New here and rather new to blueberries with only 4 puny plants from a couple years ago. Found this site while searching for Dimeo Farms after sending them a check. Had a funny feeling and couldn't figure out why.
We ordered ten plants from them and sent a check as requested. A week went by and we're only two days away by mail. Guess that's when I found this review site. Started to get a sinking feeling in my stomach the more I read about folks trials with the Dimeo family. Would I be out my $146.00?
The following Tuesday I think after the check cleared the bank I was pleasantly surprised to come home to a box from Dimeos. In it were ten plants as promised. Not quite sure how they can be sans leaves when I'm more North and ours had already flowered but they were. Cold storage maybe?
I had thrown 5 bails of peat on the sandy bottom of what used to be a pool and tilled it into two rows. Planted the bushes, watered, and waited. It's been two weeks now and not only do every one of them have leaves and look promising, many had flowers before the leaves popped out. Odd but at least I'm very hopeful as to their making it.
I agree that it would have been cool to know exactly which plants I was sent but so long as my wife has blueberries all is well.
Consider me a happy camper and we'll probably order more next year. Sure hope the rest of you have much luck as we did.
Posted on May 26, 2012, updated May 26, 2012
DO NOT SEND THIS GUY A CHECK.he does not take credit cards so there is no recourse for the consumer.He stole 78.00 from me. we never got any product at all.He cashed our check and sent us nothing.I made a complaint with the bbb,in which he has an f rating.When i was trying to work it out with the rude owner he ask me what i was out,,after i told him he said ,,,78.00,,i spent that on breakfast....i am done,DO NOT SEND THIS GUY MONEY.
On May 25th, 2012, troynavajo added the following:
VKSYSTACOM...i too will call nj attorney general please stay in touch on this link,,,anyone else with similiar problems please follow suit....
I too have had a very bad experience! Last fall I purchased 10 blueberry plants. I had our soil tested by MSU and did exactly as I was told as far as soil ph goes. I recieved the plants and planted them EXACTLY to directions. They began to wilt within aprox. 10 days. I called the farm and was told to cut them in half immediately...which I did. I was told this past week by a gardener that it was the worst thing I could have done...I don't know if this is true or not. I e-mailed the farm about 2 weeks ago and told them that it appeared that the plants had died and unlike some who have posted I did not recieve a reply. This morning I called the farm and explained to them that all my plants had died and they went on to tell me they weren't responsible. I said "Then I'm out of luck getting my $100 back?" and the reply was "Yes" Geeze Even wal-mart gives a one year guarantee. I would be very carful purchasing anything from this farm. I'd suggest to just go to your local gardening store and get the guarantee.
On May 10, 2012, bmarks2 EGG HARBOR TOWNSHIP, NJ wrote:
Below is the actual email I sent the clowns at Dimeo Farms which describes my experiences with them this spring.... Of course they said they would look into the matter, but havent gotten back to me...How surprising.
Yes, I am an actual customer! There is no fabrication here! Do yourself a favor - stay away from this company!
My email follows:
"This spring I decided to expand my home garden by adding some blueberry and raspberry plants to the mix. I began searching the web for a credible place to purchase the stock when I came upon the DiMeo Farms website. Judging by the long family history, as well as the thorough website I thought this certainly seemed like a caring, and knowledgeable place to make my purchase.
Wow! Can looks be deceiving. As I quickly learned, the experience viewing the website is far more enjoyable then actually showing up at the farm to pick up your plants. On each of my visits I was met (not greeted) by a little guy, I assume the owner of the farm?? This person was not only sarcastic and arrogant, but downright rude. I was rushed to pick out my plants and leave. There was no friendly farmer advice, no planting tips, nothing. Just a weak handshake and an attitude of pay and get out - "I'm busy". On my last (and final) visit he asked me to wait in my car for almost 20 minutes while he paraded around the farm removing surveyor stakes and pausing to water some stock. This after I arrived at the pre-determined time he told me to be there. Horrible, horrible customer service.
In my job, I work with approximately 3000 people. I began asking around and found others that had similarly bad experiences with DiMeo Farms, and all with the same person in question. Folks indicated that they planned on posting to forums and such to warn others of their experiences. Word of mouth about this place is certainly beginning to spread.
In closing, I truly cannot understand how a business owner would put so much time and effort in creating his blueberry farm extravaganza then turn around and treat his customers with such disrespect? Especially after touting that your a fourth generation farmer. I cant imagine the other generations treated their customers that way. Goes to show you - don't believe everything you read on the Internet. If you don't like dealing with people, hire someone to do that for you.
I am sure this email will fall on "deaf ears", but just perhaps it will serve as a reminder that your customers should be valued - regardless if they are purchasing 10 or 1000 plants. "
We had a fantastic experience with DiMeo's. They were very quick to answer both emails and phone calls for me, despite that I only wanted a small amount of plants for a family garden. They were very patient with me while I asked questions both on the phone and in person... before, during and after purchase. They were prompt for my pick-up time & helped me load my plants into my vehicle.
When they ran into to me elsewhere I was recognized and asked how my plants were doing and how my children were enjoying them. They have also given back to the community. Our local school has put in gardens to help the younger children learn about gardening with environmentally friendly practices and healthy eating. DiMeo's, with their organic plants, made a generous donation to this project to help educate our children.
The plants... our plants are doing wonderfully. And you can't beat the price. They are healthy, sturdy plants, nothing like you find at many of the other places that sell such things for home gardeners that look little more than sticks (and charge the same amount if not more!) We have several varieties of the blueberries and the aronia and we will hopefully be going back soon for some blackberries this season as well and continue diversifying our garden with them next season.
Again, we are very happy with the product and the service and encourage other people to find out for themselves.
Here is the classic case of a young kid with a degree in Marketing who has taken over the family business and is "overpromising and underdelivering," bordering on deceptive advertising. His ancestors who worked so hard to establish the company's reputation must be turning over in their graves.
I will NEVER order from them again, and will tell everyone I know (including State Agriculture/Extension office personnel) about his lousy product, service, and company attitude.
All of us who bought over the internet, paid with checks (they don't take credit cards) with good intentions, and received product like this were scammed.
And we're impotent to do anything about it.
On April 27th, 2012, vksystacom added the following:
Today, I sent to the New Jersey Attorney General both a Consumer Complaint form as well as a letter requesting a formal investigation of DiMeo's deceptive business practices. Based on the number and nature of the complaints in this and other forums, I understand that I am not the only customer to have been severely disappointed (to put it mildly) by this company's products and practices. I have requested a full refund of $148.56 for the plants and shipping costs. I will post the results of the investigation ad complaint when they are completed.
I called to ask a few questions and place an order with this company. I spoke with a Man who later identified himself as the multi-million dollar owner. He quickly gave me a quote of 12 plants and shipping. I asked him a few simple questions about his blueberries and he got very impatient and rude. The entire phone call was no more than 10 minutes, eight of which he was telling me how superior his company and blueberries are and how rich and busy he is. I wanted to get a price for raspberries but he kept running his mouth being very rude. He asked me if I was going to place an order or not and I said I wanted to but I still had a question (about the raspberries). He cut me off and assumed it was something else not letting me get another word in. He went on telling me that he has hundreds of phone calls a day and that I should place my order with one of the poor incompetent blueberry farmers who need the business. Then he hung up on me. I was absolutely astonished at his conduct! No doubt all the phone calls he gets everyday are mostly complaints. I found it interesting that before I read all the comments here, DiMeo Farms wrote two paragraphs about the negative comments below stating among other things, that we are "Haters but we really hate ourselves..etc." that these are fabricated horror stories" Blah, Blah, Blah, coming from a man who has to reap the consequences for his bad attitude. They also stated that they try their best to make everyone happy! Hah! I would think that you as a company would spend more time taking care of your customers and making sure that your customer service resolves negative experiences rather than bash people for posting about your horrible personality defect. The man I spoke to was the most arrogant, uncouth, and unhappy person I have ever had the misfortune of having a conversation with. I will never order from them nor will I let anyone I know place an order with them either.
