On Oct 3, 2009, carpincho70 Hot Springs National Park, AR wrote:
Outstanding customer service!!!! I am very happy with their constant attention to my needs in terms of shipping ( I had to reschedule shipping several times) and the prompt solution to any concerns I might have. I believe they are closing their nursery and I think it is a shame but if they come back in the form of a different company I would certainly give them a try again!!!!
On Jul 26, 2009, kentstar Ravenna, OH (Zone 5b) wrote:
As a NE Ohio gardener, I was worried about planting a rose in the heat of summer.Would it have enough time to settle in? Would it even survive my kindness? lol
No worries! I bought William Baffin from Ashdown. I planted him straight in the ground from a small pot, and he has never missed a beat! He has stayed green and strong, and even has new leaves growing now!
I was skeptical about planting such a smaller sized rose straight in the ground, because the first couple of roses I planted this year died (probably from my over-babying them), and they were also ownroot. But, Ashdown has restored my faith in my own planting abilities!
I would definitely be back!
Very pleased with my recent shipment from Ashdown. Among the nurseries my friends & I order band-size roses from, Ashdown supplies plants that invariably have the most well-developed root systems. As a result, I find that Ashdown's grow rapidly and with more more vigor than bands from most other sources.
A unique aspect of Ashdown's online catalog is their indentification of the provenance of each rose in their large collection. That information has been especially helpful as my interest in acquiring old garden roses has grown.
On May 10, 2009, floria Athens, GA (Zone 8a) wrote:
I ordered 21 roses from this company last winter. They came a month ago. They did arrive with blackspot, but I stripped them and they are doing very well now, having sprouted new clean leaves in no time and growing rapidly. Three of them died - they were replaced without questions. I found their videos about pruning extremely useful - very easy to follow and very logical. They also have several roses that I could not find anywhere else. In addition, Paul helped me a lot with designing a rose hedge for my garden. I will definitely order again from them next spring.
On Mar 19, 2009, rosesnpots Virginia Beach, VA wrote:
I picked up my order in Feb and when I was re-potting them from the band pot into 1gal pot as recommended, I was very please to see each rose was very healthy had a very strong deep root system. Now one month later, they are thriving and have are filling out nicely.
I have also been watching the rose care videos and I find they all very easy to understand and highly recommend all of them.
Their rose library is the best with great descriptions and pictures. Plus if you see a rose you would like and Ashdown has the "mother plant" they will propagate it for you at no extra cost. They have done it for me.
On Feb 28, 2009, catloverrachel Columbia, SC (Zone 8a) wrote:
I have ordered own-root antique roses from Ashdown Roses for several years now. Like most small companies, they are eager to please their customers. If they don't have what a customer wants in their current listings, they will root cuttings for you from their rose "library". Their offerings are extensive, and the quality is good.
They also have a great replacement policy. I once had to have a plant replaced twice, which they did without hesitation. [Ashdown was experimenting with a less costly shipping method, which resulted in a higher than normal mortality rate for the roses. They have since modified the packaging to prevent this problem].
For a real treat, visit Ashdown during their spring rose festival, where you will feast on the sight of thousands of roses in full bloom at once!
On Oct 18, 2008, Rosegardener119 Manchester, TN (Zone 7a) wrote:
My husband and I had planned a trip to S.C. last month and I wanted to visit Ashdown Roses on the way home. We were welcomed with open arms and the personal attention we received was wonderful. Paul and Trish were very helpful with our selections. We bought several and all are doing great. We are very impressed with Ashdown and plan on continuing to do business with them and possibly plan another visit next spring.
On Oct 14, 2008, sunnishine Virginia Beach, VA wrote:
I have ordered from this company several times. Their own root roses are great. I have received some great roses from them. Once I had one plant start to die from canker. I emailed them about the problem and I received an immediate response and the replacement arrived the next week.
