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On May 31, 2014, KJWThack East Lansdowne, PA wrote:
I ordered 3 fig trees, one cherry tree and one tea camellia. All came on time and were well packed and in good condition when they arrived. They were of course a little pale because of being in a box for a few days, but after I unpacked them and put them in a spot that gets mostly shade, they greened right up. Today they are ready to be moved into the sun. They are all very healthy, completely out of dormancy, and one of the fig trees even has figs on it - something I didn't expect because I ordered pretty much the smallest tree sizes that they offer.
I am very impressed with the quality of the trees, the price - especially for the size, and the unusual varieties that they offer. I would definitely order from them again - if I had a bigger yard. :)
On May 21, 2014, NAndover31 North Andover, MA wrote:
I placed an order with Burnt Ridge nursery for some big berry blueberry bush varieties (Darrow, Aurora and Toro). Most mail order nurseries carried some but not all the varieties that I wanted. Burnt Ridge had a good berry selection so I ordered from them. They shipped cross country from Oregon to Massachusetts in 7 days. I had concerns about the condition and quality of the plants on delivery.. They arrived alive, good sized plants and in good health. I can recommend Burnt Ridge to others and will definitely consider purchasing from them again.
On May 3, 2014, stdno2man Stone Mountain, GA wrote:
I placed my first order in Jan 14. It was a large order for 20 fruit trees and some nut bushes. I was very happy with the wide variety of fruit trees I couldn't find anywhere else, with the service and the prices so much that I made a second order or additional nut bushes. The fruit trees are not the largest but I'm satisfied considering I could not find them anywhere else. I am very happy with the order and will continue to do business with them.
I placed my first order with Burnt Ridge this spring, and so far all of my plants are doing well. Initially one of the salmonberries seemed dead, as the other 2 immediately sprang to life but 2 months later it seems it might finally be emerging from dormancy. I was really happy with the low prices on the several of the items I ordered, and the rest were a good size for the price charged. They turned my order around in under a week, which so far is the fastest shipping I've had from any of the online nurseries I've done business with. My only complaint was the aronias were a little small, they should list them by size and not age - if I had known I might have paid more for a larger bush. I'll definitely be picking up a few more items, although I'll probably have to wait until next winter/spring since its probably a bit too warm to be dealing with bareroot plants.
I ordered from Burnt Ridge primarily because they offered some unusual fruit trees at a reasonable price. I'm glad I did. I was very impressed with the trees they sent to me. I have ordered from a number of reputable mail order nurseries, and I've generally been pleased with my experiences, but the quality of the trees sent by Burnt Ridge surpass anything I've gotten elsewhere. The root systems were very developed, with lots of fine roots remaining intact, and the trees themselves were strong and well pruned. Everything was packed well for shipping and the plants arrived hydrated but not moldy and in great condition for planting. I will definitely order from Burnt Ridge again.
On Apr 22, 2014, gandyman33 Saint Louis, MO wrote:
This is my first review of the year for 2014 and I am happy to say my experience with Burnt Ridge Nursery has been extremely positive. I ordered a grafted Venus Dogwood tree and a 1 year grafted Pacific Dogwood tree (which was really an afterthought). I ordered the Venus Dogwood tree from another online nursery as well, which I will review independently of this review. The Venus Dogwood was well packaged, healthy root system, about 4.5 ft. tall and had already broken dormancy/starting to leaf out. I have planted the tree and it has made tremendous progress in a short time. I have no worries that this tree is going to thrive and grow into a real beauty! The other dogwood tree is still dormant and I am a little concerned for its fate but it is still too early to contact the nursery for a replacement or a refund. Overall I am pleased with my purchase and highly recommend this online nursery. Thank you Burnt Ridge Nursery!
-Best bang for your buck: In general: comparatively cheaper plants.
-Their bushes/small plants have been generally the best I have bought size wise (but I have gotten a couple of rootless runts along the way).
-18% shipping compares favorably to most places and Burnt Ridge is forgiving with smaller plants.
-Cordial Customer Service.
-Basic, not flashy website: It's not much to look at, but I like that all of the varieties are listed and described on one page: I don't have to click on each plant to get info. The site is updated frequently also.
-Some unusual varieties I haven't seen elsewhere.
-Plant quality is a little hit or miss, especially with the trees: I have gotten a couple of trees that I would call 'Half-Whips': It's going to be a LONG time before I can even hope to get fruit from them: I would guess AT LEAST five years.