On Apr 23, 2012, kkillmeyer Chesterfield, NH wrote:
DO NOT BUY from this company!! Last April 2011 I purchased 12 blueberry and 5 black chokeberry bushes. I was extremely upset when they arrived as they had practically no roots at all and absolutely no soil around the roots. Instead, they came with a gel substance wrapped around the bottom of the plant. The plant was more what I would call a "stick", had very few leaves on them, and were much smaller than they advertise. Additionally, the blueberry plants were not marked as to what variety so I had no idea which plants were which variety. My husband and I planted them immediately after getting them in the mail and made sure to follow the directions from the Dimeo Farms website. We made sure the plants got plenty of water throughout last summer, but it was obvious they were not going to make it. Unfortunately, the $257 I spent went down the tubes and I sure do wish I had just picked up plants from our local supermarket that looked 90% more healthy and were a third cheaper. What a waste!
I happen to be fortunate enough to live about 30 miles from Dimeo Fruit Farms. I recently made a trip to pick up 12 blueberry plants. I ended up bringing home ten raspberry plants as well. My plants are growing like gang busters. Tremendous quality.
My purchase experience was great. Anthony Dimeo took the time to show me all of the different varieties that they have. His guys loaded my truck with my 20 plants and off I went.
I'll be back next year for more plants. If you live in the area, don't waste your time dealing with anyone else. Believe me, you will not get the quality that these folks have.
I ordered from Dimeo Farms, and it has been a total NIGHTMARE! I sent them a check, it was cashed, and some weeks passed. Their representatives assured me in 4 follow-up conversations over the course of the following month, that the order could be completed in full.
A total of Seven weeks later I recieve a call, angrily demanding the names of only 3 plant varietes (instead of 8), I was refferred to their company policy. It says they can send you whatever plants they choose, all orders are final, and that they could send you an elephant if they wanted... Basically, THEY DO NOT BELIEVE THEY NEED TO SEND YOU WHAT YOU ORDER AND PAY FOR.
The owner Anthony Dimeo is interuptive, and personally insulting.. told me "you are not a man" and will hang up on you before you get a chance to speak. Completely ridiculous conduct on the phone, NO PROFFESIONALISM! He will insult you if your order is too small, or rip you off when your order is enough money that he decides to keep it, concious free of course because he has the almighty "policy" to alleviate the responsibility of honoring typed orders. If they have no intention of honoring it, why do they even ask for an order form in the first place?
DiMeo's "policy" could be circumvented by providing a download-able contract to be sent and signed with the order, but then you have to be an accountable company! This is all a set up, a totally ghetto system so that they can slack off, make their money, and send any old plants they have laying around.
*CHOOSE A DIFFERENT PLANT NURSERY!!!
***Notice: The Owners Frequent Posts, in numerous venues, in an attempt to hide the numerous negative reviews. This is because when you run a business that DOES NOT CARE about it's customers at all, the word gets out, and people get pissed. It is necessary for him (owner) to do this, but he does not realize that he wouldn't have to if he simply treated people with a little decency.
Posted on March 9, 2012, updated April 13, 2012
I'm glad I did some research before placing my order...
After speaking with them a few times via phone and having legitimate questions on different varieties, etc. I was astounded at how utterly rude they were on the phone. I do not know who it was that I spoke to - but it was a man and seemed very very knowledgeable.
In any event - he told me they receive 100 calls a day and they run a multi-million dollar business, blah blah blah
Despite how rude he was - the website seemed that they have some great plants and I was going to order. Then I decided to google search "dimeo farms complaints" and I was amazed how many bad reviews they received. They actually have a grade of "F" with the BBB - don't see that too often...
I would strongly suggest you call and speak with them - they do not accept credit cards, all orders must be mailed with the plants "written on the check." It felt like 1985 -
And I am sure there is no recourse if there is a problem with a shipment, etc. Judging by the reviews of others here - it looks like many have been burned and also experienced the dreary personality of this company.
Buyer beware...I can assure you I am for real and it does amaze me that this company continues to treat their customers (and potential ones) so poorly.
I urge Dimeo to wake up and be more customer friendly - and cease the arrogant and aloof attitude. Kind of sad in this day and age with companies striving for customer satisfaction....this company had to definitely be the worst phone call experience I have ever had. Very rude very insensitive...
On April 13th, 2012, TrueyKoda added the following:
After receiving a half dozen calls over the past few weeks to see "...when I was sending in my check for the order I had placed..." - I had the opportunity to call back yesterday. Since it was a female who had called me - I called and said I was returning a phone call from the girl regarding an order.
The same guy answered the phone as he typically does and I politely explained that I was returning a call.
"Sir, how many plants do you want...sir" was his response. I explained I was calling regarding an order and the girl had called me a few times and I was returning her call.
"Sir, how many plants do you want...sir. Did you send your check...sir?" - like a ROBOT...
I again politely explained and he continued to sound annoyed and rude just as he had when I called a few weeks ago with some questions.
I finally politely said - "...please cancel my order...you are being very rude and I am surprised this is how you treat your customers."
I was blown away when his response was "...you are big baby sir..."
I did a double take and said "...I'm sorry...why are you being so rude?"
He then says "...quit being a big baby sir...you are a big baby."
WOW! Are you kidding me? I was shocked that an apparent grown man would act in such a way...
He then said "...I am a MULTI-MILLIONAIRE...Sir..."
I then said "Goodbye" -
Amazingly I kept my cool - I think since I was so aghast at how this guy behaves.
AVOID THIS PLACE AT ALL COSTS! RUDE! INSENSITIVE! I believe fairly uneducated...as no grown man would talk to another that way.
Please find yourself some other place to purchase your plants...
Dimeo Fruit Farms is an immoral business that gives Italians a bad name. I emailed and called numerous times to get a shipping date and never got an answer even from the owner himself. Finally I got a slip from the Post Office saying they had been shipped. What I found was $80 worth of dead, dry sticks. I called and talked to the owner. His response was so cautiously legal and practiced, I knew he had gone through this before. After several months, they finally offered to replace them for $65. No way would I give them another dime!!
Obviously, I am not the only one to have a bad experience.
Posted on March 27, 2012, updated April 2, 2012
RUDEST PEOPLE IN THE WORLD!!!!!!!!!
If you have no self-esteem, are a masochist, or just like supporting mean people - order from these people. Otherwise, stay away.
I don't even know where to begin: Last week I ordered ten plants. Today I mailed the check to them and then called to ask a question about planting. As soon as I introduced myself and said I had a question, the man began this chant, "Seven to ten days ma'am, seven to ten days ma'am, seven to ten days ma'am, seven to ten days ma'am," with increasing hostility. When I spoke over him to tell him "That's not what I want to know!", he told me that he was being sarcastic because people don't read the website, they all just are too lazy and call all the time.
If you look at the website, it invites phone calls over and over and over and over!
He hung up on me when I tried to point this out.
I called again to tell them I was cancelling the order and stopping payment on the check. He accused me of stealing because I didn't let them know. "That's what I'm calling to tell you!," I said. I tried giving him my name, but he was already rambling on about how he didn't want my business anyway because they are a multi-million dollar company and he was more than happy to cancel the order. Finally, he let me give him my name and he hung up on me again.
I have never been treated so rudely and will make sure none of my friends or students order from this company as they plan their gardens. Do yourself a huge favor and STAY AWAY!!!!!!!
On April 2nd, 2012, redchair2 added the following:
Just ordered some blueberries from some lovely people at Truevineranch.com
On Mar 31, 2012, pinksnpurples North Star, DE wrote:
My husband and I almost gave up dealing with Dimeo after we were verbally bruised in two phone calls by an older-sounding man. But, when you have a kid with medical needs, you sometimes bite the bullet and forge ahead anyway. We did and I'm really relieved that we did. We requested labeling via email and received partial success on that front. We did local pick-up and the gentleman who helped us was exceptionally knowledgeable and forthcoming. The retail arm (sales to home-owners) is only about 2 years old and there is evidence that modifications are being made as buyers make their desires known. So teach them how to make you a happy customer! We ended up buying more than we had ordered and we'd do business again in a heartbeat.
