I purchased some Sunshine Blue Blueberry plants from them early in March. They confirmed my purchase and told me when they would be expected to ship. A week or so later they shipped them out. It took a week to get them because I live across the country from the Nursery but the plants came in good shape. They are beginning to flower and look like they will be fine. If I ever need anything else, I will look to purchase again from them.
On Mar 23, 2010, cramsey1 Salt Lake City, UT (Zone 6b) wrote:
I recently received my order form Burnt Ridge Nursery. I had placed my order with the company due to the very reasonable prices and the high recommendation from Dave’s. I purchased over $100 worth of plants. I am pleased to say I was no disappointed. The plants arrived on time and they were well packaged. The plants were good size and very healthy. The staff were very helpful when I would call an ask questions. The customer service was very good. Most of the plants were shipped bare roots with well developed health root systems. The plants were shipped when Burnt Ridge said they would go out. I highly recommend this company and I will also by from them again.
Posted on March 9, 2010, updated March 12, 2010
Order placed on the 6th day of February 2010. At the time of order I requested they be shipped ASAP.
The trees were shipped 23 days later on the 1st day of March 2010.
The trees arrived the 4th day of March 27 days after I placed the order.
The order to delivery time is about average but there are nurseries that do much better.
Pre-arrival Burnt Ridge’s customer service was very good. The order confirmation was fast. They also emailed me a shipping confirmation and tracking number once the trees shipped. The box was adequate for the size of the trees and the price for shipping was more than reasonable. The roots were well packaged in wet newspaper and wrapped in a black garbage bag. Nothing fancy but it does the job as well as any.
Methley Plum; For such a small tree the root system was exceptionally large. However the tree was just barely ½" caliper which is on the small side. This tree had previously been topped at 30” which is not something I would do neither would I have purchased this tree if I had known.
Beauty Plum; This tree had an adequate root system for a small tree. The tree however was barely ½" caliper.
Lapins Cherry; The tree is 3/8”-½” caliper grafted whip. The root system is small even for a whip. The tree was shipped DISEASED. There is a lot of fungus on the graft union and coming through the graft union on its other side. It appears obvious that the graft union had previously been planted below the soil line and the fungus had eaten into the wood.
Large Grafted Illinois Everbearing Mulberry; This tree is a ¼” caliper whip. I do not know what a Small Grafted tree is to this company but I do not intend to find out.
I had no idea I would be receiving such small trees from the descriptions or from anything I read at Burnt Ridge. I read the reviews on this site and most said they had received average to large trees from this company. There is no way I would have purchased any of these trees if I had been given even a semi-accurate idea of what to expect.
I emailed Burnt Ridge my complaint at precisely 11:59 AM on March 5th. As of yet I have not received a reply.
I’m giving them a negative review because they………
1) Sent a obviously diseased tree.
2) They sent two whips without describing them as such.
3) Two of the trees had small-very small root systems.
4) One of the trees had been previously topped to 30” and was not described as such.
5) Their descriptions do not include tree size. That in itself is not the problem. The problem is they appear to be using this omission to sell whips at a slightly lower price ($ 1.99 lower) than other nurseries sell 5/8”-¾” caliper trees.
And last but not least but most importantly. I believe any company can have a bad day or bad order but good companies make it good.
6) THUS FAR THEY HAVE NOT RESPONDED TO MY EMAILED COMPLAINT OR ATTEMPTED TO REMEDY THE SITUATION IN ANY WAY.
I planted the trees to keep them alive in case Burnt Ridge offered a refund and wanted them back. At this time I have ordered replacement trees from another nursery. When the replacements arrive I will pull these trees as I have no use for them.
On March 12th, 2010, AZPHATMAN added the following:
Today I received an email from Burnt Ridge. It was very civil and courteous and sign by one Michael Dolan. He did check out a thread I have on another garden site and looked at the pictures. He feels there is nothing BR has to apologize for and no refund or credit will be given. He said what I think is fungus on the Lapins may be paint.
I am not fond of any of these trees and would never have purchased any of them if I had seen them first. However the trees are still alive and still under warranty so I have decided to try and keep them all alive in smaller pots as their size does not warrant the 25 gallon pots I had put them in.
