On Oct 1, 2012, RecruiterHR Kingston Springs, TN wrote:
Posted on August 25, 2012, updated October 1, 2012
I ordered 5 Black Raspberries from Dimeo Farms.
It was over 100 degree in my area at that time.
A Rep from Dimeo called every week to let me know it was too hot to remove plants and ship.
The heat wave finally broke and the Dimeo Rep was on the phone to let me know the plants are coming.
The plants were beautiful and healthy.
We had a spike in the heat again and as expected I am having some transplant shock. I e-mailed Dimeo a video of the plants status and got immeditae support with helpful directions.
It is good to work with people who care and are helpful.
Black Raspberries are not easy to get started as I have tried several times via seed catalogs with no success.
I have a healthy crop of many other types of berries including Chinese Gogi Berries.
Thanks again to the kind people at Dimeo Farms!
On October 1st, 2012, RecruiterHR added the following:
Recently re-ordered more plants from Dimeo Farms.
My order was a gift for my Father In-Law
Dimeo folks let me know they were behind but would stay on top of my order.
True to their word my Father In-Law received his berry plants and he got the call telling him the plants are on their way.
The plants were very healthy and beautiful.
The Dimeo folks made the job of making my Father In-Law happy a good experience.
Two thumbs up Dimeo Farms!
Posted on July 28, 2011, updated September 28, 2012
Posted on July 28, 2011, updated July 28, 2011
Posted on June 10, 2011, updated July 28, 2011
I never thought I would write a negative review about a 'family' farm since I work in my family's business, but someone has to say something about the service at Dimeo Fruit Farms.
I ordered 100 blueberry plants and they arrived as scheduled but unmarked ( I ordered 2 different varieties ) and I was way overcharged for shipping. The actual shipping charges were $7.00 and I was charged $30.00.
I tried several times to contact them via email & their web site with no response.
From my experience with them I would recommend avoiding them
since they provide no customer service, yes they sell plants cheap, but you may never know what you have planted.
On July 28th, 2011, chester215 added the following:
Just an update on the condition of the plants after a few months.
About 1/2 of them have died because they had no root system to begin with.
Some have have new leaves but a majority of the remaining ones do not. They are in perfect soil for blueberries and are watered by a drip irrigation system.
Please don't say I am an inexperienced person when it comes to plants either, Ii have a degree from an agricultural college In New England and enjoy growing many types of plants. I am also growing blueberry plants from other vendors and not a single plant from then has died.
I am not a competitor, or someone that takes lightly leaving negative feedback for anyone. But when a company's product is substandard, weather it is blueberry plants or a computer I think we should write reviews that negative ( or positive ) for those that are considering purchasing the same product.On July 28th, 2011, chester215 added the following:
I also wrote a negative review on merchantcircle.com which disappeared within 24 hours of it being posted. Someone must have the ability to remove the negative ratings on that website and others which is the only reason I can think of that they may be highly rated on other web sites.On September 28th, 2012, chester215 added the following:
I just received an order from Hartmann's Plant Company to replace all of the ones that have died over the past 2 years and seeing the difference in the plants for almost the same price I highly recommend Hartmann's Plant Company, check them out.
It appears to me that with Dimeo Farms, most mail-order customers are generally not happy, but most of the walk-up customers are. I think that these videos below will make it evident why most of the mail-order customers are not satisfied with their order. Make sure to watch the second video as a comparison to the first.
Here is a link to a video of the un-boxing of 16 plants from Dimeo Farms. These are what they advertise as their 3 year old plants. These plants came in 1 small box. http://youtu.be/sXKQVkLjxwQ
Now, in contrast to that, here is a video of the un-boxing of 12 plants from True Vine Ranch (http://www.TrueVineRanch.com). These are what they advertise as their 3 year old, 3-4 foot plants. These plants came in 2 separate boxes that weighed 44 pounds. http://youtu.be/Z9Ba9DHhhU8
On Sep 19, 2012, lmdunlap407 West Grove, PA wrote:
This is a Jekyll and Hyde experience! There is a sweet, nice person that takes your phone orders and is very helpful. HOWEVER, the owner is a NUTCASE. He spent 3 minutes yelling at me about how he wouldn't pay credit card fees and how he was a millionaire running a multi-million dollar business and that I was wasting his time. I had the nerve to want to use a debit card to get the order moving... and boy I got told off!
THEN - the sweet girl calls you back over and over again to see if you still want their plants (still calling).
Read the other comments here - it's pretty crazy. I ended up going to True Vine Ranch and got 3' blueberries that are actually 3' tall! Great experience with them.
On Aug 29, 2012, joetheveteran Butler, PA USA Minor Outlying Islands wrote:
Picked up 10 blueberry plants to add to our patch Monday morning. We called a week ahead to schedule our pickup for 10am that day. We arrived a few minutes early. I called the main number and they sent a crew leader right out to open up the gate. I was very impressed with the selection and how healthy the plants were. The crew leader was awesome at helping us pick out 10 plants splitting them between mid and early season harvest. We were in and out in less then 20 minutes. When I got home I planted the 10 next to some plants I bought from an local nursery earlier this summer. There is no comparison, Dimeo's plants were much more healthy. I noticed a lot of negative comments on this blog as well as a bad rating with the BBB. I think Dimeo goes above and beyond to educate buyers through their website videos. They sell quality plants at a substantial discount to experienced growers. They don't pretend to be your "local" nursery that will spend 2 hours talking about what you need to do to plant your Blueberry Plants, and I think their videos clearly outline that fact. I think their "Jersey" matter of fact cut to the chase demeanor can be perceived as unfriendly. However, they are a business. Not your local gardening club. They are not looking to be your new best friend or gardening buddy. No matter where you buy your plants, transportation, handling, planting, location and soil conditions will determine your success. I walked the grounds for a few minutes after we loaded our plants and saw nothing but 100's of healthy plants. I cannot speak about how the plants are that they ship, but if you go the the Farm, pick out your plants, follow the correct planting advise, have good soil, a good location and keep them watered, I don't know how you can go wrong with the Dimeo plants? I plan on stopping by every August on our way back from our summer vacation in Avalon, NJ to pick up some Blueberry Plants from Dimeo and grow out Blueberry Patch.
