On May 2, 2013, Blueberry_Hell Sharon Hill, PA wrote:
Not the Blueberry Hill of Fat's Domino. You won't find your thrill at Dimeo's - unless you like being abused
Well, it seems we've joined the ranks of blueberry enthusiasts who were drawn in by the Dimeo website and youtube videos, only to be verbally assaulted and driven away, stunned and reeling in a state of utter disbelief over the entire experience of visiting the Dimeo farm.
I don’t even know where to begin in describing the horrible treatment we received. We being: me 70 yrs old, my 72 yr old husband, our 50 year old organic/wholefood nutrition counselor daughter and her 21 yr old daughter, an avid ecologist and agriculturalist, recently graduated from Green Mountain College in Vermont. We were so happy to be taking the 1.5 hour drive to Hammonton, NJ to buy 6 “organic, 4 foot, quarter sized blueberry bushes” and had no idea that we would soon be entering the bizarre world of an aggressive, narcissistic, psycho who scoffed at us when we dared to call him on his scary behavior.
It began as soon as we pulled up and parked. He came out of a garage like building with an angry expression and his hands held up like a traffic cop. My husband, who drove us there, had stepped out of the truck to introduce himself and my daughter was on her way around the truck to do the same. I was about to get out when Dimeo, with the demeanor of a guerrilla commando, ordered us to “Stop! Get back in the truck!” When my husband explained that we had an appointment he said in a mocking tone, “yeah, yeah.” and then said “just follow me. I’m going to walk in front of your truck and you’re going to follow me.” We did what we were told and looked at each other in disbelief as if we were in the twilight zone.
We only drove a short distance when he signaled us to stop. My husband got out. I opened my door in the back seat of the truck and said “This seems more like a military compound than a blueberry farm.” He glared at me. It gave me the creeps. He then started asking us what variety we wanted and rapidly recited a list of varieties. He handed my husband a sheet of paper with a business card attached which my husband placed on the front seat. We told him we wanted 6 of the 4′ quarter-sized plants that would give us fruit all summer – that’s what the website said we would get for $10.00 per bush. You should know that all of this time his expression was one of anger and his attitude extremely condescending and intimidating. He asked us where we wanted them. We laughed. DId he think we were going to drive home holding them in our laps?
I told him that his website said we would be instructed on the best way to plant and care for the bushes. He sneered and said “The time I spent doing that I could be on the phone making $25,000.00.” My daughter said, “So much for customer service.” His face got ugly and with a tone dripping sarcasm he said “Sorry I can’t give you more of myself.” She said, “Oh, that’s okay. I think we’ve had enough of you already.” At that he said “Get of here. And to my husband, “Give me my paper back and get off my property.” My husband reached into the truck, crumpled up the paper and threw it at him. Dimeo pulled out his cell phone and took a picture of our license plate.
As we drove away my granddaughter said “I had less trouble getting through check points in Mexico. Something’s not quite right about this place. There’s a piece missing from this puzzle.”
We were in shock for most of the ride home. Thinking no one would ever believe our story if they hadn’t actually witnessed the experience themselves, as soon as I got home I googled DImeo Blueberry Farm and found this site. We all gathered around the computer and took turns reading the reviews aloud to each other, gasping, eyes wide with amazement to find each negative review almost identical to our own experience.
Something has to be done about this guy. I think there is more to this than meets the eye. But, who can you trust?
On Apr 21, 2013, HersheyFarmer Elizabethtown, PA wrote:
In my 52 years I don’t think I have ever experienced such a horrifying event of customer service. We truly believed what their website expressed and that is why we chose to go to DiMeo farms. Their website says come on over and we will spend time with you and teach you what you need to know about blueberry farming. So we arrived after a 3 hour drive. The young lady we placed the order with greeted us and was very nice. We waited about 10 minutes and the owner who shall remain nameless came over. In a 10 minute period he yelled at the migrant workers for pulling too many plants. Told us he hated doing retail and just wanted to get out of it. He told us they could not identify which varieties our 3 yr. old plants were. We were just expected to take them and be happy. He ranted that his surveyor had left and we were just holding him up to more important things he had to do. We had come with a small notebook with about 10 questions. When I asked him if we could talk with him, he looked at me like I had grown a 3rd head and said I don’t have time for this. Then he went over and picked up their one page ad and said everything you need to know is on here.
I can’t even begin to explain in that short period of time how incredibly rude he was. I think DiMeo’s would be even richer if they hired a front man for that operation. I was in such shock that we just got in our car and left without a receipt. When I came home that night I posted on their facebook page about the beyond bad experience. The next day I decided to call their office for my receipt. Mr Dimeo introduced himself on the phone and proceeded to tell me he was going to sue me for slander and that he had sent my information to his attorney. We had to pay cash for our plants, so you have to wonder about that. After this we researched reviews on this place and WOW , what we found was not at all good. Just the same day we were there we found an identical experience from another man. My heart goes out to you Pioneer Farming. DO NOT BUY FROM THESE PEOPLE IF YOU EXPECT TO BE TREATED WITH COMMON DECENCY.
PS they delete anything from FaceBook they don't like so don't look there for reviews
On Apr 18, 2013, PioneerFarming Flemington, NJ wrote:
The nastiest and most obnoxious commercial interaction I have ever had was at DiMeo Farms in Hammonton, NJ. DO NOT SUPPORT THIS MERCHANT.
I drove 1.5 hours and was really looking forward to buying local and supporting New Jersey agriculture. As I drove to the farm through the blueberry fields of New Jersey I was really excited to be buying blueberry bushes with true New Jersey provenance for my dream-fulfilling home orchard/garden. However, I found Anthony DiMeo III to be the single most rude, loathsome and noxious merchant I have ever dealt with, and I've lived in New York and New Jersey all my life.
When I arrived at the farm, I opened the car door to look around and soak it all in, and within 5 seconds, literally, he yelled at me to come over to him, demanding I give him my variety choice immediately. I said, "well - I'd like an early variety, a..." he stopped me and barked "I'm a millionaire, and a 4th generation farmer, and I don't need small sales like you ! !" [honestly now - what is the psychological profile of a person who says that at all, much less within 10 seconds of meeting someone...] I said I was considering the following 5 varieties (x.y.z...) and he spit out "you can only have 3 varieties," dripping with venom and condescension. I was speechless. He then ordered me to drive my car over to some location, and I did. I stated my 3 varieties. He WOULD NOT let me choose the individual bushes [so much for the happy-face fantasy portrayed on the farm's website] , directing his worker to choose for me, who chose spindly single or double branched plants. The worker started roughly bending branches and shoving them into my car. I protested, and said I would load them myself: "just let me pay, and I will load them myself". He again repeated, pathologically - "I am a millionaire, a 4th generation farmer, and i don't have time for this ! !" At one point in his psychotic tirade I asked him "have I said or done something to insult you?" I told him that I had just driven 1.5 hours to support local agriculture, because I wanted to put cash into the hands of a New Jersey farmer. I then asked him to point out which of the bushes were which variety (they are unlabeled) , as his worker had just thrown them together into one group. With complete exasperation he said "are you kidding?" and refused to do so.
