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|On Jul 6, 2015, kogwoman Wilton, WI (Zone 4a) wrote:
I ordered 1 echinacea "Double Scoop Cranberry and 1 echinacea "Secret Love". I ordered them in the winter and designated my shipping date as Apr 20th. They arrived the week of the 20th as I wanted. The packaging was excellent, in fact the best I have ever received! The plants were of good size and very healthy. I planted them out right away and they are both flourishing and have been since they were planted. I only wish I had ordered more of the "Secret Love", as it is so gorgeous. It's sold out online, but I did send Pete and email, and he hopes it will be back in stock by the end of July. I am very satisfied with my order from this company and would order again.
|On May 29, 2015, jessc007 Memphis, MI wrote:
I just completed my first transaction with this company and, overall, I am happy with my purchase. I ordered 12 plants and received a 13th as a free gift. The plants were all potted and each placed inside of it's own brown paper bag with a loose rubber band holding it in place within it's bag. Then they were set down within the box, side by side, and the box marked with which way was up.
|On May 10, 2015, bryana Albany, NY wrote:
Posted on May 18, 2013, updated May 10, 2015
On May 9th, 2013, bryana changed the rating from positive to neutral and added the following:
I placed a very large order with \'NO SUBSTITUTIONS PLEASE\' as the only comment. Most of the plants were large, healthy and packed well. A couple of the plants were missing quite a bit of potting mix and a couple annuals looked like they had just been started in jiffy peat disks and re-potted. They did not receive one plant from a supplier so they substituted another - despite the fact that \'NO SUBSTITUTIONS\' was printed on the order receipt they enclosed. My emails to them went unanswered so I had to call my credit card to start a refund.
On May 18th, 2013, bryana changed the rating from neutral to positive and added the following:
They finally answered my email and sent the plant I had originally ordered - all the plants are in good shape.
On May 10th, 2015, bryana added the following:
I ordered five Coreopsis, four Agastache and one Beardtongue.
All the plants were healthy and good sized .
They are all doing fine more than a week after planting.
|On May 7, 2015, Cheryl8 Monroe Township, NJ (Zone 7a) wrote:
Posted on April 17, 2014, updated May 7, 2015
On May 7th, 2015, Cheryl8 added the following:
Received my new order today from New Garden Plants, 23 plants in all, 11 annuals and 12 perennials + a bonus plant. They were all perfectly packed, thank goodness because the FedEx guy literally threw the box. Beautiful, large, healthy plants and not a leaf broken. I highly recommend New Garden Plants.Thank you again Pete. I'll be back again…
|On May 7, 2015, kittens2211 Elkmont, AL wrote:
THIS WAS MY 1ST YEAR ORDERING FROM NEWGARDENPLANTS.COM AND I WAS THRILLED WITH ALL THEIR PLANTS THE PACKAGING AND THE CUSTOMER SERVICE.
|On Apr 29, 2015, magickalgardens Coleman, MI wrote:
I order hundreds of dollars of plants every year. First time with this company. Perfect! These are nice healthy plants. Great packaging. I will definitely buy from them again. Your company has joined the other 3 companies that I purchase plants from every year. I personally don't see what problem people would have with this company. All I can think of is that some people are very hard to please. This Master Gardener is very Happy. Your company is from my state which makes it even better. I love to support small businesses. Look for another order from me. :D
|On Sep 19, 2014, amilie Saint Clairsville, OH wrote:
I placed my first order with NewGarden Plants about 2 months ago. Most of my order were Coneflowers and Hostas. Even though my son forgot to tell me my order had arrived (and been placed in a very hot garage) for three days, the plants looked healthy! All the coneflowers bloomed within weeks and look very healthy. I placed another order recently and was just as pleased. I can not say how customer service is as I had no reason / problems concerning my orders and did not need to contact them. Selection was down somewhat but only because it was nearing the end of the season. I still was able to get varieties not available locally at fair prices.
|On Jul 9, 2014, DGRich53 Janeville, WI wrote:
Posted on July 8, 2014, updated July 9, 2014
On July 9th, 2014, DGRich53 changed the rating from neutral to positive and added the following:
Update, my webmaster indicated the problem was THEIR auto fill program not NGP.
