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Comments regarding Burnt Ridge Nursery

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114 positives
9 neutrals
22 negatives

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RatingAuthorContent
Positive shalomkjg
(2 reviews)
On Jul 7, 2012, shalomkjg Olympia, WA wrote:

I live near this nursery and buy from them quite often and recommend them to others as well. The plants I purchase on-site or through the mail have been vibrant "happy" plants. I have had no casualities yet and have probably purchased 20 trees/shrubs from them in the past 2 years. I value their knowledge and recommendations as well regarding plant care, etc. They are quite responsive through email and over the phone. They also offer plants at reasonable prices compared to some of the other nurseries online offering edible and northwest native plants.

Positive treecrazy
(1 review)
On Jun 27, 2012, treecrazy Auburn, IN wrote:

ordered 8 trees total. 4 paw paw, 2 quince , 2 jujubee. all arrived in good shape . all are growing. trees are about 2-3 feet at best but the price on the trees were low. receptionist was pleasant on the phone and filled an order in time to plant even though I was late in ordering. I plan on buying here again.

Negative BeeznBearz
(6 reviews)
On Jun 15, 2012, BeeznBearz Cottonwood, ID wrote:

Posted on May 10, 2012, updated June 15, 2012
Posted on May 1, 2012, updated May 10, 2012
I ordered three vines at the beginning of the month, one of which was to be a male for my female kiwis. In my order I explicitly said that they needed to be shipped 'ASAP.' Now I get a vague email stating that the plants will be shipped in 'April or May.' From the other reviews I'd read here I'd hoped to be able to rely on them for timely shipping. The flowers on my kiwis look ready to blossom any day now. So I have to choose; gamble on a plant which could come in anywhere from a week to month, or go to one of the more local nurseries for an expensive plant which will be made pointless (assuming the shipped plant will be good quality) when the order eventually arrives. To say that I am frustrated and disappointed is an understatement.


On May 10th, 2012, BeeznBearz added the following:

I'm still keeping this rating at a negative. The plants arrived today but they're not in the best of condition. The kiwi definitely will not flower this season, which means that I'll have to buy another male locally, if I can find it. The honeyberries only have barely burst buds on them. The number of live buds compared to the size of the plant are too few for comfort. Hopefully they'll improve given some kindness.
On June 15th, 2012, BeeznBearz added the following:

And now I am sincerely upset. The honeyberries recovered, though one has just one live bud to its name, and the kiwi proceeded to completely die within days of its receipt. I have two other kiwis bought locally which have thrived under my care, so I know it's the plant and not my efforts which are to blame. In all correspondence with them I have been very polite, I should add. When I first contacted Burnt Ridge, they told me to wait a few weeks to see if the unhealthy/dead plants would recover. I conceded that the honeyberries lived, though that is a generous statement with the one budded plant. I advised them of the state of the kiwi and asked when a replacement would be shipped. They sent the following email: "We can include a free replacement with any new order next spring."
Nowhere in their website do they indicate that you have to order more plants from them to get a replacement. They simply have a warranty that their plants will leaf out and grow in their 'ordering information'. This is a shoddy business practice at best, bordering on fraud. I will tell them this and offer them a chance to refund the monies instead. If they do not respond professionally, I will report them to the BBB. As merchants, this practice breaches the warranty they include on their website as well as the 'warranty of merchantability' inherent in transactions with professional merchants. The money isn't really the issue. I primarily want this merchant, and others to be forthcoming in their policies.
Positive plantlover211
(1 review)
On May 29, 2012, plantlover211 wrote:

I had an excellent experience with Burnt Ridge Nursery this year. My plants arrived healthy and are doing great. They had explained to me that April through May they are extremely busy and to expect shipping to take longer than it normally would. Also that they had some delays due to delays from one of their providers.

I know this company is a small business staff-wise and I feel they do a great job considering the thousands of orders they get throughout the year along with the hundreds of emails they get weekly.

I've been ordering from them for years and am a very happy customer.

My advice for anyone who wants a better chance at receiving their orders promptly: Place your orders in the late fall or winter before the rush.

Negative topwaterpro
(1 review)
On May 29, 2012, topwaterpro Vashon, WA wrote:

I placed a order with Burnt Ridge on 04/28/2012 for 18 Oregon Grapes, 4 Pilgrim Cranberries, 4 Kinnikinnick, 4 Raspberries. I received an email on the 29th and 30th that they will have my order ready and would be shipped in May. I then received this email on May 2nd,

Thank you for your order. Unfortunately, this year we are unable to supply your
4 Kinnickinnicks in the size that you requested. I substituted the next closest
size (Gallon) for $4 each.If this is not ok, please let us know within a week

Then on the 3rd I received this email,

Thank you for your order. Unfortunately, this year we are unable to supply your
4 Kinnikinnicks in the size that you requested. I substituted the next closest
size (Gallon) for $10 each. If this is not ok, please let us know within a week
so that it does not delay the processing of your order. We also have a lovely
website that you can review for alternate choices at http://www.burntridgen....
Please make update/changes to your order through email or phone.

