I just completed my first transaction with this company and, overall, I am happy with my purchase. I ordered 12 plants and received a 13th as a free gift. The plants were all potted and each placed inside of it's own brown paper bag with a loose rubber band holding it in place within it's bag. Then they were set down within the box, side by side, and the box marked with which way was up.
I received my order quickly and had also received a timely email to response from Pete in regards to a shipping question that I had.
2 of my plants did have some yellow/brown leaves on them. One was the Stella De Oro Daylilly and the other was the Potentilla 'Arc-en-ciel' which was a bit more pronounced. I snipped off the dead leaves and am hoping that these plants will do well now that they are in the ground. It's too early to tell just how well they'll all thrive. They are all perennials within my zone, but I suppose that only time will tell.
I will say that the plants looked full and healthy enough that I felt confident in placing a second order with this company! Hoping to be able to share more positive feedback very soon! :)
Posted on May 18, 2013, updated May 10, 2015
Posted on May 9, 2013, updated May 18, 2013
Posted on May 6, 2012, updated May 9, 2013
I ordered two penstemon, two coneflower & one helenium.
One penstemon was had the top almost completely broken off so they included another free one and added a bonus plant of a coreopsis . All the other plants were in good condition and very well packaged.
On May 9th, 2013, bryana changed the rating from positive to neutral and added the following:
I placed a very large order with \'NO SUBSTITUTIONS PLEASE\' as the only comment. Most of the plants were large, healthy and packed well. A couple of the plants were missing quite a bit of potting mix and a couple annuals looked like they had just been started in jiffy peat disks and re-potted. They did not receive one plant from a supplier so they substituted another - despite the fact that \'NO SUBSTITUTIONS\' was printed on the order receipt they enclosed. My emails to them went unanswered so I had to call my credit card to start a refund.On May 18th, 2013, bryana changed the rating from neutral to positive and added the following:
They finally answered my email and sent the plant I had originally ordered - all the plants are in good shape.On May 10th, 2015, bryana added the following:
I ordered five Coreopsis, four Agastache and one Beardtongue.
All the plants were healthy and good sized .
They are all doing fine more than a week after planting.
On May 7, 2015, Cheryl8 Monroe Township, NJ (Zone 7a) wrote:
Posted on April 17, 2014, updated May 7, 2015
I just received my order from New Garden Plants, 11 annuals and 3 perennials. All were packed perfectly, and I mean perfectly.All the plants were in excellent shape, big and healthy. One of the petunia\'s I ordered had a note next to it - very young yet - sent 2 for 1, and BOTH of them were beautiful. Plus the bonus plant is a nice treat. Overall, I am extremely pleased and excited to get planting. You won\'t be disappointed with this company. Thank you Pete, great packing, fast shipping, beautiful plants. I\'ll be back for more, for sure.
On May 7th, 2015, Cheryl8 added the following:
Received my new order today from New Garden Plants, 23 plants in all, 11 annuals and 12 perennials + a bonus plant. They were all perfectly packed, thank goodness because the FedEx guy literally threw the box. Beautiful, large, healthy plants and not a leaf broken. I highly recommend New Garden Plants.Thank you again Pete. I'll be back again…
On Apr 29, 2015, magickalgardens Coleman, MI wrote:
I order hundreds of dollars of plants every year. First time with this company. Perfect! These are nice healthy plants. Great packaging. I will definitely buy from them again. Your company has joined the other 3 companies that I purchase plants from every year. I personally don't see what problem people would have with this company. All I can think of is that some people are very hard to please. This Master Gardener is very Happy. Your company is from my state which makes it even better. I love to support small businesses. Look for another order from me. :D
On Sep 19, 2014, amilie Saint Clairsville, OH wrote:
I placed my first order with NewGarden Plants about 2 months ago. Most of my order were Coneflowers and Hostas. Even though my son forgot to tell me my order had arrived (and been placed in a very hot garage) for three days, the plants looked healthy! All the coneflowers bloomed within weeks and look very healthy. I placed another order recently and was just as pleased. I can not say how customer service is as I had no reason / problems concerning my orders and did not need to contact them. Selection was down somewhat but only because it was nearing the end of the season. I still was able to get varieties not available locally at fair prices.
Posted on July 8, 2014, updated July 9, 2014
They seem to have a problem with data entered on their website. My credit card number appeared in the address label but when I e-mailed them about the problem, they failed to respond; additionally, they shipped Fedex secured so CS refuses to give package information "without the shipper's authorization". That's usually a sign that a merchant KNOWS they have a site problem.
I'll update this posting when the plants arrive....
