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Comments regarding KPR - Gardeners Club Slovakia

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You are viewing only negative comments

  Feedback History and Summary  
1 positive
2 neutrals
7 negatives

Comments:

RatingAuthorContent
Negative octavia_kiss
(1 review)
On Jan 3, 2013, octavia_kiss Timisoara
Romania wrote:

Posted on July 31, 2011, updated January 3, 2013
Hi,
After seeing that I get no reply from this "company" I decided to search similar experiences on the web and it seems that I'm not the only one fouled! I should have searched before making any order(and payment)!

I followed the instructions exactly. They said that due date for my order is March-May! We are almost in August and I received NOTHING!

MARTIN SMETANA, what do you say about this?

On you site you say that:
"Orders are usually dispatched as soon as we receive your payment. No responsibility is taken for seeds lost in transit unless insurance option is arranged with us prior to shipping. (This means however higher shipping costs.)"

My order was insured also!

Start treating your clients with more respect and answer the emails!

We are in August! Where is my order? March-May has long expired!

I'm very dissapointed. In your "club" you can't find any member to reply emails? And deal with clients?


On January 3rd, 2013, octavia_kiss added the following:

Hello, miracles happen! After more than 1 year, the seeds finally arrived! They suddenly sent me a confirmation email(around Christmas 2012) for my payment (which had been done more than 1 year ago) announcing me that they sent the seeds.

So, yes, the seeds arrived. 3 kinds were missing but they compensated it by giving more seeds from the other kinds. I no longer bother to ask for the missing ones.

Would had been nice to send some appologies for the delay and for the replacements. But no, they acted like nothing ever happened.

It's like there are only robots, no brains, no human skills or at least marketing knowledge.

I maintain my negative rating. I'll never order from them.
Negative mboret
(1 review)
On Jun 2, 2012, mboret Dronten
Netherlands wrote:

I've ordered, begin of April, seeds of Poncirus Trifoliata.
I've paid, and since then: nothing.
No seeds, no reply on my mail(s),
so my conclusion is that they are thieves!

Negative Z_Hongo
(1 review)
On Feb 2, 2012, Z_Hongo wrote:

Posted on July 4, 2011, updated February 2, 2012
Posted on June 10, 2011, updated July 4, 2011
Posted on May 17, 2011, updated June 10, 2011
Posted on May 10, 2011, updated May 17, 2011
Posted on May 3, 2011, updated May 10, 2011
Posted on May 3, 2011, updated May 3, 2011
Posted on April 25, 2011, updated May 3, 2011
Posted on April 18, 2011, updated April 25, 2011
Posted on April 11, 2011, updated April 18, 2011
Posted on April 4, 2011, updated April 11, 2011
Posted on April 4, 2011, updated April 4, 2011
Posted on April 4, 2011, updated April 4, 2011
Posted on April 1, 2011, updated April 4, 2011
Posted on February 17, 2011, updated April 1, 2011
Posted on February 16, 2011, updated February 17, 2011
This guy (Martin Smetana) is a fraudster. I paid my seeds and didnīt get anything by now and itīs been 2 months since I send the money.
He doesnīt answer to the emails I sent.

Donīt order anything to these guys (KPR) unless they send the seeds first.


On February 17th, 2011, Z_Hongo changed the rating from negative to neutral and added the following:

I have to say you are right, I read the mail again and it figures the period of delivery (January-March). I really want to apologize for this big mistake and hope youīll forgive me. Iīm really sorry.
On April 1st, 2011, Z_Hongo changed the rating from neutral to negative and added the following:

Today is the 1st April and I didnīt receive the seeds. Youīre no longer on time.
On April 4th, 2011, Z_Hongo added the following:

4th april and still nothing........
On April 4th, 2011, Z_Hongo added the following:

4th april and still nothing........
On April 4th, 2011, Z_Hongo added the following:

4th april and still nothing........
On April 11th, 2011, Z_Hongo added the following:

11th April and no seeds arrived and no email received. I would like to know what would be KPRīs excuse now. The first was that we donīt know how to read, now that we learned how to do it right thanks to them, whatīs the next excuse? Maybe that we didnīt order thousands of dollars and thatīs why our order has no priority like others? or just that they keep the money because they need to buy a new car? who knows?

Iīm an experienced gardenener with 20 years of experience and Iīve been ordering seeds since a long time. This is the worst way Iīve been treated as a customer ever:

They didnīt answer any of my mails, they accused me and others of being illiterate and/or ignorant, finally after a long wait the seeds didnīt arrive in the "agreed period of time", and lastly and worst of all, they donīt even bother to contact me to tell whatīs wrong with the order.