So much for a deal on $4 for the gallon plant. It sounded as if my order was ready and they were waiting on me to O.K. the change before they shipped it.

I responded on the 3rd

Hello,

The substitution of the 1 Gal Kinnikinnicks for the 4" size is fine. Any idea on shipping date?

Thank you,

I didn't receive any response so I sent the email again on May 7th.

They responded on May 9th with this,

We got your email concerning your shipment date. Orders are shipped out on a
first come first serve basis. At this time there are a few orders ahead of
yours. Your trees are being kept fully dormant in our coolers and we'll ship it
out as soon as we can.

Funny, I didn't order any trees? I found this to be a generic message send out to anyone who questions shipping. This is when I began to feel a little uneasy about the purchase.

Sad part about it is that these plants are native and very common to Washington State. You would figure that they would have hundreds of them instock and wouldn't have to keep them in a cooler waiting shipment...

Nine business days or 2 weeks went by with no response no plants

So on the 22nd of May I sent them this email,

Hello,

We have decided we would like to cancel our order. We were hoping to get them 2 weeks ago. We are no longer willing to wait for them. If you would confirm our cancellation of our order we are going to put stop payment on our credit card.

Did They respond?
NO!

I resent that email again. adding that its going on 4 weeks of waiting.

Nothing!

So Today May 29th I sent them this email,

Since you haven't responded to our last email 7 days ago, We take it that our order must be cancelled. It's too bad you folks at Burnt Ridge don't have the courtesy to respond to your customers. Your service as gone from A+ when I ordered from your business a few years back to F-. HORRIBLE! It's to bad I used to recommend your company but now I wouldn't recommend you to anyone! VERY SAD!

with that Email I got a response all most instantly

This is a confirmation that your order has been cancelled per your request. We
apologize for you not receiving the email on the 22nd. It accidentally got sent
to the letter print outs I have here by mistake instead of in the form of an
email notification.

If we can help you in the future, please do not hesitate to call.

Sincerely,

Burnt Ridge Staff

Another funny, I didn't receive that letter in the mail that they said they printed out. It sounds like it is still sitting on someone desk.

You may see me as unreasonable about waiting, But I have talked to others and read others posts that have said there service and plant quality has gone down hill. It's to bad because out of 75 plus plants I've ordered from them a few years ago all but the dozen or so I've Culled have thrived.

Maybe you might have better luck if you call them or if your in Washington go to the farmers market and give that a try. I like a paper trail just for this reason that is why I placed the order on line.

Maybe you might be a person that doesn't mind to wait and likes to plant bare root plants in the summer.

What ever the case if you decide to buy from them. I wish you better luck than this experience I had with Burnt Ridge.




Negative lysis
(4 reviews)
On Apr 11, 2012, lysis Scottsdale, AZ wrote:

Received 1/4 inch whip apple with barely any roots, which replaces a 3/4" Dave Wilson bare root from Bay Laurel that was destroyed by gophers. Both the whip and the 3/4" tree were the same price. Forced to use this nursery as the majority of mail order firms are done for the season. I'm not impressed in the slightest about the quality of their trees.

Positive SoutheastIndy
(16 reviews)
On Mar 30, 2012, SoutheastIndy Indianapolis, IN wrote:

Ordered apple, cherry and peach scion wood. All scion wood was in great shape and well marked. Would buy from again.

Positive mielbee12
(3 reviews)
On Mar 22, 2012, mielbee12 Seattle, WA wrote:

My plants just arrived and they are in great condition. Shipping was very fast! The tea plants are much larger than I was expecting and the wintergreen ground cover has a couple plump berries already. The prices are very reasonable to for the quality that you receive.

Positive Dobre
(1 review)
On Feb 17, 2012, Dobre Vineland, NJ wrote:

I have personally dealt with Burnt Ridge for years and purchased numerous plants. Overall they have earned my business and respect. On that rare occasion when something wasn't right a quick call rectified the situation.

Reccomended without reservation.

Positive LilyLover_UT
(20 reviews)
On Jul 9, 2011, LilyLover_UT Ogden, UT (Zone 5b) wrote:

This is a great nursery for rare fruiting trees and shrubs. I've ordered many plants from Burnt Ridge over the years, and I'm always pleased with both the service and the quality.

Occasionally, I have a tree that doesn't make it, but that's the risk you take with bareroot plants. I think it has more to do with our crazy weather than anything else. Most years, we go directly from winter to summer with no moderating spring temperatures in between, and that's very hard on the plants.

