On Mar 29, 2013, Flowergirl61 Asbury Park, NJ wrote:
My friend and I had driven over an hour and a half to get to the DiMeo Farms to pick up our blueberry plants. We arrived at our appt. time and waited about 10 minutes before we were helped. Two workers came out to help us. They were very nice and told us about another blueberry plant we were interested in. We were about 3/4 done with the deal when the owner came very abruptly over to us and insisted we hurry up. He went on to explain that he has a meeting soon with a wholesaler and that he makes a lot of money doing a wholesale business. Also that he doesn't make much from selling individually. This made for a very uncomfortable situation and prolonged the interaction as my friend and I called him on his rudeness and lack of patience. We were fine dealing with the two workers until he came over and hurried us along rudely. At one point he got so inpatient that he told the workers to remove the plants that they had placed on the truck. We insisted that since we had driven all this way that we were not going to leave empty handed. No customer should ever have to put up with that kind of treatment... I found the owner to be insolent, rude, disrespectful and extremely inpatient. This made for a very negative and stressful experience. I will never buy nor recommend that anyone buy from DiMeo's!!!
Dodged a bullet. Didn't know about Dave's Watchdog or these other negative comments. Found DiMeo's website and left a message that I was a home gardner looking for two blueberry bushes. Person calling back introduced himself as Mr. DiMeo. Told me he wanted to take big orders. Didn't like small orders. Tried to talk me into 10. Finally said he would sell me 5. Said he thought he'd stop selling retail because he didn't like being on the phone with people like me who had only small orders. He said he wanted to deal only with big orders then he transferred me to Jennifer to take my order. Lucky for me they don't take credit cards or I might have sealed the deal. (Jennifer was polite, but Mr. DiMeo-or the person claiming to be him- was...well, there is no way I could recommend doing business with him, especially since his website says he wants customers like me. Awful.)
Don't believe Dimeo BS Farms, their front page says 4' plants and they send you much less.......... . Don't just call them like they want you to on their website, they use that tactic to get you to purchase without telling you on the phone that the plants will not be 4'. I tried to contact them by email giving them the chance to make the order right. I thought that maybe it was a new employee had packed the order and did not know what they were doing. No returned email, 1 week and a few days later I called Mr. Dimeo himself. He made up excuse and excuses. He thought it was good business to send inferior plants. There was one that was almost the 4' but was still short by 8". The rest were 24-28"!! no where near the 48" on the website. In 40 years in the nursery trade and dealing with hundreds of nurseries I have never been ripped off, but Mr.Dimeo has set the industry back. I would suggest that you find your plants else where. Most nurseries out there will send you what the say they will, just don't believe Mr. Dimeo. Most nurseries out there are good honest businesses. Buy from them. HE (Mr. Dimeo) said that he had my address and that I should not make a complaint. ?
JANUARY 27 2013 I ordered the 3 year old 4 foot blueberry plants the plants I ordered the 3 year old 4foot NOT 2 FOOT MAX I ordered 6 plants at $10.00 each with shipping of $37.12 total cost $97.12 TOTAL COST OF SHIPPING $14.00 OVER CHARGE $23.12 SHIPPING BOTIOME LINE IS DO NOT BUY FROM DIMEO`S FARMS YOU WILL BE RIPPED OFF
After reading all the comments on Dimeo farms all the negatives seem to mirror my experience and the positives seem to be the opinion of Mr. Dimeo himself that don't represent any of the ways he treats his customers. I ordered plants in October and never hear from them until January when they called out of the blue on my cell phone and I happened to be in a bad location to take the call. I tried to tell him I would call him back on a land line in 2 minutes but instead of understanding, I was told that I should not be buying blueberry bushes that I needed to get a better cell phone company. I was told my plants would take 7 to 10 days and to make sure the post office didn't kill them, obviously they have this problem a lot and blame it on the postal service, and that was my shipping decision of 7 to 10 days. There was no offer of next day shipping nor a upgrade in shipping, only sarcastic comments about phone service and insults about being southern whenever possible.
My plants are nowhere to be seen and dealing with this particular individual, not the nice girl that took my order, is impossible because someone dumped a septic tank in his mouth and I has leaked throughout his head. Ignore all positive comments because i am sure they are coming from Mr. Dimeo himself not true customers.
As far as ordering from this company, just to let you know they have no refund policy, no guarantee on shipping, and they offer not even a speck of customer service. They announce everywhere they can online, except their web site, that they do not response to BBB complaints. If you buy from them you have been warned.
