Comments regarding Burnt Ridge NurseryClick here to return to Burnt Ridge Nursery's listing.
|On Jun 15, 2012, BeeznBearz Cottonwood, ID wrote:
Posted on May 10, 2012, updated June 15, 2012
On May 10th, 2012, BeeznBearz added the following:
I'm still keeping this rating at a negative. The plants arrived today but they're not in the best of condition. The kiwi definitely will not flower this season, which means that I'll have to buy another male locally, if I can find it. The honeyberries only have barely burst buds on them. The number of live buds compared to the size of the plant are too few for comfort. Hopefully they'll improve given some kindness.
On June 15th, 2012, BeeznBearz added the following:
And now I am sincerely upset. The honeyberries recovered, though one has just one live bud to its name, and the kiwi proceeded to completely die within days of its receipt. I have two other kiwis bought locally which have thrived under my care, so I know it's the plant and not my efforts which are to blame. In all correspondence with them I have been very polite, I should add. When I first contacted Burnt Ridge, they told me to wait a few weeks to see if the unhealthy/dead plants would recover. I conceded that the honeyberries lived, though that is a generous statement with the one budded plant. I advised them of the state of the kiwi and asked when a replacement would be shipped. They sent the following email: "We can include a free replacement with any new order next spring."
Nowhere in their website do they indicate that you have to order more plants from them to get a replacement. They simply have a warranty that their plants will leaf out and grow in their 'ordering information'. This is a shoddy business practice at best, bordering on fraud. I will tell them this and offer them a chance to refund the monies instead. If they do not respond professionally, I will report them to the BBB. As merchants, this practice breaches the warranty they include on their website as well as the 'warranty of merchantability' inherent in transactions with professional merchants. The money isn't really the issue. I primarily want this merchant, and others to be forthcoming in their policies.
|On May 29, 2012, plantlover211 wrote:
I had an excellent experience with Burnt Ridge Nursery this year. My plants arrived healthy and are doing great. They had explained to me that April through May they are extremely busy and to expect shipping to take longer than it normally would. Also that they had some delays due to delays from one of their providers.
|On May 29, 2012, topwaterpro Vashon, WA wrote:
I placed a order with Burnt Ridge on 04/28/2012 for 18 Oregon Grapes, 4 Pilgrim Cranberries, 4 Kinnikinnick, 4 Raspberries. I received an email on the 29th and 30th that they will have my order ready and would be shipped in May. I then received this email on May 2nd,
|On Apr 11, 2012, lysis Scottsdale, AZ wrote:
Received 1/4 inch whip apple with barely any roots, which replaces a 3/4" Dave Wilson bare root from Bay Laurel that was destroyed by gophers. Both the whip and the 3/4" tree were the same price. Forced to use this nursery as the majority of mail order firms are done for the season. I'm not impressed in the slightest about the quality of their trees.
|On Mar 30, 2012, SoutheastIndy Indianapolis, IN wrote:
Ordered apple, cherry and peach scion wood. All scion wood was in great shape and well marked. Would buy from again.
|On Mar 22, 2012, mielbee12 Seattle, WA wrote:
My plants just arrived and they are in great condition. Shipping was very fast! The tea plants are much larger than I was expecting and the wintergreen ground cover has a couple plump berries already. The prices are very reasonable to for the quality that you receive.
|On Feb 17, 2012, Dobre Vineland, NJ wrote:
I have personally dealt with Burnt Ridge for years and purchased numerous plants. Overall they have earned my business and respect. On that rare occasion when something wasn't right a quick call rectified the situation.
|On Jul 9, 2011, LilyLover_UT Ogden, UT (Zone 5b) wrote:
This is a great nursery for rare fruiting trees and shrubs. I've ordered many plants from Burnt Ridge over the years, and I'm always pleased with both the service and the quality.