I've only covered the highlights of the abusive 10 minutes I spent at this place; there's much, much more. Finally, I had enough and told him "I can't believe I just drove so far to do business with such a #$@#$%", and we terminated the transaction mutually. If this guy had bushes that produced 24K berries, I wouldn't buy from him. A rude, arrogant, dismissive, insulting, psych job.
He obviously hates his job and hates his customers. If he really has all the money he claims, he should do one of two things - hire someone to front for him and interact with the customers, or just get the hell out of any business that involves human contact.
If this guy is really the 4th generation on that farm, he should put a tachometer on his ancestor's graves, because they're doing about 5,000 RPM right now, over how he's treating his customers.
I do have to thank him for one thing - he did all of this in front of my 18 year old son, who was completely flabbergasted and appalled by this jerk's behavior. At one point, DiMeo made my son so uncomfortable that he sought refuge in the car. It provided for a teachable discussion on the way home, much like my late junkie cousin did over the years.
Anthony Dimeo is abrasive and unprofessional. He's off colored comments like … just get ‘little Jose” to dig the holes for you, plus others where shocking. and his "I have a college degree" were more some cry for his reason to be an ahole - so when did getting a college degree allow you to be an ahole and treat people like crud - treat people like you want to be treated.
I’m sure their other family members are wishing to get rid of this guy. I would be embarrassed if this guy had my family name. I wouldn’t let this guy wash my car or let alone my dog. Time to remove this guy from the ‘professional’ gene pool he thinks he is in. This guy is single handily taking down a legacy family business that his grandfather built on hard work, integrity, and good people skills. Hey A.D. - You have a public website, you are posting YouTube videos and selling a business opportunity to people/consumers, who do you think are planting “you pick it” farms? – who the heck do you think will be calling? Yank this guy’s college degree and ‘human’ card.
Everyone out there – think about why he doesn’t want to take credit cards? Because he knows that you can reverse the charges. Do not send a check, or money order without a written signed guarantee!
On Mar 29, 2013, Flowergirl61 Asbury Park, NJ wrote:
My friend and I had driven over an hour and a half to get to the DiMeo Farms to pick up our blueberry plants. We arrived at our appt. time and waited about 10 minutes before we were helped. Two workers came out to help us. They were very nice and told us about another blueberry plant we were interested in. We were about 3/4 done with the deal when the owner came very abruptly over to us and insisted we hurry up. He went on to explain that he has a meeting soon with a wholesaler and that he makes a lot of money doing a wholesale business. Also that he doesn't make much from selling individually. This made for a very uncomfortable situation and prolonged the interaction as my friend and I called him on his rudeness and lack of patience. We were fine dealing with the two workers until he came over and hurried us along rudely. At one point he got so inpatient that he told the workers to remove the plants that they had placed on the truck. We insisted that since we had driven all this way that we were not going to leave empty handed. No customer should ever have to put up with that kind of treatment... I found the owner to be insolent, rude, disrespectful and extremely inpatient. This made for a very negative and stressful experience. I will never buy nor recommend that anyone buy from DiMeo's!!!
Dodged a bullet. Didn't know about Dave's Watchdog or these other negative comments. Found DiMeo's website and left a message that I was a home gardner looking for two blueberry bushes. Person calling back introduced himself as Mr. DiMeo. Told me he wanted to take big orders. Didn't like small orders. Tried to talk me into 10. Finally said he would sell me 5. Said he thought he'd stop selling retail because he didn't like being on the phone with people like me who had only small orders. He said he wanted to deal only with big orders then he transferred me to Jennifer to take my order. Lucky for me they don't take credit cards or I might have sealed the deal. (Jennifer was polite, but Mr. DiMeo-or the person claiming to be him- was...well, there is no way I could recommend doing business with him, especially since his website says he wants customers like me. Awful.)
Don't believe Dimeo BS Farms, their front page says 4' plants and they send you much less.......... . Don't just call them like they want you to on their website, they use that tactic to get you to purchase without telling you on the phone that the plants will not be 4'. I tried to contact them by email giving them the chance to make the order right. I thought that maybe it was a new employee had packed the order and did not know what they were doing. No returned email, 1 week and a few days later I called Mr. Dimeo himself. He made up excuse and excuses. He thought it was good business to send inferior plants. There was one that was almost the 4' but was still short by 8". The rest were 24-28"!! no where near the 48" on the website. In 40 years in the nursery trade and dealing with hundreds of nurseries I have never been ripped off, but Mr.Dimeo has set the industry back. I would suggest that you find your plants else where. Most nurseries out there will send you what the say they will, just don't believe Mr. Dimeo. Most nurseries out there are good honest businesses. Buy from them. HE (Mr. Dimeo) said that he had my address and that I should not make a complaint. ?
JANUARY 27 2013 I ordered the 3 year old 4 foot blueberry plants the plants I ordered the 3 year old 4foot NOT 2 FOOT MAX I ordered 6 plants at $10.00 each with shipping of $37.12 total cost $97.12 TOTAL COST OF SHIPPING $14.00 OVER CHARGE $23.12 SHIPPING BOTIOME LINE IS DO NOT BUY FROM DIMEO`S FARMS YOU WILL BE RIPPED OFF
After reading all the comments on Dimeo farms all the negatives seem to mirror my experience and the positives seem to be the opinion of Mr. Dimeo himself that don't represent any of the ways he treats his customers. I ordered plants in October and never hear from them until January when they called out of the blue on my cell phone and I happened to be in a bad location to take the call. I tried to tell him I would call him back on a land line in 2 minutes but instead of understanding, I was told that I should not be buying blueberry bushes that I needed to get a better cell phone company. I was told my plants would take 7 to 10 days and to make sure the post office didn't kill them, obviously they have this problem a lot and blame it on the postal service, and that was my shipping decision of 7 to 10 days. There was no offer of next day shipping nor a upgrade in shipping, only sarcastic comments about phone service and insults about being southern whenever possible.
My plants are nowhere to be seen and dealing with this particular individual, not the nice girl that took my order, is impossible because someone dumped a septic tank in his mouth and I has leaked throughout his head. Ignore all positive comments because i am sure they are coming from Mr. Dimeo himself not true customers.
As far as ordering from this company, just to let you know they have no refund policy, no guarantee on shipping, and they offer not even a speck of customer service. They announce everywhere they can online, except their web site, that they do not response to BBB complaints. If you buy from them you have been warned.