At this time I’m not real happy about it and not likely to change the negative rating any time soon. However if the trees all thrive I may one day change the negative to a neutral. I can't ever see changing the rating to a positive. To me two branchless whips, one of which was only a 1/4" caliper and a tree previously topped to 30" without mention in the descriptions to me is way out of line.
Burnt Ridge however feels that this is normal variation in size. What is normal variation to them means the largest tree out of four they sent me is smaller than the smallest tree I have ever received from an online nursery. Keep in mind I have only been buying trees online for five years and my experience only cover the purchased of sixty some trees. Also keep in mind though that I have never purchased a whip from a nursery before which explains this in part.
However also keep in mind that there was nothing in the descriptions or other BR site information that I could find that would have led me to believe any of the trees I purchased would be so small or previously topped at 30”. This being an acceptable business practice to them speaks volumes to me about their company and as Forrest Gump says: "And I don't have anymore to say about that."
On Feb 26, 2010, mrs_colla Marin, CA (Zone 9b) wrote:
Posted on February 6, 2007, updated February 25, 2010
I got this nursery from a friend who works at Dave Wilson Nursery. He said this nursery is the best for hazelnuts.
I had some questions about cross pollination of hazelnuts, and didn't mention interest in buying a tree.
The man on the phone was very knowledgable and friendly, and we talked on the phone over half an hour about trees.
I was so impressed by that; great service to a non-customer!
I ordered a hazelnut over the phone, easy as can be, and will update when my tree arrives.
They are fieldgrown, on their own roots; great!!!
On February 14th, 2007, mrs_colla added the following:
My hazelnut arrived today, very well packed, the roots nice and damp, buds on the tree, very good quality and competitive prices!
There is a note attached that explains how to care for the tree, I am very, very happy and will buy from this nursery again!
Recommended!!!On January 17th, 2009, mrs_colla changed the rating from positive to neutral and added the following:
Neutral although I feel negative. The plants have always been good, therefor not negative.
I ordered plants in the fall. They didn't say when I could expect them. So I sent them a message via DGWatchDog. No response, so I call. The lady was very friendly and promised me to ship the week of Jan. 12.
Yesterday, thursday, I emailed to say I wasn't happy that they didn't ship this week. So this evening ( friday!) I get a shippingnumber! The plants will arrive next tuesday, after sitting in a box over the weekend.
That's not how I like things done.
On January 20th, 2009, mrs_colla changed the rating from neutral to positive and added the following:
I can't stay mad for long... when they send such good plants, so well packed.
The trees are truly beautiful and they are dormant, the long shipping didn't hurt them.
CCOn March 7th, 2009, mrs_colla added the following:
Fast shipping, notifications all the way, and the plants are great.
Thank you, ChristieOn February 26th, 2010, mrs_colla added the following:
The shipping took a little longer this time, and I didn't get a notification, but the trees are perfect.
I ordered blueberry plants from the website and it stated size and price for them. When I got the blueberry plants they were not as large as what was stated on the website and the price was more than what was listed on the website also. I spoke to a person on the phone and she confirmed the price of the website and what I was supposed to be charged but the invoice was higher for them. I emailed the company and still never received a response back regarding the over charge and why the plants were not the size that was listed on the website. Won't purchase from this company again.
Burnt Ridge Nursery has a very good assortment of fruit trees at reasonable prices including shipping. I ordered 10 apples, 4 pears, 2 each peaches and cherries in Feb for March delivery. They emailed me a detailed order confirmation, payment confirmation, and shipping confirmation. The trees arrived well packed and in good condition, medium to large sized, and of course, dormant bare-root.
I planted, pruned slightly, and watered as needed, and waited. Every tree has grown exceedingly well and I am very pleased with them! Another thing I really like is the imprinted tags on each tree, with the name and some info. Excellent company to deal with!!
On Jun 8, 2009, livefreeordie Yeagertown, PA wrote:
Placed an order 2 months before planting season, in an attempt to find some different offerings. A week or two after placing order, I was informed 1 of my selections was not available, and to pick another, which I did the same day. Being out of stock so early concerned me only for a second, because the communication was decent. About 5 weeks later, I got notice that my order had shipped, about 3 weeks later than when they were supposed to be planted. The plants took an 8 day trip and arrived in a pathetic state. Poor packaging, and length of trip left me with piles of mush, so far, only 3 plants look to have survived the ordeal. I wrote a letter explaining how outraged I was with the experience, and as expectd, never got any further communication, I will NEVER order from them again.