The plants arrived and NGP had handled the mailing issue up front. GREAT PLANTS, GREAT SERVICE, thanks.
|On Jun 28, 2014, krueller Brookpark, OH wrote:
A few weeks ago, I decided to redo the front of my house & I decided to order from this company, because their plants are usually a lot larger & healthier looking and I was not disappointed. I had the plants the next week, they were awesome looking and as usual they gave me a nice free annual, which looked great and worked well in my front yard. I will continue to do business with them. They're one of the best plant companies around, in my books!!!
|On Jun 24, 2014, doxielvr West Hartford, CT wrote:
Posted on June 24, 2014, updated June 24, 2014
On June 24th, 2014, doxielvr changed the rating from positive to neutral and added the following:
I am disappointed to say that this years order included extremely tiny petunia plants with an apology note that I was receiving 15 vs. the 12 I had ordered. It took nearly a full month for these plants to get anywhere near decent size and they are finally producing some flowers. Definitely not what I had in mind. Additionally I wrote to Pete to let him know how disappointed I was in these plants as I have been a customer for several years - and I received NO RESPONSE. Very disappointed to not get the courtesy of a response = you lost a customer.
On June 24th, 2014, doxielvr changed the rating from neutral to positive and added the following:
Within hours of posting my revised comments about this year's order I did hear from Pete at NGP. He offered me replacement plants or a refund. I trust he will make good on this offer and appreciate him contacting me.
|On May 15, 2014, LinkMNY Harris Hill, NY wrote:
I have ordered from New Garden Plants for several years and have never been disappointed. The plants are very well packaged for shipping and arrive exactly when requested. The plants are HUGE! - not what you expect from mail order, They are ready to put in the ground and look like at least a second-year perennial in the garden. I always look forward to the "bonus plant" that is included with every order - an added surprise!
|On May 12, 2014, danieltulip Brooksville, FL (Zone 9b) wrote:
Posted on March 23, 2013, updated May 12, 2014
On May 12th, 2014, danieltulip added the following:
I have ordered from this company again this year. (2014) Wow!! The plants all arrived in great shape. Especially impressed with the size of the plants. The shipping is outstanding, packed very well, nothing broken, bent or out of the pots. This is a company that you can safely order from on line. The owner seems anxious to please and has always returned my questions promptly. Dan. Florida
|On May 11, 2014, annamy Bridge City, TX wrote:
I am really impressed by this company!!!
|On May 9, 2014, marlyce Louisburg, KS wrote:
I have ordered plants from Dave for several years & have been blown away by how healthy they were!
|On May 6, 2014, tysus07 Hillsboro, VA wrote:
Posted on May 6, 2014, updated May 6, 2014
On May 6th, 2014, tysus07 added the following:
oops - I said in my review below to keep up the good work "Dave" and family, but of course I meant PETE and family! Sorry about that! : )
|On May 6, 2014, wruby Slatington, PA (Zone 6a) wrote:
I ordered several coneflowers from them a few years ago. The plants were not huge, but they were very healthy looking, and really took off as soon as I planted them.They had a terrific selection, packed everything carefully, gave me a bonus plant and really nice metal tags for the plants--I would definitely order from them again!!
|On May 6, 2014, TheDonSC wrote:
I just used NewGardenPlants.com for the first time, ordering quart-size Ice Plants. They arrived in perfect condition and are now blooming in our SC garden. The quality and size of the plant far exceeds most growers for the price. Packing is very well done and shipping advices were wonderful.