My blog with the details of this experience is here: secretgardenblessings.wordpress.com
I spent $1700 on 100 blueberry and 100 blackchoke berry bushes. Any basic questions I asked Dimeo about the plants, I was told by the rude guy on the phone who'd been doing the job for 27 years that "get your check in the mail or the prices are going up" or "oh, let me guess this is New Mexico". I was taken aback by the attitude of the guy who was answering the telephone. I held off on sending any money. I called back a month later and spoke to Shannon who was not as rude at first or at least NOTuntil I sent the check and it cleared, that Shannon became as rude if not ruder that the guy. Having to piece bits and pieces of information together of what either of them had told me as I never got a straight answer ever from any of them, I received a 12 inch box on my doorstep when I expected a box the size of a refrigerator with no phone call stating the plants were on their way. I was expecting the 3 yr old blackchoke berry bushes not the 1 /1/2 yr old blueberry bushes which were suppose to arrive in Mar 2013 which were 4 nches tall. When I called to figure out what was going on, the only answer I got from Shannon was "you recieved what you ordered" and when I asked why I hadn"t recieved a courtesy call saying the plants were on the way she rudely states "well I'm telling you now they were sent". I told Shannon I was not happy with them because they were suppose to call and didn't. I thought geez, I spend $10 a bush for twigs, not to mention the laughter and harrassment I got from my own family members and friends. I planted them but don't know if they'll survive. One week later I get a notice from the post office that I had 3 leaky perishable boxes ready for pick up. I had no idea what they were. I didn't even bother to ask what they were they were from Dimeo, I just planted them, I was sick of not getting any answer to any of my questions. I was given absolutely no telephone calls like I was told and was expecting. Futhermore both sets of plant shipments contained only 99 plants each. I was jipped 1 plant each time. One evening I called Dimeo and left a message that I'd been jipped 1 plant. Shannon returns my call the next day to confirm the address of where to ship the 1 plant. When I inquired about both shipments, she denied that Dimeo ever sent me any blueberry plants, only the Blackchole berry bushes I ordered and that the blueberry bushes I ordered would still be coming in the mail in March 2013, like I ordered. Sure!! We can only hope.
I contacted a lawyer here in New Mexico and he states that "there is not law against rude customer service but if Dimeo does not send me the blueberry bushes in March 2013 per our written contract, then they are in breach of contract" and I could take them to court in New Jersey.
Otherwise, I can file a complaint with the BBB or attorney general of the state.
Which I hope is what everyone is doing already.
i only wish i had read these before placing my order with dimeo. same complaints as above. Charged $93 for shipping. Actual shipping cost $11.89. 3 y/o Plants NOT 4' tall - 1.5' - 2' max. 20% Dead on arrival. No markings of which are early, late blooming. A total Waste of $$.
I'm broken-hearted over the loss of my future Blueberry Farm. Anthony Dimeo is a professional salesman. He'll tell you everything you want to hear, take your money and under-deliver. In March I ordered 1800 plants in the 18 month old category to the tune of $5200. I was told my plants would be 12-18 inches tall and would grow so fast that I'd be in business the following year! My shipping costs were $1600 and he told me my plants would be dug and put on a plane same day to be overnighted to me in Walla Walla , WA. Dimeo accepted both my checks before shipping 3 weeks later. I received no RECEIPT or invoice of any kind! My plants arrived labeled in 3 separate boxes by USPS and the actual shipping came to $85.00. And I had to physically go pick them up at my post office! For $1600.00, what a scam. My plants were bare root with minimal gel in a plastic baggy. The size of plants were mostly 4-6inches, a few in the 8-12inch category. Nothing was 18". My plants were cuttings taken in the fall, dipped in rooting hormone, placed in sand, and then sold to me in March. The roots were the size of my thumbnail. Tell me, who operates a U-Pick farm on 12 inch plants in one year? I called to ask questions and a sweet calm girl answered with " I have no idea what Anthony promised you". She stated the shipping cost had more to do with the wage for the guys digging and packing the product. What happened to overnite air? 5 months later I estimate about 25% of my plants still alive. With $10,000. invested into a new farm- plants, irrigation, deer fence, 90 bales of peat moss, soil acidifier, fertilizer, and tools- it's the largest retail purchase ever with absolutely no recourse. I wish someone in the state of NJ would put a stop to this scam! No one should ever buy mail order from Dimeo Farms!
I ordered the 3 year old '4 foot' blueberry plants for home delivery. I ordered 5 plants at $10 each with shipping of $28.56 - total of $78.56. I live in NJ but this is down in South Jersey, so the cost of gas would be more than the shipping charge.
The plant was shipped out on 9/21 and arrived at my house on 9/24. My wife called me on the phone to say i had a 24 inch box delivered by regular mail. Remember, these were supposed to be 4 foot plants....
When I got home from work I opened the box to find 5 dried, brown, shriveled up plants with about 2 inches of root in a little baggy with some gel around them.
I soaked the roots in water for 1 hour and planted them promptly based on the instructions per the website, knowing full well that I had minimal chance of these things living. I watered them regularly to keep the roots moist and waited. Within 3 days it was quite obvious these plants were not surviving.
Here's the scoop: I paid $78.56 for 5 dead plants. They do not take credit card - only check - so there is no recourse with the credit card company. They cash the check first before shipping so you can't put a stop on the check.
I called their company and spoke with a young woman there who was actually very polite. Everything I brought up, from the misleading of the plant size to the plants being dead when I arrived, was met with "our policy is stated on the website".
Bottome line is DO NOT BUY FROM DiMEO's. You will be ripped off and there is no recourse other than to spread the word.
Posted on July 28, 2011, updated September 28, 2012
Posted on July 28, 2011, updated July 28, 2011
Posted on June 10, 2011, updated July 28, 2011
I never thought I would write a negative review about a 'family' farm since I work in my family's business, but someone has to say something about the service at Dimeo Fruit Farms.
I ordered 100 blueberry plants and they arrived as scheduled but unmarked ( I ordered 2 different varieties ) and I was way overcharged for shipping. The actual shipping charges were $7.00 and I was charged $30.00.
I tried several times to contact them via email & their web site with no response.
From my experience with them I would recommend avoiding them
since they provide no customer service, yes they sell plants cheap, but you may never know what you have planted.
On July 28th, 2011, chester215 added the following:
Just an update on the condition of the plants after a few months.
About 1/2 of them have died because they had no root system to begin with.
Some have have new leaves but a majority of the remaining ones do not. They are in perfect soil for blueberries and are watered by a drip irrigation system.
Please don't say I am an inexperienced person when it comes to plants either, Ii have a degree from an agricultural college In New England and enjoy growing many types of plants. I am also growing blueberry plants from other vendors and not a single plant from then has died.
I am not a competitor, or someone that takes lightly leaving negative feedback for anyone. But when a company's product is substandard, weather it is blueberry plants or a computer I think we should write reviews that negative ( or positive ) for those that are considering purchasing the same product.On July 28th, 2011, chester215 added the following:
I also wrote a negative review on merchantcircle.com which disappeared within 24 hours of it being posted. Someone must have the ability to remove the negative ratings on that website and others which is the only reason I can think of that they may be highly rated on other web sites.On September 28th, 2012, chester215 added the following:
I just received an order from Hartmann's Plant Company to replace all of the ones that have died over the past 2 years and seeing the difference in the plants for almost the same price I highly recommend Hartmann's Plant Company, check them out.