On June 15th, 2009, livefreeordie changed the rating from negative to neutral and added the following:
I felt compelled to change my rating to neutral after discovering life from the plants I gave no hope of surviving. This weekend I notced that all but 4 of the plants have life begining to show. SO although I still think the shipping method is a concern, the plants seem like they are going to survive at an acceptable rate, and I just may have to reconsider giving them another chance if I see a vairety that I want.
On May 9, 2009, herbalbetty Middleburgh, NY wrote:
We were extremely pleased with the plants we received from Burnt Ridge. Even though the plants had to come across country, they arrived in beautiful condition. And, the plants were LARGE and very healthy. I highly recommend this company.
I ordered about 30 trees and various shrubs from this nursery. I then went there and picked them up.
The prices are reasonable, and the plants I got were robust and of good quality. They were very professionally packed and arrived in excellent condition. All burst into growth right after being planted.
Of the nurseries in the pacific northwest, this is my favourite. They are a bit less than diligent answering email, but theu have a great selection, decent prices and healthy plants.
Good value for money.
On Apr 28, 2009, nini1953 Gloucester County, VA (Zone 7b) wrote:
This is the first year that I have ordered from Burnt Ridge and I have only wonderful comments to make about this company. I ordered Honeyberry and Raspberry plants after shopping the Internet and finding this company had the most reasonable prices on these items. My order was promptly processed over the Internet and the plants arrived at the appropriate time. They were in wonderful condition and are all up and thriving as I type. I was so impressed I went back online and ordered several current plants to be delivered. I was confused about a statement on an e-mail the company sent to me in reference to this order, so I called the company, misjudged the time zones, and accidentally called prior to 7 am in the morning. The gentleman who answered could not have been nicer (he was actually still in his own home) about my errant phone call, answered my questions and pleasantly cleared up my confusion over the e-mail. Although I am done with my ordering for this year, I am sure I will be ordering from this company again.
On Apr 10, 2009, khaliralohame Eastsound, WA wrote:
I ordered about 30 trees and shrubs from Burnt Ridge. I also emailed them several weeks after placing my order, to request a change.
Burnt Ridge dealt efficiently with my requested change, and kept me up to date on everything via email. The trees and plants they sent were carefully packed and arrived in perfect condition. The trees were already stout and healthy looking, and had very complete root systems. The plants were in 4 inch pots, and arrived well-hydrated.
I am entirely pleased with every part of this interaction, and I recommend Burnt Ridge without reservation. Plus their prices are spectacular!
On Apr 6, 2009, Dirty_Thumbs Clearwater, FL wrote:
FIRST OF ALL, I AM AN AMATURE GARDENER. I AM NOT A PRO, I JUST TALK TO THE PROS TO LEARN WHAT TO DO.
I had ordered 2 plants from this company last year around February. I knew they would be sent bare root (prior to actually ordering once I saw the words 'Bare Root', I did research on what it meant. I STRONGLY ADVISE ANYONE or EVERYONE TO RESEARCH WHAT BARE ROOT MEANS)
I have read alot of negative comments for other companies that send out bare root plants. If you don't know what it means, then yes, you will think they sent you dead plants. Plants are amazing that they can go into a dormant phase where they appear to be dead. Easiest thing to do it use an old spagetti sauce jar, fill w/ water put the bare root plant in it for a few days. This helps to wake the plant up. Then plant it into the ground. Be sure to use fresh soil in the hole that you dig. Existing soil might either be too dry or have alot of acid in it. Once the roots take hold in the good soil, they'll be strong enough to survive in the old soil. And "Bone Meal". Plants love Bone Meal! If you dug a hole 8 inches wide, then put the bone meal along the 8 inches area. Never put it directly next to the plant. You will get a stronger root system if you use food away from the plant. It literally forces the roots outwards seeking food.
That being said, when I received my order which was actually a couple weeks sooner then I expected, the Grape plant was wrapped in wet paper w/ rubber bands. This was awsome as far as I'm concearned because an order I did w/ a different company didn't send the plants that way & it took forever to nurse them back to life.
One plant is a Red seedless grape. Last year it did great until my neighbor accidently weed whacked it. He was extreamly sorry for that, but the plant still had green in it when I trimmed it back. Today, the plant is 28 inches tall & it looks like it wants to produce some fruit this summer.