On Aug 20, 2012, SassyShoreGirl Beach Haven West, NJ wrote:
I recently purchased 5 Blueberry Plants -- Bluecrop & Duke and had a great customer experience. I placed my order on the phone, they told me to come at a certain time and they met me at the gate at the scheduled time. They helped me load my car. The farm is pretty and its a real nice, relaxing ride there. The website for this company is helpful as well --there are videos posted about planting and care of blueberry plants.
Posted on October 5, 2010, updated August 11, 2012
Posted on July 12, 2010, updated October 5, 2010
At the end of May, 2010 I sent my check to DiMeo Farms for 42 "PREMIUM" "SUPER HARDY" (their terms not mine) plants and was quoted a price of $10.00 per plant and $158.57 for shipping. Their web site shows a photo of plants that appear to be about 3' tall with main stems about 1/2" thick with the caption: "3 year old premium Blueberry plants for sale". I asked for the name of the freight carrier and the pro # as I assumed these 3' tall plants would be potted and shipped on a pallet. What I received about 2 weeks later was a box 2' x 2' x 1' containing 42 twigs with maybe 1/8" diameter main stems, which were 8"-10" tall with minimal bare roots wrapped in a plastic bag and rubber band.
I was shocked at how small they were compared with the web site photo and the advertising proclaiming "3 year old plants", "Super hardy", "Premium" etc. I immediately soaked them in water and planted them per the instructions the same day.
I noticed the postage on the box was $21.40 and contacted DiMeo questioning why I had been charged $158.00 for shipping when the actual postage was only $21.40. The response was that the extra $137.17 was for "packing, boxing, boxes, materials". This is the most absurd answer I have ever heard as the box itself is about $1.79 (source Uline), plastic bags are about $.80 (source Uline) and the rubber bands are about $.25 (source Staples), so for $3.00 in "materials" I was charged $137.17 AND received really crummy plants with 19 of the 42 plants dead after one month in the ground.
Believe me, I am not a competitor, but an average home owner in Latham, NY who was hoping to have a nice 3' high blueberry hedge on one side of my yard and what I got was a total rip off as far as plants and a major over charge which the owner refuses to make right. Should anyone doubt my facts I will gladly provide photos. I would stay away from this supplier and warn others of these problems
On October 5th, 2010, wedigindirt added the following:
Update 10-5-10. I read with skepticism comments by others about receiving wonderful lush 3' high plants, etc. The 42 plants that I spent nearly $600.00 on arrived as tiny twigs with very minimal roots. So the owner either ripped me off by sending me his worst plants or other "supposed' customers are telling unreal stories. After 4 months I have only 9 of the original 42 plants still alive and the living plants are still only about 12" tall. The plants are well cared for and planted with lots of peat moss. I would urge real customers to avoid this grower.On August 11th, 2012, wedigindirt added the following:
Allow me to update and repeat what a bad experience this was. Of the 42 "twigs" I received from DiMeo 2 years ago only two are still alive and are still very small with no fruit. Planted in the same location are plants from a different grower, Waters Blueberry Farm, which have done very well and produced nice fruit this year. Don't be another person ripped off by DiMeo.
I have received my plants in more than two weeks after my check was CASHED.
After awaiting of about 10 days I tried to call farm and to find out when exactly my order was shipped just to know when to expect it.
They could not say, but a man I was talking to acted like he was either crazy or under influence.....He started raising his voice from start.
At least they marked where was a BUNCH of blueberries and where a BUNCH of blackberries and raspberries. This was a first time for me, so I would not know. I still do not know which one is what, since I've ordered different names of each berry. If, for instance, one is better than the other, I will not know which one to order again (if ever).
Those plants which had leaves, most of leaves were dry. And plants are tiny for a 3 y.o.
Maybe it is normal, but will see after I plant them.
I am also not sure if it is normal that roots came bare, with no soil on them. Just a plastic bag.
They send using the cheapest way Parcel Post, and do not even provide a tracking number that customer could monitor plants arrival and make plans for planting in advance.
I have ordered some other plants from different farm in California. Their shipping was less, even though they sent plants in sealed pots with soil, used UPS and accepted credit cards.
DON'T BY FROM DIMEO UNLESS YOU WANT LOTS OF AGGRAVATION - bought 15 Blueberry Plant... 5 each of 3 different kinds. 8 for my farm and 6 for a friend of mine. When I receive them they are unlabeled. I called DiMeo (very hard to get a hold of) and asked how do I tell which plants are which. They told me if I did not ask for labels then they do not label. Who would think you have to ask for the products you purchased to be identifiable. I do not even know if I received the correct plants. All the woman on the phone would say is let me read you the policy. I don't want to hear the policy...I just want to know if what I bought is what was shipped. There are many Blueberry Farms out there. I recommend Nourse Berry Farm - http://www.noursefarms.com They ship in a timely manner and label their products... They also answer their phone.
recently purchased 100 potted blueberry bushes of mixed varieties and 20 aronia. traveled from upstate new york to pick them up. upon planting found each to have a well developed root system and healty foliage and fruit. looking forward to purchasing additional plants from dimeo farms
But NOT to buy plants. Go for the show. You will be hard pressed to find this kind of crazy outside of a New York City subway. The owner (or at least frontman) is clearly insane.