It appears to me that with Dimeo Farms, most mail-order customers are generally not happy, but most of the walk-up customers are. I think that these videos below will make it evident why most of the mail-order customers are not satisfied with their order. Make sure to watch the second video as a comparison to the first.
Here is a link to a video of the un-boxing of 16 plants from Dimeo Farms. These are what they advertise as their 3 year old plants. These plants came in 1 small box. http://youtu.be/sXKQVkLjxwQ
Now, in contrast to that, here is a video of the un-boxing of 12 plants from True Vine Ranch (http://www.TrueVineRanch.com). These are what they advertise as their 3 year old, 3-4 foot plants. These plants came in 2 separate boxes that weighed 44 pounds. http://youtu.be/Z9Ba9DHhhU8
On Sep 19, 2012, lmdunlap407 West Grove, PA wrote:
This is a Jekyll and Hyde experience! There is a sweet, nice person that takes your phone orders and is very helpful. HOWEVER, the owner is a NUTCASE. He spent 3 minutes yelling at me about how he wouldn't pay credit card fees and how he was a millionaire running a multi-million dollar business and that I was wasting his time. I had the nerve to want to use a debit card to get the order moving... and boy I got told off!
THEN - the sweet girl calls you back over and over again to see if you still want their plants (still calling).
Read the other comments here - it's pretty crazy. I ended up going to True Vine Ranch and got 3' blueberries that are actually 3' tall! Great experience with them.
I have received my plants in more than two weeks after my check was CASHED.
After awaiting of about 10 days I tried to call farm and to find out when exactly my order was shipped just to know when to expect it.
They could not say, but a man I was talking to acted like he was either crazy or under influence.....He started raising his voice from start.
At least they marked where was a BUNCH of blueberries and where a BUNCH of blackberries and raspberries. This was a first time for me, so I would not know. I still do not know which one is what, since I've ordered different names of each berry. If, for instance, one is better than the other, I will not know which one to order again (if ever).
Those plants which had leaves, most of leaves were dry. And plants are tiny for a 3 y.o.
Maybe it is normal, but will see after I plant them.
I am also not sure if it is normal that roots came bare, with no soil on them. Just a plastic bag.
They send using the cheapest way Parcel Post, and do not even provide a tracking number that customer could monitor plants arrival and make plans for planting in advance.
I have ordered some other plants from different farm in California. Their shipping was less, even though they sent plants in sealed pots with soil, used UPS and accepted credit cards.
DON'T BY FROM DIMEO UNLESS YOU WANT LOTS OF AGGRAVATION - bought 15 Blueberry Plant... 5 each of 3 different kinds. 8 for my farm and 6 for a friend of mine. When I receive them they are unlabeled. I called DiMeo (very hard to get a hold of) and asked how do I tell which plants are which. They told me if I did not ask for labels then they do not label. Who would think you have to ask for the products you purchased to be identifiable. I do not even know if I received the correct plants. All the woman on the phone would say is let me read you the policy. I don't want to hear the policy...I just want to know if what I bought is what was shipped. There are many Blueberry Farms out there. I recommend Nourse Berry Farm - http://www.noursefarms.com They ship in a timely manner and label their products... They also answer their phone.
But NOT to buy plants. Go for the show. You will be hard pressed to find this kind of crazy outside of a New York City subway. The owner (or at least frontman) is clearly insane.
The shifty eyes, limp handshake, rote irrelevant speeches. Whoa. Just whoa. If you're lucky he might even chase you to your car, "video tape" you and snap a picture of your license plate, threatening, "I have your address, now!"
He's bonkers. In fact, it seemed pretty clear that he was high on cocaine, as well.
Our friendly visit to the farm nearly escalated to a physical confrontation because this man was dangerously threatening and waaaay in my space. My husband and I were STUNNED with how out of touch with reality this guy was.
Like I said...whoa.
He is well known with other growers in the area who get all the business he chases away, because, after all...
HE'S A MULTI-MILLIONAIRE? FOUR GENERATIONS OF SUCCESS! HE DOESN'T NEED YOUR BUSINESS!
Posted on May 26, 2012, updated May 26, 2012
DO NOT SEND THIS GUY A CHECK.he does not take credit cards so there is no recourse for the consumer.He stole 78.00 from me. we never got any product at all.He cashed our check and sent us nothing.I made a complaint with the bbb,in which he has an f rating.When i was trying to work it out with the rude owner he ask me what i was out,,after i told him he said ,,,78.00,,i spent that on breakfast....i am done,DO NOT SEND THIS GUY MONEY.
On May 25th, 2012, troynavajo added the following:
VKSYSTACOM...i too will call nj attorney general please stay in touch on this link,,,anyone else with similiar problems please follow suit....
I too have had a very bad experience! Last fall I purchased 10 blueberry plants. I had our soil tested by MSU and did exactly as I was told as far as soil ph goes. I recieved the plants and planted them EXACTLY to directions. They began to wilt within aprox. 10 days. I called the farm and was told to cut them in half immediately...which I did. I was told this past week by a gardener that it was the worst thing I could have done...I don't know if this is true or not. I e-mailed the farm about 2 weeks ago and told them that it appeared that the plants had died and unlike some who have posted I did not recieve a reply. This morning I called the farm and explained to them that all my plants had died and they went on to tell me they weren't responsible. I said "Then I'm out of luck getting my $100 back?" and the reply was "Yes" Geeze Even wal-mart gives a one year guarantee. I would be very carful purchasing anything from this farm. I'd suggest to just go to your local gardening store and get the guarantee.
On May 10, 2012, bmarks2 EGG HARBOR TOWNSHIP, NJ wrote:
Below is the actual email I sent the clowns at Dimeo Farms which describes my experiences with them this spring.... Of course they said they would look into the matter, but havent gotten back to me...How surprising.
Yes, I am an actual customer! There is no fabrication here! Do yourself a favor - stay away from this company!
My email follows:
"This spring I decided to expand my home garden by adding some blueberry and raspberry plants to the mix. I began searching the web for a credible place to purchase the stock when I came upon the DiMeo Farms website. Judging by the long family history, as well as the thorough website I thought this certainly seemed like a caring, and knowledgeable place to make my purchase.
Wow! Can looks be deceiving. As I quickly learned, the experience viewing the website is far more enjoyable then actually showing up at the farm to pick up your plants. On each of my visits I was met (not greeted) by a little guy, I assume the owner of the farm?? This person was not only sarcastic and arrogant, but downright rude. I was rushed to pick out my plants and leave. There was no friendly farmer advice, no planting tips, nothing. Just a weak handshake and an attitude of pay and get out - "I'm busy". On my last (and final) visit he asked me to wait in my car for almost 20 minutes while he paraded around the farm removing surveyor stakes and pausing to water some stock. This after I arrived at the pre-determined time he told me to be there. Horrible, horrible customer service.
