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I ordered from Ashdown for the first time last winter, my order was to be shipped in the beginning of this season, which was april 09. I ordered Eden Climber, Awakening, Ardoisee De Lyon, Sombrueil Climber. I only received 2 of the 4,( sombrueil and Awakening). I contacted Ashdown, and they informed me that there was problems with the other 2 roses and they would ship them out in approx, 2 weeks. After 3weeks i received no emails from them concerning my order so i emailed them to ask where my roses were, they informed me they were still having problems and gave me the option to wait until fall planting, and MAYBE they would be available to ship, or to choose
other roses from the website, and they offered me a free
rose for my troubles.
I decided to ask for a refund, and i found the eden climbers at a local nursery in a Gallon size pot for the price of the band pot i would have gotten at Ashdown. These are kind sweet people at Ashdowns, but the plants i received were very small, and thats okay if you dont mind waiting for the next season to see results, but I do mind. I feel as though I had to keep tabs on them for my plants and then for my refund, there was a problem putting the monies back because i had a new card number, but Ashdown never emailed me to let me know that. I found out a month later after it came to mind and i had my husband check my account. But we figured a way around that and I did receive my refund and they did email me to let me know they had returned the monies to my card as i asked. But in all, I have nothing bad to say about Ashdown, things happen, and i can deal with that, but to have to wait for a plant for a year thats just crazy. I also think customer service should have done a better job with notifying me. I will not order from Ashdown again.
On May 11, 2006, robbieZone5 Craryville, NY wrote:
i am posting because i just read that someone else seems to have had an experience to mine. i ordered three roses online in early february, and received an invoice that i was charged for three roses (and their shipping). originally, i requested a ship date of mid-april. later, i learned that this date was too early for me to plant in my zone. so, i contacted ashdown in mid- or late-march to change the shipping date. also --- in reviewing my invoice, i realized that i had mistakenly ordered an incorrect rose. that was probably my fault, because i was considering this rose, but ultimately decided upon another. i may have mistakenly ordered the wrong rose. so, i changed this to another rose. these problems were easily corrected. and everything seemed fine. the new ship date that i requested (first week of may) came and went, the second week of may came, and i received no notification that my roses were being shipped. i called a couple days ago. no answer. left a message. i didn't hear back. just now, i contacted them and was told: 1) the roses are going to be shipped next week. this is bad timing for me because of travelling, and i specifically requested shipment to arrive for the first weekend in may to avoid a conflict with my schedule --- but, whatever, i'll work something out. 2) one of the roses that i originally ordered (not the one i changed) is not being sent. i was told that this rose is sold out and i will be receiving two roses. i was never notified of this when i first ordered (i received an invoice and was charged for three roses). again, i was not notified of this when i called in late-march to reschedule shipment, and switch one of the other roses. in fact, at that time, i reviewed which roses would be shipped in may to make sure that there wouldn't be any mistakes or confusion in the update --- again, i was not notified that one of the roses i wanted was unavailable. honestly, i wish that i was notified of the unavailability of this rose back in february (when i first ordered) ---- or even in late-march (when i contacted them to reschedule the shipment). i could have worked on making other arrangements then. also, every time i contact them there is some confusion where they seem to be consulting my order from last year (no problems last year). this time, i was told that i am listed in their system in a few different ways? it always takes a few tries to track down my order info. maybe this is why there is some confusion?
On February 20th, 2007, robbieZone5 changed the rating from negative to positive and added the following:
One of the roses I received was so very very tiny. I was advised that Ashdown is very helpful, and I should contact them. I did, and the reason for the small plant was explained to me. I can understand that things sometimes happen. The person who emailed me (Paul) was very nice, and I was told that I would be given a credit which I could use towards ordering a new rose.
I just contacted them today (Feb. 20, 2007). They were very nice and very helpful. There seemed to be no problem in selecting a new rose, and hopefully all will go well when it is shipped in May.On June 1st, 2007, robbieZone5 changed the rating from positive to neutral and added the following:
In my records, I made a note that the replacement rose (Quietness) was meant to be shipped from Ashdown on the 14th of May. I waited a bit, but as of May 29th (two weeks past when it was due to have been shipped), the rose did not arrive --- and no notification. I decided to call Ashdown. I was told that they are behind in deliveries, and expected to catch-up by the end of this week/beginning of next week. I really wish they contacted me to let me know of a delivery delay, instead of placing the burden on their customers to track down what is going on. I still have not received an email with explanation of delivery delay, and there is no mention of delivery delays on their web Site. Even after speaking with the person on the phone, I don't have a clear idea of when to expect delivery. And I expect that I'll have to call back at the beginning of next week. The person who answered my call never bothered to consult their records (didn't ask for any information, such as name, etc., that could be used to access account/order information), and I'm a little worried that my replacement order was probably somehow lost in their records. I'm looking through my records, and see that I've never received any sort of confirmation for the replacement. The replacement order was done over the phone back 0n February 20.
So... My fingers remain crossed (tightly) that it'll work out ok. But, from my experience, there seems to be a problem with customer service. I just wish Ashdown would make a better effort to reach out to their customers to let them know if there might be a problem with an order, or that delivery is delayed. I am very understanding that sometimes things happen, I can deal with that. But the problem is that when I am not notified it makes it very difficult to plan the rest of my life when there is always the mystery of if/when the Ashdown delivery will arrive and need to be received & planted (I live/work in NYC, garden in upstate New York around work & travel schedule).
I'd like to be more supportive of Ashdown, because I genuinely admire their Web site's stated goals, but my experience makes it really hard for me to recommend them. And I see so many positive reviews, so maybe my experience is mostly a fluke. I'd still order from Ashdown before a big box-type store, though --- but only because I think that big-box business practices are ultimately unhealthy for our nation.
I'm sorry to report that my experience with Ashdown in 2002-2003 was not a positive one. Their roses were simply not healthy specimens, and 6 out of 7 died. Some were replaced upon my request, but these also died. The one surviving rose is doing very well.
It may well be that Ashdown's stock has improved since the time of my order, but with so many great rose vendors available and a limited budget to work with, I hesitate to order from Ashdown again.
I ordered 2 roses from Ashdown and was not pleased with them. They were small and diseased and have not done well. To their credit Ashdown did give me a partial refund which I requested instead of going through the hassle of replacing them. I opted for the refund since I didn't want to end up with more poor quality roses.