I'm especially thrilled with my hazelnut trees. I ordered 20 plants for a hedge and windbreak on both sides of my huge vegetable garden. They are full-grown now, and we harvested several bushels of nuts last year. We bought the Suite Nutcracker from Burnt Ridge for cracking the nuts in large batches. It works very well. We ate hazelnuts all winter and shared them with friends.

I love the Illinois Everbearing mulberry tree that I bought eight years ago. Very tasty! So I bought several more this year to use as shade trees in my field. I could go on about all the other plants, but I'll quit here. I just want to say, Thank You for everything!

Negative magnaastra
(47 reviews)
On Jul 7, 2011, magnaastra Charleston, IL (Zone 6a) wrote:

Posted on May 9, 2011, updated July 7, 2011
Very uneven quality. The blueberries were just superb, some of the most fantastic root systems I've ever seen, and quite reasonably priced for this kind of quality. The fruit trees were okay, as were the cranberries, again, especially for the price. But the seaberries! There was some confusion about this part of my order; I made several changes, and they were really good-humored about keeping up, but in the process one cultivar was mistakenly deleted. They cheerfully re-added it after I enquired...but now I sort of wish they hadn't. It's labeled as a "one gallon specimen," but it's pathetically small and weak-looking with practically no roots: literally, I think they scraped the bottom of the barrel to come up with this poor little thing. I'll plant it, and nurse it along, and see how it goes. Not holding out a lot of hope for it, tho. Also, they could "only supply one out of two plants" of another cultivar although I ordered them a few months ago. Bottom line, I'd use them again if I can't find particular plants I'm looking for anywhere else, and really, those blueberries were marvelous...but I'm going to stay away from their seaberries FOR SURE!


On July 7th, 2011, magnaastra changed the rating from neutral to negative and added the following:

Well, it's official: the little seaberry is being pronounced DOA. Poor little plant never showed ANY signs of life despite the best of care. It's my opinion that it was shoved into my order just to 'shut me up,' if you will, with no thought whatsoever to quality...only to quantity. Despite their lovely blueberries, I'm changing this to the big N, since, to me, this was awful customer service to the Nth degree. Great product equals zero without the OTHER side of the equation...which, of course, is CUSTOMER SERVICE.
Positive RufousDog
(2 reviews)
On Jun 1, 2011, RufousDog New Hyde Park, NY wrote:

I ordered two almond trees and a peach tree. All arrived in excellent condition. The peach tree was huge; the almond trees were small and took longer to break dormancy, but they are unusual varieties. All had nice roots. Packing was very good also. After a month they are all doing well. As with most tree orders it's best to place your order early in the season. This is one of the better places from which to buy bare root stock. I'm very satisfied.

Positive RichinRichmond
(3 reviews)
On Apr 21, 2011, RichinRichmond Richmond VA,
United States wrote:

I have ordered numerous plants from them over the years. Blueberries, honeyberries, several fruit trees have all arrived in good shape and thrived. My only quibble was the catalog description of the honeyberry--in my opinion it tastes like dirt. Otherwise, they have great selection, prices, and quick service. I have had no problems.

Negative jeainky
(3 reviews)
On Apr 20, 2011, jeainky Georgetown, KY wrote:

Posted on February 14, 2011, updated April 20, 2011
Posted on October 15, 2010, updated February 14, 2011
Well I thought I had hit the jackpot. These guys have everything. The ratings here were outstanding. I ordered and spent very little and seemed to have gotten a lot. The customer service was top notch, calling me when they needed to replace something on my order.

When I got the plants, they didn't really look all that hot. They kind of looked like they had been yanked out of the ground instead of dug. The paper had gotten dry in shipping and shipping seemed to take forever.

I gave them the benefit of the doubt and planted them. I planted 5 raspberries, 2 blackberries, 2 Taiwanese Raspberries and a cranberry. Only one raspberry ever sent out green shoots. I nursed the hell out of that plant and it died about a month later. I am meticulous about how I plant my plants. I've been doing this for a while.

I contacted them and so far, it took a week for them to get back to me and so far they seem kind of dodgy and adversarial. I asked for not a refund but new plants that actually survive. If that happens I will revise this.


On February 14th, 2011, jeainky added the following:

Well I ended up sending pictures which showed the plants were very much dead. I described my situation and how I tried to nurse these plants with daily care but to no avail.

The response I got was rather terse. They are at least attempting to replace the blackberries but refused to replace anything else (despite pictures) because, and I quote - "They didn't have any other problems." Well its pretty obvious that the statement is not true since others have rated after mine.

Literally if they had made more of an effort to replace the plants I would have moved this to at least neutral. Hell, if the two blackberries they send me actually live, I might be tempted.

On April 20th, 2011, jeainky added the following:

Update: The rating stays negative.