The second was Strawberry. Those did really good at first. But something I didn't know was that rabbits like strawberry plants too! Long story short, those died due to the rabbits eating them. When I caught a rabbit eating the plant, I went out & bought some chicken wire & more or less turned it into barbed wire w/ tin snips. Made a dome & covered the plant. But the rabbits still got to it.
One last thing. I know some disagree w/ this, but I always have good results doing it.
When planting in a pot, use some stones or pebbles on the bottom before the soil. The drainage is a heck of alot better that way. I've been doing that for about 18 years & my neighbors always wonder why my potted plants do better then theirs. Try it on a cheap plant like a Marigold, what ever you can buy for less then a dollar. I'm sure you'll like the results. Always experiment w/ different techniques, you'll be surprised on what works!
On Apr 4, 2009, RMSsilva Bush, LA (Zone 8b) wrote:
Last month I ordered two Arbequina Olive trees, 6 Goumi seedlings, and 3 larger Scarlett Goumis. The goumi seedlings were taller than I expected and well rooted. The scarlett goumis were also larger than I expected and arrived dormant, but budded and bloomed within 10 days of being planted and are growing well. The olives were a little smaller than I had hoped for the price, but were healthy and well rooted. Shipping was timely and packing was okay, but nowhere near as good as some other nurseries; the plants did all survive the journey with minimal damage though. Overall a good experience and I will buy from them in the future.
I've placed a number of large orders for a wide variety of fruiting plants (various trees, bushes, brambles, vines, etc. totaling over $1000 over the last few years) from Burnt Ridge Nursery (BRN) and highly recommend them. I've tried most of the major mail order fruit tree nurseries and they offer the highest quality for the price. In fact, many of the specimens I've received from BRN have been both of higher quality and had a higher survival rate than many more expensive sources. Their shipping rates are also very reasonable because they manage to safely pack a very high number of plants in one box. I also like that their catalog is honest, useful, and not full of the hype often found in nursery catalogs. They are a small, family owned business (which is a good thing to me) so sometimes there can be delays in communication, especially during the peak season. However, in my experience, they normally respond within a few days and they have always been helpful when they do.
I just received my order this evening. Last night I got an email saying that my order had shipped and I figured that it would be Monday before I saw my package (I only paid for UPS ground). I opened the package and everything appears to be in order (I got 2 red currants, 2 black currants, 2 white currants and 5 Triple Crown Thornless Blackberries). The plants look healthy with buds emerging already. I'll be planting them tomorrow and will post a follow up when I know how they are doing.
I order many varities of trees and plants to be delivery in the spring. Now it is fall, and all but did very well except a couple of varites. The nursery is replacing them this next spring with my next order. The packaging of the plants was very well compared to other mail order nurseries. Very healthy plants.
On May 25th, 2009, gobbleman added the following:
Spring 2009-I just received my second order form this wonderful company. Many trees and shrubs. All were very large, very healthy, and all are living and growing. This company can be very trusted to send the correct variety, and the healthiest they have. If they do not have a healthy one, they will contact you to let you know about a refund or a replacement. TIP-TOP company.
Was looking for fruiting vines and shrubs. Emailed Burnt Ridge with questions about appropriateness of growing Kiwi in GA. They responded quickly and courteously. Ordered two kiwis (M/F) and Aronia. They arrived within three days very healthy. Very pleased with my experience.
I purchased a large order of plants from burnt ridge nursery last spring. The plants arrived healthy and well packaged. Now, a year later, those plants are doing well and most have grown considerably. Several plants bore fruit the first season and many more are doing so this year. I was impressed by the quality of the plants and would reccomend this nursery to anyone.
On May 4, 2008, xenacrocker Silver Spring, MD wrote:
I had a great experience with Burnt Ridge Nursery. I'm on a tight budget and shopped around. They had the best prices! As a new gardener I wasn't quite sure what I was doing and emailed them repeatedly with changes to my order. They sent polite prompt emails and made sure they got my order right even with all the conflicting emails I sent : ) In the end I ordered 2 crandall currants, 2 huckleberries, 1 sunshine blue blueberry and a 12 pack of wintergreen. The bareroot currants were very large! All plants arrived healthy and well packaged. They went into the ground yesterday and I am planning my next order already. Thanks.