We just bought 5 blueberry plants last week - a great deal at $10 each! The man on the phone was very helpful when I placed my order and my plants were ready when I went to pick them up. They are very nice, big plants and they loaded them up in my truck quickly. I was given planting instructions, and my husband planted them that night. I have known the family since I was a teenager when I worked for their blueberry farm - they are still as friendly as they were over 20 years ago! We're starting small this year with our berry garden, but we plan to go back next year and buy more blueberry plants and maybe even some raspberry and blackberry plants. Thank you so much for a great deal on really nice plants :)
It was a horrible experience. The salesman dropped the blueberry plants on the ground, told me he did not want my money and said he did not want to sell me his plants. They advertised three gallon containers and the plants he attempted to sell me were in containers less then a gallon. If you want to be treated rudely then go there, otherwise deal with people who love plants. I would not recommend this place. In fact the salesman tried to video tape me with he cell phone!!
On Mar 22, 2012, Kubileya Laurel, DE (Zone 7a) wrote:
My dad, sister and drove up to New Jersey last spring to pick up blueberry bushes straight from the farm. We met with one of the owners and he was very knowledgeable and patient with answering my dad's questions. We came home with 60 blueberries and a number of aronias as well. My dad followed the DiMeo's planting instructions to a T, including mixing the planting soil with peat moss and applying sulphur to bring the soil ph down. The results have been fantastic. The bushes are extremely healthy and put on a very good sized crop last year. They all survived the first winter in the ground just fine and are growing by leaps and bounds. I expect this year's crop will be excellent. We were very satisfied with our experience and when my dad is ready to expand his blueberry plot, I expect he will be back for more.
On Mar 21, 2012, wilderness2 Fort Jones, CA wrote:
WOW. Do yourself a favor and DO NOT do business with these guys. The rudest person I've ever dealt with bar none.
I simply called to ask if their plants were shipped potted or bare root and the guy on the phone jumped on me. He said in a very sharp and angry voice, "NO...these are not potted and they are not bare root". So I said how do they come? He said "they are shipped with some soil in the root." So I said ok thanks as I chuckled to myself and realized that this guy doesn't know the first thing about plants. Immediately after I said thanks he said "I've been in this business for a long time I think I would know how to ship these plants, when you are ready place an order or call back with some real questions let me know. Meanwhile I'm trying to run a multimillion dollar business here, I get over 100 phone calls per day and these things are selling better than drugs." At that point he hung up on me.
So I called back and said hello, I was ready to place an order but your service was so poor and you were so rude to me that I'm not sure if I would even receive my order if I ordered it. He replied "You know what I suggest, here's what I would suggest, just don't order from us OK." and then he hung up on me again!
I have a feeling that a long time ago this company was started by good people who knew plants and the business they were in. Now it seems that it has been inherited by a rich brat prick who doesn't care about anyone but himself and probably doesn't know jack squat about blueberries. He certainly doesn't have the first clue of how to run a successful business, he's just riding off his grandfathers success!
Until they take their head out of their @$$. I THINK WE SHOULD ALL TAKE HIS OWN SUGGESTION AND NOT ORDER FROM THIS COMPANY!!!
Spread the word! Maybe something will change for the better.
On Mar 8, 2012, blueberry101 hamilton Canada wrote:
This is the second time I have spoken on phone with them to wrap my head around their plants. In asking if they sold to Canada I got he response that they have been selling to Canada before the guy on phone was born. I was concerned if the blueberry bushes were hardy enough compared to Saint Cloud and North Blue which are recommended for my area. Of coarse I got the answer yes! So i asked if it was possible to contact anyone who has had success on a large scale with his plants before I start my 4 acre venture. I just got talked over saying that he couldnt give me blue print? Each time I got I spoke he just got louder and kept on saying when are you coming down to visit which I can say is never now.
He also used the tactic of im going to be sold out by end of month which I found amusing.
I lived in South Jersey for 30 years and passed by Dimeo Farms many times. I now live in Virginia. I decided this year to start a small berry farm in my backyard. I bought some plants from a local nursery which were healthy and are doing well. I was on the internet and came across the Dimeo website. Their prices were 1/3 of what I paid here for younger, smaller plants. I placed an order for eight plants. They were delivered on time. I followed the directions regarding planting. They have been in the ground two months and are doing great. They are filled with buds and I am looking forward to this summer. I plan on buying more next year. This is a place that handles huge commercial orders, and small-time customers like me. I would not hesitate to recommend them - they know the business.
This may have, at one time, been a reputable, service oriented company, but it is not now. My wonderful blueberry bushes arrived in terrible shape 5 months late, in the middle of a snow storm in October in zone 2. The owner refused to talk to me, said all complaints had to be in writing, and was quite rude. I have read the reviews from others, and getting into another argument with this guy is useless. Just save yourself problems and buy your blueberries elsewhere. If you are tempted, read the reviews and notice the prevalence of negative ones in the past year.
This is another trusted company that I have a great deal of respect for. I’ve been ordering from this company for about the past 3 years. Lots of great options for my garden. Always a great selection. Shipping was great and fast.
Lots of other companies are more expensive but I think their shipping and handling costs were more than fair considering what you get. We ordered 45 plants to make a hedge row in our back garden. All of the plants were over 5’ foot tall and the leaves were green and large multi-branched plants with root systems that were larger than I had expected. Like my other suppliers, they added helpful planting instructions and gave us advice when we needed it. Once I called them on a Friday night at 5:30 and they said they were closing, but the owner stayed on the phone with me until almost 6:30 pm just to answer our questions.
This is another great mail order business that has earned my business. They too deserve high marks and hats off for delivering a product that we get to admire every day in our back yard. Out of all the plants we have purchased from them over the years, I would say that 100% have survived and are looking great.
A great source of plants for your garden. Always enjoy my experience. Well spoken customer service that has always taken the time with us. Would definitely buy from them again.
We bought 30 plants last year as a test to see how they would grow. Planted them on two different properties. Wow, what great plants, huge berries the first year. I've had so many friends who can't believe what great plants we bought. We are planning a two pick up run to the farm for more. I've had berriy plants for years but after learning how to prune them the correct way. My old plants produced huge berries. Don't buy from lumber stores or fake nurseries. these are great plants. Follow what the Dimeo's tell you and you'll be coming back for more. The neighbors kids will love them.
Note from the Garden Watchdog editors...
It is the policy of the Watchdog that customers cannot publish multiple reviews under different usernames in order to manipulate a company's rating. The rating of this comment was written by the same user who posted as "kosteld" on November 17, 2010 and updated on July 22, 2011. Therefore, these reviews have been changed from a positive to neutral rating so they will not affect the overall ratings given by customers.
Perfect A+++ internet experience with this company.
I ordered 25 plants and had them shipped to my girlfriend in Ohio. Their telephone ordering process was very easy. She received confirmation immediately before they shipped and called me the very next day to thank me for the plants. She said they were gorgeous and that she would order more from them in the Spring.
Even when we had questions, and called back again, they took the time to answer our questions quite easily. Friendly customer service by a young lady who was very plesant.
On Nov 10, 2011, bella_trix Montgomery County, PA (Zone 6b) wrote:
This company's customer service is horrible and they drastically overcharge on shipping. I don't expect my messages to them to ever be returned and, from the tone of the owner in other reviews, perhaps that is a better thing. I ordered 10 plants at $10 a piece and was told it would be $148 with shipping. This seem reasonable for potted plants/local delivery, so I sent in my order. When I ask about varieties and mentioned my desire for an heirloom instead of their standard three home-grower varieties, I was told to include the request with my check. I received bare-root plants whose root system looks very questionable, no heirloom variety and THE PAID $10.00 FOR THE SHIPPING FOR WHICH THEY CHARGED ME $48.00. I have not received a call back after leaving a message with my dissatisfaction. I planted the plants as they instructed, but I don't have much hope for them given other's experiences.
