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On Mar 28, 2011, DirtGently Montreal, QC (Zone 5a) wrote:
Posted on January 14, 2011, updated March 28, 2011
Ordered some seeds and equipment on their Web site, and received all items promptly and in good condition. I was kept informed of my order's progress through order confirmation and tracking emails, T&M's Web site, and Canada Post.
However, the status of my order after submitting it on the Web site was unclear and my order confirmation email could have arrived more promptly (it arrived 3 or 4 days after I placed my order). What this meant was that I didn't know for sure if my order made it through until several days after I submitted it.
Package arrived protected by air bags rather than foam peanuts, a big plus.
Seeds were packed in foil packets with clear germination and culture instructions, origin, and lot number. What would've been awesome is an expiration date, but I find that this is rarely provided by anyone. Haven't yet opened the packets and inspected their contents.
Equipment was as described and in good condition.
The only thing keeping this from being a positive review was the large time gap between submitting the order and receiving confirmation of the order, which really is inexcusable with a computerized system.
On March 28th, 2011, DirtGently changed the rating from neutral to negative and added the following:
I've sown most of my order, and I'm not pleased.
Giant one-size fits all foil packaging combined with the miserly amount of seeds per packet made it extremely hard to handle the tiniest seeds that I had ordered (the kind that are smaller than a dot). I literally had to tear the packets apart to get at the seeds that were stuck in the inside edges.
Pelleted seeds arrived with most of the pellets smashed. Not sure how this is possible considering that this packet of seeds was shipped inside a large box containing the rest of my order. Emailed T&M, who promptly promised to send a replacement packet. Replacement packet arrived 2 or 3 weeks later inside an unpadded envelope. All the pellets in this packet were completely smashed to dust.