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Comments regarding PoppySeed Dreams (poppyseeddreams.com)

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You are viewing only positive comments

  Feedback History and Summary  
16 positives
1 neutral
1 negative

Comments:

RatingAuthorContent
Positive johnsondi2
(1 review)
On Jun 20, 2014, johnsondi2 Ashland, VA wrote:

I have been a customer with PoppySeed Dreams for quite a while now and they have always been absolutely wonderful. They offer the best seeds I have ever purchased and their customer service is phenomenal. Any time I have a question or concern, Katherine gets back to me within the hour. I have never done business with more customer focused people and that really means everything to me. Every time I place an order I can be confident that I am getting the best products for the best prices. I look forward to a continued relationship with this great company.

Dave

Positive Catfish_John
(1 review)
On Jun 4, 2014, Catfish_John Fredericksburg, VA wrote:

Hello,
I have been meaning to do a write up for these great guys for quite some time, so I finally have some spare time to do so. I cannot say enough positive things about PSD, their customer service & QUALITY PRODUCTS, are second to none. The owner is also an organic farmer, so when I buy organic products from them, I know I'm getting a truly superb organic item. We organic farmers work very hard & we take great pride in bringing people only the best of foods, fruits, vegetables, & inert ingredients ( spices & herbs for example ), so again we very much enjoy supporting our organic farmers throughout the country & as do these guys as well if it's something they don't grow, it as well comes from other organic farmers, throughout the world. Katherine whom runs up customer service is an amazing & very talented person, ( Be careful Brent we could use her here at our CSA & farmers markets, LOL! ) she will never leave a question unanswered or not return your emails for days, she is always right on top of it & always very kind & full of amazing energy. I just ordered some oil from them & man is it amazing, only place that truly has cold pressed oil like this. I know many people that order from them on a regular basis, & they also have only had the best experience w/ their seeds & their dried ornamental flowers, as so have we. I just really want to say thanks to you both, your truly the last of the True lovers of this most amazing gift that has been given to us all, I envy your knowledge Brent on so many levels & I know you guys will only continue to bring only the best items on your entire site, or you will take it off being available until it's back in & supports your quality assurance. I wish you guys & all your all the best, again thanks for being so very KIND.

Positive GenEric64
(1 review)
On Feb 18, 2014, GenEric64 Brooklyn, MI wrote:

Posted on October 31, 2012, updated February 18, 2014
Fantastic!

I emailed with questions on Sunday and got a reply from Katherine within minutes. I placed my order on Sunday, it shipped on Monday, and was at my door on Wednesday!

My order was accurate and well-packed. I will most certainly order again.

Thank you!


On February 18th, 2014, GenEric64 added the following:

Additional info February 2014:

Since my original review I've placed a few more orders with PoppySeed Dreams (PSD). The results? More of the same! Great prices, great selection, and GREAT customer service!

One of my recent orders had gotten beat up, battered, and bruised in various places around the country as the post office treated my package like a football. This was no fault of PSD in ANY way mind you.

I contacted Katherine at PSD on a Friday night. She replied within an hour and promised me that she was going to drive to the post office on Saturday morning to personally begin the hunt for my seemingly lost package. What company's owner will do that for you? Not many but the good people at PSD will! Amazing!

The happy ending is that the post office found and deivered my order and in spite of their abuse (there were bootprints on the box!) my order was so well-packed by PSD that everything was intact and undamaged.

My other orders were also perfect- I can't say enough good things about these folks- they're great! I wish I could afford to shop with them more often as it is such a pleasure to do so. I tell anyone who will listen that it's not too good to be true- they really do stock all of the great varieties of seeds as per their website, they really do answer emails quickly (don't they sleep? Haha!), and they really do ship your odrer free.

I don't even look at prices when i shop at PSD. Is it because I'm independently wealthy and money is no object? Of course not! It is because I don't worry about their prices because I know that they can't be beat and that no matter what I'm ordering I know that I'm getting a top-quality product at the best possible price from one of the best vendors on the web.

