On Jan 25, 2012, walshee Addison, TX (Zone 8a) wrote:
I ordered 25 plugs of hypericum and he shorted me by half. There was a note that the rest would arrive in a week later.
It's now been over 7 months. I've called, and called, and called. Mostly, his voicemail said "voicemail full" so I couldn't even leave a message.
My gardener would not come out to plant until all the plants arrived so all the tiny plugs I did receive died in our hottest summer on record. I watered them twice daily and but they were too small to retain any water and they all died.
It would be lovely if you could get this guy on the phone or by email or by snailmail. I'm out $157.38- the full amount. It is illegal to bill customers for goods not shipped. Shame on you for cheating and stealing.
I ordered and paid for plants over a month ago and still have not received them. Contacting them multiple times through email and phone did not help. Their voicemail was full every time and it was impossible to leave a message. Clearly nobody has been checking and/or clearing out old messages. Emailing them didn't produce any results either. I am very frustrated as the weather is turning cool and if I had known I would looked for other sources. I did order other plants at the same time from 4 other nurseries and I have received all my plants in a timely manner from everyone except premiumplantplugs.
I just read Patrick's responses on Garden Watchdog and while I sympathize and hope he gets well soon, the lack of communication is unacceptable. The posts show that he has been out of the hospital since at least Oct 15. It is now Nov 3, and even if he has other things to take care of and emergencies with the greenhouse, the least he can do is respond to all the messages and emails and let people know that he is receiving them and will take care of them. Even if he doesn't have the time or energy to do all that, he could ask someone to clear out the message box and to respond with a standard emergency acknowledgement/response. There is no reason why a customer would have to sit in the dark for weeks wondering what happened.
Posted on October 20, 2011, updated October 27, 2011
Well, I guess I have the same experience as everybody else, couple of emails and phone calls without any response. Finally I decide to post a negative review here to warn other people.
Then I saw Patrick reply, understandable, I will extend my patience for a few more days to see what can I get.
Also hope Patrick get well soon.
On October 27th, 2011, lvyao changed the rating from neutral to negative and added the following:
I have to change it to Negative. After waiting for a week, sending emails and leave voice message, still nobody get back to me.
Posted on October 6, 2011, updated October 15, 2011
I ordered one item (half-flat of one plant) on Sept. 20, 2011 and the order posted as paid on my credit card on Sept. 22, 2011.
I *still* have not received this. I've emailed once before, on Sept. 30, and left messages by phone, several times this week, with *no* response from you folks.
Now the voicemail message says "mailbox full".
I would like to get these plants in the ground ASAP... or at least get my money back if you cannot fulfill the order. I am posting here on Dave's Garden with my concerns, in the hope of getting a response from you folks and get an answer as to why I have not received any product, or communications from you since Sept. 20.
I made my order knowing the stellar ratings here on Garden Watchdog. I'm not usually a complainer, and understand that 'things happen' and the mark of a good company is how they deal with the 'things'. I am not happy about being the lone negative on this page… I look forward to either editing/updating this post to reflect that my purchase has been made whole and all is well ;-)
On October 15th, 2011, gfilmore added the following:
UPDATE 10/15/2011: Still no response to repeated emails and voicemail messages (but someone must have reset the mailbox, because now the "mailbox full" message is gone and you can leave a message).
I have initiated a dispute with my credit card company to get my money back since I have neither received any merchandise, or even one word as to why. I see another user has had a similar experience. I'm sorry to see this, I wonder if another retailer succumbed to the bad economy. If that's the case, it's unfortunate that they didn't have the simple courtesy to notify folks… and not take their money.
As before, I'm willing to modify my opinion if presented with evidence I'm wrong. Thank you DG for the watchdog, BTW ;-)On Oct 15, 2011, Premium Plant Plugs (premiumplantplugs.com) responded with:
Well there's certainly no evidence to present showing that you're wrong. You're completely right. I just got out of the hospital and am pretty much caught with my pants down because I didn't train anyone adequately to cover for me if I was out of commission. I'm trying my best to get it back together but currently am facing a 3000 sq. ft. greenhouse that needs the plastic replaced on it immediately before the weather turns sour. We're almost there...just one more day, but I'm still at about half strength.
Monday I'm going to start calling people and seeing if they want their order shipped (if they're in mild climates like Southern Florida or Coastal California or South Texas) or offering store credit plus bonus credit (for the inconvenience) or a full refund to those needing it (most likely the majority).
So...if you have an order with us, I'll be contacting you Monday or Tuesday at the latest to make this right.
I completely apologize for the poor job we've done at handling this disaster, the lack of communication and any inconvenience. If you're completely exasperated at this point I fully understand. It's not your fault, it's my fault on this end and in the coming week we're going to make amends to the fullest extent possible.