My blog with the details of this experience is here: secretgardenblessings.wordpress.com
I spent $1700 on 100 blueberry and 100 blackchoke berry bushes. Any basic questions I asked Dimeo about the plants, I was told by the rude guy on the phone who'd been doing the job for 27 years that "get your check in the mail or the prices are going up" or "oh, let me guess this is New Mexico". I was taken aback by the attitude of the guy who was answering the telephone. I held off on sending any money. I called back a month later and spoke to Shannon who was not as rude at first or at least NOTuntil I sent the check and it cleared, that Shannon became as rude if not ruder that the guy. Having to piece bits and pieces of information together of what either of them had told me as I never got a straight answer ever from any of them, I received a 12 inch box on my doorstep when I expected a box the size of a refrigerator with no phone call stating the plants were on their way. I was expecting the 3 yr old blackchoke berry bushes not the 1 /1/2 yr old blueberry bushes which were suppose to arrive in Mar 2013 which were 4 nches tall. When I called to figure out what was going on, the only answer I got from Shannon was "you recieved what you ordered" and when I asked why I hadn"t recieved a courtesy call saying the plants were on the way she rudely states "well I'm telling you now they were sent". I told Shannon I was not happy with them because they were suppose to call and didn't. I thought geez, I spend $10 a bush for twigs, not to mention the laughter and harrassment I got from my own family members and friends. I planted them but don't know if they'll survive. One week later I get a notice from the post office that I had 3 leaky perishable boxes ready for pick up. I had no idea what they were. I didn't even bother to ask what they were they were from Dimeo, I just planted them, I was sick of not getting any answer to any of my questions. I was given absolutely no telephone calls like I was told and was expecting. Futhermore both sets of plant shipments contained only 99 plants each. I was jipped 1 plant each time. One evening I called Dimeo and left a message that I'd been jipped 1 plant. Shannon returns my call the next day to confirm the address of where to ship the 1 plant. When I inquired about both shipments, she denied that Dimeo ever sent me any blueberry plants, only the Blackchole berry bushes I ordered and that the blueberry bushes I ordered would still be coming in the mail in March 2013, like I ordered. Sure!! We can only hope.
I contacted a lawyer here in New Mexico and he states that "there is not law against rude customer service but if Dimeo does not send me the blueberry bushes in March 2013 per our written contract, then they are in breach of contract" and I could take them to court in New Jersey.
Otherwise, I can file a complaint with the BBB or attorney general of the state.
Which I hope is what everyone is doing already.
i only wish i had read these before placing my order with dimeo. same complaints as above. Charged $93 for shipping. Actual shipping cost $11.89. 3 y/o Plants NOT 4' tall - 1.5' - 2' max. 20% Dead on arrival. No markings of which are early, late blooming. A total Waste of $$.
I'm broken-hearted over the loss of my future Blueberry Farm. Anthony Dimeo is a professional salesman. He'll tell you everything you want to hear, take your money and under-deliver. In March I ordered 1800 plants in the 18 month old category to the tune of $5200. I was told my plants would be 12-18 inches tall and would grow so fast that I'd be in business the following year! My shipping costs were $1600 and he told me my plants would be dug and put on a plane same day to be overnighted to me in Walla Walla , WA. Dimeo accepted both my checks before shipping 3 weeks later. I received no RECEIPT or invoice of any kind! My plants arrived labeled in 3 separate boxes by USPS and the actual shipping came to $85.00. And I had to physically go pick them up at my post office! For $1600.00, what a scam. My plants were bare root with minimal gel in a plastic baggy. The size of plants were mostly 4-6inches, a few in the 8-12inch category. Nothing was 18". My plants were cuttings taken in the fall, dipped in rooting hormone, placed in sand, and then sold to me in March. The roots were the size of my thumbnail. Tell me, who operates a U-Pick farm on 12 inch plants in one year? I called to ask questions and a sweet calm girl answered with " I have no idea what Anthony promised you". She stated the shipping cost had more to do with the wage for the guys digging and packing the product. What happened to overnite air? 5 months later I estimate about 25% of my plants still alive. With $10,000. invested into a new farm- plants, irrigation, deer fence, 90 bales of peat moss, soil acidifier, fertilizer, and tools- it's the largest retail purchase ever with absolutely no recourse. I wish someone in the state of NJ would put a stop to this scam! No one should ever buy mail order from Dimeo Farms!
I ordered the 3 year old '4 foot' blueberry plants for home delivery. I ordered 5 plants at $10 each with shipping of $28.56 - total of $78.56. I live in NJ but this is down in South Jersey, so the cost of gas would be more than the shipping charge.
The plant was shipped out on 9/21 and arrived at my house on 9/24. My wife called me on the phone to say i had a 24 inch box delivered by regular mail. Remember, these were supposed to be 4 foot plants....
When I got home from work I opened the box to find 5 dried, brown, shriveled up plants with about 2 inches of root in a little baggy with some gel around them.
I soaked the roots in water for 1 hour and planted them promptly based on the instructions per the website, knowing full well that I had minimal chance of these things living. I watered them regularly to keep the roots moist and waited. Within 3 days it was quite obvious these plants were not surviving.
Here's the scoop: I paid $78.56 for 5 dead plants. They do not take credit card - only check - so there is no recourse with the credit card company. They cash the check first before shipping so you can't put a stop on the check.
I called their company and spoke with a young woman there who was actually very polite. Everything I brought up, from the misleading of the plant size to the plants being dead when I arrived, was met with "our policy is stated on the website".
Bottome line is DO NOT BUY FROM DiMEO's. You will be ripped off and there is no recourse other than to spread the word.