The shifty eyes, limp handshake, rote irrelevant speeches. Whoa. Just whoa. If you're lucky he might even chase you to your car, "video tape" you and snap a picture of your license plate, threatening, "I have your address, now!"
He's bonkers. In fact, it seemed pretty clear that he was high on cocaine, as well.
Our friendly visit to the farm nearly escalated to a physical confrontation because this man was dangerously threatening and waaaay in my space. My husband and I were STUNNED with how out of touch with reality this guy was.
Like I said...whoa.
He is well known with other growers in the area who get all the business he chases away, because, after all...
HE'S A MULTI-MILLIONAIRE? FOUR GENERATIONS OF SUCCESS! HE DOESN'T NEED YOUR BUSINESS!
We went to the farm with the intent of purchasing and gaining alot of knowledge about growing blueberries. We were greeted and openly recieved. Very impressed with the time spent and quality of the plants. Also very excited to venture into growing our "own" blueberries. The staff was extremely knowledgeable and eager to help. We did purchase 7 large plants and were given detailed instructions on the care. Very pleased with our experience and will return again for future purchases !
New here and rather new to blueberries with only 4 puny plants from a couple years ago. Found this site while searching for Dimeo Farms after sending them a check. Had a funny feeling and couldn't figure out why.
We ordered ten plants from them and sent a check as requested. A week went by and we're only two days away by mail. Guess that's when I found this review site. Started to get a sinking feeling in my stomach the more I read about folks trials with the Dimeo family. Would I be out my $146.00?
The following Tuesday I think after the check cleared the bank I was pleasantly surprised to come home to a box from Dimeos. In it were ten plants as promised. Not quite sure how they can be sans leaves when I'm more North and ours had already flowered but they were. Cold storage maybe?
I had thrown 5 bails of peat on the sandy bottom of what used to be a pool and tilled it into two rows. Planted the bushes, watered, and waited. It's been two weeks now and not only do every one of them have leaves and look promising, many had flowers before the leaves popped out. Odd but at least I'm very hopeful as to their making it.
I agree that it would have been cool to know exactly which plants I was sent but so long as my wife has blueberries all is well.
Consider me a happy camper and we'll probably order more next year. Sure hope the rest of you have much luck as we did.
Posted on May 26, 2012, updated May 26, 2012
DO NOT SEND THIS GUY A CHECK.he does not take credit cards so there is no recourse for the consumer.He stole 78.00 from me. we never got any product at all.He cashed our check and sent us nothing.I made a complaint with the bbb,in which he has an f rating.When i was trying to work it out with the rude owner he ask me what i was out,,after i told him he said ,,,78.00,,i spent that on breakfast....i am done,DO NOT SEND THIS GUY MONEY.
On May 25th, 2012, troynavajo added the following:
VKSYSTACOM...i too will call nj attorney general please stay in touch on this link,,,anyone else with similiar problems please follow suit....
I too have had a very bad experience! Last fall I purchased 10 blueberry plants. I had our soil tested by MSU and did exactly as I was told as far as soil ph goes. I recieved the plants and planted them EXACTLY to directions. They began to wilt within aprox. 10 days. I called the farm and was told to cut them in half immediately...which I did. I was told this past week by a gardener that it was the worst thing I could have done...I don't know if this is true or not. I e-mailed the farm about 2 weeks ago and told them that it appeared that the plants had died and unlike some who have posted I did not recieve a reply. This morning I called the farm and explained to them that all my plants had died and they went on to tell me they weren't responsible. I said "Then I'm out of luck getting my $100 back?" and the reply was "Yes" Geeze Even wal-mart gives a one year guarantee. I would be very carful purchasing anything from this farm. I'd suggest to just go to your local gardening store and get the guarantee.
On May 10, 2012, bmarks2 EGG HARBOR TOWNSHIP, NJ wrote:
Below is the actual email I sent the clowns at Dimeo Farms which describes my experiences with them this spring.... Of course they said they would look into the matter, but havent gotten back to me...How surprising.
Yes, I am an actual customer! There is no fabrication here! Do yourself a favor - stay away from this company!
My email follows:
"This spring I decided to expand my home garden by adding some blueberry and raspberry plants to the mix. I began searching the web for a credible place to purchase the stock when I came upon the DiMeo Farms website. Judging by the long family history, as well as the thorough website I thought this certainly seemed like a caring, and knowledgeable place to make my purchase.
Wow! Can looks be deceiving. As I quickly learned, the experience viewing the website is far more enjoyable then actually showing up at the farm to pick up your plants. On each of my visits I was met (not greeted) by a little guy, I assume the owner of the farm?? This person was not only sarcastic and arrogant, but downright rude. I was rushed to pick out my plants and leave. There was no friendly farmer advice, no planting tips, nothing. Just a weak handshake and an attitude of pay and get out - "I'm busy". On my last (and final) visit he asked me to wait in my car for almost 20 minutes while he paraded around the farm removing surveyor stakes and pausing to water some stock. This after I arrived at the pre-determined time he told me to be there. Horrible, horrible customer service.
In my job, I work with approximately 3000 people. I began asking around and found others that had similarly bad experiences with DiMeo Farms, and all with the same person in question. Folks indicated that they planned on posting to forums and such to warn others of their experiences. Word of mouth about this place is certainly beginning to spread.