But I know very well this kind of people, itīs never their fault, theyīre the best and are others who are in fault. I think this time is going to be the mailmanīs fault or anything else, maybe Japanīs recent disaster.

Finally let me tell you something, NOBODY THAT I KNOW, INCLUDING MY STUDENTS, ARE NEVER EVER GONNA ORDER ANYTHING FROM YOU.

Iīll keep you guys updated, if this people think Iīm gonna give up they donīt really know how big my balls are.




On April 18th, 2011, Z_Hongo added the following:

18th april........still nothing.
On April 25th, 2011, Z_Hongo added the following:

25th April..........nothing and more nothing!!!!!!!!!!
On May 3rd, 2011, Z_Hongo added the following:

3rd May................no seeds. 2 months delay, this is unpresentable.
On May 3rd, 2011, Z_Hongo added the following:

I ordered recently some seeds to a serious company and got the seeds in 10 days. Thatīs how serious people work!!!!! and they answered ALL OF MY MAILS.

Another issue, you should treat all the customers the same way and not considering just the amount of money spent in the order. If you give priority to big money orders, such as you do, you should let the customers know and tell it clearly in your webpage, something you donīt do.



On May 10th, 2011, Z_Hongo added the following:

10th may.......nothing

This is a huge fraud. At least I just ordered 15 euros, itīs something I do always when itīs the first time I order to someone I donīt know.

Donīt trust anyone the first time and donīt order big money. Be very carefull with third world countries such as this one.
On May 17th, 2011, Z_Hongo added the following:

17th may...............nothing.

Besides what janmalysz recommends, I think we could also send 100 mails everyday to colapse their mail.
On June 10th, 2011, Z_Hongo added the following:

10th june and no seeds. Itīs time to go to the police.
On July 4th, 2011, Z_Hongo added the following:

Iīve denounce this thief (Martin Smetana) to the police. Let see what happens.
On February 2nd, 2012, Z_Hongo added the following:

Well, finally Iīve denounced this guy to the spanish "guardia civil" for an internet fraud. Let see if at least he gets what he deserves. Maybe, if weīre lucky, the webpage KPR can be closed down.
On Feb 2, 2012, KPR - Gardeners Club Slovakia responded with:

"On Feb 16, 2011 7:37 AM, KPR - Gardeners Club Slovakia responded with:

Negative comments are made only by customers who have not read nor "sales conditions" nor "email confirmation of the order", but neverthless they sent money for their orders.

"The placing of an order by any means signifies the acceptance of the above terms and conditions."

After customer place an order, s/he receive an email confirmation from KPR. This confirmation contains both payment details as well as the expected delivery time of the order.

Some customers pay it immediately, without carefuly reading what they are paying for and when they will receive it. Instead of just quick look on the short email order confirmation, such customers are disturbing many times by the same question "when I will receive my order?".

Any additional conversations with such customers is both not necessary nor usefull. It is just waste of the time which is slowing us proccessing the orders. Due to this reason, as written in our sales conditions, we do not provide additional information for questions "when I will receive my order" if we are still within the expected delivery time which was provided in the order confirmation together with the payment details.

Let's look on this example:
order placed Thursday, December 30, 2010 1:32 PM
order confirmed by KPR Thursday, December 30, 2010 6:47 PM when customer was informed about estimated delivery in the period: January-March 2011

customer changed payment method on Monday, January 03, 2011 1:03 PM, confirmed by KPR on the same day.

Today, it is 16th February 2011, so we are still in the agreed delivery period.

Since then he sent many emails concerning the same questions "when I will receive my order"...

Conlusions: Read, read and read... If you can not read or you do not want to read, kindly do not place an orders! Thanks. :-)"


Negative panapo
(1 review)
On Jan 11, 2012, panapo Athens
Greece wrote:

Posted on November 30, 2011, updated January 11, 2012
Posted on November 27, 2011, updated November 30, 2011
Posted on November 15, 2011, updated November 27, 2011
Posted on November 3, 2011, updated November 15, 2011
Posted on October 18, 2011, updated November 2, 2011
The WORST ever customer service.
It NEVER replied to my emails.

Here is story:
I placed an order on the 26/DEC/2010, for two (2) kilos of Pleurotus Ostreatus seeds, that should have arrived to me in April/May, as they said in their email on the 30/DEC/2010.
I made the wire transfer to their bank account on the 30/DEC/2010. They should see the funds in their account a few days later (4-5days), no confirmation from them!.
Anyway, i waited patiently till 12/JUL/2011, which was my first email to them. NO REPLY!! I tried to contact them several times after that date using their webform (no other contact information available), still nothing!
I have also sent them my Banks account details in order for them to return my money, if they were not capable in fulfilling my order... but still no reply or any action from them.
It's OCTOBER 2011 and NO package has arrived yet or any email from them!!!!

