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I received my first order from ROC this week and was extremely pleased with the ordering, communication, shipping process and the quality of the plants. Also a delightful bonus orchid was included. ROC has a amazing inventory of orchids available at very reasonable prices. Plants are shipped bareroot from Asia and very clear instructions are provided on their website for handling upon arrival. Packing is minimal but on balance I would be very comfortable recommending ROC.
I ordered 4 bare root orchid plants and they arrived 7 days before the date given on the shipping schedule on the web site. Since the plants come from Asia it takes a while for ROC to get them and re-ship them from Florida to customers in the US. The plants, including 1 free one, were wrapped in shredded newspaper, then wrapped in white papper and taped closed, and then placed in plastic bags taped closed. There was no damage, no sign of disease. I can't say how they will grow, but if I do my part in repotting them they should be OK.