In closing, I truly cannot understand how a business owner would put so much time and effort in creating his blueberry farm extravaganza then turn around and treat his customers with such disrespect? Especially after touting that your a fourth generation farmer. I cant imagine the other generations treated their customers that way. Goes to show you - don't believe everything you read on the Internet. If you don't like dealing with people, hire someone to do that for you.
I am sure this email will fall on "deaf ears", but just perhaps it will serve as a reminder that your customers should be valued - regardless if they are purchasing 10 or 1000 plants. "
We had a fantastic experience with DiMeo's. They were very quick to answer both emails and phone calls for me, despite that I only wanted a small amount of plants for a family garden. They were very patient with me while I asked questions both on the phone and in person... before, during and after purchase. They were prompt for my pick-up time & helped me load my plants into my vehicle.
When they ran into to me elsewhere I was recognized and asked how my plants were doing and how my children were enjoying them. They have also given back to the community. Our local school has put in gardens to help the younger children learn about gardening with environmentally friendly practices and healthy eating. DiMeo's, with their organic plants, made a generous donation to this project to help educate our children.
The plants... our plants are doing wonderfully. And you can't beat the price. They are healthy, sturdy plants, nothing like you find at many of the other places that sell such things for home gardeners that look little more than sticks (and charge the same amount if not more!) We have several varieties of the blueberries and the aronia and we will hopefully be going back soon for some blackberries this season as well and continue diversifying our garden with them next season.
Again, we are very happy with the product and the service and encourage other people to find out for themselves.
Here is the classic case of a young kid with a degree in Marketing who has taken over the family business and is "overpromising and underdelivering," bordering on deceptive advertising. His ancestors who worked so hard to establish the company's reputation must be turning over in their graves.
I will NEVER order from them again, and will tell everyone I know (including State Agriculture/Extension office personnel) about his lousy product, service, and company attitude.
All of us who bought over the internet, paid with checks (they don't take credit cards) with good intentions, and received product like this were scammed.
And we're impotent to do anything about it.
On April 27th, 2012, vksystacom added the following:
Today, I sent to the New Jersey Attorney General both a Consumer Complaint form as well as a letter requesting a formal investigation of DiMeo's deceptive business practices. Based on the number and nature of the complaints in this and other forums, I understand that I am not the only customer to have been severely disappointed (to put it mildly) by this company's products and practices. I have requested a full refund of $148.56 for the plants and shipping costs. I will post the results of the investigation ad complaint when they are completed.
I called to ask a few questions and place an order with this company. I spoke with a Man who later identified himself as the multi-million dollar owner. He quickly gave me a quote of 12 plants and shipping. I asked him a few simple questions about his blueberries and he got very impatient and rude. The entire phone call was no more than 10 minutes, eight of which he was telling me how superior his company and blueberries are and how rich and busy he is. I wanted to get a price for raspberries but he kept running his mouth being very rude. He asked me if I was going to place an order or not and I said I wanted to but I still had a question (about the raspberries). He cut me off and assumed it was something else not letting me get another word in. He went on telling me that he has hundreds of phone calls a day and that I should place my order with one of the poor incompetent blueberry farmers who need the business. Then he hung up on me. I was absolutely astonished at his conduct! No doubt all the phone calls he gets everyday are mostly complaints. I found it interesting that before I read all the comments here, DiMeo Farms wrote two paragraphs about the negative comments below stating among other things, that we are "Haters but we really hate ourselves..etc." that these are fabricated horror stories" Blah, Blah, Blah, coming from a man who has to reap the consequences for his bad attitude. They also stated that they try their best to make everyone happy! Hah! I would think that you as a company would spend more time taking care of your customers and making sure that your customer service resolves negative experiences rather than bash people for posting about your horrible personality defect. The man I spoke to was the most arrogant, uncouth, and unhappy person I have ever had the misfortune of having a conversation with. I will never order from them nor will I let anyone I know place an order with them either.
On Apr 23, 2012, kkillmeyer Chesterfield, NH wrote:
DO NOT BUY from this company!! Last April 2011 I purchased 12 blueberry and 5 black chokeberry bushes. I was extremely upset when they arrived as they had practically no roots at all and absolutely no soil around the roots. Instead, they came with a gel substance wrapped around the bottom of the plant. The plant was more what I would call a "stick", had very few leaves on them, and were much smaller than they advertise. Additionally, the blueberry plants were not marked as to what variety so I had no idea which plants were which variety. My husband and I planted them immediately after getting them in the mail and made sure to follow the directions from the Dimeo Farms website. We made sure the plants got plenty of water throughout last summer, but it was obvious they were not going to make it. Unfortunately, the $257 I spent went down the tubes and I sure do wish I had just picked up plants from our local supermarket that looked 90% more healthy and were a third cheaper. What a waste!
I happen to be fortunate enough to live about 30 miles from Dimeo Fruit Farms. I recently made a trip to pick up 12 blueberry plants. I ended up bringing home ten raspberry plants as well. My plants are growing like gang busters. Tremendous quality.
My purchase experience was great. Anthony Dimeo took the time to show me all of the different varieties that they have. His guys loaded my truck with my 20 plants and off I went.
I'll be back next year for more plants. If you live in the area, don't waste your time dealing with anyone else. Believe me, you will not get the quality that these folks have.
I ordered from Dimeo Farms, and it has been a total NIGHTMARE! I sent them a check, it was cashed, and some weeks passed. Their representatives assured me in 4 follow-up conversations over the course of the following month, that the order could be completed in full.
A total of Seven weeks later I recieve a call, angrily demanding the names of only 3 plant varietes (instead of 8), I was refferred to their company policy. It says they can send you whatever plants they choose, all orders are final, and that they could send you an elephant if they wanted... Basically, THEY DO NOT BELIEVE THEY NEED TO SEND YOU WHAT YOU ORDER AND PAY FOR.