-My first shipment arrived beat up from the feet up. Two of the puny trees were snapped in two and the larger trees had multiple branches snapped in half. They all survived: but it makes their path to fruit bearing that much longer.
-Refund/replacement policy is below average: They'll replace some plants, but find excuses not to replace other ones.
-If you want to buy a lot of plants and try to save a few bucks I would recommend Burnt Ridge (including trees if you are willing to be patient); if you have but a few plants to buy and you want to make sure you get a quality product with a solid guarantee I would recommend shopping elsewhere.
-I would use Burnt Ridge more for bushes/small plants than for trees: I have gotten a couple of nice trees, but I have gotten more runts.
-Cheap in a good way and Cheap in a bad way.
On Jun 10, 2013, joebvet MOUTH OF WILSON, VA (Zone 6b) wrote:
Was a little hesitant to order from this company due to some of the previous reviews, but placed an order due to the variety of harder to find plants they had. Placed an order for Seaberries, blueberries, hardy kiwi and goji, When I placed initial order in the late fall, they were just getting website updated, and they ended up not having one plant in stock I ordered, but let me know and adjusted order without problem. They were slow to respond when emailed, but very cordial and friendly on the phone when called. I was nervous until plants all arrived, when they said they would, healthy and all were larger than I expected, very healthy and doing well. Shipping costs were reasonable, and all the above arrived in dirt in pots, no bare roots.. I would order from them again.
Ive ordered from this company three times and was pleased with each order.
For their prices, the plants are good sized and had very nice root systems. Each plant in each order was labeled and securely packaged. Out of a total of 40-50 plants ordered, only one plant had lost a single leaf during shipping
On May 19, 2013, hemagloben Estes Park, CO (Zone 4a) wrote:
This was my first order from Burnt Ridge and I was very pleased. To be honest I wasn't expecting too much from their plants due to the low prices listed. I was expecting very small plants, however this was not the case.
I ordered 1 Goumi berry, 4 Gooseberries, 2 apple rootstock, 1 Lingonberry, and one Goji berry.
I will say the two Amish Red Gooseberries were smaller than the other plants I received, but after you consider that these Gooseberries cost only $8.50 each, that seems fair enough. All the other plants arrived healthy and well packaged.
Over all, the plants from Burnt Ridge were just as good to better than the plants that I ordered from Raintree... and for half the price!
So after initially being skeptical of Burnt Ridge's very affordable pricing, I am now a believer, and I will definitely order from Burnt Ridge in the future.
Posted on May 19, 2012, updated May 18, 2013
I ordered a great wall asian persimmon tree.
It arrived well packed with the bare roots in a plastic bag with moist newspaper - after a week of ground shipping across the country. The tree has a very well developed thick trunk, was almost 5 ft tall and good root system.
Looking at it I would think it was a Stark bros fruit tree which is high praise from me.
On May 18th, 2013, bryana added the following:
The persimmon tree I ordered survived a winter in upstate NY that had very little snow cover for insulation and long periods of very cold air with icy winds. The tree is growing leaves despite 5 below zero temperatures. The 'Great Wall' is a good choice for zone 5.
I ordered some fruit & nut trees from them in the spring of 2013. This is the second time I have ordered from this company. Both times the plants have arrived healthy, and packed very well. They have a nice variety of hard to find plants and I would definitely order from them again.
Most of my burnt ridge stuff was great. Blue Damson plum was almost an inch on the caliper and put out some blooms within a few days of being in the ground. Van cherry, Montrose Apricot and Mulberry were all good. Montmorency was a little small. The Stanley plum I got had been chewed on by deer and has no branches. Showing no signs of growth yet although the others all are. They're sold out of the Stanley now so I'm really hoping it makes it. Also, they had my grape labeled as a blackberry and blackberry as grape.
Communication was outstanding. Allowed me to change my order and were always prompt and polite when answering questions.
Their packaging was impecable. They shipped my stuff on a friday (no idea why they would do that) and it didn't arrive til the following Wednesday but everything was still very moist and all but one were dormant. I would definitely order from them again in the future. Prices can't be beat and I was very happy with what arrived.
Purchased a fairly large order recently and everything was really great except for a broken Illinois everbearing mulberry tree. I took 4 pictures of the damage. Due to it having only an inch of scion left with no active buds on it after cutting off the broken stem I asked for a refund in which I sent the pictures as well. Within 2 days they refunded the tree, apologized, thanked for the pictures and even gave a few tips and hopeful statements that it may still grow. Thanks Burnt ridge. Will definitely use you again.