I never would have ordered from this company if I'd read even one of the owner's responses to the people who posted negative experiences. I feel like a fool for not checking here before ordering. I'd planned on buying directly from the farm and heard about them from a co-worker (who hadn't ordered, I'll let her know my experience), so it did not occur to me to check here first.
This company is awful. DO NOT ORDER FROM THEM. I suspect the owner will (again - look at the other posts) say I am not a real person, I'm a competitor, blah-blah-blah. Look at this garden site and the other; it is pretty easy to see that I am a real person. And look at the other negative reviews and how the owner responds; that says even more.
On Nov 9, 2011, tanaquil Hendersonville, NC wrote:
Posted on November 8, 2011, updated November 9, 2011
Posted on November 8, 2011, updated November 8, 2011
I too am a very unhappy customer of DiMeo Farms. I found them on the internet and they looked great with all the videos etc. I was very impressed with everything I saw on their site. I especially liked the following descriptions directly from the website:
3 Year-Old BIG Bearing Blueberry Plants ($10.00) NOW ON SALE (5 plant minimum) these are the beautiful blueberry plants that most home growers buy. They are perfect for home growers. The average homeowner usually buys 10 plants. Many order more. Yes, they will fruit this summer. Yes, we have over 32 varieties available, more than anyone else. Scroll DOWN BELOW for more details. We will automatically give you a nice variety mix! AVAILABLE FOR MAIL ORDERS or PICK-UP ORDERS.
Ask about our "DiMeo All Season Variety Pack" to harvest fresh blueberries all summer long. Our family farm will sell you 10 blueberry plants that will harvest early, mid, and late in the growing season, giving you fresh blueberries throughout the entire summer season. This way you will grow the below (3) popular varieties for 90 days of fresh blueberries all summer long.
I called them to order my plants on Oct 13/2011 and was told I had to send a check along with a statement of what I wanted. I was given a price of $148.56 for ten plants including shipping. I received my order on 10/26/2011 and was very upset that nothing was labeled, so I had no idea what I received! I called to complain about this and find out what I was sent.
The man who answered refused to discuss any complaint – after informing me that the call was being recorded. He said I had to send my complaint in writing in an email and they would respond within 24 hours.
The answer I got the next day was totally condescending (We are mostly wholesale and your order was small so we do not label such small orders)!!! WHAT TERRIBLE CUSTOMER SERVICE!!! They go out of the way to hype the "DiMeo All Season Variety Pack" that consists of 10 plants and then call that such a SMALL ORDER. I am now being completely ignored in my attempts to find out what varieties I was shipped.
PLEASE DO NOT DO BUSINESS WITH THESE PEOPLE – They do not care about you at all once they get your money. On top of that they attack anyone who complains about them in this or any other forum. Save yourself the frustration and just buy from a local nursery where you know the people and can get some real customer service. I know they will not miss you (or your SMALL ORDERS) but believe me you will not miss them either.
Below you can see every email that was sent between myself and DiMeo Farms. I have removed my address and phone number for privach reasons. It will be interesting to see the response to this public complaint.
NOTE: You have to read the emails from BOTTOM TO TOP.
I know this is a very busy time of the season for you and maybe my email request of Oct 28 got lost in the confusion.
Could you kindly check my order of 10/14/2011 and let me know what varieties, and number of each, of Blueberry bushes you sent me.
Thank you for your consideration in this matter.
From: Bob & Margaret Wright
Sent: Friday, October 28, 2011 5:53 PM
Subject: Re: Reply: to Robert Wright (order concerns)
Thank you for returning my email quickly. Since it is not your policy to label orders could you at least please review my order and tell me what three varieties you sent me so that I can identify them when they are ready next year. I should be able to tell which is which by the dates they are ready to pick.
From: DiMeo Blueberry Farms
To: Bob & Margaret Wright
Sent: Thursday, October 27, 2011 6:12 PM
Subject: Reply: to Robert Wright (order concerns)
Dear Mr. Wright,
We are sorry to hear that you are not pleased with the fact that we function mostly as wholesale operation and do not label the plants for small orders like yours. However, we will consider doing so in the future at your recommendation. Thank you. Stay well.
Sent via BlueBerry by DiMeo
From: Bob & Margaret Wright
Date: Thu, 27 Oct 2011 06:00:25 -0700 (PDT)
ReplyTo: Bob & Margaret Wright
My order was just delivered on 10/26/2011.
I called this morning but the person who answered refused to discuss any problems with me.
Here is the letter I inclosed with my check on 10/14/2011
Inclosed is a check (#4464) for $148.56 for a 10 plant order of your 3 yr old Extended Harvest Season Variety Pack to include 3 early season, 4 mid season and 3 late season plants.
I am upset that none of the plants were labeled.
How am I to determine if I got what I ordered?
How do I determine what varieties I received so I know what to order in the future?
I would like to plant the early season plants together, the mid season plants together and the late season together. How do I do that? It looks to me like I have to plant them without knowing, and wait till next season to tell the early from the mid season etc.
There was not even any invoice to tell me what I got.
This is the first time I have ever gotten anything from a nursery that was not marked.
I am also upset that when I called, the man who answered refused to discuss any problems with me. He said I had to send an email and I would be answered within 24 hours. In my opinion this is VERY POOR customer service. I can understand wanting things in writing but I can't understand the refusal to talk with a customer who has a complaint.
On November 8th, 2011, tanaquil added the following:
OOPS - somehow the address on my account is wrong - I am in HENDERSONVILLE, NC. SorryOn November 9th, 2011, tanaquil added the following:
I want to thank Dimeo Farms for all the great free advertising of our web site. The difference between their comments on us and our comments about them is that we have actually done business with them but they have never done business with us and have no idea of Handcrafted Jewelry quality. But it is nice that he mentioned us so many times. Why no "Google" us and come see for yourself what our jewelry is like.
By the way - yes they do state deep in the company policies that they must receive requests in writing for plants to be labeled - but how many people read all that "small print" - obviously I should have.
This just goes to show everyone how well this company accepts criticism. It didn't take them very long to answer this post but they refused to answer my polite requests for answers on what varieties they sent me. Notice that they have not addressed that complaint about them - they simply attacked me.
Forgot this one more thing. At no time, either on the phone before the sale, after the sale or in writing at any time did they tell me that requests for labeling must be in writing. On Nov 9, 2011, Dimeo Blueberry Farms responded with:
We also do not recommend Margaret & Bob Wright of [deleted] in Hendersonville, North Carolina. We do not recommend [deleted] as Robert Wright has not been honest in our dealings with him, as it states on our company policy, all customers must request varieties to be marked in advance of ordering if it’s a small order. He was told this but neglects to add this to “his side” of the attack story. [deleted]. Please do not do business with Robert Wright of [deleted] and call us first to discuss Mr. Wright’s character and his ways of doing business. We recommend that you buy from a local jeweler where you know the people and can get some better buys than buying from [deleted] on the Internet.
Editor’s Note: Our website policies prohibit member conduct that invades other members’ privacy, as well as actions that are harassing or intimidating. Accordingly, we have redacted the personally identifiable information originally included in this rebuttal."
On Oct 30, 2011, mrkrbrtsn79 Philadelphia, PA wrote:
I recently received by first order from this company. I had ordered back in the early summer, but they delayed shipping because of the hot weather. Of course, I can understand tht. Both my daughter and I were more than greatly impressed not only with the quality of their plant rootstock, but also with their packaging and easy to understand planting instructions. They all had exceptionally large healthy roots, thick green branches and were at least 4' tall. Impressive big plants for the price! I could never find anything local like this for $10 dollars -- a great buy!