The owner Anthony Dimeo is interuptive, and personally insulting.. told me "you are not a man" and will hang up on you before you get a chance to speak. Completely ridiculous conduct on the phone, NO PROFFESIONALISM! He will insult you if your order is too small, or rip you off when your order is enough money that he decides to keep it, concious free of course because he has the almighty "policy" to alleviate the responsibility of honoring typed orders. If they have no intention of honoring it, why do they even ask for an order form in the first place?
DiMeo's "policy" could be circumvented by providing a download-able contract to be sent and signed with the order, but then you have to be an accountable company! This is all a set up, a totally ghetto system so that they can slack off, make their money, and send any old plants they have laying around.
*CHOOSE A DIFFERENT PLANT NURSERY!!!
***Notice: The Owners Frequent Posts, in numerous venues, in an attempt to hide the numerous negative reviews. This is because when you run a business that DOES NOT CARE about it's customers at all, the word gets out, and people get pissed. It is necessary for him (owner) to do this, but he does not realize that he wouldn't have to if he simply treated people with a little decency.
Posted on March 9, 2012, updated April 13, 2012
I'm glad I did some research before placing my order...
After speaking with them a few times via phone and having legitimate questions on different varieties, etc. I was astounded at how utterly rude they were on the phone. I do not know who it was that I spoke to - but it was a man and seemed very very knowledgeable.
In any event - he told me they receive 100 calls a day and they run a multi-million dollar business, blah blah blah
Despite how rude he was - the website seemed that they have some great plants and I was going to order. Then I decided to google search "dimeo farms complaints" and I was amazed how many bad reviews they received. They actually have a grade of "F" with the BBB - don't see that too often...
I would strongly suggest you call and speak with them - they do not accept credit cards, all orders must be mailed with the plants "written on the check." It felt like 1985 -
And I am sure there is no recourse if there is a problem with a shipment, etc. Judging by the reviews of others here - it looks like many have been burned and also experienced the dreary personality of this company.
Buyer beware...I can assure you I am for real and it does amaze me that this company continues to treat their customers (and potential ones) so poorly.
I urge Dimeo to wake up and be more customer friendly - and cease the arrogant and aloof attitude. Kind of sad in this day and age with companies striving for customer satisfaction....this company had to definitely be the worst phone call experience I have ever had. Very rude very insensitive...
On April 13th, 2012, TrueyKoda added the following:
After receiving a half dozen calls over the past few weeks to see "...when I was sending in my check for the order I had placed..." - I had the opportunity to call back yesterday. Since it was a female who had called me - I called and said I was returning a phone call from the girl regarding an order.
The same guy answered the phone as he typically does and I politely explained that I was returning a call.
"Sir, how many plants do you want...sir" was his response. I explained I was calling regarding an order and the girl had called me a few times and I was returning her call.
"Sir, how many plants do you want...sir. Did you send your check...sir?" - like a ROBOT...
I again politely explained and he continued to sound annoyed and rude just as he had when I called a few weeks ago with some questions.
I finally politely said - "...please cancel my order...you are being very rude and I am surprised this is how you treat your customers."
I was blown away when his response was "...you are big baby sir..."
I did a double take and said "...I'm sorry...why are you being so rude?"
He then says "...quit being a big baby sir...you are a big baby."
WOW! Are you kidding me? I was shocked that an apparent grown man would act in such a way...
He then said "...I am a MULTI-MILLIONAIRE...Sir..."
I then said "Goodbye" -
Amazingly I kept my cool - I think since I was so aghast at how this guy behaves.
AVOID THIS PLACE AT ALL COSTS! RUDE! INSENSITIVE! I believe fairly uneducated...as no grown man would talk to another that way.
Please find yourself some other place to purchase your plants...
Dimeo Fruit Farms is an immoral business that gives Italians a bad name. I emailed and called numerous times to get a shipping date and never got an answer even from the owner himself. Finally I got a slip from the Post Office saying they had been shipped. What I found was $80 worth of dead, dry sticks. I called and talked to the owner. His response was so cautiously legal and practiced, I knew he had gone through this before. After several months, they finally offered to replace them for $65. No way would I give them another dime!!
Obviously, I am not the only one to have a bad experience.
Posted on March 27, 2012, updated April 2, 2012
RUDEST PEOPLE IN THE WORLD!!!!!!!!!
If you have no self-esteem, are a masochist, or just like supporting mean people - order from these people. Otherwise, stay away.
I don't even know where to begin: Last week I ordered ten plants. Today I mailed the check to them and then called to ask a question about planting. As soon as I introduced myself and said I had a question, the man began this chant, "Seven to ten days ma'am, seven to ten days ma'am, seven to ten days ma'am, seven to ten days ma'am," with increasing hostility. When I spoke over him to tell him "That's not what I want to know!", he told me that he was being sarcastic because people don't read the website, they all just are too lazy and call all the time.
If you look at the website, it invites phone calls over and over and over and over!
He hung up on me when I tried to point this out.
I called again to tell them I was cancelling the order and stopping payment on the check. He accused me of stealing because I didn't let them know. "That's what I'm calling to tell you!," I said. I tried giving him my name, but he was already rambling on about how he didn't want my business anyway because they are a multi-million dollar company and he was more than happy to cancel the order. Finally, he let me give him my name and he hung up on me again.
I have never been treated so rudely and will make sure none of my friends or students order from this company as they plan their gardens. Do yourself a huge favor and STAY AWAY!!!!!!!
