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|On Dec 6, 2015, MichaelGregory Arlington Heights, IL wrote:
PLEASE, PLEASE read this commentary if you have ever considered making an online purchase from Cactus King. Having ordered from CK, I firmly believe this business qualifies as a criminal enterprise and that its operator, Mr. Lyn Rathburn is unscrupulous and vile. In a word, he is an all-out abuser. These adjectives should be used sparingly in speech, reserved only for those rare individuals you might meet once or twice in a lifetime. Mr. Rathburn qualifies as that one or two people I have had the great misfortune of meeting who genuinely deserves to be addressed as such.
|On Oct 20, 2015, Minime8484 Chandler, AZ (Zone 9b) wrote:
Posted on April 18, 2013, updated October 20, 2015
On April 18th, 2013, Minime8484 added the following:
Have since found out that the one cactus species I received with roots from this so-called business wasn\'t even the correct species! They advertise (and still do) they have Arthrocereus melanurus \'Estevesei\' - however, the plant has flowered and it is definitely a dirt-cheap, common Cleistocactus winteri (Hildewinteria aureispina)!! NEVER, NEVER, NEVER order from this crook!
On October 20th, 2015, Minime8484 added the following:
The "Haageocereus chosicensis" that Cactus King sent me that I suspected was ALSO misidentified finally bloomed this summer. And, guess what?! It *was* misidentified and NOT what I had ordered!
Instead, it turned out to be a relatively common hedgehog species - Echinocereus websterianus.
***AGAIN - DO NOT ORDER FROM THIS RIP OFF ARTIST!!***
***ALSO - Be sure to pay via PAYPAL Only if you dare order from him - if you do NOT receive what you ordered, open a PayPal Dispute and THEY will refund your money!! AND, CactusKing will *NOT* be able to charge you back ANY amount of money!***
***THIS COMPANY SHOULD NEVER SELL OVER MAIL ORDER!!***
|On Apr 17, 2015, AnnML Phoenix, AZ (Zone 9b) wrote:
PLEASE BEWARE of this horrible vendor. I purchased (5) 1-gallon plants from this vendor and I wish I could post a picture of what I actually received for the $60 I spent. What I received would NOT even fill a quart size plant offering, not even close. I was sure there just had to have been an honest mistake in the order fulfillment so I contacted Lyn Rathburn with a pleasant email explaining the situation. Well...I was met with someone who had absolutely NO interest in hearing my concern, addressing it, validating it, or making it right -- not even for one second was that entertained. Rather, she was impolite, crude, accusatory, angry, rude, and had NO interest whatsoever in helping me. She basically wrote "You got what you bought" -- as if that was supposed to make me feel better...? As if that's customer service? There is absolutely no way to return the order to her as she doesn't accept returns -and- if you try to object to the charge via your credit card, she will then charge you an additional $125 for that chargeback -- that's actually in her fine print. My credit card company said they've never, ever seen anything like what's in her fine print. I paid a LOT of money for 5 plants and what I got was literally almost nothing at all. This woman WILL RIP YOU OFF and not have any qualms about it, none whatsoever. BEWARE!
|On Aug 9, 2014, GNewton2014 Silverdale, WA wrote:
I was looking to add to my cactus collection and during my web search I found Cactus King. The photos of the various cacti looked really impressive and I placed an order on the 27th of July 2014. on the 4th of August and not receiving any information about my order, shipment, etc. I sent and e-mail requesting the status of my order. After waiting 2 days and no response to my e-mail, I placed a call to Lyn and I was told by him that " all orders are placed on Saturday only and shipped by the USPS, Should take 5 to 9 days to arrive Seattle, WA area".
|On Jun 2, 2014, laura2u Alta, UT wrote:
I was looking for some Agave cactus to place in planters on a south-facing deck and found The Cactus King site. Clicked on the 'agave' link and sure enough, found a large variety of agave cacti noted as 5 gal., 1 gal, 2 gal., etc. All the pictures showed the cactus potted in nursery pots and nowhere in any plant description did it say that these cactus were shipped 'bare root'. On May 22nd, I purchased 4, 5 gal. and 2 1 gal. plants and checked out using Paypal. I nearly gagged at the shipping costs ($97.50), but assumed that was because of the size/weight of potted plants. The Cactus king received my payment immediately and that was noted on the web site. Then, 5 days go by and I'm logging on to the site for a status update on the order, i.e., shipping information - anything. No updates were posted. I sent 2 emails over 2 days with no response. I finally called The Cactus King a week after ordering and the owner said they would ship out the next day (Friday). Still no updated info on the web site but on 6/2, one beat-up, obviously used box arrived with a hand-written address label and a USPS label saying that they had shipped a week earlier on 5/27 (2 days prior to my call when I was told they would ship on 5/30. The shipping label stated that he had paid $22.08 for shipping. Upon opening the box, I found limp (literally) cactus shoved into the box with wadded up newspaper. They were undersized, unlabeled, not in pots and covered in brown spots. Talk about horrified and disappointed. I wasn't prepared to go scrounging around for 5 gal pots and the special potting soil (including trying to find perlite) to plant these things, and even if I got them planted, it looked to me like they didn't have much chance of surviving given their condition about being in a hot truck for a week.
|On Mar 5, 2014, ddale1 Fort Pierce, FL wrote:
We ordered two 5 gallon size agave plants. The first arrived and was in decent condition. We paid $50.00 for this one. The only issue we had was with the cost of postage. We were charged $25.00 but the actual cost was $12.72, an excessive markup in our opinion. However, when the second plant arrived it was barely a 1 gallon size. In fact it was nothing more than an offshoot, commonly called a “pup”, with damaged leaves and only a very few roots. We paid $75.00 for this. We called the Cactus King company and were told it was because they had been having cold weather. If that had been the case then the first plant would have exhibited the same deficiencies. That pitiful example of a plant should never have been shipped. In addition, we were once more charged $25.00 for postage but the actual cost was only $5.17, an even more excessive markup. The difference in postage costs alone demonstrates the difference in the sizes of the two plants. We have photographs that show both the dramatic difference between the plants as well as the deplorable condition of the second plant.
|On Mar 11, 2012, drdug San Diego, CA (Zone 10b) wrote:
They were out of some plants and have not refunded or credited me. Emails do no good. Buyer beware.
|On Oct 29, 2011, CactusJordi El Cajon, CA wrote:
Posted on February 4, 2011, updated October 29, 2011
On February 4th, 2011, CactusJordi added the following:
They are still offering Micropuntia barkleyana on their hp without having it, that is deliberate and repeated fraud!
On October 29th, 2011, CactusJordi added the following:
They still claim to be able to sell you Micropuntia barkleyana, but what they have and would send you is only Grusonia vilis, for which they even show a photo now! Jordi