The 10 plants were labeled and packaged very well. Each of them arrived indivually wrapped and each had just the right amount of moisture to sustain the plants during shipment. Even if we had to hold them for a brief storage they had enough to hold nicely. In addition, the owner even put in a hand written note thanking us for the business and one of the staff even followed up with a phone call, which we thought was such a nice touch. Besides the fact that they called us before the order was shipped just to let us know that we should be prepared.
My only mistake was not ordered more plants, because if I had known they would be this nice, I would have gotten more for my other daughter who now wants some for her family as well. We have them all planted and they look great. I think I'm going to take the family out to pick next summer and visit the country. I will have no problem ordering from this company in the future.
This supplier has my highest recommendation to all. Very impressed with product.
Posted on October 27, 2011, updated October 27, 2011
My husband and I found DiMeo Blueberry Farm on the internet while researching blueberries and looking for places to purchase 3-year old plants.
We watched the videos and looked at all the information on their website.... which led us to believe DiMeo was a big operation. So when my husband called to place our order, we were very surprised to be told they do not take credit card payments and therefore can not take orders by phone. We were told to write down what we wanted and mail the note with a check.
We did so and waited for our blueberry bushes to arrive. They did package and ship quickly and they did arrive in decent condition (though they were crammed into a small box and the shipping charge was high - we paid much more than the $12 it cost DiMeo to ship that box). I was surprised they did not have more root base, but I have not seen other 3 year old plants so do not have anything to compare them to..... they could have a normal root base for all I know. I have not purchased any plants from other venders so I have no idea how the quality compares to others.
My complaint comes from the fact that in our order, we specified one each of 10 different varieties (we sent a specific list with our check). The plants all came together in one box and were not marked. So I have no idea what varieties they shipped and which plants are which variety. There was nothing in the box or on the plants to indicate what varieties they shipped to us.
We purposely chose to order 10 different varieties to see which plants would grow and produce better in our area and which blueberries we preferred (taste). Our plan is to purchase more blueberry plants in the varieties that we like from these ten and possibly start our own U-Pick blueberry farm in the near future. So it was rather important that we know what variety each plant is. Now we have no way of knowing what varieties we have .... DiMeo did not even include a packing slip listing what they shipped.
I wonder..... does DiMeo even know what variety or varieties they shipped to us?!!!
My husband has attempted to contact DiMeo and sent an email explaining why we are not happy with our order.
I will update with any response we receive.
NOTE: I am a REAL customer of DiMeo Blueberry Farm and I have no affiliation or personal interest in Dave's Garden. As a matter of fact, I just came across Dave's Garden website today for the first time and I haven't even taken time to look at the website. I found Dave's Garden by searching for "DiMeo and Better Business Bureau". I became curious about their business rating after receiving our plants and being unhappy with the shipment..... I should have done this before placing our order!
On October 27th, 2011, lauras67 added the following:
Update to DiMeo Blueberry Farm
Yes, my name is [deleted] and I am the wife of [deleted] and WE are real customers. My a/k/a name is [deleted], which happens to be my maiden name. I'm so glad that you were able to obtain that information from my IP address and if you would like to check again....yes, I am writing this post from a different IP address, but we are the same Mr. & Mrs. [deleted]. It certainly doesn't bother me that you disclosed our names.... we have nothing to hide and we are honest people.
I never said that not accepting credit card payments was a problem, I simply stated that it seemed odd for a business of your size.
When my husband called to place our order for 10 plants, he asked about available varieties and was instructed to mail a list of varieties with our check. He was not told that a 10 plant order was too small to request different varieties.
I do know for a fact that my husband enclosed a note that specified one each of the following varieties and listed each of them. If you do not ship small orders of ten plants that way or if you had any question about what we were requesting, you could have given us a courtesy call to clarify things before filling our order and shipping. Treating all your customers with courtesy would go a long way.
As to taking our business elsewhere.... we certainly will. We've done enough research now to know that there are many highly rated companies out there that sell high quality plants and provide excellent customer service and are happy to help growers get started.
Best of luck to you in your business.
NOTE: A lesson learned ...... I will be checking with the Better Business Bureau in the future BEFORE dealing with any mail order companies I am not familiar with. Dave's Garden is not the only place you will find complaints against DiMeo Blueberry Farm.On Oct 27, 2011, Dimeo Blueberry Farms responded with:
OUR COMPANY RESPONSE TO ABOVE POSTER: This person is the wife of [deleted] who is actually a real customer, her full name is [deleted] a/k/a [deleted] according to her IP address. Mrs. [deleted], if you or your husband did not like the fact that we currently do not accept credit card payments then you should have not placed the order in the first place. FIRST: We just checked your order card and it simply states 10 plants and that’s exactly what we sent. You even admitted in your post that all were in good shape and quickly shipped. SECOND: We never send 10 different varieties for such a small order of just 10. Let it be known to everyone out there that if you want 10 different types with only a 10 order, then we are not the company to order from; and you will need to go to one of our competitors. I’m happy to give them the business, lots of them sure need it. THIRD: We will save both you and Mr. [deleted] some time and update you here on DG. We sent you the 10 plants. We don’t include invoices for such small orders. We don’t label for small orders unless requested to do so in writing in advance. Lastly, if you or any other future DG posters actually think that we are going to work with you after you trash us on the internet – it’s never, ever going to happen. We give Dave’s Garden posters 0% control and influence over our fair business decisions. Respectfully Mrs. [deleted], if you were really serious about starting a PYO business then you would get on plane and invest the $250 plane ticket to fly out here and learn A to Z from the best; instead of playing a guessing game with a few mail order plants.
Editor’s Note: Our website policies prohibit member conduct that invades other members’ privacy, as well as actions that are harassing or intimidating. Accordingly, we have redacted the personally identifiable information originally included in this rebuttal."
I was. Buyer beware.
On Oct 24, 2011, Dimeo Blueberry Farms responded with:
OUR COMPANY RESPONSE TO ABOVE POSTER: Mr. Bevans is actually a real customer. The plant leaves are falling off because the plants are going dormant for the winter. Common sense. If he cut the plants back properly and followed the instructions, the plants would be just fine. Mr. Bevans called our company and was calm, but he then started to make direct Dave’s Garden threats. The very second he childishly threatened to post here on Dave’s Garden, I did cut him off and said for him to not waste my time with his threats, but to go ahead and post. BOTTOM LINE: What Mr. Bevans and other past, present and future posters will eventually realize is that we will NEVER, ever reward posters like him with any kind of replacement plants just because they threaten to post bad comments on Dave’s Garden. We do what’s right and what’s fair…not because we have to, but because we always want to do the right thing. Rewarding or giving in to posters like Mr. Bevans who think they can use the “Dave’s Garden threat” as a weapon is something that will never, ever happen on my watch. The inflated and unfair words of Mr. Bevans and others, intended to be “online weapons” of financial destruction are almost instantly trumped by years of repeat customers and constant referrals from across the US and around the world. "
On Oct 20, 2011, eastennessee Dandridge, TN wrote:
I just received my blueberry plant order from Dimeo yesterday, and as their planting suggestion paper stated, I planted them all this morning. I purchased 100 of their $1.95 sale plants. I have to say that I was not at all satisfied with at least 50% of what I received. After speaking with Mr. Dimeo on the phone before placing my order, I was expecting a lot more than I received. If your believe Dimeo you would think that the plants would at least have some roots. There were 25 plants that only had a callus ends with no roots; 25 more that had some roots, but consisted of an 8 inch twig. The other 50 I would classify as barely acceptable. When I spoke to Dimeo, he described the plants as rooted, 18" to 22" tall, super hardy varieties. I wish they were. I can only hope that my blueberry plants have as much atitude as Mr. Dimeo, in which case they will probably take over my garden and kill the rest of my plants. Needless to say, this will be the last time I purchase from this company.
