Comments regarding NewGardenPlants.com (New Garden Plants)Click here to return to NewGardenPlants.com (New Garden Plants)'s listing.
|On Jun 28, 2013, jvfnyc New York, NY wrote:
Upon receiving my plants, I noticed right away that one of them looked sickly (yellow and limp). I flagged it up to them via email and was told I ought to fertilize - which I did. The third plant is dead now and the company didn't respond to my email or a phone call. Only after I said I would dispute the charge through my credit card company did I get a response. There are too many good nurseries out there to put up with this poor customer service.
|On Jun 13, 2013, NJBOB Highland Lakes, NJ wrote:
Posted on June 6, 2013, updated June 13, 2013
On June 13th, 2013, NJBOB changed the rating from negative to positive and added the following:
Was sent a very nice replacement plant for the one that was substituted and from talking to others Meteor Yellow appears to be a slow grower. Have to say the plants are some of the nicer ones I have received mail order and very good packing. But please do not substitute plants without asking your customers first.
|On Jun 8, 2013, ThrickaThrick Stillwater, OK wrote:
I ordered 2 Jack Frost Brunnera from New Garden. When the packaged arrived it was obvious that they thought a lot about how to package plants to protect them. I thought it was unique (maybe not, sort of new to mail ordering live plants) that they hot glued the wrapping paper, that was wrapped around the plant and secured with rubber bands, to the bottom of the box so they were guaranteed to stay upright.
|On May 17, 2013, Thumperbuni Baltimore, MD (Zone 7a) wrote:
I am not the sort to give anyone a negative review but my dealings with New Garden Plants had to be told to warn others of making the same mistake I made. I had ordered or received quite a few items from NGP none of which were in impeccable shape upon receipt. The ones that really concerned me were the three (3) Silene Druett's Variegated Campion that were subpar to say the least but one was a little worse than the others. I figured with a little tlc they would all pull through and went ahead and planted them in the same garden bed. It has only been about a week and the worse plant received has completely rotted away while the others are doing fine. I contacted Pete via phone message and via e-mail twice regarding this matter, I would have left him another phone message but his mailbox was actually full! Needless to say I have not received any contact back from him at all. This is completely unacceptable if you are running your own business. His website states "100% guarantee, a 100% NO HASSLE GUARANTEE", which means 100% absolutely nothing to me since it has been a complete hassle and I am extremely dissatisfied. I will NEVER buy from him again and I pursuade others on This site to think twice before doing so! And if anyone of my gardening friends asks me to recommend an on-line mail order nursery, the first thing I would tell them is to go to Romence Gardens because they are absolutely wonderful in every way. And the second thing I would tell them is to avoid New Garden Plants like powdery mildew!!
|On May 16, 2013, suenjimsgarden Mount Prospect, IL wrote:
I just received my order of 12 coral bells and they are perfect. Well packed. Shipped timely. Healthy plants. Got the free stuff too. Will definitely order again.
|On Apr 24, 2013, timonsgirl Mount Prospect, IL wrote:
I ordered for the first time this year from New Garden Plants and received my order today. I have already placed a second order.
|On Apr 20, 2013, esanita TYASKIN, MD (Zone 7a) wrote:
Posted on April 18, 2013, updated April 20, 2013
On April 20th, 2013, esanita changed the rating from negative to neutral and added the following:
I've changed my rating to Neutral, based on the very concerned and immediate email I got from Pete, although I dithered between Neutral and Positive:
"If your not happy with your order either are we. What do I need to do to make you satisfied? We go to great strides to package our plants so they will not move under most circumstances. However we do have a few that get bumped around more than we would like them to. I would like to do whatever I can to make it right w you. Can I issue a refund or reship new ones for the plants that did not arrive in good condition."