In my job, I work with approximately 3000 people. I began asking around and found others that had similarly bad experiences with DiMeo Farms, and all with the same person in question. Folks indicated that they planned on posting to forums and such to warn others of their experiences. Word of mouth about this place is certainly beginning to spread.
In closing, I truly cannot understand how a business owner would put so much time and effort in creating his blueberry farm extravaganza then turn around and treat his customers with such disrespect? Especially after touting that your a fourth generation farmer. I cant imagine the other generations treated their customers that way. Goes to show you - don't believe everything you read on the Internet. If you don't like dealing with people, hire someone to do that for you.
I am sure this email will fall on "deaf ears", but just perhaps it will serve as a reminder that your customers should be valued - regardless if they are purchasing 10 or 1000 plants. "
Here is the classic case of a young kid with a degree in Marketing who has taken over the family business and is "overpromising and underdelivering," bordering on deceptive advertising. His ancestors who worked so hard to establish the company's reputation must be turning over in their graves.
I will NEVER order from them again, and will tell everyone I know (including State Agriculture/Extension office personnel) about his lousy product, service, and company attitude.
All of us who bought over the internet, paid with checks (they don't take credit cards) with good intentions, and received product like this were scammed.
And we're impotent to do anything about it.
On April 27th, 2012, vksystacom added the following:
Today, I sent to the New Jersey Attorney General both a Consumer Complaint form as well as a letter requesting a formal investigation of DiMeo's deceptive business practices. Based on the number and nature of the complaints in this and other forums, I understand that I am not the only customer to have been severely disappointed (to put it mildly) by this company's products and practices. I have requested a full refund of $148.56 for the plants and shipping costs. I will post the results of the investigation ad complaint when they are completed.
I called to ask a few questions and place an order with this company. I spoke with a Man who later identified himself as the multi-million dollar owner. He quickly gave me a quote of 12 plants and shipping. I asked him a few simple questions about his blueberries and he got very impatient and rude. The entire phone call was no more than 10 minutes, eight of which he was telling me how superior his company and blueberries are and how rich and busy he is. I wanted to get a price for raspberries but he kept running his mouth being very rude. He asked me if I was going to place an order or not and I said I wanted to but I still had a question (about the raspberries). He cut me off and assumed it was something else not letting me get another word in. He went on telling me that he has hundreds of phone calls a day and that I should place my order with one of the poor incompetent blueberry farmers who need the business. Then he hung up on me. I was absolutely astonished at his conduct! No doubt all the phone calls he gets everyday are mostly complaints. I found it interesting that before I read all the comments here, DiMeo Farms wrote two paragraphs about the negative comments below stating among other things, that we are "Haters but we really hate ourselves..etc." that these are fabricated horror stories" Blah, Blah, Blah, coming from a man who has to reap the consequences for his bad attitude. They also stated that they try their best to make everyone happy! Hah! I would think that you as a company would spend more time taking care of your customers and making sure that your customer service resolves negative experiences rather than bash people for posting about your horrible personality defect. The man I spoke to was the most arrogant, uncouth, and unhappy person I have ever had the misfortune of having a conversation with. I will never order from them nor will I let anyone I know place an order with them either.
On Apr 23, 2012, kkillmeyer Chesterfield, NH wrote:
DO NOT BUY from this company!! Last April 2011 I purchased 12 blueberry and 5 black chokeberry bushes. I was extremely upset when they arrived as they had practically no roots at all and absolutely no soil around the roots. Instead, they came with a gel substance wrapped around the bottom of the plant. The plant was more what I would call a "stick", had very few leaves on them, and were much smaller than they advertise. Additionally, the blueberry plants were not marked as to what variety so I had no idea which plants were which variety. My husband and I planted them immediately after getting them in the mail and made sure to follow the directions from the Dimeo Farms website. We made sure the plants got plenty of water throughout last summer, but it was obvious they were not going to make it. Unfortunately, the $257 I spent went down the tubes and I sure do wish I had just picked up plants from our local supermarket that looked 90% more healthy and were a third cheaper. What a waste!
I ordered from Dimeo Farms, and it has been a total NIGHTMARE! I sent them a check, it was cashed, and some weeks passed. Their representatives assured me in 4 follow-up conversations over the course of the following month, that the order could be completed in full.
A total of Seven weeks later I recieve a call, angrily demanding the names of only 3 plant varietes (instead of 8), I was refferred to their company policy. It says they can send you whatever plants they choose, all orders are final, and that they could send you an elephant if they wanted... Basically, THEY DO NOT BELIEVE THEY NEED TO SEND YOU WHAT YOU ORDER AND PAY FOR.
The owner Anthony Dimeo is interuptive, and personally insulting.. told me "you are not a man" and will hang up on you before you get a chance to speak. Completely ridiculous conduct on the phone, NO PROFFESIONALISM! He will insult you if your order is too small, or rip you off when your order is enough money that he decides to keep it, concious free of course because he has the almighty "policy" to alleviate the responsibility of honoring typed orders. If they have no intention of honoring it, why do they even ask for an order form in the first place?
DiMeo's "policy" could be circumvented by providing a download-able contract to be sent and signed with the order, but then you have to be an accountable company! This is all a set up, a totally ghetto system so that they can slack off, make their money, and send any old plants they have laying around.
*CHOOSE A DIFFERENT PLANT NURSERY!!!
***Notice: The Owners Frequent Posts, in numerous venues, in an attempt to hide the numerous negative reviews. This is because when you run a business that DOES NOT CARE about it's customers at all, the word gets out, and people get pissed. It is necessary for him (owner) to do this, but he does not realize that he wouldn't have to if he simply treated people with a little decency.
Posted on March 9, 2012, updated April 13, 2012
I'm glad I did some research before placing my order...
After speaking with them a few times via phone and having legitimate questions on different varieties, etc. I was astounded at how utterly rude they were on the phone. I do not know who it was that I spoke to - but it was a man and seemed very very knowledgeable.
In any event - he told me they receive 100 calls a day and they run a multi-million dollar business, blah blah blah
Despite how rude he was - the website seemed that they have some great plants and I was going to order. Then I decided to google search "dimeo farms complaints" and I was amazed how many bad reviews they received. They actually have a grade of "F" with the BBB - don't see that too often...
I would strongly suggest you call and speak with them - they do not accept credit cards, all orders must be mailed with the plants "written on the check." It felt like 1985 -
And I am sure there is no recourse if there is a problem with a shipment, etc. Judging by the reviews of others here - it looks like many have been burned and also experienced the dreary personality of this company.
Buyer beware...I can assure you I am for real and it does amaze me that this company continues to treat their customers (and potential ones) so poorly.