Other retailers would be wise to take a lesson from PSD and learn how the pros do it.

Thanks so much Katherine and Brent- you guys are the best! Don't EVER change what you're doing because you guys are doing GREAT!

Peace to you, PSD, and to all of the good gardeners here too!

GenEric64
Concord, MI

On Feb 18, 2014, PoppySeed Dreams (poppyseeddreams.com) responded with:

"On Nov 8, 2012 10:12 PM, PoppySeed Dreams (poppyseeddreams.com) responded with:

Thank You so Much for your positive feedback & loyal support

Much Appreciated,
Katherine & Brent


On Feb 25, 2014 12:43 AM, PoppySeed Dreams (poppyseeddreams.com) added:

We're so happy to hear that everything worked out for you, Sir

And Thank You so Much for Your Vote of Confidence...

In our experience, USPS has honestly shown the utmost respect & courtesy to both their customers & their packages..
Unfortunately, "Accidents" (As we all understand) do happen from time to time...

Thank You Kindly for your continued business & support...
And for having such a positive attitude

It's Truly a Pleasure Doing Business with You.

Katherine & Brent"


Positive chuckchuckles
(1 review)
On Jan 29, 2014, chuckchuckles CASTLETON, VA wrote:

To begin with I'll just say that you won't find better products or a more professional company to cunduct business with. My experience with PSD started out a bit rough, me being the one at fault. I won't go into great detail, but lets just say I sent a rude email, spurred by my own stupidity, and received a very polite and professional one in return. I was pretty much in the same boat as the person that reviewed just before me. Every supplier I had used for the last
couple of years basically just started selling over processed garbage. I might
as well had been using fermented black
pepper in all of my recipes because that
just about describes the aroma and
flavor of the seeds I was getting from
other suppliers. Almost all of them. I
know the previous post said 90% but its
more like 99%. To make matters worse,
of the 4 or so companies that do sell
completely natural unprocessed poppy
seeds in bulk, all of them charge
an arm and a leg. Except one. Which made me a bit skeptical at first since I had already been burned by all of my previous suppliers that had fair prices. After a bit of thought and some reading
of reviews I said "What have I got to
lose?" Can't be any worse than what I've
been getting. Boy am I glad I made that
leap of faith. As soon as I pulled the bag
out of the box and smelled it I knew my
search was over. That wonderful organic
earthy aroma came wafting out. Theres
nothing quite like it. I was extremely
pleased. Some of the best poppy seeds I
have come across in a long time. On top of that my 10lbs order was actually closer to 11lbs!!! And as
good as the poppy seeds are, the
customer service is even better.
Katherine is a wonderful person. She
had every right and reason to tell me to
take a hike and keep searching but
responded to my "hatemail" in a most
polite and courteous fashion. A true
professional. Very hard to find these
days. So to wrap up this novel, out of a
possible 5 stars, I rate PSD 5 stars all the way. I thought it
was impossible to find an internet
vendor who still cares about the
quality of their product, customers satisfaction, and repeat business. Which reminds me. I have to order some more
seeds :)

Positive jfredregill8
(1 review)
On Jan 29, 2014, jfredregill8 Cumming, IA wrote:

We require a large amount of poppy seeds for our business, and we've searched high and low to find a good vendor. Poppy seeds are used in baking for their uniquely distinct flavour, and the product offered by 90% of vendors online is unsuitable for culinary use due to how over-processed it is. After our last vendor recently switched to selling the inferior product, we decided to try and find the good stuff elsewhere. We ordered 20 lbs of Tasmanian poppy seed from PoppySeed Dreams, and it arrived two days after shipping. Well upon opening the parcel, we knew this was the good product, maybe the best we'd seen in awhile. They had a strong, earthy tone indicative of a high-quality product. Low-quality product has a tell-tale, unappealing peppery scent that sometimes even has an almost body odour-like aroma that could put even the strongest stomachs out of their appetites. PSD, however sells a perfect 5-star product that is consistently good. We've ordered multiple times and have received the same, quality product each time. We've also had nothing but good customer service experiences with Katherine on their site. Replies to questions or comments are always super-helpful and prompt! We encourage anyone looking for bulk poppy seed for culinary purposes to DEFINITELY give PSD a try! Keep up the good work, PoppySeed Dreams!