MARTIN SMETANA, where are you?!?!

Waiting for your action and/or your reply.

Mr Apostologlou Panagiotis
Tel: +306973630417


On November 2nd, 2011, panapo added the following:

03/NOV/2011.... nothing yet!!
On November 14th, 2011, panapo added the following:

Still NO reply!!!!
On November 27th, 2011, panapo added the following:

27/NOV/2011... and stil nothing!!! if someone has any phone number of the KPR company, so i can contact them directly, i would be gratefull. thank you
On November 30th, 2011, panapo added the following:

Guess what!!! after 5 months they replied to my emails saying that they received my payment and they are sending the order!
Let's see......
On January 11th, 2012, panapo added the following:

Finally... the package arrived!!! it's only been one year since my order!!! besides that, from the moisture the seeds already gave mushrooms in the package!! i still keep my rating to negative, it's not worth doing business with those guys, unless the change their customer service policy and also provide a telephone number to reach them!!! bad company!
Negative mispeli
(1 review)
On Jul 25, 2011, mispeli Seinäjoki
Finland wrote:

Posted on July 9, 2011, updated July 25, 2011
Posted on May 28, 2011, updated July 9, 2011
Posted on May 4, 2011, updated May 28, 2011
I order and pay in last july,now i still wait my seeds. I send many Emails, no answer, i send letter, no answer.
They take my money but doesnīt send anything.If they donīt send seeds very soon i go to police.


On May 28th, 2011, mispeli added the following:

I send more @mails, no answer.
No seeds, no @mails, next i send letter to his home address.
On July 9th, 2011, mispeli added the following:

Now i got seeds. It take 11 months 20 days after day when i pay my order. Three species still missing, i send e-mail to KPR and now i wait again.
On July 25th, 2011, mispeli added the following:

Now i got last seeds. I donīt change rating because is too long time wait order if it take over a year.

Order and pay in july 2010 and get seeds in july 2011.

Negative janmalysz
(3 reviews)
On May 16, 2011, janmalysz Warsaw
Poland wrote:

This is a copy of our last email to Mr. Martin Smetana, KPR Slovakia owner :
"The time of delivery ( February) agreed upon has expreed long ego. Repeated reminders were no effect. We can no longer put up with the indifferent treatment acorder our Gloriosa seeds order.
We are forced to appoint the final date on delivery on 30 April 2011 and in case this term is also exceeded, we shall have to inform about KPR Slovakia " gold mine business " as follow:
Slovakia Financial Police Office,
Slovakia Office of Financial Control,
Slovakia Tax Control."
Until now (16 05 2011) , no seeds, no answer ,no comments!!!
Jan Malysz, Warsaw, Poland

Negative madinPOLAND
(1 review)
On Jun 22, 2010, madinPOLAND 09-100
Poland wrote:

Hello,

in the begining of March i ordered seeds, and i paided to account Martin Smetana. Now is June ang i do not get any seeds. I wrote to then few e:mail. They answered me by some, but not all. I do not know what I will do. Mayby go to police, i will wait few days.
Mayby you have some information , about this company. I need phone number to Martin Smetana.

Thanks
Madin
madin.biuro@gmail.com
tel.; 0048 783-144-788


On Jun 22, 2010, KPR - Gardeners Club Slovakia responded with:

"On Feb 16, 2011 7:40 AM, KPR - Gardeners Club Slovakia responded with:

Negative comments are made only by customers who have not read nor "sales conditions" nor "email confirmation of the order", but neverthless they sent money for their orders.

"The placing of an order by any means signifies the acceptance of the above terms and conditions."

After customer place an order, s/he receive an email confirmation from KPR. This confirmation contains both payment details as well as the expected delivery time of the order.

Some customers pay it immediately, without carefuly reading what they are paying for and when they will receive it. Instead of just quick look on the short email order confirmation, such customers are disturbing many times by the same question "when I will receive my order?".

Any additional conversations with such customers is both not necessary nor usefull. It is just waste of the time which is slowing us proccessing the orders. Due to this reason, as written in our sales conditions, we do not provide additional information for questions "when I will receive my order" if we are still within the expected delivery time which was provided in the order confirmation together with the payment details.

Conlusions: Read, read and read... If you can not read or you do not want to read, kindly do not place orders! Thanks. :-)"



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