|On Jul 7, 2011, magnaastra Charleston, IL (Zone 6a) wrote:
Posted on May 9, 2011, updated July 7, 2011
On July 7th, 2011, magnaastra changed the rating from neutral to negative and added the following:
Well, it's official: the little seaberry is being pronounced DOA. Poor little plant never showed ANY signs of life despite the best of care. It's my opinion that it was shoved into my order just to 'shut me up,' if you will, with no thought whatsoever to quality...only to quantity. Despite their lovely blueberries, I'm changing this to the big N, since, to me, this was awful customer service to the Nth degree. Great product equals zero without the OTHER side of the equation...which, of course, is CUSTOMER SERVICE.
|On Jun 1, 2011, RufousDog New Hyde Park, NY wrote:
I ordered two almond trees and a peach tree. All arrived in excellent condition. The peach tree was huge; the almond trees were small and took longer to break dormancy, but they are unusual varieties. All had nice roots. Packing was very good also. After a month they are all doing well. As with most tree orders it's best to place your order early in the season. This is one of the better places from which to buy bare root stock. I'm very satisfied.
|On Apr 21, 2011, RichinRichmond Richmond VA,
United States wrote:
I have ordered numerous plants from them over the years. Blueberries, honeyberries, several fruit trees have all arrived in good shape and thrived. My only quibble was the catalog description of the honeyberry--in my opinion it tastes like dirt. Otherwise, they have great selection, prices, and quick service. I have had no problems.
|On Apr 20, 2011, jeainky Georgetown, KY wrote:
Posted on February 14, 2011, updated April 20, 2011
On February 14th, 2011, jeainky added the following:
Well I ended up sending pictures which showed the plants were very much dead. I described my situation and how I tried to nurse these plants with daily care but to no avail.
The response I got was rather terse. They are at least attempting to replace the blackberries but refused to replace anything else (despite pictures) because, and I quote - "They didn't have any other problems." Well its pretty obvious that the statement is not true since others have rated after mine.
Literally if they had made more of an effort to replace the plants I would have moved this to at least neutral. Hell, if the two blackberries they send me actually live, I might be tempted.
On April 20th, 2011, jeainky added the following:
Update: The rating stays negative.
I'm willing to assume I killed off everything but the raspberries and blackberries. I'm irritated that they would not send replacement raspberries unless I placed another order. I was still willing to work with them. I received my blackberries and planted them. They had no hair roots WHATSOEVER. This was the same condition of the blackberries and raspberries I received last spring. Until someone quits jerking these plants from the ground none are going to take.
I ordered from Nourse and the difference side by side between a Nourse raspberry and a BR blackberry or raspberry is day and night.
I'm very disappointed in the response I got, in the replacements and in Burnt Ridge in general.
|On Apr 16, 2011, treesmoocher Spencer, WV wrote:
It was my neighbor's idea to order a bunch of hazelnuts, and I was one of those who wanted two or three. We wanted improved hybrids, and this was the only US company that had them (after he sent in the order I found a closer nursery...) so I went ahead despite major trepidation after reading the reviews here. I was especially worried because it seemed condition of plants was the main issue--for SOME customers--so I feared that those farthest away had the problems. And we're in WV, pretty far away. But the order arrived without problems, and the plants were all in excellent condition, with buds beginning to swell, nice moist copious roots--they did vary in size. Mostly the Jeffersons (most desirable cultivar) were small while the various pollinator varieties, and my black currant, were quite large. I wouldn't hesitate to order from this company again.
|On Apr 13, 2011, eclectuswife Benson, AZ wrote:
Overall, my experience with Burnt Ridge was positive except for the condition of two plants, a Chinese Hawthorn and a 'large' Pixwell Gooseberry. Both were large plants with very few roots, and either arrived dead or died soon after planting, despite being soaked in water for 24 hours like the rest of the shipment. I did not contact the company about replacements, but instead simply ordered another hawthorn and gooseberry from One Green World as I knew I'd get high quality plants from them.
|On Apr 6, 2011, brg4q Nacogdoches, TX wrote:
I bought a large number of fruit trees from Burnt Ridge last Fall.