Since so many dg posters had such positive experiences, I guess mine was just one of those things that slipped though the cracks. I'll try ordering from Pete again sometime and see how it goes.
|On Apr 19, 2013, myrelle22 Belton, TX wrote:
I ordered the Hollyhock 'Chater's Double White' (Alcea rosea) and Hollyhock Scarlet (Alcea Rosea). I have never ordered plants via mail order and was skeptical. I was very pleasantly surprised when my order arrived. The plants were in perfect condition. They looked healthier than the plants in Lowe's and Home Depot nursery departments. (We don't have a *real* nursery in this little town). Very healthy looking plants and a bonus plant was included that looked just as good as the hollyhocks.
|On Apr 18, 2013, againes_5 (Zone 8a) wrote:
I ordered 3 dianthus raspberry swirl, 3 dianthus brilliant star, and 1 dianthus heart attack. In addition to this I unexpectedly received a stickered "bonus plant" of 1 sedum angelina. Upon opening the box, I was blown away at the amazing packaging job. Not one plant was damaged, literally no soil was to be found outside of the pots (meaning the plants were so well packaged that soil was not tossed all about the box) and the soil was still damp (meaning they had the care and foresight to water prior to shipment). I definitely will order from this company again! Kudos to a great job!
|On Apr 11, 2013, cerealkiller Ramtown, NJ wrote:
Posted on April 11, 2013, updated April 11, 2013
On April 11th, 2013, cerealkiller added the following:
|On Mar 21, 2013, morningloree Heathrow, FL wrote:
My plants arrived in great shape and there was an added bonus plant which was in bloom. The prices are great and there is a wonderful variety of plants from which to choose. I will be ordering from them again soon!
|On Jan 9, 2013, Owliphant wrote:
Everything customer CarlaSue said is ditto from me. Pete only answered one of my emails, but subsequently didn't honor what that email promised, a replacement of an indistinguishable moldy plant. The packing is a little haphazard, and I've been able to live with that for the most part, but one thing I canNOT live with, aside from broken promises and failure to respond to emails, is to be served a substitution plant after clearly specifying I didn't want any substitutions. Too much lack of communication going on with Pete, and when in his only reply to me he said his family had taken an impromptu vacation and that's why he hadn't gotten back to me earlier, how could I help but wonder if that was true? Even if it was true, shouldn't he have contacted customers about it?
On Jan 9, 2013, NewGardenPlants.com (New Garden Plants) responded with:
"On Jan 19, 2013 8:47 PM, NewGardenPlants.com (New Garden Plants) responded with:
Owliphant, my apologies i am tring to locate who you are. I was unaware you did not get the replacements. I did not take care of your issues and that is my mistake. I would like to make this right with you, please contact me. Pete VanDer Kolk (NewGardenPlants.com)"
|On Apr 19, 2012, mgcmember07 Arkoe, MO wrote:
Very positive. Ordered on Sat and asked for delivery this week and they sent on Tue and arrived Thur. Packed beautifully and plants were in very good condition. One price shipping so you can buy a lot and still have economic shipping. Their online site is easy to use too.
|On Apr 9, 2012, joyhil Raleigh, NC wrote:
Received my 45 annuals last week as I requested. All look beautiful and were very well packed, they arrived in great shape. Will order from them again.
|On Jun 28, 2011, lorang Mount Vernon, SD wrote:
I placed my order early in March to make sure I would get the plants in case they would run out. I emailed them back to move my order up 15 days to the 15 of May. I replyed severals times to them to see if they got my email, and they never returned with a answer,I finally called them and they were not even sure about my order even though they had already run payment on my credit card. When they found my order I was told I would receive extra flower for the mistake, And I did and it was probably the best looking flower in the bunch. When I opened the box I was very disappointed in the flowers. Alot of them were broken, some were very small plants nothing like the picture they show with the tape measure, Dried out plants just not good looking plants at all. I will not order from them again.
|On Jun 23, 2011, Whirlwind2000 Monroe, CT wrote:
I purchased 2 heuchera and was very surprised at the excellent way they were packed. They put the plants in a fiber type bag secured them and glued them to the bottom of the box and to the adjoining bags. I had quite a time getting them off the box, but I was greatful as you could have tossed that box and the plants would not have moved. Great idea. No soil was lost either. I also received an unexpected free plant. I will purchase from them again.