Paul Zimmerman(owner) and Trish are wonderful and helpful people. Their selection of unique roses which include Delbard and Beales roses are unmatched. They are very willing to help you with any problem with your roses. They are also very willing to share their rose growing strategies with anyone who asks.
You will not regret ordering from these wonderful people.
On Jun 22, 2007, MaryAnn_VA Charlottesville, VA wrote:
I ordered 2 roses from Ashdown a couple of weeks ago. I couldn't locate my initial ship-date information & emailed them & got a very prompt reply ... in fact, right after I sent my note, I found the inf'n I was looking for & was about to email them a "never mind" when I got their response! I received another email when the roses were shipped so I could be on the lookout for them. They arrived extremely well-packed and in great condition. This was my first order with Ashdown, and I won't hesitate to order again.
On May 6, 2007, winterrobin South Dennis, NJ (Zone 7b) wrote:
My order of 6 roses from Ashdown arrived quickly, and in perfect condition. The packing was excellent---safe and secure---but not so difficult to remove that I had to scratch my hands and arms to shreds to get them out of the boxes.
They were all good sized, in leaf, and one (Homere) even had blooms.
I put the pots aside until I had a chance to transplant them, but as luck would have it, we experienced a horrible "nor'easter", with 40 mph wind gusts. Almost all the leaves were blown off two of the roses. I though they might not recuperate for this season, but, two weeks later, ALL THEIR LEAVES ARE REGROWN, and they are ready for their permanent homes.
The fact that they could re-grow so fast is a tribute to good early care by Ashdown. I'll be shopping here again.
There are very few companies that are interested in maintaining such high standards in customer service as Ashdown Roses!!! Their employees go out of their way to ensure that your experience with Ashdown is more than satisfactory. The roses arrive robust and of a very good size!
I have had nothing but attentive service and awesome roses from this company!!!
The shipping was fast from SC to WA and my Brother's Grimm Fairy Tale arrived in good condition. Not much soil lost from handling in transit. Arrived well leafed and budded. Has since has some transport shock and turned a few leaves yellow, but overall is doing well. Currently still potted due to nighttime temps. Would use Ashdown again. I also find their email newsletter and articles interesting.
On Apr 4, 2007, Mary1NYS Sherrill, NY (Zone 5a) wrote:
Wow..just recd a gorgeous 2 feet tall well branched, budded and blooming Priscilla Burton rose from Ashdown West. Sent by priority mail it only took 2 days shipping time from Ca and arrived moist with great packaging. Very pleased!
I had never ordered roses by mail before and was a little apprehensive, and I'm happy to say I had an excellent experience with Ashdown. My roses were shipped when I asked for, well-packaged, healthy plants of a good size. 2 of them already have flower buds. One was a bit small and they gave me a discount on that one, without my having to ask. Communication with their customer service was excellent. I will definitely order from them again.
On Jan 24, 2007, rosethyme Denton, TX (Zone 7b) wrote:
I've ordered from Ashdown for several years now and have always been extremely pleased. They're very friendly and knowledgeable. Trish goes the extra mile to try and see if they have a particular plant you're really wanting. They're always adding new roses and having sales which makes it interesting and more affordable. I will definitely order again.
On Jun 23, 2006, Nigella Wilmington United States wrote:
I ordered three roses from Ashdown during their sale in June I was a bit wary after reading so many customers' complain this year.
However, my roses arrived in 4 days and were in tiptop shape. All three very decent sized bushes, two with buds on them. The roses are healthy and the one bud that has opened a bloom in a week smells wonderful as I expected of the variety I ordered.
Ashdown started to grow very fast and acquired a fantastic array of stock plants. They may not have enough people to help them out time-to-time (to find knowledgeable support staff is one of the most difficult in the nursery business as I see it) but the owner and the major 'players' at the company are very helpful and enthusiastic rosarians. I think they will do better and better year after year and I wish them the very best to succeed.