|On Mar 23, 2011, narfwack Mount Airy, GA wrote:
I've used this company multiple times and every experience has been wonderful. Most of the plants you buy online end up being smaller than you expect, sometimes because that's the only option or because they don't list the size. Every plant I've bought from them has not only been bigger but much better quality than any other I've bought online. I just bought a couple of Anna kiwi vines and they are HUGE! Double the size of the ones sold at the local Lowe's.
|On Jan 15, 2011, sce_77 Bartlesville, OK wrote:
Posted on November 2, 2010, updated January 15, 2011
On January 15th, 2011, sce_77 added the following:
UPDATE: I emailed Burnt Ridge with my complaint that the figs were the wrong variety. They said they don't send the wrong variety on purpose, and asked me to send pictures and the color painted on the stems. I did so about a month ago, and still have not heard back from them. Clearly they are not interested in fixing their mistakes.
|On Jan 14, 2011, sweetmelon Lawrenceville, GA wrote:
I got three filbert plants from Burnt Ridge in 2009. They call them "trees", but in reality they are just sticks with maybe some roots on them if you are lucky. Which is all right for the price (at the time, now they doubled the prices).
|On Nov 10, 2010, cateringbob Lawrence, KS wrote:
I ordered 6 fruit trees (all plums) in late 2009 and received them as requested in the middle of March, 2010. They were uniformly sturdy,well-branched with a great root system. They budded on schedule and made good growth during the summer.
|On Jun 30, 2010, kc00037 Belchertown, MA wrote:
Posted on May 26, 2010, updated June 30, 2010
On June 30th, 2010, kc00037 added the following:
While I am not changing my rating, and I never got a response to my original complaint email, I did request a refund for 5 plants that never leafed out, and they did respond almost immediately and refunded my money, no questions asked. So, still crappy plants, crappy shipping, but I give the customer service a D instead of the original F.
|On Jun 7, 2010, dayinthegarden Occidental, CA wrote:
This nursery should be avoided at all costs. I received a citrus tree that was malnourished and leafless; in response to my email comparing this specimen to others I have ordered from Four Winds, the nursery said "I am sure that Four Winds nursery sends out healthy, dark green, bushy citrus plants since they are a California nursery that has heated greenhouses and specializes in citrus. We are a Washington state nursery that carries a broad range of edibles and have no heated greenhouses, except when the sun comes out." Why sell citrus trees and so many other non-WA state natives then, at full price? They offered a refund if it did not leaf out (it hasn't), but would not pay for shipping costs. They don't mention their lack of adequate facilities to keep them healthy on their website, nor that they are willing to send out such poor specimens expecting customers to nurse them to health. They also sent me a dead Chinese wolfberry and did not respond to my request for a refund. So unless you want poorly cared for plants that only grow in Washington state when the sun shines and no responsible customer service, don't order from this nursery.
|On May 29, 2010, oregonwoodsmoke Terrebonne, OR wrote:
I'm happy and will order again from them.
|On May 19, 2010, GossReptiles Lebanon, IN wrote:
I have purchased twice from Burnt Ridge. Both orders were packed very well and plants arrived in good condition, especially having spent a week in transit. Shipping rates were also reasonable. My purchases include: pawpaw seedlings, blackberries, gooseberries, tricolor beech, elderberries, honeyberries, jostaberries, and boysenberries. I will continue to be a customer.
|On May 7, 2010, flying_squirrel Priest River, ID (Zone 5b) wrote:
Posted on April 30, 2009, updated May 7, 2010
On May 7th, 2010, flying_squirrel added the following:
Update one year latter: One tree never leafed out and was replaced by Burnt Ridge with no quibbling. I lost 2 trees over the winter which I feel was due to some very challenging fall/winter weather conditions as they had done well all summer. I am still waiting to see if the grapes survived. The remainder of the trees are budding out and look good. I ordered a couple more blueberry bushes and they arrived in good shape with an excellent root ball. Overall I am happy with the stock and service. I will be ordering more items next year.
|On May 1, 2010, hazy Seattle, WA wrote:
Posted on January 30, 2010, updated May 1, 2010
On May 1st, 2010, hazy added the following:
Just wanted to add that now after only three months my persimmon is starting to leaf out nicely even though the instructions that came with the tree said that sometimes it takes a long time for persimmons to come out of dormancy. I'm excited to see what this tree will look like once all the leaves come in!
