Everything customer CarlaSue said is ditto from me. Pete only answered one of my emails, but subsequently didn't honor what that email promised, a replacement of an indistinguishable moldy plant. The packing is a little haphazard, and I've been able to live with that for the most part, but one thing I canNOT live with, aside from broken promises and failure to respond to emails, is to be served a substitution plant after clearly specifying I didn't want any substitutions. Too much lack of communication going on with Pete, and when in his only reply to me he said his family had taken an impromptu vacation and that's why he hadn't gotten back to me earlier, how could I help but wonder if that was true? Even if it was true, shouldn't he have contacted customers about it?
On Jan 9, 2013, NewGardenPlants.com (New Garden Plants) responded with:
"On Jan 19, 2013 8:47 PM, NewGardenPlants.com (New Garden Plants) responded with:
Owliphant, my apologies i am tring to locate who you are. I was unaware you did not get the replacements. I did not take care of your issues and that is my mistake. I would like to make this right with you, please contact me. Pete VanDer Kolk (NewGardenPlants.com)"
Very positive. Ordered on Sat and asked for delivery this week and they sent on Tue and arrived Thur. Packed beautifully and plants were in very good condition. One price shipping so you can buy a lot and still have economic shipping. Their online site is easy to use too.
I placed my order early in March to make sure I would get the plants in case they would run out. I emailed them back to move my order up 15 days to the 15 of May. I replyed severals times to them to see if they got my email, and they never returned with a answer,I finally called them and they were not even sure about my order even though they had already run payment on my credit card. When they found my order I was told I would receive extra flower for the mistake, And I did and it was probably the best looking flower in the bunch. When I opened the box I was very disappointed in the flowers. Alot of them were broken, some were very small plants nothing like the picture they show with the tape measure, Dried out plants just not good looking plants at all. I will not order from them again.
I purchased 2 heuchera and was very surprised at the excellent way they were packed. They put the plants in a fiber type bag secured them and glued them to the bottom of the box and to the adjoining bags. I had quite a time getting them off the box, but I was greatful as you could have tossed that box and the plants would not have moved. Great idea. No soil was lost either. I also received an unexpected free plant. I will purchase from them again.
I just received and planted my order the other day. I bought 2 different kinds of lilac bushes and 2 blue salvias. I am very pleased with this company, my plants arrived in very good condition and were packed great. Each plant was individually wrapped in a thin fabric and hot glued to the box to prevent any movement during shipment. I also received a bonus plant to my surprise of an English Daisy! I would definitely shop with this company again and would recommend them to my gardening friends!
I placed several orders,from newgardenplants.com,based on reviews,from this site.I placed the orders several months before spring shipping was to begin.
I was so excited to receive my flowers.Sadly that didnt last upon opening my packages!
In total I spent $400.00 ,and purchased around 50lbs of flowers.
First my shipping requested dates were not honered.
Also most of the plants that had any height to them ,were placed in boxes FAR too small for them,and then the tops of plants were draped over tops of rest of plants,and then sealed shut in the box.
After spending two days being shipped,the plants that were packed that way,were HORRIBLY wilted mangled and damaged from being packed in that manner. Several of the plants clearly should have flower heads on them,but instead they just had broken stems,with missing flower heads.
Also MANY of the pots barely had any dirt in them.There was no dirt spilled in the boxes,as well as no broken off flower heads in box,so none of the above described complaints had anything to do with the shipping company.
Also many many many bugs arrived with my flowers.
I have dealt with many other online nurseries and never run into these issues.
I called and spoke with Pete,the owner,and mentioned my complaints to him.
His first response was to be angry and tell me to return them to him,and he would refund my money.
I told him I would be glad to return them to him BUT he needed to send me the return label.He told me to buy the return label,and he would reimburse me.I refused.He finally agreed to send me the label.
About ten minutes later Pete called me and asked that I give them time,and see if they come back and if they dont,he would refund my money,or did I want a discount.
I responded I wasnt interested in any discount.I payed good money for good flowers and that is all I wanted.
I then got into more detail about the condition of the flowers how they were packed and how they arrived,and Petes response was to laugh like an IDIOT,and say he had someone new working there and he would speak to them about it.
At this point,I felt I should throw all flowers in a box and simply return them.I decided against that though,and figured it wouldnt hurt to give it a few days,and see if they survive.
Some survived and some did not.
I gave another try to this company and took replacement plants for those that died.
Would you believe it if I told you,the rest arrived EXACTLY the same as the first set.
Withered,bent,mangled,missing flower heads,with bugs,and barely any dirt in pots.I guess Pete~~ I mean the "new worker" didnt get the message!
I emailed Pete this time with my complaints,that was a week ago,I never heard back,and that is fine.
My goal now is to simply inform future potential buyers to new garden plants.com what they are in for,if deciding to place an order with Pete.
As I stated at begining of this review,I placed an order with this company,based on trusting to some degree the reviews on this site.
I now honestly believe that Pete the owner of newgardenplants.com placed the posative reviews of his plants, and packaging on this site.
Otherwise wouldnt he have been sure to make sure someone who spent so much money,at his store,was satisfied,atleast the second time around?
Either way next year I will shop directly at the proven winners online site.They are wonderful and I have nothing but great things to say about them and how they handle their merchandise and their customers.
They are proven winners,and newgardenplants....proven losers!
I hope this review saves someone the trouble aggravation and disappointment I went through. Buying flowers is suppose to be fun and enjoyable and Pete finds a way to take all that away....and add a headache,and some bugs....EWW!
