When I first received my order of 4 venus fly traps, to be given as Christmas gifts to my grandchildren, I thought that one was very close to being dead. I immediately wrote to the company asking for a new plant to be shipped via overnight express delivery at the co's cost; since Christmas eve is only a week away. To my surprise, I received an immediate and very gracious reply. They offered to replace the plant immediately, (by Christmas Eve), if in fact the one was ill. They suggested that the plant is most likely in a dormant state and that the others will follow, into this state. On looking at the plant, it appeared healthy, and had numerous "traps". But it was flat, in comparison to the other three, which are standing tall at about 3 inches. My oldest granddaughter (10 yrs. old) offered to take the dormant plant. I was very happy with the way this situation was handled and to anyone, I would definitely recommend, doing business with "My Carnivore".
On July 2, 2012, I ordered a "lair" from mycarnivore. My grandson received his "pets" and was positively thrilled. The quality of the merchandise was excellent and I would certainly recommend this company. Some of the comments that I read stated that they were difficult to reach by phone; that is true, but they did respond promptly by email.
Ordered 3 plants and a terrarium. The terrarium was damaged during shipment. The plants were healthy and are doing well. When I sent an email, I got a quick response, and a replacement was received sooner then expected. This company has great customer service. I have recommended it to friends for their kids.
When I ordered my daughter's "pets", I was afraid they wouldn't arrive in time for Christmas. I emailed to ask, got an immediate response that it would indeed arrive in time for Christmas (within 5 business days) and it sure did. It also arrived well packed and in good condition. My daughter is happy and that's saying a lot for a 15 yr old.
On May 3, 2011, curtdiggy513 Cincinnati, OH wrote:
Of course I place my order with My Carnivore at the beginning part of the busy season! I had a sort of specific shipping requirement and was nervous when I didn't get an instantaneous response from my email to them. Once Brad got to my email and recognized my discomfort, he took care of things in a very business like manner and smoothed it over more than well AND my shipping needs were met! I can honestly say I will look no further for my carnivorous plant needs! Thanks Brad!
I recently purchased a 'Carnivore Lair' from My Carnivore. I was very pleased that it arrived on time and that the service was great! The plants were also exceptional. The terrarium is very helpful for keeping the plants humid and protecting them from household pets such as cats. Like I said before I am very pleased with my purchace and I will definatly be purchacing more products from My Carnivore in the future.
On Sep 24, 2010, DarwinianDemon Romeoville, IL wrote:
I ordered two venus fly traps from two different companies, MyCarnivore.com and another one.
The MyCarnivore.com plant was MUCH healthier and everyone at my office loves Seymore and his little cage. In addition, I also ordered a sundew and a nepenthes and they are gorgeous. Customer service was excellent. My sundew is still maturing and does not have all of its tentacles yet but Brad contacted me and told me that if the plant does not have its tentacles soon, he will replace the plant.
On Sep 20, 2010, princessdaria Charlotte, NC wrote:
What a wonderful product. I recieved the Seymore fly trap kit. My plant arrived full of life and vitality. The terrarium is of quality product. Highly recommended. And my Vinny is waiting on me to bring home a brother or sister carnivore :)
I received extremely responsive and great customer service from My Carnivore - even though I made an error in the shipping address when ordering, the company graciously reshipped at no additional cost.
Thanks Brad - your willingness to go the extra mile is greatly appreciated and I look forward to the opportunity to do business with My Carnivore again in the future.
Ordering from "My Carnivore" and doing business with them was one of the best experiences I've had ordering on-line ever!!! About 4 months before my daughter's birthday, she told me she wanted a venus flytrap. Being a mom, I stored that info in the back of my mind and started searching for sites. A week before my child's birthday, she had a cousin take her all over a nearby city searching for, of all things, a flytrap. Of course, I cringed when I found out because I had already ordered her "gift" ... imagine what relief I felt when they returned home and had not been able to find a plant all over town.
When puchasing the plant, I decided to order the whole kit: the plant with a terrarium, and all the 'fixings'. When we opened the box, all was there. However, the plastic terrarium had a crack down the side. All I had to do was email the company and had a replacement within a week at most.
The biggest thing is that this company followed-up with me to make sure all went well. I had encountered some problems with "Venus" and tried to do something about it ... unfortunately it was too late. There is going to be a replacement plant in the mail for us soon. Who could ask for anymore? This has been a great experience and I'd refer "My Carnivore" to anybody :o)