I'm willing to assume I killed off everything but the raspberries and blackberries. I'm irritated that they would not send replacement raspberries unless I placed another order. I was still willing to work with them. I received my blackberries and planted them. They had no hair roots WHATSOEVER. This was the same condition of the blackberries and raspberries I received last spring. Until someone quits jerking these plants from the ground none are going to take.

I ordered from Nourse and the difference side by side between a Nourse raspberry and a BR blackberry or raspberry is day and night.

I'm very disappointed in the response I got, in the replacements and in Burnt Ridge in general.
Positive treesmoocher
(9 reviews)
On Apr 16, 2011, treesmoocher Spencer, WV wrote:

It was my neighbor's idea to order a bunch of hazelnuts, and I was one of those who wanted two or three. We wanted improved hybrids, and this was the only US company that had them (after he sent in the order I found a closer nursery...) so I went ahead despite major trepidation after reading the reviews here. I was especially worried because it seemed condition of plants was the main issue--for SOME customers--so I feared that those farthest away had the problems. And we're in WV, pretty far away. But the order arrived without problems, and the plants were all in excellent condition, with buds beginning to swell, nice moist copious roots--they did vary in size. Mostly the Jeffersons (most desirable cultivar) were small while the various pollinator varieties, and my black currant, were quite large. I wouldn't hesitate to order from this company again.

Neutral eclectuswife
(2 reviews)
On Apr 13, 2011, eclectuswife Benson, AZ wrote:

Overall, my experience with Burnt Ridge was positive except for the condition of two plants, a Chinese Hawthorn and a 'large' Pixwell Gooseberry. Both were large plants with very few roots, and either arrived dead or died soon after planting, despite being soaked in water for 24 hours like the rest of the shipment. I did not contact the company about replacements, but instead simply ordered another hawthorn and gooseberry from One Green World as I knew I'd get high quality plants from them.

However, my three Aronia seedlings and three Serviceberry seedlings were well rooted (exceptionally so for two of the Aronias), and my Captivator gooseberry was also very well rooted and has been vigorous. My Invicta gooseberry has great roots but few branches, however it has leafed out and I expect it will grow considerably this season. I am still waiting for my 5 Magnolia vines to show any sign of growth, but I think it's still early for them...I hope. My Jumbo hardy kiwi is growing vigorously and the Sweet Scarlet goumi already has fruit forming since it leafed out after planting.

So I'm hoping there is life in the Magnolia Berry vines, but so far nothing. I would order from Burnt Ridge again, as they were very reasonable with their prices, but I'd probably limit myself to small orders next time to make sure what I wanted was stock that was well rooted.

Positive brg4q
(1 review)
On Apr 6, 2011, brg4q Nacogdoches, TX wrote:

I bought a large number of fruit trees from Burnt Ridge last Fall.

I talked to them over the phone and used their online ordering form. They were very helpful.

Out of the 20 trees I ordered one died. That is pretty good considering that 10% loss of plants is the norm.

I was attracted to their prices and variety. Their quality is really good too. So, two thumbs up!

Positive narfwack
(1 review)
On Mar 23, 2011, narfwack Mount Airy, GA wrote:

I've used this company multiple times and every experience has been wonderful. Most of the plants you buy online end up being smaller than you expect, sometimes because that's the only option or because they don't list the size. Every plant I've bought from them has not only been bigger but much better quality than any other I've bought online. I just bought a couple of Anna kiwi vines and they are HUGE! Double the size of the ones sold at the local Lowe's.

Negative sce_77
(1 review)
On Jan 15, 2011, sce_77 Bartlesville, OK wrote:

Posted on November 2, 2010, updated January 15, 2011
Purchased 6 trees this past spring. 2 figs, 2 cherries, 2 apples. So far, the 2 brown turkey figs have turned out to be a completely different variety than what I ordered. This makes me wonder it they bothered to send me the correct cherry and apple varieties.
Only certain apples and cherries do well in my area, so if they've ripped me off and sent something else, there's a good chance I'll never get good crops.
I'll be contacting their customer service and will update this if they actually own up to and fix their mistakes.


On January 15th, 2011, sce_77 added the following:

UPDATE: I emailed Burnt Ridge with my complaint that the figs were the wrong variety. They said they don't send the wrong variety on purpose, and asked me to send pictures and the color painted on the stems. I did so about a month ago, and still have not heard back from them. Clearly they are not interested in fixing their mistakes.
Negative sweetmelon
(1 review)
On Jan 14, 2011, sweetmelon Lawrenceville, GA wrote:

I got three filbert plants from Burnt Ridge in 2009. They call them "trees", but in reality they are just sticks with maybe some roots on them if you are lucky. Which is all right for the price (at the time, now they doubled the prices).

Out of the three I got one didn't have any roots to speak of and so of course didn't make it. Couldn't get them to replace it. OK no big deal as I still have two that are supposed to cross pollinate.