On April 2nd, 2012, redchair2 added the following:
Just ordered some blueberries from some lovely people at Truevineranch.com
On Mar 31, 2012, pinksnpurples North Star, DE wrote:
My husband and I almost gave up dealing with Dimeo after we were verbally bruised in two phone calls by an older-sounding man. But, when you have a kid with medical needs, you sometimes bite the bullet and forge ahead anyway. We did and I'm really relieved that we did. We requested labeling via email and received partial success on that front. We did local pick-up and the gentleman who helped us was exceptionally knowledgeable and forthcoming. The retail arm (sales to home-owners) is only about 2 years old and there is evidence that modifications are being made as buyers make their desires known. So teach them how to make you a happy customer! We ended up buying more than we had ordered and we'd do business again in a heartbeat.
We just bought 5 blueberry plants last week - a great deal at $10 each! The man on the phone was very helpful when I placed my order and my plants were ready when I went to pick them up. They are very nice, big plants and they loaded them up in my truck quickly. I was given planting instructions, and my husband planted them that night. I have known the family since I was a teenager when I worked for their blueberry farm - they are still as friendly as they were over 20 years ago! We're starting small this year with our berry garden, but we plan to go back next year and buy more blueberry plants and maybe even some raspberry and blackberry plants. Thank you so much for a great deal on really nice plants :)
It was a horrible experience. The salesman dropped the blueberry plants on the ground, told me he did not want my money and said he did not want to sell me his plants. They advertised three gallon containers and the plants he attempted to sell me were in containers less then a gallon. If you want to be treated rudely then go there, otherwise deal with people who love plants. I would not recommend this place. In fact the salesman tried to video tape me with he cell phone!!
On Mar 22, 2012, Kubileya Laurel, DE (Zone 7a) wrote:
My dad, sister and drove up to New Jersey last spring to pick up blueberry bushes straight from the farm. We met with one of the owners and he was very knowledgeable and patient with answering my dad's questions. We came home with 60 blueberries and a number of aronias as well. My dad followed the DiMeo's planting instructions to a T, including mixing the planting soil with peat moss and applying sulphur to bring the soil ph down. The results have been fantastic. The bushes are extremely healthy and put on a very good sized crop last year. They all survived the first winter in the ground just fine and are growing by leaps and bounds. I expect this year's crop will be excellent. We were very satisfied with our experience and when my dad is ready to expand his blueberry plot, I expect he will be back for more.
On Mar 21, 2012, wilderness2 Fort Jones, CA wrote:
WOW. Do yourself a favor and DO NOT do business with these guys. The rudest person I've ever dealt with bar none.
I simply called to ask if their plants were shipped potted or bare root and the guy on the phone jumped on me. He said in a very sharp and angry voice, "NO...these are not potted and they are not bare root". So I said how do they come? He said "they are shipped with some soil in the root." So I said ok thanks as I chuckled to myself and realized that this guy doesn't know the first thing about plants. Immediately after I said thanks he said "I've been in this business for a long time I think I would know how to ship these plants, when you are ready place an order or call back with some real questions let me know. Meanwhile I'm trying to run a multimillion dollar business here, I get over 100 phone calls per day and these things are selling better than drugs." At that point he hung up on me.
So I called back and said hello, I was ready to place an order but your service was so poor and you were so rude to me that I'm not sure if I would even receive my order if I ordered it. He replied "You know what I suggest, here's what I would suggest, just don't order from us OK." and then he hung up on me again!
I have a feeling that a long time ago this company was started by good people who knew plants and the business they were in. Now it seems that it has been inherited by a rich brat prick who doesn't care about anyone but himself and probably doesn't know jack squat about blueberries. He certainly doesn't have the first clue of how to run a successful business, he's just riding off his grandfathers success!
Until they take their head out of their @$$. I THINK WE SHOULD ALL TAKE HIS OWN SUGGESTION AND NOT ORDER FROM THIS COMPANY!!!
Spread the word! Maybe something will change for the better.
On Mar 8, 2012, blueberry101 hamilton Canada wrote:
This is the second time I have spoken on phone with them to wrap my head around their plants. In asking if they sold to Canada I got he response that they have been selling to Canada before the guy on phone was born. I was concerned if the blueberry bushes were hardy enough compared to Saint Cloud and North Blue which are recommended for my area. Of coarse I got the answer yes! So i asked if it was possible to contact anyone who has had success on a large scale with his plants before I start my 4 acre venture. I just got talked over saying that he couldnt give me blue print? Each time I got I spoke he just got louder and kept on saying when are you coming down to visit which I can say is never now.
He also used the tactic of im going to be sold out by end of month which I found amusing.
I lived in South Jersey for 30 years and passed by Dimeo Farms many times. I now live in Virginia. I decided this year to start a small berry farm in my backyard. I bought some plants from a local nursery which were healthy and are doing well. I was on the internet and came across the Dimeo website. Their prices were 1/3 of what I paid here for younger, smaller plants. I placed an order for eight plants. They were delivered on time. I followed the directions regarding planting. They have been in the ground two months and are doing great. They are filled with buds and I am looking forward to this summer. I plan on buying more next year. This is a place that handles huge commercial orders, and small-time customers like me. I would not hesitate to recommend them - they know the business.
This may have, at one time, been a reputable, service oriented company, but it is not now. My wonderful blueberry bushes arrived in terrible shape 5 months late, in the middle of a snow storm in October in zone 2. The owner refused to talk to me, said all complaints had to be in writing, and was quite rude. I have read the reviews from others, and getting into another argument with this guy is useless. Just save yourself problems and buy your blueberries elsewhere. If you are tempted, read the reviews and notice the prevalence of negative ones in the past year.
This is another trusted company that I have a great deal of respect for. I’ve been ordering from this company for about the past 3 years. Lots of great options for my garden. Always a great selection. Shipping was great and fast.