On Oct 20, 2011, Dimeo Blueberry Farms responded with:
OUR COMPANY RESPONSE TO ABOVE POSTER: All the plants we sent out have nice root systems. The same exact plants we sell are the same plants that we use ourselves to pot up for retail, or to put directly in the field. You should take a ride up in the month of November and see the new fields we are planting with the same exact plants that we sold you. As for the attitude comment, I actually thought that was kind of funny -- thanks for the laugh."
On Oct 14, 2011, betterberries Los Angeles, CA wrote:
Posted on October 11, 2011, updated October 14, 2011
Well after reading everyones experience on here i am kind of left with the thought that i am not going to be purchasing plants from this place anytime soon! I see on his site that he has over 32 varieties of blueberries and barely any of them are listed... why is that?
On October 14th, 2011, betterberries added the following:
I have no clue where you are going with all this competitor trying to tarnish your name stuff. All I was saying was that i was trying to get feedback on what kind of plants you were selling and I was looking to DG for feedback. All i was questioning about your company was why it claims to have all these varieties and none of them are shown or listed on your site. I was hoping i could find some Stars, Rebels, and Jewels on your site but it seems to me that you don't carry them. I had my girlfriend call to question what varieties were available and she said whoever answered the phone whether it was the owner or a worker was very rude with her. Im sure it was just a misunderstanding and I am going to try and get this all sorted out this week because i am eagerly trying to get some plantsOn Oct 14, 2011, Dimeo Blueberry Farms responded with:
OUR COMPANY RESPONSE TO ABOVE POSTER: First, the majority of hater "experiences" on this Dave's Garden website are totally fabricated in a pathetic attempt to try to sway some of the plant business toward our compeitors who had lots of the business all to themselves until we stepped into the online scene and impacted their business -- it's a fact. If you don't want to buy plants from us, that's fine... go buy from one of our so-called competitors who can't even come close to comparing to the 4 generations of experience that we have in this speciality plant industry. Of course most people already know this, as do our repeat customers. I guarantee that you will be buying from us in the future after you see what our competitors actually send or sell you. Second, as to our current varieties, it's totally NOT TRUE that "barely any of them are listed" on our website as the majority of them are listed on the PRODUCTS section of our website. Of course always subject to change, which is why everyone should always check our website for frequent updates. Thank you."
On Oct 13, 2011, 300_lb_Tomato Fair Lawn, NJ wrote:
Posted on May 29, 2011, updated October 13, 2011
Posted on March 6, 2011, updated May 29, 2011
Posted on February 26, 2011, updated March 6, 2011
Many years ago, I had established up to six berry plants in my parent's tiny (20 ft x 20 ft) urban backyard garden in Union City, NJ. However, 3 years ago, the neighbor built a new five story concrete condo right up to the property line and during construction ripped out all of my berry plants. All those years of work lost.
In the past, for my tiny urban garden, I had purchased berry plants from several different local nurseries (not mail order). Although those plants looked healthy with lots of flowers on purchase, the plants did have canker and witches broom on some stems, and it appeared that some stems had been pruned by the nursery to remove this. Although when planted they had great yields, just about each year one of the six plants would die from these diseases and I would have to replace it with a new plant.
Last year I purchased my first home in suburban Fair Lawn, NJ. with my fiancée. We have a much larger plot of land for growing and recognize that there is no greater waste of space than the ubiquitous lawn. We desire to return the 65 foot by 100 foot property into as much of a small farm as is possible. Our first season (2010), we successfully established 300 strawberry plants and 5 peach trees as well as a large 7 ft by 40 ft vegetable garden.
This year Blueberries!
This time, wanting to get a much larger number of plants and finally disease free, I did much online searching for the perfect source.
I came upon the extensive impressive YouTube videos and DiMeo website. I was so excited to learn that they were in New Jersey and only 110 miles away. 110 miles is just a short hop down the block when you are in quest of the perfect berry plants!
I was impressed by how robust the plants were in the videos and most importantly these plants were being grown by real farmers who had been in business for over one hundred years. And the price of $10 for three year old 3 gallon potted plants dug from the soil of their farm (not grown in a lab) was unheard of. And according to the videos they also sold fully mature 10 year old 6 foot high plants! Ya can't get that from your local nursery.
I immediately sent an e-mail to them and quickly got a response. Because the family has big blueberry growing operations in New Jersey, I was so surprised that they would be willing to sell to a small home gardener like me. I had indicated in my initial e-mail that I was only interested in about 15-20 plants. After several question and prompt answer e-mail exchanges I called them to arrange for pickup.
Last Saturday morning my fiancée and I made the road trip down to the farm. It was a part of New Jersey we had never been to...the heart of blueberry country. We had never seen a real blueberry farm before and although it was February and all the plants were dormant, it was amazing to see berry plants as far as the eye can see. By seeing this farm in person, I learned how big established plants should get, how far apart they are spaced, how the drainage works and how they are irrigated for a commercial farm operation. I will use this as a guide for my home farm operation.
At the entrance to the farm, thousands of three year old plants were potted and ready for sale. The fully mature 10 year old plants were also on display. The grandson, Anthony came out to greet us, and allowed us to pick and choose any of the plants we wanted. Among countless other varieties, they had the varieties Duke (early season) and Elliot (late season). Perfect.
I examined the fully dormant three year old plants. They were large and healthy, with strong wood stem development, with most branches much larger than the thickness of a pencil. Dormant maximum stem heights ranged from 1 1/2 feet to 4 feet high. I looked for any evidence of the much dreaded canker on the branches or fungus or any other evidence of sickly branches that may have been pruned away for concealment. I saw none. In fact not a single plant had any pruning cuts. Each and every branch had a plethora of large healthy buds waiting to burst out of dormancy. These plants were clearly very healthy and healthy throughout their three year growing period from the start. I decided to pick up 26 plants (13 Duke and 13 Elliot).
Anthony (the grandson) was a cordial person readily answering my questions about the best way to orient the rows of plants, how to stagger the varieties in the rows and the soil requirements. He provided us with a flyer and detailed growing instructions. And he helped us load up the truck!
If you live anywhere in the region, I strongly urge you to visit this farm and nursery and see for yourself. The berry plants now await planting on our property. Because of my job work schedule, it may be many weeks before I will be able to get them in the ground. I hope they will not undergo too much shock when I finally do get them in, because by that time, they will certainly no longer be in dormancy. As the season progresses, I will update the progress on this site. If the yields are high and the health continues I will certainly be back to this farm for more berry plants. Next season (2012) perhaps I'll take out those useless ornamental hedges bordering my property with the neighbor and try planting 30 or so of those large healthy beautiful fully mature 6 foot high 10 year old plants from DiMeo.
On March 6th, 2011, 300_lb_Tomato added the following:
Yesterday I began preparing my garden for the new berry plants as per DiMeo's instructions. My soil did need to be amended just a little bit. Luckly, the detailed planting instructions that DiMeo gave me during my plant pick-up at their farm gave me precise easy instructions on how I can quickly amend it to the perfect range preferred by the plants. This was so much easier than I thought it would be. Thanks DBF!
Next is to get the plants in the ground. They are still looking great. We had a couple of days of warm weather here in New Jersey, and the plant buds are getting ready to burst! I look foward to my next visit to DiMeo's as it was indeed a great experience. They are good people.
All my questions have been answered and the farm staff has been very nice and always helpful. I will recommend this family-run farm to anyone who wants some nice berry plants for their backyard. On May 29th, 2011, 300_lb_Tomato added the following:
I finally got my blueberry bushes in the ground today!
Because of my teaching work schedule, I could not do it sooner. Since purchasing the 13 Duke and 13 Elliot bushes in February, the plants have come out of dormancy
and have already grown 1' in the pots! They are completely free of insect pests too.
These plants are clearly healthy, robust, now almost 5' foot plants. They have flowered, beautiful white wedding-bell type flowers and are now loaded full of big berries! When I say BIG BLUEBERRIES, I mean REALLY BIG berries. The plants have suffered absolutely no transplanting shock despite my planting on a hot 85 F sunny day.
