, Busse Gardens responded with:
"On Jun 19, 2010 9:47 AM, Busse Gardens responded with:
This customer ordered plants shipped to a secure building in a metropolitan area with no staff on site to accept deliveries. She should have known that UPS cannot leave packages on the front steps outside of a metropolitan apartment building. No signature is ever required for our orders, but for a multi-unit building, access to the inside of the building is required. She blamed us and UPS for the problems and I wasn't willing to accept that blame. We ship so that plants arrive the same week we ship them. This customer's plants were in the box for 10 days. We intended to ship replacements for the two plants that died, but by that time only one plant was available. Due to the problems shipping to this customer, we elected to refund the cost of the two plants that died, including the shipping charge, even though it was not our fault or UPS's fault that the plants did not arrive in good condition. All we ask is that if you order mail order plants, you be sure that they can be delivered. If you do, you will get healthy plants and we will be happy to replace them if they don't arrive in good condition. ."
|On Apr 29, 2003, skscherger wrote:
I had my husband pick up a certain grass when he was near Busse about 3-4 years ago. They were not very helpful to me over the phone, or with him when he was there. Later that summer we discovered it was not the right grass (as labeled), in fact appeared to be a common marsh sort. Then it did not survive the Winter. This is my only experience with them, but obviously I was not impressed.
On Apr 29, 2003, Busse Gardens responded with:
"We're sorry to see a negative comment, posted in 2003 about an experience that happened 3-4 years before that. We want to point out that this customer's experience occurred with the former owners of Busse Gardens, who sold to us in December, 1999. Since then, our entire emphasis has been on quality plants and excellent customer service. We think we've been successful, as evidenced by other customer comments and our own feedback from customers.