I urge Dimeo to wake up and be more customer friendly - and cease the arrogant and aloof attitude. Kind of sad in this day and age with companies striving for customer satisfaction....this company had to definitely be the worst phone call experience I have ever had. Very rude very insensitive...
On April 13th, 2012, TrueyKoda added the following:
After receiving a half dozen calls over the past few weeks to see "...when I was sending in my check for the order I had placed..." - I had the opportunity to call back yesterday. Since it was a female who had called me - I called and said I was returning a phone call from the girl regarding an order.
The same guy answered the phone as he typically does and I politely explained that I was returning a call.
"Sir, how many plants do you want...sir" was his response. I explained I was calling regarding an order and the girl had called me a few times and I was returning her call.
"Sir, how many plants do you want...sir. Did you send your check...sir?" - like a ROBOT...
I again politely explained and he continued to sound annoyed and rude just as he had when I called a few weeks ago with some questions.
I finally politely said - "...please cancel my order...you are being very rude and I am surprised this is how you treat your customers."
I was blown away when his response was "...you are big baby sir..."
I did a double take and said "...I'm sorry...why are you being so rude?"
He then says "...quit being a big baby sir...you are a big baby."
WOW! Are you kidding me? I was shocked that an apparent grown man would act in such a way...
He then said "...I am a MULTI-MILLIONAIRE...Sir..."
I then said "Goodbye" -
Amazingly I kept my cool - I think since I was so aghast at how this guy behaves.
AVOID THIS PLACE AT ALL COSTS! RUDE! INSENSITIVE! I believe fairly uneducated...as no grown man would talk to another that way.
Please find yourself some other place to purchase your plants...
Dimeo Fruit Farms is an immoral business that gives Italians a bad name. I emailed and called numerous times to get a shipping date and never got an answer even from the owner himself. Finally I got a slip from the Post Office saying they had been shipped. What I found was $80 worth of dead, dry sticks. I called and talked to the owner. His response was so cautiously legal and practiced, I knew he had gone through this before. After several months, they finally offered to replace them for $65. No way would I give them another dime!!
Obviously, I am not the only one to have a bad experience.
Posted on March 27, 2012, updated April 2, 2012
RUDEST PEOPLE IN THE WORLD!!!!!!!!!
If you have no self-esteem, are a masochist, or just like supporting mean people - order from these people. Otherwise, stay away.
I don't even know where to begin: Last week I ordered ten plants. Today I mailed the check to them and then called to ask a question about planting. As soon as I introduced myself and said I had a question, the man began this chant, "Seven to ten days ma'am, seven to ten days ma'am, seven to ten days ma'am, seven to ten days ma'am," with increasing hostility. When I spoke over him to tell him "That's not what I want to know!", he told me that he was being sarcastic because people don't read the website, they all just are too lazy and call all the time.
If you look at the website, it invites phone calls over and over and over and over!
He hung up on me when I tried to point this out.
I called again to tell them I was cancelling the order and stopping payment on the check. He accused me of stealing because I didn't let them know. "That's what I'm calling to tell you!," I said. I tried giving him my name, but he was already rambling on about how he didn't want my business anyway because they are a multi-million dollar company and he was more than happy to cancel the order. Finally, he let me give him my name and he hung up on me again.
I have never been treated so rudely and will make sure none of my friends or students order from this company as they plan their gardens. Do yourself a huge favor and STAY AWAY!!!!!!!
On April 2nd, 2012, redchair2 added the following:
Just ordered some blueberries from some lovely people at Truevineranch.com
It was a horrible experience. The salesman dropped the blueberry plants on the ground, told me he did not want my money and said he did not want to sell me his plants. They advertised three gallon containers and the plants he attempted to sell me were in containers less then a gallon. If you want to be treated rudely then go there, otherwise deal with people who love plants. I would not recommend this place. In fact the salesman tried to video tape me with he cell phone!!
On Mar 21, 2012, wilderness2 Fort Jones, CA wrote:
WOW. Do yourself a favor and DO NOT do business with these guys. The rudest person I've ever dealt with bar none.
I simply called to ask if their plants were shipped potted or bare root and the guy on the phone jumped on me. He said in a very sharp and angry voice, "NO...these are not potted and they are not bare root". So I said how do they come? He said "they are shipped with some soil in the root." So I said ok thanks as I chuckled to myself and realized that this guy doesn't know the first thing about plants. Immediately after I said thanks he said "I've been in this business for a long time I think I would know how to ship these plants, when you are ready place an order or call back with some real questions let me know. Meanwhile I'm trying to run a multimillion dollar business here, I get over 100 phone calls per day and these things are selling better than drugs." At that point he hung up on me.
So I called back and said hello, I was ready to place an order but your service was so poor and you were so rude to me that I'm not sure if I would even receive my order if I ordered it. He replied "You know what I suggest, here's what I would suggest, just don't order from us OK." and then he hung up on me again!
I have a feeling that a long time ago this company was started by good people who knew plants and the business they were in. Now it seems that it has been inherited by a rich brat prick who doesn't care about anyone but himself and probably doesn't know jack squat about blueberries. He certainly doesn't have the first clue of how to run a successful business, he's just riding off his grandfathers success!
Until they take their head out of their @$$. I THINK WE SHOULD ALL TAKE HIS OWN SUGGESTION AND NOT ORDER FROM THIS COMPANY!!!
Spread the word! Maybe something will change for the better.
On Mar 8, 2012, blueberry101 hamilton Canada wrote:
This is the second time I have spoken on phone with them to wrap my head around their plants. In asking if they sold to Canada I got he response that they have been selling to Canada before the guy on phone was born. I was concerned if the blueberry bushes were hardy enough compared to Saint Cloud and North Blue which are recommended for my area. Of coarse I got the answer yes! So i asked if it was possible to contact anyone who has had success on a large scale with his plants before I start my 4 acre venture. I just got talked over saying that he couldnt give me blue print? Each time I got I spoke he just got louder and kept on saying when are you coming down to visit which I can say is never now.
He also used the tactic of im going to be sold out by end of month which I found amusing.
This may have, at one time, been a reputable, service oriented company, but it is not now. My wonderful blueberry bushes arrived in terrible shape 5 months late, in the middle of a snow storm in October in zone 2. The owner refused to talk to me, said all complaints had to be in writing, and was quite rude. I have read the reviews from others, and getting into another argument with this guy is useless. Just save yourself problems and buy your blueberries elsewhere. If you are tempted, read the reviews and notice the prevalence of negative ones in the past year.