I have never seen such healthy plants transplant so well. Okay, Dimeo's, you now have friendly berry production competition coming from Northern New Jersey, and its coming from 300_lb_Tomato!
Always a pleasure doing business with a family business like yours. Know that you are still being highly recommended to my co-workers and friends.
Good luck with this year's 2011 berry season!
On October 13th, 2011, 300_lb_Tomato added the following:
I'm very happy. What a great growing season! What incredible yields! What nice huge berries! ...Fall is upon us, leaves are starting to turn, nights are getting cold, and I am just reminiscing about my first season of growing berries from the plants I bought at this farm.
I know you are supposed to remove berries from plants in your first year of planting, so that the energy of the plant goes into root and plant growth to help the plants become established...
...But I just couldn't.
The plants were so healthy, large and robust when I purchased them, and they transplanted so well, that I made the decision that I just had to have berries my first year! Even though the farmer said it wasn't the best idea.
And yes, I had countless loads of enormous 3/4 inch diameter super sweet berries.
The plants became established so quickly and the growth was unfazed by the large yields. I can't believe the plants could have grown so much in just one season.
The trunk, and yes I use the word "trunk", on each plant had grown to larger than an inch in size at the base.
All plants are robust and upright taller than 5' feet tall, with many new larger-than-pencil-thick wood branches, which next spring are destined to produce a plethora of white flowers.
And that was just the first season. I can't wait till next year.
I definitely am going to make the pilgrimage back to this farm again next spring. They have always been helpful and answered my many questions when I needed them most.
This time going to try out blackberries and maybe some cranberries!
On Oct 13, 2011, Dimeo Blueberry Farms responded with:
Posted on October 15, 2010, updated October 10, 2011
Posted on June 5, 2010, updated October 15, 2010
HE THREATENED TO SUE ME WHEN I SAID I WOULD LEAVE A NEGATIVE COMMENT
In my opinion, this is the worst customer service I have ever experienced. I purchased 14 bushes from him via check (I have canceled check as proof, also proving that I‘m not another blueberry farmer trying to make him look bad like he claims). He does not take credit cards, so unfortunately I had no recourse through the credit card company. He told me in his email that he will send me "the nice ones". When I got them, which is just as described by a couple of reviewer's on Daves Garden, they were severely pruned (I called them blueberry sticks to my friends) and in a tiny dirtless rootball in a plastic bag with a gel like substance. They were all planted within the next day to third day of receiving using the directions accompanying the bushes. Two were for me, the rest were gifts for 6 friends (2 each). When I received them, the bushes were marked either B or D, indicating which variety they were (you need two different varieties for cross pollination). One of the varieties was much punier and unhealthier looking than the other. Of the punier looking variety, 6 of 7 of them have died in the approximate month since I got them. All 7 of the other variety are small but alive. Both varieties were planted near each other in every instance (for cross pollination) and used the same exact dirt mixture and the same planting method (I helped in 5 of them because they were gifts and showed the other two how to do it and they did the same thing). So it wasn’t the planting method, soil, watering, or location that caused them to fail, or the other variety should have died too. The one of the puny variety that did live was the one that was actually planted 3 days later, go figure.
I said I understand that is his policy, but in this case that there was nearly all of 1 variety died, I thought I should call. He reiterated his policy. I said Ok, well I called to give you the opportunity to provide customer service before I post a negative review. He immediately asked for my name and phone number, when I asked why he said it was to look up my file. The he said he was recording the conversation and stated his and my name and date and time of call. Then he said that I “threatened” him and that he would take legal action against me. When I asked what was the threat, he kept talking over me. He never would say what my threat was, but I repeated that my “threat” was to post my negative experience on line. He then threatened to call me every day and to sue me and said he doesn’t care if it costs $3500 and it gets dismissed he will do it. At this point I hadn’t even posted anything, what can he sue me for? He wouldn’t answer that either, but maintained he would and it wasn‘t the last I had heard from him. He said when someone threatens him he takes immediate and aggressive action. I felt like I was being intimidated and coerced to not post my truthful experience by being threatened with the cost and expense of a lawsuit that he didn’t even care if he won. In my opinion, if someone is that ready to record a conversation, states the parties, time, and date beforehand and uses words like that, then this is not the first time he has ever tried this. In fact I googled him and found a LOT of interesting information him and his PR company and reputation in Philadelphia (I recommend you do too if you are considering buying from him). And in his response post on daves garden, he also mentions legal action against those customers’ complaints. I’ve never been threatened with a lawsuit for just SAYING I was going to leave a negative post. I noticed another reviewer on google said he threatened to sue him too. BTW, if you are another customer and he is suing you, please contact me and I will be happy to give a depo.
But since I have proof of the dead bushes (photos and the bushes themselves), his website, his paperwork that came with the bushes, canceled check, and 6 witnesses (the others who received the bushes) and I know that truth is an absolute defense against libel, I am comfortable posting.
On October 15th, 2010, amymsoh added the following:
Two more of the plants have died, so out of the 14 I bought, only 4 survived. One of those still alive is one I kept (12 of them were gifts) and is barely any larger than when I got it, about 14" in height now and it was about 12" when I got it. I can share photos with anybody that wants them to prove they had never been decent sized in the first place. I ended up buying bushes from Lowe's to replace the ones that died for those who I had gotten them for gifts, and those are all doing much better than the Dimeo farms. I also can tell you that the Garden Watchdog people have told me that the owner has been caught posting fake positive reviews in the past, which were neutralized. They catch them by looking at the IP addresses, so he has clearly caught on to this and posted them from other addresses. If you want to do someone that posts their own fake reviews, sends poor product, does not accept accountability, and then threatens to sue you if you complain, then this is your guy. On October 10th, 2011, amymsoh added the following:
Still can't believe anybody buys from this guy. I am guessing it was because they couldn't find the reviews before they bought. With other vendors with good reviews, I don't see why anyone would bother. You might be one of the lucky ones to have an okay experience, but why gamble? I have tried numerous times to review him on Google Places but he keeps deleting his account and opening another one. The four plants that survived are all still alive, but no flowers or berries this year on any of them. Still very spindly looking compared to the replacement Lowe's bushes which did great. I bought two organic raspberry bushes last November from Backyard Berry in Indiana and what a great experience. The owner was so helpful and the bushes were large and hardy. A much much bigger box for just two of those bushes than the 14 I got from Dimeo. Those have fruited for the last couple months and are delish. I would definitely buy from them again. BTW, his threat that I hadn't heard the last of him and he would sue me was completely empty. I have not heard word one from him in the 18 months since I posted my review.
On Sep 26, 2011, jnmclark WESTTOWN United States wrote:
I live in Westtown, Pa and purchased 20 blueberry plants from Dimeo Blueberry Farm. The plants were healthy and taller than what I have found from local garden centers. I was running late to pick up the blueberry plants and still was accomodated by the farm to pick up late on a Saturday afternoon. Thanks for great plant and I will let you know how they do after next spring.