Lots of other companies are more expensive but I think their shipping and handling costs were more than fair considering what you get. We ordered 45 plants to make a hedge row in our back garden. All of the plants were over 5’ foot tall and the leaves were green and large multi-branched plants with root systems that were larger than I had expected. Like my other suppliers, they added helpful planting instructions and gave us advice when we needed it. Once I called them on a Friday night at 5:30 and they said they were closing, but the owner stayed on the phone with me until almost 6:30 pm just to answer our questions.
This is another great mail order business that has earned my business. They too deserve high marks and hats off for delivering a product that we get to admire every day in our back yard. Out of all the plants we have purchased from them over the years, I would say that 100% have survived and are looking great.
A great source of plants for your garden. Always enjoy my experience. Well spoken customer service that has always taken the time with us. Would definitely buy from them again.
We bought 30 plants last year as a test to see how they would grow. Planted them on two different properties. Wow, what great plants, huge berries the first year. I've had so many friends who can't believe what great plants we bought. We are planning a two pick up run to the farm for more. I've had berriy plants for years but after learning how to prune them the correct way. My old plants produced huge berries. Don't buy from lumber stores or fake nurseries. these are great plants. Follow what the Dimeo's tell you and you'll be coming back for more. The neighbors kids will love them.
Note from the Garden Watchdog editors...
It is the policy of the Watchdog that customers cannot publish multiple reviews under different usernames in order to manipulate a company's rating. The rating of this comment was written by the same user who posted as "kosteld" on November 17, 2010 and updated on July 22, 2011. Therefore, these reviews have been changed from a positive to neutral rating so they will not affect the overall ratings given by customers.
Perfect A+++ internet experience with this company.
I ordered 25 plants and had them shipped to my girlfriend in Ohio. Their telephone ordering process was very easy. She received confirmation immediately before they shipped and called me the very next day to thank me for the plants. She said they were gorgeous and that she would order more from them in the Spring.
Even when we had questions, and called back again, they took the time to answer our questions quite easily. Friendly customer service by a young lady who was very plesant.
On Nov 10, 2011, bella_trix Montgomery County, PA (Zone 6b) wrote:
This company's customer service is horrible and they drastically overcharge on shipping. I don't expect my messages to them to ever be returned and, from the tone of the owner in other reviews, perhaps that is a better thing. I ordered 10 plants at $10 a piece and was told it would be $148 with shipping. This seem reasonable for potted plants/local delivery, so I sent in my order. When I ask about varieties and mentioned my desire for an heirloom instead of their standard three home-grower varieties, I was told to include the request with my check. I received bare-root plants whose root system looks very questionable, no heirloom variety and THE PAID $10.00 FOR THE SHIPPING FOR WHICH THEY CHARGED ME $48.00. I have not received a call back after leaving a message with my dissatisfaction. I planted the plants as they instructed, but I don't have much hope for them given other's experiences.
I never would have ordered from this company if I'd read even one of the owner's responses to the people who posted negative experiences. I feel like a fool for not checking here before ordering. I'd planned on buying directly from the farm and heard about them from a co-worker (who hadn't ordered, I'll let her know my experience), so it did not occur to me to check here first.
This company is awful. DO NOT ORDER FROM THEM. I suspect the owner will (again - look at the other posts) say I am not a real person, I'm a competitor, blah-blah-blah. Look at this garden site and the other; it is pretty easy to see that I am a real person. And look at the other negative reviews and how the owner responds; that says even more.
On Nov 9, 2011, tanaquil Hendersonville, NC wrote:
Posted on November 8, 2011, updated November 9, 2011
Posted on November 8, 2011, updated November 8, 2011
I too am a very unhappy customer of DiMeo Farms. I found them on the internet and they looked great with all the videos etc. I was very impressed with everything I saw on their site. I especially liked the following descriptions directly from the website:
3 Year-Old BIG Bearing Blueberry Plants ($10.00) NOW ON SALE (5 plant minimum) these are the beautiful blueberry plants that most home growers buy. They are perfect for home growers. The average homeowner usually buys 10 plants. Many order more. Yes, they will fruit this summer. Yes, we have over 32 varieties available, more than anyone else. Scroll DOWN BELOW for more details. We will automatically give you a nice variety mix! AVAILABLE FOR MAIL ORDERS or PICK-UP ORDERS.
Ask about our "DiMeo All Season Variety Pack" to harvest fresh blueberries all summer long. Our family farm will sell you 10 blueberry plants that will harvest early, mid, and late in the growing season, giving you fresh blueberries throughout the entire summer season. This way you will grow the below (3) popular varieties for 90 days of fresh blueberries all summer long.
I called them to order my plants on Oct 13/2011 and was told I had to send a check along with a statement of what I wanted. I was given a price of $148.56 for ten plants including shipping. I received my order on 10/26/2011 and was very upset that nothing was labeled, so I had no idea what I received! I called to complain about this and find out what I was sent.
The man who answered refused to discuss any complaint – after informing me that the call was being recorded. He said I had to send my complaint in writing in an email and they would respond within 24 hours.
The answer I got the next day was totally condescending (We are mostly wholesale and your order was small so we do not label such small orders)!!! WHAT TERRIBLE CUSTOMER SERVICE!!! They go out of the way to hype the "DiMeo All Season Variety Pack" that consists of 10 plants and then call that such a SMALL ORDER. I am now being completely ignored in my attempts to find out what varieties I was shipped.
PLEASE DO NOT DO BUSINESS WITH THESE PEOPLE – They do not care about you at all once they get your money. On top of that they attack anyone who complains about them in this or any other forum. Save yourself the frustration and just buy from a local nursery where you know the people and can get some real customer service. I know they will not miss you (or your SMALL ORDERS) but believe me you will not miss them either.