On Oct 1, 2012, RecruiterHR Kingston Springs, TN wrote:
Posted on August 25, 2012, updated October 1, 2012
I ordered 5 Black Raspberries from Dimeo Farms.
It was over 100 degree in my area at that time.
A Rep from Dimeo called every week to let me know it was too hot to remove plants and ship.
The heat wave finally broke and the Dimeo Rep was on the phone to let me know the plants are coming.
The plants were beautiful and healthy.
We had a spike in the heat again and as expected I am having some transplant shock. I e-mailed Dimeo a video of the plants status and got immeditae support with helpful directions.
It is good to work with people who care and are helpful.
Black Raspberries are not easy to get started as I have tried several times via seed catalogs with no success.
I have a healthy crop of many other types of berries including Chinese Gogi Berries.
Thanks again to the kind people at Dimeo Farms!
On October 1st, 2012, RecruiterHR added the following:
Recently re-ordered more plants from Dimeo Farms.
My order was a gift for my Father In-Law
Dimeo folks let me know they were behind but would stay on top of my order.
True to their word my Father In-Law received his berry plants and he got the call telling him the plants are on their way.
The plants were very healthy and beautiful.
The Dimeo folks made the job of making my Father In-Law happy a good experience.
Two thumbs up Dimeo Farms!
Posted on July 28, 2011, updated September 28, 2012
Posted on July 28, 2011, updated July 28, 2011
Posted on June 10, 2011, updated July 28, 2011
I never thought I would write a negative review about a 'family' farm since I work in my family's business, but someone has to say something about the service at Dimeo Fruit Farms.
I ordered 100 blueberry plants and they arrived as scheduled but unmarked ( I ordered 2 different varieties ) and I was way overcharged for shipping. The actual shipping charges were $7.00 and I was charged $30.00.
I tried several times to contact them via email & their web site with no response.
From my experience with them I would recommend avoiding them
since they provide no customer service, yes they sell plants cheap, but you may never know what you have planted.
On July 28th, 2011, chester215 added the following:
Just an update on the condition of the plants after a few months.
About 1/2 of them have died because they had no root system to begin with.
Some have have new leaves but a majority of the remaining ones do not. They are in perfect soil for blueberries and are watered by a drip irrigation system.
Please don't say I am an inexperienced person when it comes to plants either, Ii have a degree from an agricultural college In New England and enjoy growing many types of plants. I am also growing blueberry plants from other vendors and not a single plant from then has died.
I am not a competitor, or someone that takes lightly leaving negative feedback for anyone. But when a company's product is substandard, weather it is blueberry plants or a computer I think we should write reviews that negative ( or positive ) for those that are considering purchasing the same product.On July 28th, 2011, chester215 added the following:
I also wrote a negative review on merchantcircle.com which disappeared within 24 hours of it being posted. Someone must have the ability to remove the negative ratings on that website and others which is the only reason I can think of that they may be highly rated on other web sites.On September 28th, 2012, chester215 added the following:
I just received an order from Hartmann's Plant Company to replace all of the ones that have died over the past 2 years and seeing the difference in the plants for almost the same price I highly recommend Hartmann's Plant Company, check them out.
It appears to me that with Dimeo Farms, most mail-order customers are generally not happy, but most of the walk-up customers are. I think that these videos below will make it evident why most of the mail-order customers are not satisfied with their order. Make sure to watch the second video as a comparison to the first.
Here is a link to a video of the un-boxing of 16 plants from Dimeo Farms. These are what they advertise as their 3 year old plants. These plants came in 1 small box. http://youtu.be/sXKQVkLjxwQ
Now, in contrast to that, here is a video of the un-boxing of 12 plants from True Vine Ranch (http://www.TrueVineRanch.com). These are what they advertise as their 3 year old, 3-4 foot plants. These plants came in 2 separate boxes that weighed 44 pounds. http://youtu.be/Z9Ba9DHhhU8
On Sep 19, 2012, lmdunlap407 West Grove, PA wrote:
This is a Jekyll and Hyde experience! There is a sweet, nice person that takes your phone orders and is very helpful. HOWEVER, the owner is a NUTCASE. He spent 3 minutes yelling at me about how he wouldn't pay credit card fees and how he was a millionaire running a multi-million dollar business and that I was wasting his time. I had the nerve to want to use a debit card to get the order moving... and boy I got told off!
THEN - the sweet girl calls you back over and over again to see if you still want their plants (still calling).
Read the other comments here - it's pretty crazy. I ended up going to True Vine Ranch and got 3' blueberries that are actually 3' tall! Great experience with them.