The ones that are still going are Tonda di Giffoni and Gem. When choosing the varieties they told me those and the Yamhill that didn't make would be a good match for pollination. But now I'm reading that in reality Gem doesn't pollinate Tonda di Giffoni. Serves me well for believing whatever I'm told without double checking.

So now I can only get hazelnuts from the Gem tree if any at all. And Gem was meant to be the pollinator for the other two, as its nuts are not that great.

Will try another nursery next time.

Positive cateringbob
(1 review)
On Nov 10, 2010, cateringbob Lawrence, KS wrote:

I ordered 6 fruit trees (all plums) in late 2009 and received them as requested in the middle of March, 2010. They were uniformly sturdy,well-branched with a great root system. They budded on schedule and made good growth during the summer.

I am looking forward to ordering from them again this year.

Negative kc00037
(4 reviews)
On Jun 30, 2010, kc00037 Belchertown, MA wrote:

Posted on May 26, 2010, updated June 30, 2010
I was very excited about my order with Burnt Ridge... until I got it. It spent over a week in transit, and when I opened the box, I found that they had not sent 3 of my plants, and had not informed me OR sent replacements. The plants I did recieve were small, and obviously in bad shape from the trip. I planted the pawpaws I did recieve, and as I read the literature they included, I found that if you do not have a named variety, you will likely not get fruit. Well, the named viarieties I ordered weren't sent. I had to pay twice as much to buy one from someone else.
Also, I ordered 3 Sassafras trees. They are about as big as matchsticks and were covered in black mold when I got them. I haven't even planted them yet, I am waiting for them to show signs of life.
The only saving grace were the serviceberries, which were sent bare root, were totally bleached out from the week in the box, but I planted them and watered them and they are now leafing out nicely.
I sent them an email with my concerns over a week ago and have not gotten a response. I will not order from them again.


On June 30th, 2010, kc00037 added the following:

While I am not changing my rating, and I never got a response to my original complaint email, I did request a refund for 5 plants that never leafed out, and they did respond almost immediately and refunded my money, no questions asked. So, still crappy plants, crappy shipping, but I give the customer service a D instead of the original F.
Negative dayinthegarden
(1 review)
On Jun 7, 2010, dayinthegarden Occidental, CA wrote:

This nursery should be avoided at all costs. I received a citrus tree that was malnourished and leafless; in response to my email comparing this specimen to others I have ordered from Four Winds, the nursery said "I am sure that Four Winds nursery sends out healthy, dark green, bushy citrus plants since they are a California nursery that has heated greenhouses and specializes in citrus. We are a Washington state nursery that carries a broad range of edibles and have no heated greenhouses, except when the sun comes out." Why sell citrus trees and so many other non-WA state natives then, at full price? They offered a refund if it did not leaf out (it hasn't), but would not pay for shipping costs. They don't mention their lack of adequate facilities to keep them healthy on their website, nor that they are willing to send out such poor specimens expecting customers to nurse them to health. They also sent me a dead Chinese wolfberry and did not respond to my request for a refund. So unless you want poorly cared for plants that only grow in Washington state when the sun shines and no responsible customer service, don't order from this nursery.

Positive oregonwoodsmoke
(6 reviews)
On May 29, 2010, oregonwoodsmoke Terrebonne, OR wrote:

I'm happy and will order again from them.

I see some complaints about the size of the plants. My order, including shipping, was $100 exactly, and I received 3 fruit trees, 25 strawberries (plus one extra, so 26) 6 boysenberries, a grape vine, and a gross of footies.

For that money, I expected the trees to be small.

Plants arrived well hydrated. Bare root trees had all their feeder roots. I've never seen that on a bare root tree. Such a well developed root system should serve the tree very well. (made them harder to plant, but well worth the extra effort, in my opinion)

Arkansas Black, whip, now pushing lots of leaves and started branching. Gold cherry, whip, is well leafed out Nectarine, scrawny little twig with several skinny little branches is humming along with nice leaves on it.

Boysenberries are all lookin' good. Strawberries are all clearly happy, came up fast, and are growing well. I'm clipping tons of flowers off of them, so they can get established.

The grape vine is still asleep, but then, my resident grapes are just pushing out their first leaf tips. I guess I will see how good the guarantee is, if the grape doesn't make it, but at this point, it is clearly still alive, just asleep.

Packaging was a bit odd. Roots packed with wet newspapers and the whole thing placed in a black plastic trash bag. I've never seen plants shipped that way, but they arrive well hydrated. Trunks were damp, but dried right off with no damage. Probably wouldn't be good to leave them packaged that way in the heat.

Box had a sturdy bamboo pole in it to keep the shipping company from folding the trees. Nursery has no control over how the shipper handles the boxes.

I've had too many bad experiences with mail order nurseries, so I always buy locally so I can see what I'm getting.