Below you can see every email that was sent between myself and DiMeo Farms. I have removed my address and phone number for privach reasons. It will be interesting to see the response to this public complaint.
NOTE: You have to read the emails from BOTTOM TO TOP.
I know this is a very busy time of the season for you and maybe my email request of Oct 28 got lost in the confusion.
Could you kindly check my order of 10/14/2011 and let me know what varieties, and number of each, of Blueberry bushes you sent me.
Thank you for your consideration in this matter.
From: Bob & Margaret Wright
Sent: Friday, October 28, 2011 5:53 PM
Subject: Re: Reply: to Robert Wright (order concerns)
Thank you for returning my email quickly. Since it is not your policy to label orders could you at least please review my order and tell me what three varieties you sent me so that I can identify them when they are ready next year. I should be able to tell which is which by the dates they are ready to pick.
From: DiMeo Blueberry Farms
To: Bob & Margaret Wright
Sent: Thursday, October 27, 2011 6:12 PM
Subject: Reply: to Robert Wright (order concerns)
Dear Mr. Wright,
We are sorry to hear that you are not pleased with the fact that we function mostly as wholesale operation and do not label the plants for small orders like yours. However, we will consider doing so in the future at your recommendation. Thank you. Stay well.
Sent via BlueBerry by DiMeo
From: Bob & Margaret Wright
Date: Thu, 27 Oct 2011 06:00:25 -0700 (PDT)
ReplyTo: Bob & Margaret Wright
My order was just delivered on 10/26/2011.
I called this morning but the person who answered refused to discuss any problems with me.
Here is the letter I inclosed with my check on 10/14/2011
Inclosed is a check (#4464) for $148.56 for a 10 plant order of your 3 yr old Extended Harvest Season Variety Pack to include 3 early season, 4 mid season and 3 late season plants.
I am upset that none of the plants were labeled.
How am I to determine if I got what I ordered?
How do I determine what varieties I received so I know what to order in the future?
I would like to plant the early season plants together, the mid season plants together and the late season together. How do I do that? It looks to me like I have to plant them without knowing, and wait till next season to tell the early from the mid season etc.
There was not even any invoice to tell me what I got.
This is the first time I have ever gotten anything from a nursery that was not marked.
I am also upset that when I called, the man who answered refused to discuss any problems with me. He said I had to send an email and I would be answered within 24 hours. In my opinion this is VERY POOR customer service. I can understand wanting things in writing but I can't understand the refusal to talk with a customer who has a complaint.
On November 8th, 2011, tanaquil added the following:
OOPS - somehow the address on my account is wrong - I am in HENDERSONVILLE, NC. SorryOn November 9th, 2011, tanaquil added the following:
I want to thank Dimeo Farms for all the great free advertising of our web site. The difference between their comments on us and our comments about them is that we have actually done business with them but they have never done business with us and have no idea of Handcrafted Jewelry quality. But it is nice that he mentioned us so many times. Why no "Google" us and come see for yourself what our jewelry is like.
By the way - yes they do state deep in the company policies that they must receive requests in writing for plants to be labeled - but how many people read all that "small print" - obviously I should have.
This just goes to show everyone how well this company accepts criticism. It didn't take them very long to answer this post but they refused to answer my polite requests for answers on what varieties they sent me. Notice that they have not addressed that complaint about them - they simply attacked me.
Forgot this one more thing. At no time, either on the phone before the sale, after the sale or in writing at any time did they tell me that requests for labeling must be in writing. On Nov 9, 2011, Dimeo Blueberry Farms responded with:
We also do not recommend Margaret & Bob Wright of [deleted] in Hendersonville, North Carolina. We do not recommend [deleted] as Robert Wright has not been honest in our dealings with him, as it states on our company policy, all customers must request varieties to be marked in advance of ordering if it’s a small order. He was told this but neglects to add this to “his side” of the attack story. [deleted]. Please do not do business with Robert Wright of [deleted] and call us first to discuss Mr. Wright’s character and his ways of doing business. We recommend that you buy from a local jeweler where you know the people and can get some better buys than buying from [deleted] on the Internet.
Editor’s Note: Our website policies prohibit member conduct that invades other members’ privacy, as well as actions that are harassing or intimidating. Accordingly, we have redacted the personally identifiable information originally included in this rebuttal."
On Oct 30, 2011, mrkrbrtsn79 Philadelphia, PA wrote:
I recently received by first order from this company. I had ordered back in the early summer, but they delayed shipping because of the hot weather. Of course, I can understand tht. Both my daughter and I were more than greatly impressed not only with the quality of their plant rootstock, but also with their packaging and easy to understand planting instructions. They all had exceptionally large healthy roots, thick green branches and were at least 4' tall. Impressive big plants for the price! I could never find anything local like this for $10 dollars -- a great buy!
The 10 plants were labeled and packaged very well. Each of them arrived indivually wrapped and each had just the right amount of moisture to sustain the plants during shipment. Even if we had to hold them for a brief storage they had enough to hold nicely. In addition, the owner even put in a hand written note thanking us for the business and one of the staff even followed up with a phone call, which we thought was such a nice touch. Besides the fact that they called us before the order was shipped just to let us know that we should be prepared.
My only mistake was not ordered more plants, because if I had known they would be this nice, I would have gotten more for my other daughter who now wants some for her family as well. We have them all planted and they look great. I think I'm going to take the family out to pick next summer and visit the country. I will have no problem ordering from this company in the future.
This supplier has my highest recommendation to all. Very impressed with product.