On Aug 29, 2012, joetheveteran Butler, PA USA Minor Outlying Islands wrote:
Picked up 10 blueberry plants to add to our patch Monday morning. We called a week ahead to schedule our pickup for 10am that day. We arrived a few minutes early. I called the main number and they sent a crew leader right out to open up the gate. I was very impressed with the selection and how healthy the plants were. The crew leader was awesome at helping us pick out 10 plants splitting them between mid and early season harvest. We were in and out in less then 20 minutes. When I got home I planted the 10 next to some plants I bought from an local nursery earlier this summer. There is no comparison, Dimeo's plants were much more healthy. I noticed a lot of negative comments on this blog as well as a bad rating with the BBB. I think Dimeo goes above and beyond to educate buyers through their website videos. They sell quality plants at a substantial discount to experienced growers. They don't pretend to be your "local" nursery that will spend 2 hours talking about what you need to do to plant your Blueberry Plants, and I think their videos clearly outline that fact. I think their "Jersey" matter of fact cut to the chase demeanor can be perceived as unfriendly. However, they are a business. Not your local gardening club. They are not looking to be your new best friend or gardening buddy. No matter where you buy your plants, transportation, handling, planting, location and soil conditions will determine your success. I walked the grounds for a few minutes after we loaded our plants and saw nothing but 100's of healthy plants. I cannot speak about how the plants are that they ship, but if you go the the Farm, pick out your plants, follow the correct planting advise, have good soil, a good location and keep them watered, I don't know how you can go wrong with the Dimeo plants? I plan on stopping by every August on our way back from our summer vacation in Avalon, NJ to pick up some Blueberry Plants from Dimeo and grow out Blueberry Patch.
On Aug 20, 2012, SassyShoreGirl Beach Haven West, NJ wrote:
I recently purchased 5 Blueberry Plants -- Bluecrop & Duke and had a great customer experience. I placed my order on the phone, they told me to come at a certain time and they met me at the gate at the scheduled time. They helped me load my car. The farm is pretty and its a real nice, relaxing ride there. The website for this company is helpful as well --there are videos posted about planting and care of blueberry plants.
Posted on October 5, 2010, updated August 11, 2012
Posted on July 12, 2010, updated October 5, 2010
At the end of May, 2010 I sent my check to DiMeo Farms for 42 "PREMIUM" "SUPER HARDY" (their terms not mine) plants and was quoted a price of $10.00 per plant and $158.57 for shipping. Their web site shows a photo of plants that appear to be about 3' tall with main stems about 1/2" thick with the caption: "3 year old premium Blueberry plants for sale". I asked for the name of the freight carrier and the pro # as I assumed these 3' tall plants would be potted and shipped on a pallet. What I received about 2 weeks later was a box 2' x 2' x 1' containing 42 twigs with maybe 1/8" diameter main stems, which were 8"-10" tall with minimal bare roots wrapped in a plastic bag and rubber band.
I was shocked at how small they were compared with the web site photo and the advertising proclaiming "3 year old plants", "Super hardy", "Premium" etc. I immediately soaked them in water and planted them per the instructions the same day.
I noticed the postage on the box was $21.40 and contacted DiMeo questioning why I had been charged $158.00 for shipping when the actual postage was only $21.40. The response was that the extra $137.17 was for "packing, boxing, boxes, materials". This is the most absurd answer I have ever heard as the box itself is about $1.79 (source Uline), plastic bags are about $.80 (source Uline) and the rubber bands are about $.25 (source Staples), so for $3.00 in "materials" I was charged $137.17 AND received really crummy plants with 19 of the 42 plants dead after one month in the ground.
Believe me, I am not a competitor, but an average home owner in Latham, NY who was hoping to have a nice 3' high blueberry hedge on one side of my yard and what I got was a total rip off as far as plants and a major over charge which the owner refuses to make right. Should anyone doubt my facts I will gladly provide photos. I would stay away from this supplier and warn others of these problems
On October 5th, 2010, wedigindirt added the following:
Update 10-5-10. I read with skepticism comments by others about receiving wonderful lush 3' high plants, etc. The 42 plants that I spent nearly $600.00 on arrived as tiny twigs with very minimal roots. So the owner either ripped me off by sending me his worst plants or other "supposed' customers are telling unreal stories. After 4 months I have only 9 of the original 42 plants still alive and the living plants are still only about 12" tall. The plants are well cared for and planted with lots of peat moss. I would urge real customers to avoid this grower.On August 11th, 2012, wedigindirt added the following:
Allow me to update and repeat what a bad experience this was. Of the 42 "twigs" I received from DiMeo 2 years ago only two are still alive and are still very small with no fruit. Planted in the same location are plants from a different grower, Waters Blueberry Farm, which have done very well and produced nice fruit this year. Don't be another person ripped off by DiMeo.
I have received my plants in more than two weeks after my check was CASHED.
After awaiting of about 10 days I tried to call farm and to find out when exactly my order was shipped just to know when to expect it.
They could not say, but a man I was talking to acted like he was either crazy or under influence.....He started raising his voice from start.
At least they marked where was a BUNCH of blueberries and where a BUNCH of blackberries and raspberries. This was a first time for me, so I would not know. I still do not know which one is what, since I've ordered different names of each berry. If, for instance, one is better than the other, I will not know which one to order again (if ever).
Those plants which had leaves, most of leaves were dry. And plants are tiny for a 3 y.o.
Maybe it is normal, but will see after I plant them.
I am also not sure if it is normal that roots came bare, with no soil on them. Just a plastic bag.
They send using the cheapest way Parcel Post, and do not even provide a tracking number that customer could monitor plants arrival and make plans for planting in advance.