On July 9th, 2014, DGRich53 changed the rating from neutral to positive and added the following:
Update, my webmaster indicated the problem was THEIR auto fill program not NGP.
The plants arrived and NGP had handled the mailing issue up front. GREAT PLANTS, GREAT SERVICE, thanks.
A few weeks ago, I decided to redo the front of my house & I decided to order from this company, because their plants are usually a lot larger & healthier looking and I was not disappointed. I had the plants the next week, they were awesome looking and as usual they gave me a nice free annual, which looked great and worked well in my front yard. I will continue to do business with them. They're one of the best plant companies around, in my books!!!
On Jun 24, 2014, doxielvr West Hartford, CT wrote:
Posted on June 24, 2014, updated June 24, 2014
Posted on May 6, 2014, updated June 24, 2014
I have ordered from newgardenplants 3 times - have not yet received my order this year. The plants I purchased did very well. A few did not come back - but we had a very rough winter here in the Northeast. I think their prices are fair, the plants arrive healthy and were well packed and I was impressed with how well they grew. I love the variety, and the convenience of being able to order from home. While I love to visit garden centers, I just cannot find everything I want in one place the way I can with ngp.
On June 24th, 2014, doxielvr changed the rating from positive to neutral and added the following:
I am disappointed to say that this years order included extremely tiny petunia plants with an apology note that I was receiving 15 vs. the 12 I had ordered. It took nearly a full month for these plants to get anywhere near decent size and they are finally producing some flowers. Definitely not what I had in mind. Additionally I wrote to Pete to let him know how disappointed I was in these plants as I have been a customer for several years - and I received NO RESPONSE. Very disappointed to not get the courtesy of a response = you lost a customer.On June 24th, 2014, doxielvr changed the rating from neutral to positive and added the following:
Within hours of posting my revised comments about this year's order I did hear from Pete at NGP. He offered me replacement plants or a refund. I trust he will make good on this offer and appreciate him contacting me.
I have ordered from New Garden Plants for several years and have never been disappointed. The plants are very well packaged for shipping and arrive exactly when requested. The plants are HUGE! - not what you expect from mail order, They are ready to put in the ground and look like at least a second-year perennial in the garden. I always look forward to the "bonus plant" that is included with every order - an added surprise!
On May 12, 2014, danieltulip Brooksville, FL (Zone 9b) wrote:
Posted on March 23, 2013, updated May 12, 2014
I have ordered from New Garden Plants several times in 2012 and 2013. I was very satisfied with the service and the quality of their plants. I have emailed Pete twice for info and both times I got a prompt reply. Have had only postive experiences with this company. ( And I'm not easy to satisfy and yes, I'm considered "Picky".) danieltulip
On May 12th, 2014, danieltulip added the following:
I have ordered from this company again this year. (2014) Wow!! The plants all arrived in great shape. Especially impressed with the size of the plants. The shipping is outstanding, packed very well, nothing broken, bent or out of the pots. This is a company that you can safely order from on line. The owner seems anxious to please and has always returned my questions promptly. Dan. Florida
I am really impressed by this company!!!
I ordered a butterfly bush from another mailorder company and it was super small and the plant was packed poorly.
I then ordered one from NEWGARDENPLANTS.COM after reading the reviews here first :)
The bush that arrived was FAR SUPERIOR to the other one and was packed wonderfully!!!! There was no way the plants were going to shift around because they were packed so well!!
The company even threw in a bonus plant which a absolutely adore!!
Newgardenplants.com is AMAZING and I will be doing business with them again SOON :)
Posted on May 6, 2014, updated May 6, 2014
This was my first order with New Garden Plants.com. I had read the reviews, and based on the fact that the most recent reviews were mostly positive, I went ahead and placed my order. Wow - what a fantastic experience! I placed my online order on a Saturday and the plants arrived that Thursday. All plants were packaged extremely well and looked great! They were bigger than I had anticipated and very healthy and just what I had ordered. I loved my "bonus" plant, too! As a matter of fact, I was so pleased with my order that I placed another order a few days later and I am now eagerly awaiting receipt of that order. Keep up the good work, Dave & family - you offer a wonderful selection of plants, at reasonable prices, and I am a very happy new customer!
On May 6th, 2014, tysus07 added the following:
oops - I said in my review below to keep up the good work "Dave" and family, but of course I meant PETE and family! Sorry about that! : )
On May 6, 2014, wruby Slatington, PA (Zone 6a) wrote:
I ordered several coneflowers from them a few years ago. The plants were not huge, but they were very healthy looking, and really took off as soon as I planted them.They had a terrific selection, packed everything carefully, gave me a bonus plant and really nice metal tags for the plants--I would definitely order from them again!!