On Nov 10, 2011, bella_trix Montgomery County, PA (Zone 6b) wrote:
This company's customer service is horrible and they drastically overcharge on shipping. I don't expect my messages to them to ever be returned and, from the tone of the owner in other reviews, perhaps that is a better thing. I ordered 10 plants at $10 a piece and was told it would be $148 with shipping. This seem reasonable for potted plants/local delivery, so I sent in my order. When I ask about varieties and mentioned my desire for an heirloom instead of their standard three home-grower varieties, I was told to include the request with my check. I received bare-root plants whose root system looks very questionable, no heirloom variety and THE PAID $10.00 FOR THE SHIPPING FOR WHICH THEY CHARGED ME $48.00. I have not received a call back after leaving a message with my dissatisfaction. I planted the plants as they instructed, but I don't have much hope for them given other's experiences.
I never would have ordered from this company if I'd read even one of the owner's responses to the people who posted negative experiences. I feel like a fool for not checking here before ordering. I'd planned on buying directly from the farm and heard about them from a co-worker (who hadn't ordered, I'll let her know my experience), so it did not occur to me to check here first.
This company is awful. DO NOT ORDER FROM THEM. I suspect the owner will (again - look at the other posts) say I am not a real person, I'm a competitor, blah-blah-blah. Look at this garden site and the other; it is pretty easy to see that I am a real person. And look at the other negative reviews and how the owner responds; that says even more.
On Nov 9, 2011, tanaquil Hendersonville, NC wrote:
Posted on November 8, 2011, updated November 9, 2011
Posted on November 8, 2011, updated November 8, 2011
I too am a very unhappy customer of DiMeo Farms. I found them on the internet and they looked great with all the videos etc. I was very impressed with everything I saw on their site. I especially liked the following descriptions directly from the website:
3 Year-Old BIG Bearing Blueberry Plants ($10.00) NOW ON SALE (5 plant minimum) these are the beautiful blueberry plants that most home growers buy. They are perfect for home growers. The average homeowner usually buys 10 plants. Many order more. Yes, they will fruit this summer. Yes, we have over 32 varieties available, more than anyone else. Scroll DOWN BELOW for more details. We will automatically give you a nice variety mix! AVAILABLE FOR MAIL ORDERS or PICK-UP ORDERS.
Ask about our "DiMeo All Season Variety Pack" to harvest fresh blueberries all summer long. Our family farm will sell you 10 blueberry plants that will harvest early, mid, and late in the growing season, giving you fresh blueberries throughout the entire summer season. This way you will grow the below (3) popular varieties for 90 days of fresh blueberries all summer long.
I called them to order my plants on Oct 13/2011 and was told I had to send a check along with a statement of what I wanted. I was given a price of $148.56 for ten plants including shipping. I received my order on 10/26/2011 and was very upset that nothing was labeled, so I had no idea what I received! I called to complain about this and find out what I was sent.
The man who answered refused to discuss any complaint – after informing me that the call was being recorded. He said I had to send my complaint in writing in an email and they would respond within 24 hours.
The answer I got the next day was totally condescending (We are mostly wholesale and your order was small so we do not label such small orders)!!! WHAT TERRIBLE CUSTOMER SERVICE!!! They go out of the way to hype the "DiMeo All Season Variety Pack" that consists of 10 plants and then call that such a SMALL ORDER. I am now being completely ignored in my attempts to find out what varieties I was shipped.
PLEASE DO NOT DO BUSINESS WITH THESE PEOPLE – They do not care about you at all once they get your money. On top of that they attack anyone who complains about them in this or any other forum. Save yourself the frustration and just buy from a local nursery where you know the people and can get some real customer service. I know they will not miss you (or your SMALL ORDERS) but believe me you will not miss them either.
Below you can see every email that was sent between myself and DiMeo Farms. I have removed my address and phone number for privach reasons. It will be interesting to see the response to this public complaint.
NOTE: You have to read the emails from BOTTOM TO TOP.
I know this is a very busy time of the season for you and maybe my email request of Oct 28 got lost in the confusion.
Could you kindly check my order of 10/14/2011 and let me know what varieties, and number of each, of Blueberry bushes you sent me.
Thank you for your consideration in this matter.
From: Bob & Margaret Wright
Sent: Friday, October 28, 2011 5:53 PM
Subject: Re: Reply: to Robert Wright (order concerns)
Thank you for returning my email quickly. Since it is not your policy to label orders could you at least please review my order and tell me what three varieties you sent me so that I can identify them when they are ready next year. I should be able to tell which is which by the dates they are ready to pick.
From: DiMeo Blueberry Farms
To: Bob & Margaret Wright
Sent: Thursday, October 27, 2011 6:12 PM
Subject: Reply: to Robert Wright (order concerns)
Dear Mr. Wright,
We are sorry to hear that you are not pleased with the fact that we function mostly as wholesale operation and do not label the plants for small orders like yours. However, we will consider doing so in the future at your recommendation. Thank you. Stay well.
Sent via BlueBerry by DiMeo
From: Bob & Margaret Wright
Date: Thu, 27 Oct 2011 06:00:25 -0700 (PDT)
ReplyTo: Bob & Margaret Wright
My order was just delivered on 10/26/2011.
I called this morning but the person who answered refused to discuss any problems with me.
Here is the letter I inclosed with my check on 10/14/2011
Inclosed is a check (#4464) for $148.56 for a 10 plant order of your 3 yr old Extended Harvest Season Variety Pack to include 3 early season, 4 mid season and 3 late season plants.
I am upset that none of the plants were labeled.
How am I to determine if I got what I ordered?
How do I determine what varieties I received so I know what to order in the future?
I would like to plant the early season plants together, the mid season plants together and the late season together. How do I do that? It looks to me like I have to plant them without knowing, and wait till next season to tell the early from the mid season etc.
There was not even any invoice to tell me what I got.
This is the first time I have ever gotten anything from a nursery that was not marked.
I am also upset that when I called, the man who answered refused to discuss any problems with me. He said I had to send an email and I would be answered within 24 hours. In my opinion this is VERY POOR customer service. I can understand wanting things in writing but I can't understand the refusal to talk with a customer who has a complaint.
On November 8th, 2011, tanaquil added the following:
OOPS - somehow the address on my account is wrong - I am in HENDERSONVILLE, NC. SorryOn November 9th, 2011, tanaquil added the following:
I want to thank Dimeo Farms for all the great free advertising of our web site. The difference between their comments on us and our comments about them is that we have actually done business with them but they have never done business with us and have no idea of Handcrafted Jewelry quality. But it is nice that he mentioned us so many times. Why no "Google" us and come see for yourself what our jewelry is like.
By the way - yes they do state deep in the company policies that they must receive requests in writing for plants to be labeled - but how many people read all that "small print" - obviously I should have.
This just goes to show everyone how well this company accepts criticism. It didn't take them very long to answer this post but they refused to answer my polite requests for answers on what varieties they sent me. Notice that they have not addressed that complaint about them - they simply attacked me.