I found my experience with this company to be delightful. It is a small family run nursery with folks who honestly care about what they are doing. They have a wonderful selection of plants that just can not be found anywhere else. I was lucky enough to be able to tour the roses that are in quarantine still and watch out rose growers! The best is yet to come. The new roses by Delbard and Kordes are stunning. I can't wait for all of the Peter Beales roses myself. Their shipping program is awesome. I arrived on a day when they had trailer fulls just waiting to be boxed and shipped. While I live close, they let me look at how they ship. The boxes are incredible. I order plants from all over the US and this is by far the best packaging I have ever seen. I will continue to purchase and bring home these wonderful plants. Lawns are a waste of time.
I have purchased many roses from Ashdown in the past three years. All of my roses have been healthy and thrived. Some of them were small when I received them but they were healthy with good root systems and took off once they were in the ground. I like the fact that they include planting and care instructions in the box and also that they include a sheet explaining that sometimes roses will develop blackspot when being shipped in a dark, humid box and what to do about it if it happens.
I have used their custom propagation service and was very pleased. I placed myself on the wait list for several roses and I was notified the next year that they were available. This was done at no extra cost to me, versus other nurseries that charge a hefty fee for custom propagation.
The staff is always kind, helpful and responsive to my calls or emails. They may not contact me immediately but they do contact me in a reasonable amount of time.
My overall experience has been very positive and I will most certainly continue to buy from them.
I did not have a good experience with Ashdown. After hearing some good comments about this company, I decided to order from them.
I placed an order back on January the 12th. I was charged for my three roses early February and was expecting shipment in March. Then I was on a wait list for another rose which despite me canceling the transaction, I was also charged for it. I called and emailed them a few times regarding my first order and for some reason, my order seemed to be in limbo. I was told it would be for May shipping but this was not for the original order. I had to explain this in quite a few emails and a few calls and finally I was told that my roses would be sent out but not all of it. Julia's Rose was not available. So I just wondered why I was charged way back in February and was not told about JR, when supposedly the order is tagged for you as soon as your cc is charged. Had I known earlier, I could have bought it from someplace else. My order finally got here mid April and one of the rose bush was small. The other one was a good size. but not worth the price I paid.
I do have to say in all fairness, that the stuff was nice and did understand my frustration with my order.
On April 21st, 2006, BeeVee added the following:
Meant to say the "staff" was nice.On May 24th, 2006, BeeVee changed the rating from negative to positive and added the following:
I am changing my rating due to the fact that after Paul wanted anyone who was having problems to contact him directly. Here's an owner of a business that does indeed make every attempt to make sure the customer is happy. All it took from me was an email and Paul immediately responded. He's going beyond my expectations to correct any errors that caused my disappointment. To many people at the Rose Forum love Ashdown and knew that any question or problem would be remedied.
So yes, I am also going to place another order with Ashdown, knowing that they do back up their gorgeous selections of roses.
A very good, polite, and knowledgable owner...Mr. Paul Zimmerman.
Tampa FloridaOn Apr 20, 2006, Ashdown Roses, Ltd. responded with:
On Apr 23, 2006 6:50 PM, Ashdown Roses, Ltd. added:
I called this customer personally when we became aware we were having trouble with some of the roses, and some orders would not be shipped complete. I explained the situation, offered my apologies for the confusion and offered to do what the customer wanted to make the situation right, including sending other roses or offering a refund. The customers choose the refund and I processed it right after we hung up.
The facts she lists are correct and her complaint is legitimate and in no way do I want to suggest it isnít. The customer was very nice on the phone. I merely wanted to add the omitted fact that we personally called customers when we had issues with their orders and did whatever they asked to make it right.
I would also like to add that we do not knowingly charge customers for roses we know in advance we cannot deliver. That is fraud and we do not conduct our business that way. When working with plants things sometimes happen - as in this case.
I have had good experiences with the roses I have ordered from Ashdown- despite living such a distance away. A few years ago they had a lovely sale on 2 gallon roses that were getting "too big for their pots." I purchased several because they were such a good price. To my delight, they all came in good condition, despite the fact that it had gotten quite hot in the season and that they had admittedly outgrown their pots.