I just used NewGardenPlants.com for the first time, ordering quart-size Ice Plants. They arrived in perfect condition and are now blooming in our SC garden. The quality and size of the plant far exceeds most growers for the price. Packing is very well done and shipping advices were wonderful.
I highly recommend this site for your garden needs. They are a family-run company and provide excellent and courteous service. I place them at the five star level along with HighCountryGardens,com
On May 6, 2014, ski34days Redondo Beach, CA wrote:
Of all the online sites and all the mail order plants I have received this company is the best. I bought from them last year and I bought from them this year. The hydrangeas and echinecea I bought last year are doing beautifully, the lady's mantle and sea holly I bought this year are healthy and happy. The plants arrive in great condition and thrive after planting. A few weeks ago I received two orders, one from New Garden Plants and one from Wayside. The Wayside order arrived a day late after being in the box for 8 days and were dead on arrival. I requested a replacement package and the plants i received were hardly any better. I consider that $100 wasted. I will never order from any one other than New Garden Plants again.
Very good experience - plants arrived quickly (as I requested because of Houston weather) and were of a good size. They were packed very well with small plastic stakes. I am very pleased with this company and would order from again.
I looked at NGP's decided to wait on ordering because of the Neg's here. Well I bit the bullet and I ordered 3 hard to find Hibiscus plants a few weeks back a few days after I wanted to add one more. Pete added to the same order, so no extra on shipping. I requested ship day 3-10-14. They arrived 3/12/14. The packing was wonderful and the plants looked great. Course they are dormant but could tell they were nice alive plants. The bonus gift was great.
Would most definitely order again.
I received my NewGardenPlants order today and was very pleased. The plants were larger than I expected and in excellent condition. The bonus plant was very nice as well. I had one other order that I decided to cancel so I emailed Pete and ask him to cancel that one. I know he's got to be a very busy guy, but still he promptly answered saying he would cancel the other order. Sure can't complain about that kind of customer service! I'll be ordering again from this company.
On Jul 26, 2013, Sibilation Jacksonville, FL (Zone 9a) wrote:
A few weeks ago I decided that I wanted to try and grow some Fuchsia in Florida (apparently I'm a masochist) and settled on NewGardenPlants. They were cheap, have large plants, and a flat(ish) rate shipping policy. So I added everything to my basket, and during checkout I thought I'd be cute and in the "request ship date" box (or whatever it's called) I put "asap please." Of course, to me asap means 'yesterday,' but to a horticulturalist this means 'when conditions are best for the plants to be shipped.' I, being of the internet generation and in perpetual need of instant gratification, paced a furrow in my garden in anticipation. Then, I (ever the whiner) sent an 'gimme my plants ~ waaah' email. The owner's reply explained the shipping and said he would include some additional plants for the inconvenience (you know, the fake one I created in my mind) . Today they arrived, and they are all large, in perfect condition, and the additional plants (which I did not deserve) are numerous. I'll be shopping again soon, and with a specific ship date (for the date field - imagine that) at hand.
Is gardening suppose to help improve patients? or is that fishing? Xanax?
Placed an order for 2 different types of perennials, about 12 total plants. They were on sale for great prices. The plants arrived packaged very well, in great shape. One extra plant included. I would GLADLY buy from them again. They had a "Color Guard" yucca for a price that could NOT be beat!
Posted on June 6, 2013, updated June 13, 2013
It would have been neutral , but I have e-mailed 3 times with no response. My order included 5 Echinacea . Four were nice sized plants and one (Meteor Yellow) was very small just reaching the top of the pot. The main reason I e-mailed was that they substituted Hot Coral which I already had a few of for Salsa Red without notification.
In these days it is not hard for a company to contact you about such matters and they had plenty of other plants I would have preferred . In what other business can a company just send what they want.
Order ID 6346
On June 13th, 2013, NJBOB changed the rating from negative to positive and added the following:
Was sent a very nice replacement plant for the one that was substituted and from talking to others Meteor Yellow appears to be a slow grower. Have to say the plants are some of the nicer ones I have received mail order and very good packing. But please do not substitute plants without asking your customers first.
On Jun 8, 2013, ThrickaThrick Stillwater, OK wrote:
I ordered 2 Jack Frost Brunnera from New Garden. When the packaged arrived it was obvious that they thought a lot about how to package plants to protect them. I thought it was unique (maybe not, sort of new to mail ordering live plants) that they hot glued the wrapping paper, that was wrapped around the plant and secured with rubber bands, to the bottom of the box so they were guaranteed to stay upright.