On Jun 5, 2011, NewGardenPlants.com (New Garden Plants) responded with:
I am disappointed that carlasue had a bad experience with NewGardenPlants. We do our best to please all of our customers. I'm not sure why she would go out of her way to personally attack me. As she stated, I did offer to totally refund her. "
What a wonderful transaction! The plant arrived safe and sound and there was an additional plant in the box. The plants were packaged in a manner that would allow the them to ride upside down without damage.
I was looking for a specific plant to place in a bed with a Rose of Sharon "Bluebird". I found a complimentary Rose of Sharon "Blush Satin" at New Garden Plants. Not only did the plants arrive in a timely manner, it arrived in bud!
Wow! Nice Plants. This is the first company that has sent me decent-looking echinaceas: a nice size and healthy.
I've purchased at least a thousand dollars worth of plants from New Garden Plants this season - my first order was so wonderful looking, I went back for more. I've even placed a couple of orders for a friend of mine, the plants were just so nice.
Packing is excellent. The plants are not shipped too wet, and they are secured very well in the box. No breakage occurred because of loose pots.
I love these guys. Well done, New Garden Plants! And, Thank You!
On Apr 14, 2011, onewish1 Denville, NJ (Zone 6b) wrote:
I could not be happier with my order... plants were wrapped in either cloth sleeves or paper bags and hot glued to the box and other containers .. those plants were not going anywhere!!!... looking forward to future orders!!!... I also put photos of the shipping (after I unpacked 1/2 the box).. and the plant sizes in my diary
I received my first order today (hanging basket combos) and have nothing but high praise for this company. Variety of available plants is huge; every time I check their website, there is something else I want. In fact, I am expecting my 2nd order next week!
I took a chance and ordered from this company in late July. It was a small order, but I'll without a doubt be purchasing from them again this spring! My Agastache "Summer Love" arrived small but healthy and well-packaged. I confess to having given it pathetic care on planting, especially given a brutally hot and dry summer... and for a couple of weeks the plants didn't seem to do much of anything. But I guess they were just working on their roots, because all of a sudden they just took off! Robust, flower-laden, gorgeous plants that put on a stunning show for more than two months! Only now, following a couple of nights in the upper 20's, have they finally faded.
On May 14, 2010, thecattylady Downers Grove, IL (Zone 5a) wrote:
I was hesitant to order from New Garden Plants, no reviews on Dave's Garden. I am sure glad that I did. Plants are beautiful, healthy, and shipped in 5" pots.
I emailed them asking when plants would be shipped and received an answer by the next day. (Shipping is done on Mondays and Tuesdays). The prices were better than almost every other site that I looked at for a comparably sized plant.
Now here is the best part: shipping. Their shipping charge for any order is $9.95 plus $0.39 per plant. Makes you wonder about the shipping charges from some of the other companies.
I highly recommend New Garden Plants and will be ordering from them in the future.
I am a veteran weekend gardener -- but with a new house, nothing in the yard, a hip replacement and a broken wrist, I have been buying many plants this year online. No one can surpass the excellent quality of the plants I purchased from NewGardenPlants! The plants are bigger by far than any of the other vendors, packed better than any of the others; the company is a GOLDMINE! I have been using the website "Dave's Garden" -- to read vendor reviews and have used only the top vendors-- and I almost didn't order from NewGardenPlants because they are so new...their products are just too wonderful not to brag about!
The website is easy to use -- the pictures and descriptions clear -- and the quality of the plants shipped are better than some I have purchased from my local nursery. I will be a return customer, again and again and again.
On Apr 29, 2010, sthinton Astoria, NY (Zone 6b) wrote:
I hesitated before placing an order with New Garden Plants because the business had no reviews here at Dave's Garden Watchdog. But, I held my breath and bought ten plants. I can report that the experience was very positive and I recommend you support this new nursery with your orders.
The website is easy to use and features all the tools we've come to expect. The selection of plants is on the standard side, but does features some harder to find specimen like Epimedium. The prices are very competitive, with some plants offered for less than other nurseries and many are currently on sale.
It was the information about the company that led me to place my order. The new venture is the work of a young couple and I wanted to support them in what must be a tough time to start a nursery. An added bonus is the nursery's guarantee, which is as liberal as any you'll find.
I stumbled upon the nursery while searching for Brunnera macrophylla 'Jack Frost,' which is offered currently at the sale price of $11.55. I also ordered Geum chilohense 'Mrs. Bradshaw' ($5.99), Viola cornuta 'Columbine' ($8.67) and Eupatorium dubium 'Little Joe' ($7.49) I also received a free gift of Nepeta faassenii 'Walker's Low.'
After placing my order I received a confirmation email message. I had chosen the upcoming Monday as my ship date and on the Tuesday after that day I received a shipping confirmation with FedEx Ground tracking information. I received the order on Thursday in sturdy, well-packed boxes. The plants were in deep, 4" pots. The soil was moist and the plants showed no sign of damage. Even the free Nepeta was this size. The boxes were packed without use of Styrofoam peanuts!
All of the plants were in excellent condition with active growth. The Brunnera had 12" of growth and was in the final stage of its spring flowering. The Viola were very healthy and also in flower. The Geum and Nepeta were equally healthy and seem likely to bloom when their season arrives. Only the Eupatorium was smaller than expected, but it is a plant that is later to awaken than the others.
Included with the order (besides the free Nepeta) were soft metal plant identification tags and a coupon for a free plant with my next order.