They are now standing lovely in my garden- the Barbara Worl is blooming away!
On Aug 12, 2005, admodeva Dutton, AL (Zone 7a) wrote:
I ordered 6 roses from Ashdown. They arrived quickly, and were very large and healthy looking, and are growing lots of new leaves. Their customer service is a little slow to answer emails-I made a mistake on the order form as to when I wanted them shipped and wanted to change the date-waited a week with no response after the 1st email and then sent a 2cd, but when I did hear from them they were very nice and happy to change the date for me. I like the way they package the plants, holding the containers in place, so even if the box is upside down the roses don't move around or get crushed. I will order more from them.
I discovered Ashdown Roses while searching high and low for a certain rose that I used to have at a previous residence. Actually, my original one that I had gotten from another company long ago turned out to be grafted but the three I got from Ashdown are own root. There was some time before the roses I wanted would be available but they kept in contact with me and when they did ship they were in an upgraded form at no extra charge due to the delay. They really went out of their way. I have been extremely pleased with the customer service as well as the plants. I have several other roses on order for this year. Two of them I asked for suggestions on wanting something that would climb well, tolerate a fair amount of shade and provide specific coloration. I got specialized assistance and advice to solve the problem in that area. I have always had quick and very helpful responses from them and they are extremely pleasant to work with.
I am very pleased with their website as well! Lots of interesting features and information and it's really easy to search in their huge database several ways. They even have a waiting list you can be put on for specific roses that they monitor closely and you are notified when they become available.
Their new cataloge is exceptional also.
p.s. to Trish at Ashdown - thanks again sooo very much for all your help!
Ordered three roses from Ashdown. Great company. Order arrived promptly, one week after placing order. One did not thrive, and they replaced it. Very, very friendly people, great to deal with. Would order from them again.
Just received two climbing Margo Koster roses in perfect condition, even though sent late in the season...June! Staff were very helpful on the phone, plants came well packed and exactly when predicted. Will definitely use again!
First time I ordered from this company.The customer service email was very good,I didn't have to wonder about anything...confirmation,shipping date,etc.The order was shipped out fast and the rose was healthy (and properly pruned for shipment!).The rose seems to be settling in well.Will keep this eastcoast grower in mind for my next order.Tamarava
As a novice rose grower I was very impressed with the customer service and the two roses I ordered. the Double Delight and Felicia were very healthy plants and are already outperforming the other roses I purchased from a subsequent competitor (well known Texas grower).
I have ordered a Souv. de la Malmaison (climber) and can't wait to plant it.
I will update in the future with the two different growers and their roses.
I ordered from them for winter/spring delivery of 2003. I received my roses, one of which was mislabeled. They told me they did not have that particular rose in stock, but would send it this coming season (2004). The roses that I got have done extremely well. Great big, healthy bare-roots and own-root roses. Two of the roses I ordered did not make it through their freeze and as the check had already been mailed, they promptly refunded me. I will order from them again as I know that anything that mother nature did was not their fault and I have gotten many mislabeled plants for nurseries before who never even mentioned a refund or swapping the plant, on the contrary.
Customer service is unbeatable. The very best in the buisness. The many roses i have recieved from them are first rate.
Shipping was a little high for me personally on some grafted plants i recieved last year, but then, i have never, and do mean EVER recieved such HUGE, monsterous, healthy roses in my life, lol. I dont know how they can do that and stay in buisness!
I am glad that Paul has added gallon sized roses, i can afford the shipping on those, lol. They will always have my buisness.
You just have to give them a try, you wont be sorry!!!
It is always a pleasure to deal with a company that cares about it's customers. Have ordered twice from this company and the roses were sent accross the boarder into Canada. All arrived in excellent condition (both bare roots and budded) and all are doing well. Ashdown is a first rate rose nursery.