OUR COMPANY RESPONSE TO ABOVE POSTER: This “valleyfarmer” poster is just another accomplice poster that has been skillfully recruited to publicly support the fake “hater posters” who not only post fabricated horror stories about our farm-nursery, but often go totally off track and maliciously launch personal attacks or other non-related political attacks that have nothing to do with the higher quality of our well-known plants and products. The ONLY FACT in “valleyfarmers” above post is that as of today’s date our company does have an “F” BBB rating. The reason for this is quite simple. We had a “B+” BBB rating until just a about a month ago when a BBB membership rep called us and she stated that basically unless our family owned company paid a $500 fee to BBB and became a “BBB Accredited Member” that they were going to reduce our BBB rating down to a C. Of course, this did not go over well with us and we respectfully advised them to save everyone some time and just immediately give us an “F” rating and to not contact us anymore, because we were NOT going to pay a yearly fee to the BBB just to keep our rating up. Furthermore, we will not have the BBB advising us how to properly run our long-time family business. Nor do we need the BBB in order to be remain successful. In addition they even clarified on our BBB listing that the “business indicated that it will not work with BBB” and thus the current rating. However, for Dave’s Garden posters like “valleyfarmer” to try and maliciously make people think that our current BBB rating is a direct result of only issues with customers, is a total and complete deception and effort to mislead. If any customer has an issue they can deal with us directly in a fair and honest manner. We will always do what’s right and what’s fair and don’t need pay-to-play BBB advising us. Our family owned business does not see the value when it comes to the BBB, as there are so many other productive things a company can do to establish and retain trust with long-time customers. In our opinion, the BBB has outlived their usefulness. Even a top global brand like Google has an “unsatisfactory” rating with the BBB because they won’t pay-to-play and neither will our company.
Lastly, if the Dave’s Garden poster “valleyfarmer” was in fact a real farmer and was actually from “King of Prussia, PA” as his Dave’s Garden profile currently states (where there are no farms by the way – only malls, offices and commercial areas) then he could have VERY EASILY gotten in his car and taken the only 1 hour ride out here to the farm to PERSONALLY TOUR OUR OPERATION to see for himself that our plants are much bigger and higher quality than any others. Once again, these childish personal attacks or malicious hidden agendas of “hater posters” mean nothing…but the higher quality of our plants and products means everything! Come and see the difference for yourself and you will see who is actually telling the truth here on Dave’s Garden.
On Sep 8, 2011, BerryGoodness Stone Harbor, NJ wrote:
I purchased 25 plants from this wonderful family farm about a year ago. They turned out to be a great investment. We planted them along a fence in my backyard. I expected the plants to be only about 2’ feet tall, but when they arrived they were over 4’ feet tall. Several were actually a bit taller than 4’ feet. They were packed very well and arrived in great condition. They grew a whole 18” the first growing season. All 25 are still healthy. I encourage others to purchase plants from this farm. From the moment I contacted them they were nothing but friendly and helpful in every way.
I have a large family and we all love berries. Now we have them in our own backyard. The kids love to watch them grow. From our experience with them I would recommend them since they provide "good old customer service" that is hard to find today and a GREAT VALUE in plants that are not only cheap, but high quality as well. When a company has a great product like this that is at a higher standard than what you normally can find, I think we should write and let others know about it.
I'm writing to let others know that I'm impressed with not only these plants and the "good old customer service" but the result of the 25 plant investment we made. When dealing with this farm, I would be confident that you made the right choice. I know we did.
Anthony was rude everytime I talked to him. I ordered 8 plants in mid-May and was told they'd ship when my check was received. They cashed my check on May 15th, and as of September 6th I still have not received the plants. I was told they would produce fruit for me this year. I left 4 messages requesting the status of my order. I was told in August that they only ship in the fall. That is basic information I should have been told when I placed the order. I would have found an alternative locally. I DO NOT recommend doing business with them. They don't care about their customers. They hide behind a 'company policy' of all sales are final. Since when do customers have no rights? Dimeo Farms is a disgrace.
On Sep 6, 2011, Dimeo Blueberry Farms responded with:
We kindly advised you of the status of your order, but instead you continued to call 4 times to have us repeat ourselves again and again which was not necessary. We do care about our customers, and we don't hide behind a company policy, but yes our sales are final and that's a public fact. Common sense should also tell you that we did not ship the plants once the weather got hot because the plants would not ship well or transplant well, thus we held the order for a suitable shipping time; in the best interest of the customer as well as the plants. Thank you."
MY EXPERIENCE WITH THIS COMPANY WAS EXCELLENT. THANK YOU.
I was looking for berry plants and mentioned it to a friend who in turn recommened that I check out this family farm in South Jersey. So I came online and took at look at the website... loved it. Then looked up the farm and came here to this website. After reading many of the positve experiences, I decided to take a ride down yesterday to pick up the plants. It was almost a 3 hour drive with traffic, but turned out to be well worth the drive down.
It was my first first time buying berry plants for my yard so I wanted some advice. When I arrived, I was greeted by a young lady who's name was Amber. She was very presonable and knowledgeable. She showed us their selection of unique berry plants, which was impressive and exquisite to say the least.
We ended up getting 10 blueberry plants, 2 raspberry plants and a new berry plant called Aronia that is super high in antioxidants. All of the plants were in big 3 gallon pots, multi-branched with dark green nice leaves, and I would say they were at least 4' tall. For $10 bucks each.. I think that's a hell of a great deal. The plants are healthy and strong enough to be planted in the ground this fall.
After being there myself yesterday, I can honestly say ... do not hesitate to buy from this nursery. Yes, I was impressed and it was well worth the drive down. I will now HIGHLY RECOMMEND them to anyone who is wanting beautiful berry plants at a fair price.
Posted on March 15, 2011, updated August 13, 2011
Posted on March 15, 2011, updated March 15, 2011
I read this forum each day and find it quite amusing and a wealth of knowledge. As a moderator on another complaints and review board unrelated to gardening, I know shills when I see them, I know an owner that will go to any lengths (even if shady) to justify their actions and pump up their ratings. Mr. Dimeo has done just that but what he fails to realize is that each time he responds or has one of his shills do so, it just places him at the top of the search engines and brings this particular forum to light.
With most companies that have a less than stellar reputation, the owner has made many accusations that he's unable to prove, he's recruited numerous posters to falsely post, and has done so himself and been caught. This is quite the common ploy of these types of businesses that feel the need to boost their ratings because they have to. It doesn't work though and the average person can spot a desperate person a mile away. Making threats against the posters with legal action is one ploy, another is stating he has their IPs. That's impossible to obtain from a site such as this. This particular business seems to be going in the direction of Growquest in the way the owner responds and threatens. If you follow the forum, you'll soon realize what has happened to Growquest and it's many other names. It's failed.
To any of the posters that have and continually post a follow-up immediately after a negative is posted, it doesn't boost the rating. It simply makes it more obvious that the poster is an accomplice. My advice is that the buyer beware, play close attention to the demeanor of the owner's posts, and the overall reviews. You'll have your answer contained within all reasonable doubt.
On March 15th, 2011, chunx added the following:
Thank you, Mr. Dimeo for just proving my point and verifying everything I stated. I couldn't have personally handed you a shovel to bury yourself any deeper. On August 13th, 2011, chunx added the following:
Well Mr. Dimeo, I see you're still quite busy planting shills to boost your ratings and some of them got caught again. I also challenge you to hold me accountable for anything I've posted and sue me. Possibly it will turn out like your other well publicized lawsuit which you lost. It's really not wise to threaten people especially when it can be proven that your positive ratings are mostly false.
Care to take this person on (me) whom is not afraid of you and would be able to expose you for the fraud which you are? I'll be waiting but I won't be holding my breath. On Aug 13, 2011, Dimeo Blueberry Farms responded with:
OUR FARM RESPONSE TO ABOVE POSTER: We do in fact already have a stellar reputation proven by the many years of repeat business, almost constant referrals and countless satisfied customers (list available upon request). This poster “chunx” has made TOTALLY FALSE accusations that he is unable to prove. BOTTOM LINE: Our DG haters can’t stand when our REAL customers give us any kind of praise. It really “strikes a nerve” with them for some strange reason - just as it did with poster “chunx.” We don’t have to “pump up or boost our ratings” on Dave’s Garden, of all places. Our REAL customers know the quality of our plants. OUR ADVICE: If anyone doubts, then just make an appointment now and physically come to visit our farm-nursery to see for yourself. As many will tell you “Don’t believe the “childish haters” and “DBF competitors in disguise” here on Dave’s Garden.” What they fail to realize is that everyone can see how hard they try to constantly trash us here on DG. The truth always comes to light and we shall uncover (of course not all) but many of you and hold you fully accountable for all this libel you are posting."