I have ordered some other plants from different farm in California. Their shipping was less, even though they sent plants in sealed pots with soil, used UPS and accepted credit cards.
DON'T BY FROM DIMEO UNLESS YOU WANT LOTS OF AGGRAVATION - bought 15 Blueberry Plant... 5 each of 3 different kinds. 8 for my farm and 6 for a friend of mine. When I receive them they are unlabeled. I called DiMeo (very hard to get a hold of) and asked how do I tell which plants are which. They told me if I did not ask for labels then they do not label. Who would think you have to ask for the products you purchased to be identifiable. I do not even know if I received the correct plants. All the woman on the phone would say is let me read you the policy. I don't want to hear the policy...I just want to know if what I bought is what was shipped. There are many Blueberry Farms out there. I recommend Nourse Berry Farm - http://www.noursefarms.com They ship in a timely manner and label their products... They also answer their phone.
recently purchased 100 potted blueberry bushes of mixed varieties and 20 aronia. traveled from upstate new york to pick them up. upon planting found each to have a well developed root system and healty foliage and fruit. looking forward to purchasing additional plants from dimeo farms
But NOT to buy plants. Go for the show. You will be hard pressed to find this kind of crazy outside of a New York City subway. The owner (or at least frontman) is clearly insane.
The shifty eyes, limp handshake, rote irrelevant speeches. Whoa. Just whoa. If you're lucky he might even chase you to your car, "video tape" you and snap a picture of your license plate, threatening, "I have your address, now!"
He's bonkers. In fact, it seemed pretty clear that he was high on cocaine, as well.
Our friendly visit to the farm nearly escalated to a physical confrontation because this man was dangerously threatening and waaaay in my space. My husband and I were STUNNED with how out of touch with reality this guy was.
Like I said...whoa.
He is well known with other growers in the area who get all the business he chases away, because, after all...
HE'S A MULTI-MILLIONAIRE? FOUR GENERATIONS OF SUCCESS! HE DOESN'T NEED YOUR BUSINESS!
We went to the farm with the intent of purchasing and gaining alot of knowledge about growing blueberries. We were greeted and openly recieved. Very impressed with the time spent and quality of the plants. Also very excited to venture into growing our "own" blueberries. The staff was extremely knowledgeable and eager to help. We did purchase 7 large plants and were given detailed instructions on the care. Very pleased with our experience and will return again for future purchases !
New here and rather new to blueberries with only 4 puny plants from a couple years ago. Found this site while searching for Dimeo Farms after sending them a check. Had a funny feeling and couldn't figure out why.
We ordered ten plants from them and sent a check as requested. A week went by and we're only two days away by mail. Guess that's when I found this review site. Started to get a sinking feeling in my stomach the more I read about folks trials with the Dimeo family. Would I be out my $146.00?
The following Tuesday I think after the check cleared the bank I was pleasantly surprised to come home to a box from Dimeos. In it were ten plants as promised. Not quite sure how they can be sans leaves when I'm more North and ours had already flowered but they were. Cold storage maybe?
I had thrown 5 bails of peat on the sandy bottom of what used to be a pool and tilled it into two rows. Planted the bushes, watered, and waited. It's been two weeks now and not only do every one of them have leaves and look promising, many had flowers before the leaves popped out. Odd but at least I'm very hopeful as to their making it.
I agree that it would have been cool to know exactly which plants I was sent but so long as my wife has blueberries all is well.
Consider me a happy camper and we'll probably order more next year. Sure hope the rest of you have much luck as we did.
Posted on May 26, 2012, updated May 26, 2012
DO NOT SEND THIS GUY A CHECK.he does not take credit cards so there is no recourse for the consumer.He stole 78.00 from me. we never got any product at all.He cashed our check and sent us nothing.I made a complaint with the bbb,in which he has an f rating.When i was trying to work it out with the rude owner he ask me what i was out,,after i told him he said ,,,78.00,,i spent that on breakfast....i am done,DO NOT SEND THIS GUY MONEY.
On May 25th, 2012, troynavajo added the following:
VKSYSTACOM...i too will call nj attorney general please stay in touch on this link,,,anyone else with similiar problems please follow suit....
I too have had a very bad experience! Last fall I purchased 10 blueberry plants. I had our soil tested by MSU and did exactly as I was told as far as soil ph goes. I recieved the plants and planted them EXACTLY to directions. They began to wilt within aprox. 10 days. I called the farm and was told to cut them in half immediately...which I did. I was told this past week by a gardener that it was the worst thing I could have done...I don't know if this is true or not. I e-mailed the farm about 2 weeks ago and told them that it appeared that the plants had died and unlike some who have posted I did not recieve a reply. This morning I called the farm and explained to them that all my plants had died and they went on to tell me they weren't responsible. I said "Then I'm out of luck getting my $100 back?" and the reply was "Yes" Geeze Even wal-mart gives a one year guarantee. I would be very carful purchasing anything from this farm. I'd suggest to just go to your local gardening store and get the guarantee.