However, sometimes I want a plant that isn't available locally. At least with this nursery, I got what I ordered, I got it when promised, and the plants are good quality.

I don't care if the trees are young. Small trees transplant easily and recover well. I certainly didn't pay for large trees, so wouldn't think of expecting to receive them.

Positive GossReptiles
(2 reviews)
On May 19, 2010, GossReptiles Lebanon, IN wrote:

I have purchased twice from Burnt Ridge. Both orders were packed very well and plants arrived in good condition, especially having spent a week in transit. Shipping rates were also reasonable. My purchases include: pawpaw seedlings, blackberries, gooseberries, tricolor beech, elderberries, honeyberries, jostaberries, and boysenberries. I will continue to be a customer.

Positive flying_squirrel
(9 reviews)
On May 7, 2010, flying_squirrel Priest River, ID (Zone 5b) wrote:

Posted on April 30, 2009, updated May 7, 2010
After searching sources for fruit trees suitable for the very cold harsh, short season climate in northern Idaho I decided to purchase stock from Burnt Ridge. (Which I found through Dave's garden) I ordered almost 30 trees plus some blueberries and grapes. They were well packed and arrived in excellent condition. I was very pleased with the size and health of the stock. The prices were very reasonable as well. I look forward to purchasing more items next year. I have bought from quite a few nurseries over the decades and this company provides some of the best values.


On May 7th, 2010, flying_squirrel added the following:

Update one year latter: One tree never leafed out and was replaced by Burnt Ridge with no quibbling. I lost 2 trees over the winter which I feel was due to some very challenging fall/winter weather conditions as they had done well all summer. I am still waiting to see if the grapes survived. The remainder of the trees are budding out and look good. I ordered a couple more blueberry bushes and they arrived in good shape with an excellent root ball. Overall I am happy with the stock and service. I will be ordering more items next year.
Positive hazy
(2 reviews)
On May 1, 2010, hazy Seattle, WA wrote:

Posted on January 30, 2010, updated May 1, 2010
This was my first time mail ordering plants and I couldn't have been more pleased with the experience and quality of plants received. I ordered two bare root trees, a persimmon and mulberry and both plants came securely packaged, healthy, and well rooted. They shipped the plants when they said they would and I received them just a day after receiving shipment confirmation by email. The trees were very reasonably priced, much lower actually than some local nurseries and the shipping was inexpensive. I would definitely order plants from Burnt Ridge in the future.


On May 1st, 2010, hazy added the following:

Just wanted to add that now after only three months my persimmon is starting to leaf out nicely even though the instructions that came with the tree said that sometimes it takes a long time for persimmons to come out of dormancy. I'm excited to see what this tree will look like once all the leaves come in!
Positive fruitherder
(2 reviews)
On Apr 11, 2010, fruitherder Altoona, PA wrote:

I am very satisfied with my experience this year ordering from Burnt Ridge. The trees I purchased were well packaged and very healthy appearing with good root systems and have since taken right off. The people are friendly and very accommodating, going that extra mile for their customer - a quality that's missing at some of the larger nurseries. I wouldn't hesitate recommending this nursery to my friends or buying from them in the future.

Positive ewurster
(4 reviews)
On Apr 6, 2010, ewurster Williamsport, PA wrote:

This spring I ordered 2 honeyberries, 4 blueberries, 2 goji, 3 hardy kiwi, 2 thimbleberries, and 2 serviceberries from Burnt Ridge. I just received them yesterday, and they are a lot bigger than I expected. The packaging left a bit to be desired--some were potted and some bare root,and the box was damaged, but the plants were in great shape. Even though they were shipped cross-country, all appeared healthy and have been planted. A good experience from Burnt Ridge, and I will be a return customer.

Positive thehumble1
(1 review)
On Mar 27, 2010, thehumble1 Metairie, LA wrote:

I purchased some Sunshine Blue Blueberry plants from them early in March. They confirmed my purchase and told me when they would be expected to ship. A week or so later they shipped them out. It took a week to get them because I live across the country from the Nursery but the plants came in good shape. They are beginning to flower and look like they will be fine. If I ever need anything else, I will look to purchase again from them.

Positive cramsey1
(24 reviews)
On Mar 23, 2010, cramsey1 Salt Lake City, UT (Zone 6b) wrote:

I recently received my order form Burnt Ridge Nursery. I had placed my order with the company due to the very reasonable prices and the high recommendation from Dave’s. I purchased over $100 worth of plants. I am pleased to say I was no disappointed. The plants arrived on time and they were well packaged. The plants were good size and very healthy. The staff were very helpful when I would call an ask questions. The customer service was very good. Most of the plants were shipped bare roots with well developed health root systems. The plants were shipped when Burnt Ridge said they would go out. I highly recommend this company and I will also by from them again.