I had ordered a Jack Frost Brunerra from Jung Seed and the difference in size and quality was startling (I would buy seed and roots from Jung however). Much bigger, much healthier, and packaged respectfully.
The company added a freebie. Freebies are always nice. They don't have to do that. Not sure that they do that with every order. This was a first time order.
Due to the quality of this order I have just placed another order for some flowering perennials for a rejuvenated flower garden. Thanks New Garden.
On Apr 24, 2013, timonsgirl Mount Prospect, IL wrote:
I ordered for the first time this year from New Garden Plants and received my order today. I have already placed a second order.
The plants arrived packaged very safely and in excellent condition.
The burning hearts I ordered arrived blooming and the two coreopsis are full and bushy.
None of the plants had any dead stems, wilting or drooping. There was no soil loss in any of the plants during shipping. They were perfectly watered - not over or under watered - which has been a big problem I've experienced with several companies in the past few years.
I ordered the Hollyhock 'Chater's Double White' (Alcea rosea) and Hollyhock Scarlet (Alcea Rosea). I have never ordered plants via mail order and was skeptical. I was very pleasantly surprised when my order arrived. The plants were in perfect condition. They looked healthier than the plants in Lowe's and Home Depot nursery departments. (We don't have a *real* nursery in this little town). Very healthy looking plants and a bonus plant was included that looked just as good as the hollyhocks.
I will be ordering from Pete in the future and recommending him to others.
On Apr 18, 2013, againes_5 Copper Canyon, TX wrote:
I ordered 3 dianthus raspberry swirl, 3 dianthus brilliant star, and 1 dianthus heart attack. In addition to this I unexpectedly received a stickered "bonus plant" of 1 sedum angelina. Upon opening the box, I was blown away at the amazing packaging job. Not one plant was damaged, literally no soil was to be found outside of the pots (meaning the plants were so well packaged that soil was not tossed all about the box) and the soil was still damp (meaning they had the care and foresight to water prior to shipment). I definitely will order from this company again! Kudos to a great job!
Posted on April 11, 2013, updated April 11, 2013
Shipment arrived intact with healthy plant despite issues with FedEx-their explanation as to the delivery delay was laughable. Well-packed. Extra plant added without cost was a nice touch. Would order again from this company. I think Pete needs as many orders as he can get considering the size of his family. My best.
On April 11th, 2013, cerealkiller added the following:
My plants arrived in great shape and there was an added bonus plant which was in bloom. The prices are great and there is a wonderful variety of plants from which to choose. I will be ordering from them again soon!
Very positive. Ordered on Sat and asked for delivery this week and they sent on Tue and arrived Thur. Packed beautifully and plants were in very good condition. One price shipping so you can buy a lot and still have economic shipping. Their online site is easy to use too.
I purchased 2 heuchera and was very surprised at the excellent way they were packed. They put the plants in a fiber type bag secured them and glued them to the bottom of the box and to the adjoining bags. I had quite a time getting them off the box, but I was greatful as you could have tossed that box and the plants would not have moved. Great idea. No soil was lost either. I also received an unexpected free plant. I will purchase from them again.
I just received and planted my order the other day. I bought 2 different kinds of lilac bushes and 2 blue salvias. I am very pleased with this company, my plants arrived in very good condition and were packed great. Each plant was individually wrapped in a thin fabric and hot glued to the box to prevent any movement during shipment. I also received a bonus plant to my surprise of an English Daisy! I would definitely shop with this company again and would recommend them to my gardening friends!
What a wonderful transaction! The plant arrived safe and sound and there was an additional plant in the box. The plants were packaged in a manner that would allow the them to ride upside down without damage.
I was looking for a specific plant to place in a bed with a Rose of Sharon "Bluebird". I found a complimentary Rose of Sharon "Blush Satin" at New Garden Plants. Not only did the plants arrive in a timely manner, it arrived in bud!
Wow! Nice Plants. This is the first company that has sent me decent-looking echinaceas: a nice size and healthy.
I've purchased at least a thousand dollars worth of plants from New Garden Plants this season - my first order was so wonderful looking, I went back for more. I've even placed a couple of orders for a friend of mine, the plants were just so nice.
Packing is excellent. The plants are not shipped too wet, and they are secured very well in the box. No breakage occurred because of loose pots.
I love these guys. Well done, New Garden Plants! And, Thank You!
On Apr 14, 2011, onewish1 Denville, NJ (Zone 6b) wrote:
I could not be happier with my order... plants were wrapped in either cloth sleeves or paper bags and hot glued to the box and other containers .. those plants were not going anywhere!!!... looking forward to future orders!!!... I also put photos of the shipping (after I unpacked 1/2 the box).. and the plant sizes in my diary