|On Jun 19, 2011, Marilynbeth wrote:
First time ordering and won't be my last ordering from them.
|On Jun 17, 2011, missaniss Candler, NC wrote:
I just received and planted my order the other day. I bought 2 different kinds of lilac bushes and 2 blue salvias. I am very pleased with this company, my plants arrived in very good condition and were packed great. Each plant was individually wrapped in a thin fabric and hot glued to the box to prevent any movement during shipment. I also received a bonus plant to my surprise of an English Daisy! I would definitely shop with this company again and would recommend them to my gardening friends!
|On Jun 5, 2011, carlasue Plainfield, IN wrote:
On Jun 5, 2011, NewGardenPlants.com (New Garden Plants) responded with:
"On Apr 3, 2012 11:52 PM, NewGardenPlants.com (New Garden Plants) responded with:
I am disappointed that carlasue had a bad experience with NewGardenPlants. We do our best to please all of our customers. I'm not sure why she would go out of her way to personally attack me. As she stated, I did offer to totally refund her. "
|On Jun 3, 2011, yukons_mom Boise, ID wrote:
What a wonderful transaction! The plant arrived safe and sound and there was an additional plant in the box. The plants were packaged in a manner that would allow the them to ride upside down without damage.
|On May 12, 2011, clively Cresson, TX wrote:
Wow! Nice Plants. This is the first company that has sent me decent-looking echinaceas: a nice size and healthy.
|On Apr 14, 2011, onewish1 Denville, NJ (Zone 6b) wrote:
I could not be happier with my order... plants were wrapped in either cloth sleeves or paper bags and hot glued to the box and other containers .. those plants were not going anywhere!!!... looking forward to future orders!!!... I also put photos of the shipping (after I unpacked 1/2 the box).. and the plant sizes in my diary
|On Mar 18, 2011, maledicto Los Angeles, CA wrote:
I received my first order today (hanging basket combos) and have nothing but high praise for this company. Variety of available plants is huge; every time I check their website, there is something else I want. In fact, I am expecting my 2nd order next week!
|On Nov 5, 2010, mbenson7 River Vale, NJ wrote:
I took a chance and ordered from this company in late July. It was a small order, but I'll without a doubt be purchasing from them again this spring! My Agastache "Summer Love" arrived small but healthy and well-packaged. I confess to having given it pathetic care on planting, especially given a brutally hot and dry summer... and for a couple of weeks the plants didn't seem to do much of anything. But I guess they were just working on their roots, because all of a sudden they just took off! Robust, flower-laden, gorgeous plants that put on a stunning show for more than two months! Only now, following a couple of nights in the upper 20's, have they finally faded.
|On May 14, 2010, thecattylady Downers Grove, IL (Zone 5a) wrote:
I was hesitant to order from New Garden Plants, no reviews on Dave's Garden. I am sure glad that I did. Plants are beautiful, healthy, and shipped in 5" pots.
|On May 8, 2010, CathyRJ Vallejo, CA wrote:
I am a veteran weekend gardener -- but with a new house, nothing in the yard, a hip replacement and a broken wrist, I have been buying many plants this year online. No one can surpass the excellent quality of the plants I purchased from NewGardenPlants! The plants are bigger by far than any of the other vendors, packed better than any of the others; the company is a GOLDMINE! I have been using the website "Dave's Garden" -- to read vendor reviews and have used only the top vendors-- and I almost didn't order from NewGardenPlants because they are so new...their products are just too wonderful not to brag about!
|On Apr 29, 2010, sthinton Astoria, NY (Zone 6b) wrote:
I hesitated before placing an order with New Garden Plants because the business had no reviews here at Dave's Garden Watchdog. But, I held my breath and bought ten plants. I can report that the experience was very positive and I recommend you support this new nursery with your orders.