I am very happy with my first order from Ashdown. Plants were well sized (esp. the 3 gallon potted) and are all thriving. Awesome selection of OGR and hard to find varieties. Many options on sizes and grafted vs. own root.
I was surprised when the roses arrived and were unpacked. Three out of four are in full leaf and bud with some color on the once-blooming damask, Amanda Patenotte. It's still early spring here and roses are over a month away! The one bare-root plant was husky and had already started to break dormancy. The one gallon size of potted roses are beautiful, stocky plants. This is the third time I've ordered from Ashdown and I've always been pleased with their bushes which arrive in excellent condition.
AWESOME! Just received my order today of around 12 roses and was totally y blown away by the size, health and careful packing of the plants. Not a leaf or bud lost in transit, not a spec of blackspot. And that's a considerable feat given the tall vigorous grown on each rose. Two bare roots I ordered arrived well wrapped in damp newspaper in a platic bag. Canes look healthy.
BONUS! They don't cut back the shrubs to ship which means you receive an attractive growing plant blooming size; several of mine are in bud. I ordered several Lady Banks roses and they are about 2-3 feet tall with new growth and buds! 1-gallon Pink Mermaid I received
has several canes aroune 2-3 feet also. Less rampant growers also arrived flourishing. Variagata de Bologna is around 2 feet tall with a fat bud.
NOTE: the growth and buds bode well. I've ordered roses from other reputable nurseries only to find that the plants were bred from bad stock. As a result they don't grow much and seldom if at all flower. I can see this won't be a problem with Ashdown roses.
ALSO TWO THUMBS UP. Wide and varied selection including many very difficult to find roses. Polite, responsive, and knowledgable service. Plants are a bargain for what you receive.
On April 30th, 2003, steelecopywiz added the following:
UPDATE: Still worth ordering from but BEWARE. It's been around 3 weeks since my shipment from Ashdown and my enthusiasm for them has dampened a bit. When transplanting I found rootballs very disappointing in size. Very small for the amount of foliage growth. Most shrubs that arrived in bud couldn't sustain flowering through transplanting as a result.
If you order from these folks be sure to transplant immediately. It would be easy to overwater in the containers they arrive in if you base watering on the "size" of the plant (rather than the size of the root ball.)
Ashdown is still worthwhile ordering from, but only if you can't get what you want from Roses Unlimited, also located in South Carolina.
On Sep 4, 2002, melvatoo Denton, TX (Zone 7a) wrote:
I have had many dealings with this Company. In the Spring I ordered a number of bare root roses from them, the plants were large, with a very well developed, root system, I was very pleased with the plants. I got primarily, OGR's and I believe, I purchased 27 of them. Of the 27, 5 of them did not awaken from dormancy, I told them of this, and they were replaced, with container roses. I was very pleased. I now have a garden full of Ashdown Roses, and I have another Fall order, expected, any day. (they stopped shipping, in the heat of the Summer) they are scheduled, to resume shipping, shortly.
I heartily reccomend this Company to anyone. One caveat, call them, rather than e-mail, as those tend to become lost, but they do well, when contacted by phone.
Ashdown is a fairly new nursery specializing in Old Garden Roses (OGRs). It offers an amazingly varied selection of all-time favorites and really hard-to-find lesser-knowns. Two particular highlights of my first experience with Ashdown:  Very knowledgeable, responsive, and attentive customer service -- which in my experience is all too rare these days in the entire nursery biz whether mail-order or local; and  Seven large, beautifully healthy roses, packed and shipped (bare root) to arrive in perfect shape. As of April 2001 there's only spring ordering-shipping, but Ashdown does accept orders for next spring season and does plan to add fall ordering-shipping within a couple of years. Prices are good and shipping cost is surprisingly reasonable considering the recent increases from all carriers. I definitely encourage anyone who loves old / species / shrub roses -- often incredibly difficult to find locally -- to give Ashdown a try.