|On May 6, 2014, ski34days Redondo Beach, CA wrote:
Of all the online sites and all the mail order plants I have received this company is the best. I bought from them last year and I bought from them this year. The hydrangeas and echinecea I bought last year are doing beautifully, the lady's mantle and sea holly I bought this year are healthy and happy. The plants arrive in great condition and thrive after planting. A few weeks ago I received two orders, one from New Garden Plants and one from Wayside. The Wayside order arrived a day late after being in the box for 8 days and were dead on arrival. I requested a replacement package and the plants i received were hardly any better. I consider that $100 wasted. I will never order from any one other than New Garden Plants again.
|On Apr 5, 2014, ndoyle Lenoir City, TN (Zone 7a) wrote:
My order from NewGardenPlants.com arrived this week. No complaints, just kudos to them for their selection and service. The plants were of good size, healthy, and freshly potted with loose soil.
|On Mar 28, 2014, champcooper Houston, TX wrote:
Very good experience - plants arrived quickly (as I requested because of Houston weather) and were of a good size. They were packed very well with small plastic stakes. I am very pleased with this company and would order from again.
|On Mar 12, 2014, dogshed Stockton, MO wrote:
I looked at NGP's decided to wait on ordering because of the Neg's here. Well I bit the bullet and I ordered 3 hard to find Hibiscus plants a few weeks back a few days after I wanted to add one more. Pete added to the same order, so no extra on shipping. I requested ship day 3-10-14. They arrived 3/12/14. The packing was wonderful and the plants looked great. Course they are dormant but could tell they were nice alive plants. The bonus gift was great.
|On Sep 5, 2013, art33 Florissant, MO wrote:
I received my NewGardenPlants order today and was very pleased. The plants were larger than I expected and in excellent condition. The bonus plant was very nice as well. I had one other order that I decided to cancel so I emailed Pete and ask him to cancel that one. I know he's got to be a very busy guy, but still he promptly answered saying he would cancel the other order. Sure can't complain about that kind of customer service! I'll be ordering again from this company.
|On Jul 26, 2013, Sibilation Jacksonville, FL (Zone 9a) wrote:
A few weeks ago I decided that I wanted to try and grow some Fuchsia in Florida (apparently I'm a masochist) and settled on NewGardenPlants. They were cheap, have large plants, and a flat(ish) rate shipping policy. So I added everything to my basket, and during checkout I thought I'd be cute and in the "request ship date" box (or whatever it's called) I put "asap please." Of course, to me asap means 'yesterday,' but to a horticulturalist this means 'when conditions are best for the plants to be shipped.' I, being of the internet generation and in perpetual need of instant gratification, paced a furrow in my garden in anticipation. Then, I (ever the whiner) sent an 'gimme my plants ~ waaah' email. The owner's reply explained the shipping and said he would include some additional plants for the inconvenience (you know, the fake one I created in my mind) . Today they arrived, and they are all large, in perfect condition, and the additional plants (which I did not deserve) are numerous. I'll be shopping again soon, and with a specific ship date (for the date field - imagine that) at hand.
|On Jul 5, 2013, imaginefarm Perry, GA wrote:
Placed an order for 2 different types of perennials, about 12 total plants. They were on sale for great prices. The plants arrived packaged very well, in great shape. One extra plant included. I would GLADLY buy from them again. They had a "Color Guard" yucca for a price that could NOT be beat!
|On Jun 13, 2013, NJBOB Highland Lakes, NJ wrote:
Posted on June 6, 2013, updated June 13, 2013
On June 13th, 2013, NJBOB changed the rating from negative to positive and added the following:
Was sent a very nice replacement plant for the one that was substituted and from talking to others Meteor Yellow appears to be a slow grower. Have to say the plants are some of the nicer ones I have received mail order and very good packing. But please do not substitute plants without asking your customers first.
|On Jun 8, 2013, ThrickaThrick Stillwater, OK wrote:
I ordered 2 Jack Frost Brunnera from New Garden. When the packaged arrived it was obvious that they thought a lot about how to package plants to protect them. I thought it was unique (maybe not, sort of new to mail ordering live plants) that they hot glued the wrapping paper, that was wrapped around the plant and secured with rubber bands, to the bottom of the box so they were guaranteed to stay upright.
