On Dec 3, 2012, tcottrell Hialeah Gardens, FL wrote:
Ordered orchids on 10/14, as of today they have still not arrived. Any attempts to resolve with their customer service have been in vain. Opened BBB compalint, filed complaint with Paypal and seriously considering going to physical location (local) to get my refund. I would not recommend this seller to anyone, they have an "F" rating already by the BBB
On Sep 15, 2010, dodges7 Alna, ME (Zone 5b) wrote:
Ebay and on-line dealer. Plants were much smaller than claimed. Shipped bare root in small box with absolutely no packing material. Roots and some leaves damaged, probably from banging around in box. Shipment took a month after ordering. Two of the four plants were on the compost heap in only a couple of weeks. Price was cheap but so was everything else about the order. When negative comment was made in Ebay, dealer claimed he had been harassed when, in fact, I had never contacted him. Complete fraud. Would never go back to this dealer. Caveat emptor!
On Jun 21, 2010, hawkarica Odessa, FL (Zone 9b) wrote:
This company has a web site and an Ebay store. I ordered a Rhyn Retusa vanda orchid from the Ebay store about a year ago. Here are the problems:
1. It took over three weeks for them to ship it.
2. Terrible packaging as it was loosly put in a large book box and took a beating during shipment.
3. It was no where near the advertised blooming size.
4. The roots were dried and withered.
5. The plant was anemic looking and full of fungus.
By the time I paid for shipping, the cost was over $26.00. I would have been better off with a bag orchid from HD.
I isolated it and used lots of fungicide. Still, a year later, it looks terrible. It has grown some roots but no foliage and I don't think it will ever bloom. Never again will I buy from the Royal Orchid Club. If you look these folks up on orchid blogs, you'll soon see I am not alone.