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On Jun 17, 2010, allaboutblooms Charlotte, NC wrote:
Never has a company been more deserving of going out of business. I have ordered roses from numerous suppliers in various parts of the country and never have I experienced the poor quality roses that Ashdown supplied nor their total disregard for their customers. I donated money to a rose garden they were developing for research and development and the money was used for other purposes. Arrogance and dishonesty have a way of catching up with businesses like this one.
I have ordered from Ashdown in the past and am pleased with the roses they provide, but both times I have ordered I have experienced problems with delivery. I ordered and paid for two roses last September. I received my order late this spring, and only received one of the roses I purchased. I have tried to contact them four times regarding a refund for the rose I did not receive and have not gotten a response. Overall they seem like nice people with a good product, but I am very unhappy to have paid for a rose and shipping and received neither the product nor a response regarding a refund.
I never got to plant my Ashdown Rose. I ordered Lichtkonigan Lucia ( Very hard to find) and it arrived dead, almost 2 weeks after they shipped it. I was told it was sent "Priority Mail" (it wasn't), and should have gotten there in 4-5 days. So when I called them about the dead plant, they sent another one and Trish assured me it would be sent "Priority Mail" (It wasn't) It again arrived almost 2 weeks later, dead.
I have to say, that as nice and apologetic as they were, I'm paying money for a product, not niceness. They paid postage twice and ended up giving me a refund (not quite the right amount) I still would not order again from them due to their unreliable shipping practices (do they have a frenzied mail room?)and the tiny dead plant that arrived.
On Jun 9, 2006, wilktitus Fairburn, GA (Zone 7b) wrote:
In their "policies" they warn that Roses may arrive with
Black Spot. Boy, do they ever arrive with black spot.
I would recommend not doing business with this company unless u really want to have one of their special roses.
In addition the roses is very poor looking and spindly.
Customer service is very arrogant about the black spot.
I have been wondering if the Dept. of Agri. in South Carolina and other states that they ship to are aware that they ship diseased roses.
I ordered two roses in March and paid for them when ordering. I was informed within a week that shipping would be delayed until May. In late April I was notified that one of the roses I ordered was unavailable and was given the choice of choosing a new rose or getting a refund. I chose the refund, but as of today May 18, 2006 my account has not been credited. It was also today that I received the remaining rose of the order. When opening the package I discovered a pot full of soil, but no rose. Also roses that I had ordered 01/2006 arrived with black spot. Needless to say that I expected better service from a company reccommended by the California Riverside Rose Society.
On Sep 3, 2004, purpleice Bridgman, MI (Zone 5a) wrote:
This company has been my very WORST experience with any nursery I've ever dealt with. In April of this year I ordered Dortmond and Chinatown for a total of $44.50. I received Chinatown on time but no Dortmond because he wasn't ready. "Will ship him in 2-3 weeks". Chinatown is in dismal shape, to be polite, and I wait for my other rose. Another message, "Can't ship Dortmond until fall because of very bad growing season". Okay, I reply and say" make sure D. is in better shape than Chinatown because this rose is truly pathetic." Not to worry they say, "D. is head and shoulders above what poor C. sounds like and you WILL get credit for C." Meanwhile, C. dies. The only rose I ever got that was 7" in April and stayed that way until August.
Then I email them to inquire about D. and when it will arrive and they don't reply until two weeks later and the reply I receive has nothing to do with my inquiry. So, I call them and leave a message. No call back from them but another message that informs me D. will ship Sept. 6. Now I get excited! I'm finally getting my Dortmond after all this time waiting.
Today I get another message that tells me D. won't ship until spring 2005 because what they thought they had reserved and nurtured for me wasn't a Dortmond after all, " sorry, thank you for your order with us".
The bottom line is that I paid nearly $50.00 for a rose that pretty much arrived DOA and one that I have yet to receive. And, still no credit for the failed one.
Roses that arrive looking awful, roses that don't arrive at all and contradictory messages sent to a customer aren't going to make a nursery thrive. Unanswered telephone calls won't either. I'm very, very disapointed.
I ordered a hard-to-find rose from this company on their website and received a confirmation and expected ship date. About two weeks after the ship date, I called to enquire as to the status as I wanted to try to get it elsewhere if it was not available and was told not to worry, they would be shipping shortly. I asked if I needed to do anything further and they said no. A month went by and I received no response to a voice mail inquiry. At this point checking on the website revealed that the rose was no longer listed as available until September. I called and left a message asking that they cancel my order and not charge my credit card. I have received no further communication or apology from them.
I ordered own root roses from Ashdown last spring.Roses were packaged well.A year latter one rose was incorrectly identified,while several aren't thriving as well as the roses I ordered from other companies.
On May 22nd, 2006, jann changed the rating from neutral to negative and added the following:
This is the third year I've ordered roses from Ashdown and it will be the last. I received Compassion in a 2 gallon pot which was a one stick wonder (6-7 inches high)The price of the 2 gallon was $16.95 plus shipping.As far as I'm concerned someone stuck a band in a 2 gallon pot! If I had wanted to purchase bands I would have ordered from another vendor.