On Mar 19, 2013, mcooperbees Starkville, MS wrote:
Ordered red free and jonafree apples on M7 rootstock and a Hana fuyu persimmon. Unfortunately red free was out if stock. The company communicated with me well and I was exceptionally impressed with the size of the apple and persimmon. Bother were 3/4" or better caliper and very healthy. I will see how they perform this season as I just planted them last week. Shipping was prompt.
Found these guys on the internet. Ordered 2 years ago and again last winter. Plants always arrive in excellent shape (Dawn Redwoods, weeping mulberry, maple, sourwood, etc.) Potted up some, planted some in the ground immediately... ALL plants did well. I'm convinced, from reading the negative reviews, that some customers are rookie gardeners spewing sour grapes due to their own incompetence. BR's plants will grow if you know what you are doing. cornclan in the Midwest.
Posted on May 2, 2011, updated December 13, 2012
Posted on April 5, 2011, updated May 2, 2011
I just received 4 apple trees and 6 grape vines today. The apple trees are all decent sized and look like the buds will pop open in a couple weeks. I ordered 3 types of grapes... the himrod and canadice grapes had very good rootstocks. The foch grape vines were quite a bit smaller. Everything was well packed and I expect that everything should do well. I don't have a lot of grape experience yet so it will be interesing to see how well the foch grapes do. I was a bit worried about their size so I potted them inside to jumpstart them before they go outside. For the prices, I'm very happy.
On May 2nd, 2011, 8opetey added the following:
All of the plants I received are growing very well. The grape plants I was worried about have taken off and are very leafy. The apple trees all have leaves and look really nice. I would definately order from them again.On December 13th, 2012, 8opetey added the following:
I totally forgot to tell about this years order. Four more apple trees and two blueberry bushes. We had such a warm spring and my trees/vines from last year were breaking dormancy so I asked to have my order shipped early, if possible. They responded saying they preferred to wait until at least mid to late April for the sake of shipping. Going across the country you never know if its going to end up on a truck or plane in subzero weather. Plants came perfectly intact. Each of them had a fantastic growing season. I even got blossoms in June on the Wealthy apples I got in April. I would have had apples too but we had a terrible heat wave and fruit (both of them) ended up dropping.
The trees I bought in 2011 are HUGE (for 2yr old plants) and I hope to get some buds anytime soon. My grapes from 2011 had fantastic growth and I hope to get some grapes next year. The surprise was my foch grapes. They didn't grow very high but I got 4 very tasty bunches of grapes. I should have a whole bunch more this year.
Unfortunately, I probably wont be ordering any more as my quarter acre is pretty much filled. If I find more space, you know I'll be on their site again!
Posted on November 20, 2012, updated November 30, 2012
I have not yet received my plants, so this review is based solely on customer service. Before placing my order, I spoke with BR a couple of times with general questions. The phone was answered quickly each time. I believe I spoke with Karissa who was extremely friendly and answered my questions. For those questions that she couldn't answer, she promised to get the answer.
I placed my order last week. I received a voice message and an email stating that most of my order could be shipped now, and the remainder in March. I've spoken with BR a couple of times and corresponded through email to get the details straightened out. Again, I spoke with Karissa, and, I think, Carolyn. Both have been extremely friendly and helpful.
Customer service and communication have been excellent. I've spoken with several online nurseries, and BR has been one of the best.
Now, I should receive my first order in the next week or so. So, my review of the plants will be forthcoming. I can only hope that the plants are as half as good as the customer service. I'll post an update in the next week or two.
On November 30th, 2012, RobThomas added the following:
Ok, I received my plants on Wednesday. I had my first good look at them yesterday and today. I'll breakdown the 'good', the 'bad', and the 'ugly'.
The Good: The two blueberry plants are nice. Both had been pulled from their pots and shipped in their own dirt. Nice root systems and good height. The Sugarcane jujube was also good. It was comparable in size to a jujube I received from another nursery last year, but the BR plant had better branching. The Satsuma plum was a decent size, no branching. The Shinko and K. Giant Asian pears were both of good size as were two of the three European pears, some with good branching. All had very good root systems.
The Bad: Two apple trees and the Blake's Pride pear were tiny - all three under 3' tall (as measured from top of the roots to tip). With a caliper smaller than a pencil. I don't mind receiving whips, as I have many times in the past, but these were the smallest I'd ever received from any nursery. They were all potted in small, what I believe to be, 3" pots. I assume the root system is good, but I've not planted these yet.