Forgot this one more thing. At no time, either on the phone before the sale, after the sale or in writing at any time did they tell me that requests for labeling must be in writing. On Nov 9, 2011, Dimeo Blueberry Farms responded with:
We also do not recommend Margaret & Bob Wright of [deleted] in Hendersonville, North Carolina. We do not recommend [deleted] as Robert Wright has not been honest in our dealings with him, as it states on our company policy, all customers must request varieties to be marked in advance of ordering if it’s a small order. He was told this but neglects to add this to “his side” of the attack story. [deleted]. Please do not do business with Robert Wright of [deleted] and call us first to discuss Mr. Wright’s character and his ways of doing business. We recommend that you buy from a local jeweler where you know the people and can get some better buys than buying from [deleted] on the Internet.
Editor’s Note: Our website policies prohibit member conduct that invades other members’ privacy, as well as actions that are harassing or intimidating. Accordingly, we have redacted the personally identifiable information originally included in this rebuttal."
Posted on October 27, 2011, updated October 27, 2011
My husband and I found DiMeo Blueberry Farm on the internet while researching blueberries and looking for places to purchase 3-year old plants.
We watched the videos and looked at all the information on their website.... which led us to believe DiMeo was a big operation. So when my husband called to place our order, we were very surprised to be told they do not take credit card payments and therefore can not take orders by phone. We were told to write down what we wanted and mail the note with a check.
We did so and waited for our blueberry bushes to arrive. They did package and ship quickly and they did arrive in decent condition (though they were crammed into a small box and the shipping charge was high - we paid much more than the $12 it cost DiMeo to ship that box). I was surprised they did not have more root base, but I have not seen other 3 year old plants so do not have anything to compare them to..... they could have a normal root base for all I know. I have not purchased any plants from other venders so I have no idea how the quality compares to others.
My complaint comes from the fact that in our order, we specified one each of 10 different varieties (we sent a specific list with our check). The plants all came together in one box and were not marked. So I have no idea what varieties they shipped and which plants are which variety. There was nothing in the box or on the plants to indicate what varieties they shipped to us.
We purposely chose to order 10 different varieties to see which plants would grow and produce better in our area and which blueberries we preferred (taste). Our plan is to purchase more blueberry plants in the varieties that we like from these ten and possibly start our own U-Pick blueberry farm in the near future. So it was rather important that we know what variety each plant is. Now we have no way of knowing what varieties we have .... DiMeo did not even include a packing slip listing what they shipped.
I wonder..... does DiMeo even know what variety or varieties they shipped to us?!!!
My husband has attempted to contact DiMeo and sent an email explaining why we are not happy with our order.
I will update with any response we receive.
NOTE: I am a REAL customer of DiMeo Blueberry Farm and I have no affiliation or personal interest in Dave's Garden. As a matter of fact, I just came across Dave's Garden website today for the first time and I haven't even taken time to look at the website. I found Dave's Garden by searching for "DiMeo and Better Business Bureau". I became curious about their business rating after receiving our plants and being unhappy with the shipment..... I should have done this before placing our order!
On October 27th, 2011, lauras67 added the following:
Update to DiMeo Blueberry Farm
Yes, my name is [deleted] and I am the wife of [deleted] and WE are real customers. My a/k/a name is [deleted], which happens to be my maiden name. I'm so glad that you were able to obtain that information from my IP address and if you would like to check again....yes, I am writing this post from a different IP address, but we are the same Mr. & Mrs. [deleted]. It certainly doesn't bother me that you disclosed our names.... we have nothing to hide and we are honest people.
I never said that not accepting credit card payments was a problem, I simply stated that it seemed odd for a business of your size.
When my husband called to place our order for 10 plants, he asked about available varieties and was instructed to mail a list of varieties with our check. He was not told that a 10 plant order was too small to request different varieties.
I do know for a fact that my husband enclosed a note that specified one each of the following varieties and listed each of them. If you do not ship small orders of ten plants that way or if you had any question about what we were requesting, you could have given us a courtesy call to clarify things before filling our order and shipping. Treating all your customers with courtesy would go a long way.
As to taking our business elsewhere.... we certainly will. We've done enough research now to know that there are many highly rated companies out there that sell high quality plants and provide excellent customer service and are happy to help growers get started.
Best of luck to you in your business.
NOTE: A lesson learned ...... I will be checking with the Better Business Bureau in the future BEFORE dealing with any mail order companies I am not familiar with. Dave's Garden is not the only place you will find complaints against DiMeo Blueberry Farm.On Oct 27, 2011, Dimeo Blueberry Farms responded with:
OUR COMPANY RESPONSE TO ABOVE POSTER: This person is the wife of [deleted] who is actually a real customer, her full name is [deleted] a/k/a [deleted] according to her IP address. Mrs. [deleted], if you or your husband did not like the fact that we currently do not accept credit card payments then you should have not placed the order in the first place. FIRST: We just checked your order card and it simply states 10 plants and that’s exactly what we sent. You even admitted in your post that all were in good shape and quickly shipped. SECOND: We never send 10 different varieties for such a small order of just 10. Let it be known to everyone out there that if you want 10 different types with only a 10 order, then we are not the company to order from; and you will need to go to one of our competitors. I’m happy to give them the business, lots of them sure need it. THIRD: We will save both you and Mr. [deleted] some time and update you here on DG. We sent you the 10 plants. We don’t include invoices for such small orders. We don’t label for small orders unless requested to do so in writing in advance. Lastly, if you or any other future DG posters actually think that we are going to work with you after you trash us on the internet – it’s never, ever going to happen. We give Dave’s Garden posters 0% control and influence over our fair business decisions. Respectfully Mrs. [deleted], if you were really serious about starting a PYO business then you would get on plane and invest the $250 plane ticket to fly out here and learn A to Z from the best; instead of playing a guessing game with a few mail order plants.
Editor’s Note: Our website policies prohibit member conduct that invades other members’ privacy, as well as actions that are harassing or intimidating. Accordingly, we have redacted the personally identifiable information originally included in this rebuttal."
I was. Buyer beware.
On Oct 24, 2011, Dimeo Blueberry Farms responded with:
OUR COMPANY RESPONSE TO ABOVE POSTER: Mr. Bevans is actually a real customer. The plant leaves are falling off because the plants are going dormant for the winter. Common sense. If he cut the plants back properly and followed the instructions, the plants would be just fine. Mr. Bevans called our company and was calm, but he then started to make direct Dave’s Garden threats. The very second he childishly threatened to post here on Dave’s Garden, I did cut him off and said for him to not waste my time with his threats, but to go ahead and post. BOTTOM LINE: What Mr. Bevans and other past, present and future posters will eventually realize is that we will NEVER, ever reward posters like him with any kind of replacement plants just because they threaten to post bad comments on Dave’s Garden. We do what’s right and what’s fair…not because we have to, but because we always want to do the right thing. Rewarding or giving in to posters like Mr. Bevans who think they can use the “Dave’s Garden threat” as a weapon is something that will never, ever happen on my watch. The inflated and unfair words of Mr. Bevans and others, intended to be “online weapons” of financial destruction are almost instantly trumped by years of repeat customers and constant referrals from across the US and around the world. "