On May 10, 2012, bmarks2 EGG HARBOR TOWNSHIP, NJ wrote:
Below is the actual email I sent the clowns at Dimeo Farms which describes my experiences with them this spring.... Of course they said they would look into the matter, but havent gotten back to me...How surprising.
Yes, I am an actual customer! There is no fabrication here! Do yourself a favor - stay away from this company!
My email follows:
"This spring I decided to expand my home garden by adding some blueberry and raspberry plants to the mix. I began searching the web for a credible place to purchase the stock when I came upon the DiMeo Farms website. Judging by the long family history, as well as the thorough website I thought this certainly seemed like a caring, and knowledgeable place to make my purchase.
Wow! Can looks be deceiving. As I quickly learned, the experience viewing the website is far more enjoyable then actually showing up at the farm to pick up your plants. On each of my visits I was met (not greeted) by a little guy, I assume the owner of the farm?? This person was not only sarcastic and arrogant, but downright rude. I was rushed to pick out my plants and leave. There was no friendly farmer advice, no planting tips, nothing. Just a weak handshake and an attitude of pay and get out - "I'm busy". On my last (and final) visit he asked me to wait in my car for almost 20 minutes while he paraded around the farm removing surveyor stakes and pausing to water some stock. This after I arrived at the pre-determined time he told me to be there. Horrible, horrible customer service.
In my job, I work with approximately 3000 people. I began asking around and found others that had similarly bad experiences with DiMeo Farms, and all with the same person in question. Folks indicated that they planned on posting to forums and such to warn others of their experiences. Word of mouth about this place is certainly beginning to spread.
In closing, I truly cannot understand how a business owner would put so much time and effort in creating his blueberry farm extravaganza then turn around and treat his customers with such disrespect? Especially after touting that your a fourth generation farmer. I cant imagine the other generations treated their customers that way. Goes to show you - don't believe everything you read on the Internet. If you don't like dealing with people, hire someone to do that for you.
I am sure this email will fall on "deaf ears", but just perhaps it will serve as a reminder that your customers should be valued - regardless if they are purchasing 10 or 1000 plants. "
We had a fantastic experience with DiMeo's. They were very quick to answer both emails and phone calls for me, despite that I only wanted a small amount of plants for a family garden. They were very patient with me while I asked questions both on the phone and in person... before, during and after purchase. They were prompt for my pick-up time & helped me load my plants into my vehicle.
When they ran into to me elsewhere I was recognized and asked how my plants were doing and how my children were enjoying them. They have also given back to the community. Our local school has put in gardens to help the younger children learn about gardening with environmentally friendly practices and healthy eating. DiMeo's, with their organic plants, made a generous donation to this project to help educate our children.
The plants... our plants are doing wonderfully. And you can't beat the price. They are healthy, sturdy plants, nothing like you find at many of the other places that sell such things for home gardeners that look little more than sticks (and charge the same amount if not more!) We have several varieties of the blueberries and the aronia and we will hopefully be going back soon for some blackberries this season as well and continue diversifying our garden with them next season.
Again, we are very happy with the product and the service and encourage other people to find out for themselves.
Here is the classic case of a young kid with a degree in Marketing who has taken over the family business and is "overpromising and underdelivering," bordering on deceptive advertising. His ancestors who worked so hard to establish the company's reputation must be turning over in their graves.
I will NEVER order from them again, and will tell everyone I know (including State Agriculture/Extension office personnel) about his lousy product, service, and company attitude.
All of us who bought over the internet, paid with checks (they don't take credit cards) with good intentions, and received product like this were scammed.
And we're impotent to do anything about it.
On April 27th, 2012, vksystacom added the following:
Today, I sent to the New Jersey Attorney General both a Consumer Complaint form as well as a letter requesting a formal investigation of DiMeo's deceptive business practices. Based on the number and nature of the complaints in this and other forums, I understand that I am not the only customer to have been severely disappointed (to put it mildly) by this company's products and practices. I have requested a full refund of $148.56 for the plants and shipping costs. I will post the results of the investigation ad complaint when they are completed.
I called to ask a few questions and place an order with this company. I spoke with a Man who later identified himself as the multi-million dollar owner. He quickly gave me a quote of 12 plants and shipping. I asked him a few simple questions about his blueberries and he got very impatient and rude. The entire phone call was no more than 10 minutes, eight of which he was telling me how superior his company and blueberries are and how rich and busy he is. I wanted to get a price for raspberries but he kept running his mouth being very rude. He asked me if I was going to place an order or not and I said I wanted to but I still had a question (about the raspberries). He cut me off and assumed it was something else not letting me get another word in. He went on telling me that he has hundreds of phone calls a day and that I should place my order with one of the poor incompetent blueberry farmers who need the business. Then he hung up on me. I was absolutely astonished at his conduct! No doubt all the phone calls he gets everyday are mostly complaints. I found it interesting that before I read all the comments here, DiMeo Farms wrote two paragraphs about the negative comments below stating among other things, that we are "Haters but we really hate ourselves..etc." that these are fabricated horror stories" Blah, Blah, Blah, coming from a man who has to reap the consequences for his bad attitude. They also stated that they try their best to make everyone happy! Hah! I would think that you as a company would spend more time taking care of your customers and making sure that your customer service resolves negative experiences rather than bash people for posting about your horrible personality defect. The man I spoke to was the most arrogant, uncouth, and unhappy person I have ever had the misfortune of having a conversation with. I will never order from them nor will I let anyone I know place an order with them either.