Positive rebecca2747
(1 review)
On Sep 13, 2013, rebecca2747 hamilton
Canada wrote:

the prices for poppy seeds here in Canada are insane, I decided to buy poppy seeds from PSD while reading these reviews. I placed an order with little difficulty, the questions I had were quickly answered and I received my order of bulk seeds 6 business days later. They even covered 10 dollars on my shipping costs, wow. This place is the real deal

Positive z0305866
(1 review)
On Sep 3, 2013, z0305866 Mission Bend, TX wrote:

I've been a customer of PSD for about 6-8 months and bought from them many times. I can honestly say I have never had a bad experience with this company. Seeds are always consistent and always ships free with USPS priority mail. They ship from Austin Tx so it usually only takes 2 days to get to me here in Houston.
Customer service is great. They always reply to my emails, a lot of the time in a matter of minutes. If there is a problem with an order they will be glad to make it right. The other week there was a delay in shipment, nothing to get upset about, it happens, so they sent me an additional 2lbs of seeds.
I've had nothing but good experiences with this company and I would highly reccomend them to anyone.

Positive PieperJD
(1 review)
On Aug 23, 2013, PieperJD Austin, TX wrote:

I have been a customer of Poppyseedreams.com for well over a year and a half, and have placed quite a few orders. Each of which came exactly as advertised, fresh, and packaged carefully. Their seed selection is extensive and the viability of their seeds is high, produce seedlings rapidly and the resulting plants grow just as quickly and have matured well within the time period the web site told me to expect them to do so. And their prices are much better than I've found anywhere else.

The dried poppy pods I've ordered have all come in the weights promised by the site, and the closest in uniform size and shape as any others I bought before finding Poppyseeddreams.com. I've never received a broken pod, pods the size of grapes, pods that crumble into dust, nor have many pods lost their seeds into the packaging material. I've never found mold, or pods darkened from impromper drying techniques. The pods were received ready for the purposes for which I ordered them. And the postage is always free. I've also had people ask where I ordered such beautiful pods.

Customer service may very well be where Poppyseeddreams.com sets its well above other sites with similar products. Katherine has answered e-mails rapidly, professionally, and always explains that if there's any other information or assistance I need from her, I am free to contact them at any time. Katherine and Brent have directed me through the process of sprouting my seeds, the best places and times to plant them, have welcomed photos of my progress to offer their professional advice on how to proceed, and have even been just as disappointed as I am when something goes wrong and some plants fail. They are interested in seeing the seeds they sell mature into flower producing plants and are always there to guide me along.

No website can promise 100% perfection, 100% of the time, but in my experience, poppyseeddreams.com has come as close as any other site selling the same products. They've made me feel comfortable asking any questions I have, even when when those questions come to me long after what is considered "normal working hours". Their site says they are available 24/7 and I can attest to that.

I've purchased seeds and pods from other places in the past, and have been disappointed in the quality, price, and time delays in delivery. Trying to contact those companies was slow if I ever was lucky enough to make contact. I've never had any problems with Poppyseeddreams.com and I will always stay with them.

I would encourage anyone interested in growing beautiful poppies, buying the best looking pods for their needs, or seeds simply for great baked goods to do what I did, and shop at poppyseeddreams.com

Positive RicknUsa
(1 review)
On Aug 23, 2013, RicknUsa Briarcliff, AR wrote:

Have ordered "numerous" times from PSD. I have had nothing but positive experiences from them. Never forgot an order. Never failed to respond to my email queries. Basically, has NEVER disappointed in over a year of doing business. Hard to imagine them getting even one irate customer, but I guess you can't please everyone. Personally, I highly recommend this company for your floral and drieds needs.