|On Apr 11, 2010, fruitherder Altoona, PA wrote:
I am very satisfied with my experience this year ordering from Burnt Ridge. The trees I purchased were well packaged and very healthy appearing with good root systems and have since taken right off. The people are friendly and very accommodating, going that extra mile for their customer - a quality that's missing at some of the larger nurseries. I wouldn't hesitate recommending this nursery to my friends or buying from them in the future.
|On Apr 6, 2010, ewurster Williamsport, PA wrote:
This spring I ordered 2 honeyberries, 4 blueberries, 2 goji, 3 hardy kiwi, 2 thimbleberries, and 2 serviceberries from Burnt Ridge. I just received them yesterday, and they are a lot bigger than I expected. The packaging left a bit to be desired--some were potted and some bare root,and the box was damaged, but the plants were in great shape. Even though they were shipped cross-country, all appeared healthy and have been planted. A good experience from Burnt Ridge, and I will be a return customer.
|On Mar 27, 2010, thehumble1 Metairie, LA wrote:
I purchased some Sunshine Blue Blueberry plants from them early in March. They confirmed my purchase and told me when they would be expected to ship. A week or so later they shipped them out. It took a week to get them because I live across the country from the Nursery but the plants came in good shape. They are beginning to flower and look like they will be fine. If I ever need anything else, I will look to purchase again from them.
|On Mar 23, 2010, cramsey1 Salt Lake City, UT (Zone 6b) wrote:
I recently received my order form Burnt Ridge Nursery. I had placed my order with the company due to the very reasonable prices and the high recommendation from Dave’s. I purchased over $100 worth of plants. I am pleased to say I was no disappointed. The plants arrived on time and they were well packaged. The plants were good size and very healthy. The staff were very helpful when I would call an ask questions. The customer service was very good. Most of the plants were shipped bare roots with well developed health root systems. The plants were shipped when Burnt Ridge said they would go out. I highly recommend this company and I will also by from them again.
|On Mar 12, 2010, AZPHATMAN Mesa, AZ wrote:
Posted on March 9, 2010, updated March 12, 2010
On March 12th, 2010, AZPHATMAN added the following:
Today I received an email from Burnt Ridge. It was very civil and courteous and sign by one Michael Dolan. He did check out a thread I have on another garden site and looked at the pictures. He feels there is nothing BR has to apologize for and no refund or credit will be given. He said what I think is fungus on the Lapins may be paint.
I am not fond of any of these trees and would never have purchased any of them if I had seen them first. However the trees are still alive and still under warranty so I have decided to try and keep them all alive in smaller pots as their size does not warrant the 25 gallon pots I had put them in.
At this time I’m not real happy about it and not likely to change the negative rating any time soon. However if the trees all thrive I may one day change the negative to a neutral. I can't ever see changing the rating to a positive. To me two branchless whips, one of which was only a 1/4" caliper and a tree previously topped to 30" without mention in the descriptions to me is way out of line.
Burnt Ridge however feels that this is normal variation in size. What is normal variation to them means the largest tree out of four they sent me is smaller than the smallest tree I have ever received from an online nursery. Keep in mind I have only been buying trees online for five years and my experience only cover the purchased of sixty some trees. Also keep in mind though that I have never purchased a whip from a nursery before which explains this in part.
However also keep in mind that there was nothing in the descriptions or other BR site information that I could find that would have led me to believe any of the trees I purchased would be so small or previously topped at 30”. This being an acceptable business practice to them speaks volumes to me about their company and as Forrest Gump says: "And I don't have anymore to say about that."
|On Feb 26, 2010, mrs_colla Marin, CA (Zone 9b) wrote:
Posted on February 6, 2007, updated February 25, 2010
On February 14th, 2007, mrs_colla added the following:
My hazelnut arrived today, very well packed, the roots nice and damp, buds on the tree, very good quality and competitive prices!
