On Oct 9, 2014, SeniorGardening Sullivan, IN wrote:
I planted some Double Brocade gloxinia seed from Seeds4Change_ny on September 7. The fifteen seeds supplied produced only five plants.
When I complained to the company on October 8, they first questioned my planting technique, then stalled on doing anything, and finally refused to take any responsibility for selling bad seed.
The customer service rep continued to insist the gloxinia seed was pelleted, which it was not. She also questioned whether I'd planted their seed or some from another vendor. Unfortunately for them, I had planted their seed side-by-side with other Double Brocade seed from another vendor...which germinated quite well. And, I'd carefully labeled the plantings.
Here's the final email from Seeds4Change's Rachel:
"While I do understand your disappointment with the germination results, as I stated in my previous correspondence, we do not guarantee individual results. All of our seeds are professionally tested by a third party prior to sale to ensure that seeds are viable. The seeds you purchased from us were in pelleted form. We currently ONLY offer the Brocade Mix in pelleted form. If yours were not, perhaps the seeds you have sown were not our seeds at all? To date, we have had no other complaints regarding issues with germination to support that any contamination may have occurred. I have attached a photo displaying the germination test results provided by our supplier. Again, this is our confirmation that the seeds sold to you have been professionally tested and are not faulty."
While Seeds4Change may sell a lot of good seed, I was unlucky enough to get inferior seed from them (33% germination). Obviously from their own words, they don't back their seed. After dealing with them on this seed, I won't be using them again.
On Oct 9, 2014, Seeds4change_ny responded with:
"On Oct 9, 2014 2:34 PM, Seeds4change_ny responded with:
Buyer stated that the seed purchased from us was not in pelleted form. As we only stock this item in pelleted form, it seems that the buyer has made an error regarding where he purchased this product. All of our seed is fresh and professionally tested by an independent third party prior to sale. These tests returned an 86% success rate for our current stock. Individual results can vary depending on temperature/soil conditions and planting methods. A merchandise credit was offered as a courtesy to the buyer but was refused. Buyer threatened negative feedback would be left on numerous sites should he not receive a full refund. Our refund policy is provided in each of our product listings which clearly states that refunds are offered only in the event that the species is not as stated."