On May 31st, 2008, xenacrocker added the following:
Update: All plants from my previous order are thriving. My second order arrived and I was again impressed with the healthy plants and well developed root system. I just planted them a week or so ago and already they are leafing out.
Placed an order for a couple of varieties of honeyberries which they had since they are not available many places and the prices were OK too. They sent me an email that the ones I wanted were not in stock and to pick a couple of others. I did, and I my 2nd choices were never confirmed. So, I emailed them asking for some sort of confirmation since the order was still up in the air. Never got a response to my request for a response. Finally I called them and got their answering machine, so I left a message. They didn't call back, so I called again (next day) and got the answering machine again. Emailed them again and told them I had emailed already as well as had phoned and asked if they would please let me know what was going on with the order. No response. Called a 3rd time and finally got a person who told me that my 2nd choices were not available either, and was asked if I would like some others. I said OK, whatever you have at this point, and they wanted to know if it was planting season here (Ohio) yet (April) of if maybe the ground was still frozen! Well, I hope so! This isn't Ankorage.
I wouldn't recommend dealing with this company since they ignore your communication whether by phone or email and act like they're doing you a favor to take your call (and your $$).
On Mar 6, 2008, jujubetexas San Marcos, TX (Zone 8b) wrote:
I placed a large order and they constantly sent me emails confirming when I added or subtracted to the order. They were very nice and the plants arrived in good shape. Almost all the plants were bigger than I expected. I would order from them again.
In spring 2007, I ordered a Shipova Pear, 2 potted paw-paws and a Methley Plum from this company. Both of the bareroots arrived in good condition, were nicely sized with good root balls, and they leafed out beautifully. The paw paws, I was surprised, survived silver dollar sized hail, even when our roof, car, and mini-van were totaled. One paw-paw tree broke clean in half when we were replacing the roof and it got hit with a shingle. But it came back, sent up new shoots & is hanging in there!
My husband killed the pear tree with the weed-eater, but the tree was nice up to that point. Maybe I'll order another one next spring. The plum tree which came bare root is looking even better than the potted tree I bought locally to polinate it.
This place also was good about answering e-mails when I had questions.
On Jul 27, 2007, DawgDrvr Rochester, WA (Zone 7b) wrote:
I purchased 2 Honeycrisp Apple and 1 Korean giant Asian pear, all bare root at the beginning of this month. I know it is a little late in the year to be buying bareroot trees. but I went ahead and did it anyway. I drove to Burntridge, and had to pull over twice to take pic's of Mount St.Hellens. they have a killer view.
Mike Was very helpful and picked out 2 nice healthy apple trees. With nice healthy root systems. the Asian pear had a little bit of pear slug damage so he discounted me $5.00. I soaked them in water for 24 hrs. and planted as I normally would. none of the trees went into shock or had any leaf drop due to transplanting. I most definitely be back next spring.
I ordered a Northern Pecan tree (bareroot) from them. The tree arrived in seemingly good shape. However, I noticed there was very few small roots, only one large taproot. After planting according to directions, nothing happened. The tree never leafed out. I called them for a refund and the person I talked to was negative. She promised the manager would call back but it never happened. I would not deal again with a company that does not stand behind their products or their promises.
On May 3, 2007, adadia Glenmoore, PA (Zone 6b) wrote:
Overall, I had a positive experience with Burnt Ridge, but there were a few minor issues that were not exactly positive (but not exactly negative, either.) One small issue was the late shipment - not quite too late, but almost a month later than every other place I ordered from this year. It wasn't a problem for me, but for someone with a schedule it might have been.
There was also the matter of some confusing emails about my order - first, they emailed to say an asian pear I ordered wasn't available; that was fine with me, and thanks to the email I wasn't surprised when it wasn't shipped. No problem so far. But then I noticed a note on the receipt they emailed that said the 2 Auraucaria trees I ordered were not available, and just a day ago I got another email about a persimmon I ordered that wouldn't be available. Well, I got my plants today and oddly enough, although there was no asian pear (like I said, not a problem), there were two Auraucarias and the persimmon. I don't consider this negative, since I got the trees after all - just confusing. I have to admit, I'd rather be told the plants are unavailable and then get them anyway than be told they're available and never get them!