Positive adam123
(1 review)
On Apr 15, 2013, adam123 hamrun
Malta wrote:

A great website, very easy to use and most important the customer service is fast at responding emails and very friendly.

Positive cinemary
(2 reviews)
On Apr 9, 2013, cinemary Ardmore, PA wrote:

These guys are just the best. Customer service can't be beat and everything I've ever ordered has been fantastic. Can't wait till the spring seeds start popping up in the garden! Thanks for everything and I'll be back!
Mary

Positive AndrewTexas
(1 review)
On Feb 23, 2013, AndrewTexas Killeen, TX wrote:

By far the best customer service I have ever received. Katherine was very quick and considerate when answering my questions. Shipping was amazingly fast and best of all it was free. The product was exactly as it was described online. I will for sure be doing business with this company.

Positive scarletfields
(1 review)
On Feb 18, 2013, scarletfields Mount Carmel, OH wrote:

my experience with poppy seed dreams.com was the absolute best I've ever experienced with any internet business. My questions were answered in completion and within minutes.
the product was exactly what their website said it would be and they shipped immediately just as they said they would.I rate this company 5 stars out of 5 for customer service, price and product! I can truly say that poppy seed dreams.com has a new permanent customer!

Positive adw2001
(1 review)
On Oct 14, 2012, adw2001 Saint Charles, MO wrote:

this place is great!!I just wish they always had what I want because they have the best prices and free shipping.Eventhough I never recieved my free gift with purchase per their website they are more than happy to make up for it.
They answer emails faster than any company I have ever seen and always more than helpful and kind.


On Oct 14, 2012, PoppySeed Dreams (poppyseeddreams.com) responded with:

"On Oct 15, 2012 8:12 PM, PoppySeed Dreams (poppyseeddreams.com) responded with:

Thank You for taking the time to let us know how satisfied you are with us. We Sincerely Appreciate your enthusiasm, loyalty and your continued business to PoppySeed Dreams.

Respectfully,
Katherine & Brent

"


Positive fatluke_nofx
(1 review)
On Oct 9, 2012, fatluke_nofx Stoney Creek
Canada wrote:

I'm from Canada (Toronto) and received my order of seeds and pods around 10 days or so which I thought was amazing seeing as how they were from Texas, which is very far away.

The packaging was very nice and tidy, I could see care was taken.

The ordering process on their website was very easy to use, and any questions I had in the meantime were answered quickly and professionally through e-mail. Responses were quick and within 24 hours or less.

The quality of the seeds and pods were very good.

All in all I had no problems with these guys of any kind. I am a very happy customer! I would rate 10 out of 10

-Luke from Canada. October 2012


On Oct 9, 2012, PoppySeed Dreams (poppyseeddreams.com) responded with:

"On Oct 15, 2012 7:55 PM, PoppySeed Dreams (poppyseeddreams.com) responded with:

Hi Luke,

We are delighted to hear how happy you are with our products and delivery service.

Thank You Kindly for your time and support.

Katherine & Brent




"


Positive dirtworker3
(1 review)
On Sep 14, 2012, dirtworker3 Sugar Land, TX wrote:

I placed an order for the first time on the 11th of September and got my items on the 14th. I also received an extra packet of seeds so they must have just made a mistake with the above poster. I highly recommend Poppyseed Dreams.


On Sep 14, 2012, PoppySeed Dreams (poppyseeddreams.com) responded with:

"On Sep 17, 2012 3:16 PM, PoppySeed Dreams (poppyseeddreams.com) responded with:

Hi Kay,

Thank You for your kind words and business...

Much Appreciated,
Katherine & Brent"



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