|Positive ||lucaT |
|On Mar 25, 2011, lucaT Casale di Scodosia (PD)
Posted on March 18, 2011, updated March 25, 2011
Posted on March 17, 2011, updated March 18, 2011
I performed an order, paying 20,10 euros, at the beginning of February. When I placed the order, KPR sent me a mail with payment details and the expected delivery time: February-March.
I payed the price requested, but I haven't received any kind of mail confirming payment. I asked KPR if it has received my payment and about delivery time. I sent it dozens of mails, but it never answered me. This is why I had a negative experience. But if KPR kindly will answer my questions or the seeds will arrive before the end of March, I promise to change my mind about KPR. However, at the present day, my experience is negative.
On March 18th, 2011, lucaT changed the rating from negative to neutral and added the following:
Well, you have finally answered..
I change my rating to neutral, since it's the middle of March and so there is no delay in delivery time, as you wrote. When I will receive the seeds I will change my rating to positive.
On March 25th, 2011, lucaT changed the rating from neutral to positive and added the following:
Today I' ve received the seeds. They seems to be ok. It's the 25th of March, so there is no delay. It's my first order at KPR, but, all considered, I can change the rating to positive.
On Mar 25, 2011, KPR - Gardeners Club Slovakia responded with:
"On Mar 17, 2011 10:56 AM, KPR - Gardeners Club Slovakia responded with:
17 emails including 4 orders sent by client, 3 orders cancelled by client, the last one for 15 € has been paid.
7 emails sent by KPR
Payment was ordered at clients bank incorrectly (client did not follow payment details in email confirmation) and thus has been returned. Then asisted by KPR to help client make the payment.
As client wrote:
"I performed an order, paying 20,10 euros, at the beginning of February. When I placed the order, KPR sent me a mail with payment details and the expected delivery time: February-March."
on the middle of March, we are still on time.
So there is no reason for negative feedback. Really special care has been provided, altough very small order."