Now the positives: I was really impressed by the way Burnt Ridge tried to keep me appraised of my order status, even if the info turned out to be only partially correct. At least they erred on the side of caution, unlike many other places that don't notify about unavailability until you get the box and read the invoice. The plants themselves are big and healthy, comparable to Raintree's, but definitely cheaper. They even have some relatively unusual varieties I couldn't find anywhere else.
Even though they ship relatively late and tend to be cautious about availability, I would recommend Burnt Ridge and plan to order more next year...overall a very good experience and great plants and prices.
This was my first order with Burnt Ridge. I ordered a seedless green grape vine.
Funny thing was, I meant to order two vines, so when I realized my mistake I figured I'd go to my local large home store chain and just buy the second one there. The home store chain's vine was an okay size. Then I received the vine from Burnt Ridge--what a difference!! This vine was HUGE!!! It made the other vine look like a sprout. It was packaged very well, too, and came already tied around a bamboo stake.
I can't wait to pick and eat those grapes! I would order from them again.
On Apr 7, 2007, mininissandog Tallahassee, FL (Zone 8b) wrote:
I've had trouble in the past ordering Butternut trees (being as how they have a large taproot) I've ordered from three other places and they all died. I was getting desperate so when I found them online I call to be sure. I told him of my butternut woesHe assured me that they were grown in the ground on their farm and dug when ordered and shipped in bags so as to preserve as much taproot as possible. He promised to get me a lot of taproot and boy did he. They arrived about 3 weeks ago (after the fear of freeze was over) and the taproot was in a bag 6 FOOT LONG. I'm pretty sure I have enough taproot this time. These are the best looking trees I've ever gotten.
On a whim I also ordered several raspberries and those looked fantastic as well.
I am very optimistic and will update again later in the year.
On Dec 27, 2006, amandaemily Colville, WA (Zone 5b) wrote:
I ordered two apple trees on EMLA 26 rootstock (Winter Banana and William's Pride) for spring 2006, and the trees that showed up were well-packaged, nice, healthy trees and of the right size for first year pruning and scaffold training (I have no need for big honking fruit trees you see in garden centers). The trees were quite vigorous and put on quite a bit of growth this past summer.
I recently ordered a plum tree for the 2007 season, we'll see how it looks when it arrives.
On May 22nd, 2007, amandaemily added the following:
Plum arrived in early april. Very healthy and is doing well.
On Jun 28, 2006, mrsholsti Camp Crook, SD (Zone 3b) wrote:
I have ordered from Burnt Ridge Nursery twice. They have been great to deal with, especially since after I placed my order, my husband decided to cancel the credit card I had used, and I had to contact them to change billing info. They were friendly and helpful, and responded quickly to my problem. My order of 2 Rubel blueberries arrived on time, and in great condition. I had to wait a couple of weeks to plant outdoors due to a late spring storm, and the blueberries never even noticed. They took off and are doing great! I'll definitely order from them again.
On Jun 27, 2006, provincialblond Lansing, MI wrote:
I ordered one BIG LEAF MAPLE (Acer macrophyllum); the tree was in exceptional condition: I'm hoping the gigantic leaves will shrowd me from my neighbors-ha! ha! I am awaiting a new order( KIMMILIE BIG LEAF MAPLE (Acer macrophyllum) and (SEATTLE SENTINEL BIG LEAF MAPLE (Acer macrophyllum): I am sure the trees shall be glorious.
Ordered 5 kiwi vines, 1 male, 2 Ken's Red, and 2 Assaii. Prices were excellent. Shipped within 2 days. Vines arrived just breaking bud and in awesome condition in the first week of June in 90 degree weather.
I would definitely order from Burnt Ridge Nursery again. They were also one of the very few nurseries that had kiwi vines in stock at this time of the year.
Good looking blueberry plants at great prices. Shipping prices are extremely fair compared to other companies. You can now order online which is a plus, too. The only problem I had was that I did not get five items ordered and three were substituted for smaller size. This is fine as I am ordering toward the end of the year--I would just like to be in the loop so I can get from other sources. Hopefully this will improve as they get used to this new technology. I would definitely order from them again, however.
ordered various plants from plugs to 4-6ft trees and all are good plants, good selection of varieties, good prices, packed well. good customer service too. I am impressed with this company and will order again from them next season. very positive experience with this company on the first order.