|On May 16, 2013, suenjimsgarden Mount Prospect, IL wrote:
I just received my order of 12 coral bells and they are perfect. Well packed. Shipped timely. Healthy plants. Got the free stuff too. Will definitely order again.
|On Apr 24, 2013, timonsgirl Mount Prospect, IL wrote:
I ordered for the first time this year from New Garden Plants and received my order today. I have already placed a second order.
|On Apr 19, 2013, myrelle22 Belton, TX wrote:
I ordered the Hollyhock 'Chater's Double White' (Alcea rosea) and Hollyhock Scarlet (Alcea Rosea). I have never ordered plants via mail order and was skeptical. I was very pleasantly surprised when my order arrived. The plants were in perfect condition. They looked healthier than the plants in Lowe's and Home Depot nursery departments. (We don't have a *real* nursery in this little town). Very healthy looking plants and a bonus plant was included that looked just as good as the hollyhocks.
|On Apr 18, 2013, againes_5 Copper Canyon, TX wrote:
I ordered 3 dianthus raspberry swirl, 3 dianthus brilliant star, and 1 dianthus heart attack. In addition to this I unexpectedly received a stickered "bonus plant" of 1 sedum angelina. Upon opening the box, I was blown away at the amazing packaging job. Not one plant was damaged, literally no soil was to be found outside of the pots (meaning the plants were so well packaged that soil was not tossed all about the box) and the soil was still damp (meaning they had the care and foresight to water prior to shipment). I definitely will order from this company again! Kudos to a great job!
|On Apr 11, 2013, cerealkiller Ramtown, NJ wrote:
Posted on April 11, 2013, updated April 11, 2013
On April 11th, 2013, cerealkiller added the following:
|On Mar 21, 2013, morningloree Heathrow, FL wrote:
My plants arrived in great shape and there was an added bonus plant which was in bloom. The prices are great and there is a wonderful variety of plants from which to choose. I will be ordering from them again soon!
|On Apr 19, 2012, mgcmember07 Arkoe, MO wrote:
Very positive. Ordered on Sat and asked for delivery this week and they sent on Tue and arrived Thur. Packed beautifully and plants were in very good condition. One price shipping so you can buy a lot and still have economic shipping. Their online site is easy to use too.
|On Apr 9, 2012, joyhil Raleigh, NC wrote:
Received my 45 annuals last week as I requested. All look beautiful and were very well packed, they arrived in great shape. Will order from them again.
|On Jun 23, 2011, Whirlwind2000 Monroe, CT wrote:
I purchased 2 heuchera and was very surprised at the excellent way they were packed. They put the plants in a fiber type bag secured them and glued them to the bottom of the box and to the adjoining bags. I had quite a time getting them off the box, but I was greatful as you could have tossed that box and the plants would not have moved. Great idea. No soil was lost either. I also received an unexpected free plant. I will purchase from them again.
|On Jun 19, 2011, Marilynbeth Hebron, KY wrote:
First time ordering and won't be my last ordering from them.
|On Jun 17, 2011, missaniss Candler, NC wrote:
I just received and planted my order the other day. I bought 2 different kinds of lilac bushes and 2 blue salvias. I am very pleased with this company, my plants arrived in very good condition and were packed great. Each plant was individually wrapped in a thin fabric and hot glued to the box to prevent any movement during shipment. I also received a bonus plant to my surprise of an English Daisy! I would definitely shop with this company again and would recommend them to my gardening friends!
|On Jun 3, 2011, yukons_mom Boise, ID wrote:
What a wonderful transaction! The plant arrived safe and sound and there was an additional plant in the box. The plants were packaged in a manner that would allow the them to ride upside down without damage.
|On May 12, 2011, clively Cresson, TX wrote:
Wow! Nice Plants. This is the first company that has sent me decent-looking echinaceas: a nice size and healthy.