There is a note attached that explains how to care for the tree, I am very, very happy and will buy from this nursery again!
On January 17th, 2009, mrs_colla changed the rating from positive to neutral and added the following:
Neutral although I feel negative. The plants have always been good, therefor not negative.
I ordered plants in the fall. They didn't say when I could expect them. So I sent them a message via DGWatchDog. No response, so I call. The lady was very friendly and promised me to ship the week of Jan. 12.
Yesterday, thursday, I emailed to say I wasn't happy that they didn't ship this week. So this evening ( friday!) I get a shippingnumber! The plants will arrive next tuesday, after sitting in a box over the weekend.
That's not how I like things done.
On January 20th, 2009, mrs_colla changed the rating from neutral to positive and added the following:
I can't stay mad for long... when they send such good plants, so well packed.
The trees are truly beautiful and they are dormant, the long shipping didn't hurt them.
On March 7th, 2009, mrs_colla added the following:
Fast shipping, notifications all the way, and the plants are great.
Thank you, Christie
On February 26th, 2010, mrs_colla added the following:
The shipping took a little longer this time, and I didn't get a notification, but the trees are perfect.
|On Feb 8, 2010, beagelgarden Defiance, OH wrote:
This will be my third year ordering from Burnt Ridge. They are fantastic with making things right (when an order goes wrong). I think they are a keeper. Great variety as well :)
|On Sep 23, 2009, justajoe Seattle, WA wrote:
I ordered blueberry plants from the website and it stated size and price for them. When I got the blueberry plants they were not as large as what was stated on the website and the price was more than what was listed on the website also. I spoke to a person on the phone and she confirmed the price of the website and what I was supposed to be charged but the invoice was higher for them. I emailed the company and still never received a response back regarding the over charge and why the plants were not the size that was listed on the website. Won't purchase from this company again.
|On Jul 31, 2009, AvalonKY Edmonton, KY wrote:
Burnt Ridge Nursery has a very good assortment of fruit trees at reasonable prices including shipping. I ordered 10 apples, 4 pears, 2 each peaches and cherries in Feb for March delivery. They emailed me a detailed order confirmation, payment confirmation, and shipping confirmation. The trees arrived well packed and in good condition, medium to large sized, and of course, dormant bare-root.
|On Jun 8, 2009, livefreeordie Yeagertown, PA wrote:
Placed an order 2 months before planting season, in an attempt to find some different offerings. A week or two after placing order, I was informed 1 of my selections was not available, and to pick another, which I did the same day. Being out of stock so early concerned me only for a second, because the communication was decent. About 5 weeks later, I got notice that my order had shipped, about 3 weeks later than when they were supposed to be planted. The plants took an 8 day trip and arrived in a pathetic state. Poor packaging, and length of trip left me with piles of mush, so far, only 3 plants look to have survived the ordeal. I wrote a letter explaining how outraged I was with the experience, and as expectd, never got any further communication, I will NEVER order from them again.
On June 15th, 2009, livefreeordie changed the rating from negative to neutral and added the following:
I felt compelled to change my rating to neutral after discovering life from the plants I gave no hope of surviving. This weekend I notced that all but 4 of the plants have life begining to show. SO although I still think the shipping method is a concern, the plants seem like they are going to survive at an acceptable rate, and I just may have to reconsider giving them another chance if I see a vairety that I want.
|On Jun 5, 2009, wyogrower Powell, WY wrote:
Ordered and received 4 Montmorency cherry trees--arrived in great condition, came out of dormancy quickly and are flowering. Would definitely order from this company again.
|On May 25, 2009, modal Columbia City, IN wrote:
Bare root trees arrived in good condition and have come out of dormancy nicely.
|On May 9, 2009, herbalbetty Middleburgh, NY wrote:
We were extremely pleased with the plants we received from Burnt Ridge. Even though the plants had to come across country, they arrived in beautiful condition. And, the plants were LARGE and very healthy. I highly recommend this company.
|On Apr 30, 2009, CarmelGarden Haifa,
I ordered about 30 trees and various shrubs from this nursery. I then went there and picked them up.