On Apr 23, 2012, kkillmeyer Chesterfield, NH wrote:
DO NOT BUY from this company!! Last April 2011 I purchased 12 blueberry and 5 black chokeberry bushes. I was extremely upset when they arrived as they had practically no roots at all and absolutely no soil around the roots. Instead, they came with a gel substance wrapped around the bottom of the plant. The plant was more what I would call a "stick", had very few leaves on them, and were much smaller than they advertise. Additionally, the blueberry plants were not marked as to what variety so I had no idea which plants were which variety. My husband and I planted them immediately after getting them in the mail and made sure to follow the directions from the Dimeo Farms website. We made sure the plants got plenty of water throughout last summer, but it was obvious they were not going to make it. Unfortunately, the $257 I spent went down the tubes and I sure do wish I had just picked up plants from our local supermarket that looked 90% more healthy and were a third cheaper. What a waste!
I happen to be fortunate enough to live about 30 miles from Dimeo Fruit Farms. I recently made a trip to pick up 12 blueberry plants. I ended up bringing home ten raspberry plants as well. My plants are growing like gang busters. Tremendous quality.
My purchase experience was great. Anthony Dimeo took the time to show me all of the different varieties that they have. His guys loaded my truck with my 20 plants and off I went.
I'll be back next year for more plants. If you live in the area, don't waste your time dealing with anyone else. Believe me, you will not get the quality that these folks have.
I ordered from Dimeo Farms, and it has been a total NIGHTMARE! I sent them a check, it was cashed, and some weeks passed. Their representatives assured me in 4 follow-up conversations over the course of the following month, that the order could be completed in full.
A total of Seven weeks later I recieve a call, angrily demanding the names of only 3 plant varietes (instead of 8), I was refferred to their company policy. It says they can send you whatever plants they choose, all orders are final, and that they could send you an elephant if they wanted... Basically, THEY DO NOT BELIEVE THEY NEED TO SEND YOU WHAT YOU ORDER AND PAY FOR.
The owner Anthony Dimeo is interuptive, and personally insulting.. told me "you are not a man" and will hang up on you before you get a chance to speak. Completely ridiculous conduct on the phone, NO PROFFESIONALISM! He will insult you if your order is too small, or rip you off when your order is enough money that he decides to keep it, concious free of course because he has the almighty "policy" to alleviate the responsibility of honoring typed orders. If they have no intention of honoring it, why do they even ask for an order form in the first place?
DiMeo's "policy" could be circumvented by providing a download-able contract to be sent and signed with the order, but then you have to be an accountable company! This is all a set up, a totally ghetto system so that they can slack off, make their money, and send any old plants they have laying around.
*CHOOSE A DIFFERENT PLANT NURSERY!!!
***Notice: The Owners Frequent Posts, in numerous venues, in an attempt to hide the numerous negative reviews. This is because when you run a business that DOES NOT CARE about it's customers at all, the word gets out, and people get pissed. It is necessary for him (owner) to do this, but he does not realize that he wouldn't have to if he simply treated people with a little decency.
Posted on March 9, 2012, updated April 13, 2012
I'm glad I did some research before placing my order...
After speaking with them a few times via phone and having legitimate questions on different varieties, etc. I was astounded at how utterly rude they were on the phone. I do not know who it was that I spoke to - but it was a man and seemed very very knowledgeable.
In any event - he told me they receive 100 calls a day and they run a multi-million dollar business, blah blah blah
Despite how rude he was - the website seemed that they have some great plants and I was going to order. Then I decided to google search "dimeo farms complaints" and I was amazed how many bad reviews they received. They actually have a grade of "F" with the BBB - don't see that too often...
I would strongly suggest you call and speak with them - they do not accept credit cards, all orders must be mailed with the plants "written on the check." It felt like 1985 -
And I am sure there is no recourse if there is a problem with a shipment, etc. Judging by the reviews of others here - it looks like many have been burned and also experienced the dreary personality of this company.
Buyer beware...I can assure you I am for real and it does amaze me that this company continues to treat their customers (and potential ones) so poorly.
I urge Dimeo to wake up and be more customer friendly - and cease the arrogant and aloof attitude. Kind of sad in this day and age with companies striving for customer satisfaction....this company had to definitely be the worst phone call experience I have ever had. Very rude very insensitive...
On April 13th, 2012, TrueyKoda added the following:
After receiving a half dozen calls over the past few weeks to see "...when I was sending in my check for the order I had placed..." - I had the opportunity to call back yesterday. Since it was a female who had called me - I called and said I was returning a phone call from the girl regarding an order.
The same guy answered the phone as he typically does and I politely explained that I was returning a call.
"Sir, how many plants do you want...sir" was his response. I explained I was calling regarding an order and the girl had called me a few times and I was returning her call.