Negative AZPHATMAN
(20 reviews)
On Mar 12, 2010, AZPHATMAN Mesa, AZ wrote:

Posted on March 9, 2010, updated March 12, 2010
Order placed on the 6th day of February 2010. At the time of order I requested they be shipped ASAP.

The trees were shipped 23 days later on the 1st day of March 2010.
The trees arrived the 4th day of March 27 days after I placed the order.
The order to delivery time is about average but there are nurseries that do much better.

1 METHLEY PLUM $ 16.00
1 BEAUTY PLUM $ 16.00
1 LAPINS CHERRY $ 18.00
1 Large Grafted ILLINOIS EVERBEARING MULBERRY $ 15.00
SHIPPING $ 16.50
TOTAL WITH SHIPPING $ 81.50

Pre-arrival Burnt Ridge’s customer service was very good. The order confirmation was fast. They also emailed me a shipping confirmation and tracking number once the trees shipped. The box was adequate for the size of the trees and the price for shipping was more than reasonable. The roots were well packaged in wet newspaper and wrapped in a black garbage bag. Nothing fancy but it does the job as well as any.

The Trees……

Methley Plum; For such a small tree the root system was exceptionally large. However the tree was just barely ½" caliper which is on the small side. This tree had previously been topped at 30” which is not something I would do neither would I have purchased this tree if I had known.

Beauty Plum; This tree had an adequate root system for a small tree. The tree however was barely ½" caliper.

Lapins Cherry; The tree is 3/8”-½” caliper grafted whip. The root system is small even for a whip. The tree was shipped DISEASED. There is a lot of fungus on the graft union and coming through the graft union on its other side. It appears obvious that the graft union had previously been planted below the soil line and the fungus had eaten into the wood.

Large Grafted Illinois Everbearing Mulberry; This tree is a ¼” caliper whip. I do not know what a Small Grafted tree is to this company but I do not intend to find out.

I had no idea I would be receiving such small trees from the descriptions or from anything I read at Burnt Ridge. I read the reviews on this site and most said they had received average to large trees from this company. There is no way I would have purchased any of these trees if I had been given even a semi-accurate idea of what to expect.

I emailed Burnt Ridge my complaint at precisely 11:59 AM on March 5th. As of yet I have not received a reply.

I’m giving them a negative review because they………

1) Sent a obviously diseased tree.

2) They sent two whips without describing them as such.

3) Two of the trees had small-very small root systems.

4) One of the trees had been previously topped to 30” and was not described as such.

5) Their descriptions do not include tree size. That in itself is not the problem. The problem is they appear to be using this omission to sell whips at a slightly lower price ($ 1.99 lower) than other nurseries sell 5/8”-¾” caliper trees.

And last but not least but most importantly. I believe any company can have a bad day or bad order but good companies make it good.

6) THUS FAR THEY HAVE NOT RESPONDED TO MY EMAILED COMPLAINT OR ATTEMPTED TO REMEDY THE SITUATION IN ANY WAY.

I planted the trees to keep them alive in case Burnt Ridge offered a refund and wanted them back. At this time I have ordered replacement trees from another nursery. When the replacements arrive I will pull these trees as I have no use for them.


On March 12th, 2010, AZPHATMAN added the following:

Today I received an email from Burnt Ridge. It was very civil and courteous and sign by one Michael Dolan. He did check out a thread I have on another garden site and looked at the pictures. He feels there is nothing BR has to apologize for and no refund or credit will be given. He said what I think is fungus on the Lapins may be paint.
I am not fond of any of these trees and would never have purchased any of them if I had seen them first. However the trees are still alive and still under warranty so I have decided to try and keep them all alive in smaller pots as their size does not warrant the 25 gallon pots I had put them in.

At this time I’m not real happy about it and not likely to change the negative rating any time soon. However if the trees all thrive I may one day change the negative to a neutral. I can't ever see changing the rating to a positive. To me two branchless whips, one of which was only a 1/4" caliper and a tree previously topped to 30" without mention in the descriptions to me is way out of line.
Burnt Ridge however feels that this is normal variation in size. What is normal variation to them means the largest tree out of four they sent me is smaller than the smallest tree I have ever received from an online nursery. Keep in mind I have only been buying trees online for five years and my experience only cover the purchased of sixty some trees. Also keep in mind though that I have never purchased a whip from a nursery before which explains this in part.
However also keep in mind that there was nothing in the descriptions or other BR site information that I could find that would have led me to believe any of the trees I purchased would be so small or previously topped at 30”. This being an acceptable business practice to them speaks volumes to me about their company and as Forrest Gump says: "And I don't have anymore to say about that."
Positive mrs_colla
(29 reviews)
On Feb 26, 2010, mrs_colla Marin, CA (Zone 9b) wrote:

Posted on February 6, 2007, updated February 25, 2010
I got this nursery from a friend who works at Dave Wilson Nursery. He said this nursery is the best for hazelnuts.
I had some questions about cross pollination of hazelnuts, and didn't mention interest in buying a tree.
The man on the phone was very knowledgable and friendly, and we talked on the phone over half an hour about trees.
I was so impressed by that; great service to a non-customer!
I ordered a hazelnut over the phone, easy as can be, and will update when my tree arrives.
They are fieldgrown, on their own roots; great!!!


