| Neutral | isabel09
(1 review) | On Oct 21, 2011, isabel09 Ellicott City, MD wrote: Posted on October 8, 2011, updated October 21, 2011
I have the similar bad experience with gfilmore. I placed my order on September 19, 2011 after viewing the stellar ratings here. My credit card was charged on the same day. I still have not received the order today October 8, 2011. In last few weeks, I emailed them twice and called them many times. I did not get any response. According to their fall shipping schedule, my order should have been deliverd at the end of September. No plants and I could not even get in touch with anyone from Premium Plant Plugs. I will wait a few more days for my order. The time for fall planting in my area is almost over. If I don't received the order by then, I have not choice but to file a dispute with credit card company.
On October 21st, 2011, isabel09 changed the rating from negative to neutral and added the following:
After reading Patrick's response, I decide to change my original rating. Though things could be better, it is understandable the unexpected difficulties in managing a small business. I hope you get well soon. The weather in Maryland is too cold for planting this fall. I have to cancel my order. When Patrick's buisness gets back to normal in the future, I may consider buy more plants. Best wishes!
On Oct 21, 2011, Premium Plant Plugs (premiumplantplugs.com) responded with: "On Oct 15, 2011 8:33 PM, Premium Plant Plugs (premiumplantplugs.com) responded with: Please see the reply above. So sorry...this is just such a mess, hopefully we can make it up to you."
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