"Sir, how many plants do you want...sir. Did you send your check...sir?" - like a ROBOT...
I again politely explained and he continued to sound annoyed and rude just as he had when I called a few weeks ago with some questions.
I finally politely said - "...please cancel my order...you are being very rude and I am surprised this is how you treat your customers."
I was blown away when his response was "...you are big baby sir..."
I did a double take and said "...I'm sorry...why are you being so rude?"
He then says "...quit being a big baby sir...you are a big baby."
WOW! Are you kidding me? I was shocked that an apparent grown man would act in such a way...
He then said "...I am a MULTI-MILLIONAIRE...Sir..."
I then said "Goodbye" -
Amazingly I kept my cool - I think since I was so aghast at how this guy behaves.
AVOID THIS PLACE AT ALL COSTS! RUDE! INSENSITIVE! I believe fairly uneducated...as no grown man would talk to another that way.
Please find yourself some other place to purchase your plants...
Dimeo Fruit Farms is an immoral business that gives Italians a bad name. I emailed and called numerous times to get a shipping date and never got an answer even from the owner himself. Finally I got a slip from the Post Office saying they had been shipped. What I found was $80 worth of dead, dry sticks. I called and talked to the owner. His response was so cautiously legal and practiced, I knew he had gone through this before. After several months, they finally offered to replace them for $65. No way would I give them another dime!!
Obviously, I am not the only one to have a bad experience.
Posted on March 27, 2012, updated April 2, 2012
RUDEST PEOPLE IN THE WORLD!!!!!!!!!
If you have no self-esteem, are a masochist, or just like supporting mean people - order from these people. Otherwise, stay away.
I don't even know where to begin: Last week I ordered ten plants. Today I mailed the check to them and then called to ask a question about planting. As soon as I introduced myself and said I had a question, the man began this chant, "Seven to ten days ma'am, seven to ten days ma'am, seven to ten days ma'am, seven to ten days ma'am," with increasing hostility. When I spoke over him to tell him "That's not what I want to know!", he told me that he was being sarcastic because people don't read the website, they all just are too lazy and call all the time.
If you look at the website, it invites phone calls over and over and over and over!
He hung up on me when I tried to point this out.
I called again to tell them I was cancelling the order and stopping payment on the check. He accused me of stealing because I didn't let them know. "That's what I'm calling to tell you!," I said. I tried giving him my name, but he was already rambling on about how he didn't want my business anyway because they are a multi-million dollar company and he was more than happy to cancel the order. Finally, he let me give him my name and he hung up on me again.
I have never been treated so rudely and will make sure none of my friends or students order from this company as they plan their gardens. Do yourself a huge favor and STAY AWAY!!!!!!!
On April 2nd, 2012, redchair2 added the following:
Just ordered some blueberries from some lovely people at Truevineranch.com
On Mar 31, 2012, pinksnpurples North Star, DE wrote:
My husband and I almost gave up dealing with Dimeo after we were verbally bruised in two phone calls by an older-sounding man. But, when you have a kid with medical needs, you sometimes bite the bullet and forge ahead anyway. We did and I'm really relieved that we did. We requested labeling via email and received partial success on that front. We did local pick-up and the gentleman who helped us was exceptionally knowledgeable and forthcoming. The retail arm (sales to home-owners) is only about 2 years old and there is evidence that modifications are being made as buyers make their desires known. So teach them how to make you a happy customer! We ended up buying more than we had ordered and we'd do business again in a heartbeat.
We just bought 5 blueberry plants last week - a great deal at $10 each! The man on the phone was very helpful when I placed my order and my plants were ready when I went to pick them up. They are very nice, big plants and they loaded them up in my truck quickly. I was given planting instructions, and my husband planted them that night. I have known the family since I was a teenager when I worked for their blueberry farm - they are still as friendly as they were over 20 years ago! We're starting small this year with our berry garden, but we plan to go back next year and buy more blueberry plants and maybe even some raspberry and blackberry plants. Thank you so much for a great deal on really nice plants :)
It was a horrible experience. The salesman dropped the blueberry plants on the ground, told me he did not want my money and said he did not want to sell me his plants. They advertised three gallon containers and the plants he attempted to sell me were in containers less then a gallon. If you want to be treated rudely then go there, otherwise deal with people who love plants. I would not recommend this place. In fact the salesman tried to video tape me with he cell phone!!
On Mar 22, 2012, Kubileya Laurel, DE (Zone 7a) wrote:
My dad, sister and drove up to New Jersey last spring to pick up blueberry bushes straight from the farm. We met with one of the owners and he was very knowledgeable and patient with answering my dad's questions. We came home with 60 blueberries and a number of aronias as well. My dad followed the DiMeo's planting instructions to a T, including mixing the planting soil with peat moss and applying sulphur to bring the soil ph down. The results have been fantastic. The bushes are extremely healthy and put on a very good sized crop last year. They all survived the first winter in the ground just fine and are growing by leaps and bounds. I expect this year's crop will be excellent. We were very satisfied with our experience and when my dad is ready to expand his blueberry plot, I expect he will be back for more.