On February 14th, 2007, mrs_colla added the following:

My hazelnut arrived today, very well packed, the roots nice and damp, buds on the tree, very good quality and competitive prices!
There is a note attached that explains how to care for the tree, I am very, very happy and will buy from this nursery again!
Recommended!!!
On January 17th, 2009, mrs_colla changed the rating from positive to neutral and added the following:

Neutral although I feel negative. The plants have always been good, therefor not negative.
I ordered plants in the fall. They didn't say when I could expect them. So I sent them a message via DGWatchDog. No response, so I call. The lady was very friendly and promised me to ship the week of Jan. 12.
Yesterday, thursday, I emailed to say I wasn't happy that they didn't ship this week. So this evening ( friday!) I get a shippingnumber! The plants will arrive next tuesday, after sitting in a box over the weekend.
That's not how I like things done.


On January 20th, 2009, mrs_colla changed the rating from neutral to positive and added the following:

I can't stay mad for long... when they send such good plants, so well packed.
The trees are truly beautiful and they are dormant, the long shipping didn't hurt them.
CC
On March 7th, 2009, mrs_colla added the following:

Fast shipping, notifications all the way, and the plants are great.
Thank you, Christie
On February 26th, 2010, mrs_colla added the following:

The shipping took a little longer this time, and I didn't get a notification, but the trees are perfect.
Positive beagelgarden
(4 reviews)
On Feb 8, 2010, beagelgarden Defiance, OH wrote:

This will be my third year ordering from Burnt Ridge. They are fantastic with making things right (when an order goes wrong). I think they are a keeper. Great variety as well :)

Negative justajoe
(1 review)
On Sep 23, 2009, justajoe Seattle, WA wrote:

I ordered blueberry plants from the website and it stated size and price for them. When I got the blueberry plants they were not as large as what was stated on the website and the price was more than what was listed on the website also. I spoke to a person on the phone and she confirmed the price of the website and what I was supposed to be charged but the invoice was higher for them. I emailed the company and still never received a response back regarding the over charge and why the plants were not the size that was listed on the website. Won't purchase from this company again.

Positive AvalonKY
(3 reviews)
On Jul 31, 2009, AvalonKY Edmonton, KY wrote:

Burnt Ridge Nursery has a very good assortment of fruit trees at reasonable prices including shipping. I ordered 10 apples, 4 pears, 2 each peaches and cherries in Feb for March delivery. They emailed me a detailed order confirmation, payment confirmation, and shipping confirmation. The trees arrived well packed and in good condition, medium to large sized, and of course, dormant bare-root.
I planted, pruned slightly, and watered as needed, and waited. Every tree has grown exceedingly well and I am very pleased with them! Another thing I really like is the imprinted tags on each tree, with the name and some info. Excellent company to deal with!!

Neutral livefreeordie
(4 reviews)
On Jun 8, 2009, livefreeordie Yeagertown, PA wrote:

Placed an order 2 months before planting season, in an attempt to find some different offerings. A week or two after placing order, I was informed 1 of my selections was not available, and to pick another, which I did the same day. Being out of stock so early concerned me only for a second, because the communication was decent. About 5 weeks later, I got notice that my order had shipped, about 3 weeks later than when they were supposed to be planted. The plants took an 8 day trip and arrived in a pathetic state. Poor packaging, and length of trip left me with piles of mush, so far, only 3 plants look to have survived the ordeal. I wrote a letter explaining how outraged I was with the experience, and as expectd, never got any further communication, I will NEVER order from them again.


On June 15th, 2009, livefreeordie changed the rating from negative to neutral and added the following:

I felt compelled to change my rating to neutral after discovering life from the plants I gave no hope of surviving. This weekend I notced that all but 4 of the plants have life begining to show. SO although I still think the shipping method is a concern, the plants seem like they are going to survive at an acceptable rate, and I just may have to reconsider giving them another chance if I see a vairety that I want.
Positive wyogrower
(1 review)
On Jun 5, 2009, wyogrower Powell, WY wrote:

Ordered and received 4 Montmorency cherry trees--arrived in great condition, came out of dormancy quickly and are flowering. Would definitely order from this company again.

Positive modal
(2 reviews)
On May 25, 2009, modal Columbia City, IN wrote:

Bare root trees arrived in good condition and have come out of dormancy nicely.

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