The Ugly: The third apple tree, Enterprise, is even smaller than the other two. It is less than two feet tall with a caliper about the size of a piece of yarn. I was shocked that anyone would even send such a tiny plant. Maybe it was all they had, but it is unacceptable. A tree this small is just too fragile. Two nips from a mouse could easily cleave it into.
Conclusion: I was really excited about ordering from BR. The customer service really has been great, the prices and shipping are very good. However, the quality of the plants, as far as size is concerned, is pretty random. Had the apple trees and the one pear been of the same quality of the other trees, I would be giving a glowing review. I think I would still order from them, but I would first want to know up front the quality of plant I would be getting. I don't think I'd order apples again. Which is unfortunate as I was going to add more to my March order. As it is, I'm not even sure I'll keep the "Williams Pride" apple that is currently on there. I'm still keeping my review as "positive" due to the good service and prices, and the fact that most of the trees were of good quality. I'll contact them about the apple trees. I would at least like a replacement for the tiny Enterprise. We'll see how it goes.
I live near this nursery and buy from them quite often and recommend them to others as well. The plants I purchase on-site or through the mail have been vibrant "happy" plants. I have had no casualities yet and have probably purchased 20 trees/shrubs from them in the past 2 years. I value their knowledge and recommendations as well regarding plant care, etc. They are quite responsive through email and over the phone. They also offer plants at reasonable prices compared to some of the other nurseries online offering edible and northwest native plants.
ordered 8 trees total. 4 paw paw, 2 quince , 2 jujubee. all arrived in good shape . all are growing. trees are about 2-3 feet at best but the price on the trees were low. receptionist was pleasant on the phone and filled an order in time to plant even though I was late in ordering. I plan on buying here again.
I had an excellent experience with Burnt Ridge Nursery this year. My plants arrived healthy and are doing great. They had explained to me that April through May they are extremely busy and to expect shipping to take longer than it normally would. Also that they had some delays due to delays from one of their providers.
I know this company is a small business staff-wise and I feel they do a great job considering the thousands of orders they get throughout the year along with the hundreds of emails they get weekly.
I've been ordering from them for years and am a very happy customer.
My advice for anyone who wants a better chance at receiving their orders promptly: Place your orders in the late fall or winter before the rush.
My plants just arrived and they are in great condition. Shipping was very fast! The tea plants are much larger than I was expecting and the wintergreen ground cover has a couple plump berries already. The prices are very reasonable to for the quality that you receive.
I have personally dealt with Burnt Ridge for years and purchased numerous plants. Overall they have earned my business and respect. On that rare occasion when something wasn't right a quick call rectified the situation.
On Jul 9, 2011, LilyLover_UT Ogden, UT (Zone 5b) wrote:
This is a great nursery for rare fruiting trees and shrubs. I've ordered many plants from Burnt Ridge over the years, and I'm always pleased with both the service and the quality.
Occasionally, I have a tree that doesn't make it, but that's the risk you take with bareroot plants. I think it has more to do with our crazy weather than anything else. Most years, we go directly from winter to summer with no moderating spring temperatures in between, and that's very hard on the plants.
I'm especially thrilled with my hazelnut trees. I ordered 20 plants for a hedge and windbreak on both sides of my huge vegetable garden. They are full-grown now, and we harvested several bushels of nuts last year. We bought the Suite Nutcracker from Burnt Ridge for cracking the nuts in large batches. It works very well. We ate hazelnuts all winter and shared them with friends.
I love the Illinois Everbearing mulberry tree that I bought eight years ago. Very tasty! So I bought several more this year to use as shade trees in my field. I could go on about all the other plants, but I'll quit here. I just want to say, Thank You for everything!
On Jun 1, 2011, RufousDog New Hyde Park, NY wrote:
I ordered two almond trees and a peach tree. All arrived in excellent condition. The peach tree was huge; the almond trees were small and took longer to break dormancy, but they are unusual varieties. All had nice roots. Packing was very good also. After a month they are all doing well. As with most tree orders it's best to place your order early in the season. This is one of the better places from which to buy bare root stock. I'm very satisfied.
On Apr 21, 2011, RichinRichmond Richmond VA United States wrote:
I have ordered numerous plants from them over the years. Blueberries, honeyberries, several fruit trees have all arrived in good shape and thrived. My only quibble was the catalog description of the honeyberry--in my opinion it tastes like dirt. Otherwise, they have great selection, prices, and quick service. I have had no problems.
It was my neighbor's idea to order a bunch of hazelnuts, and I was one of those who wanted two or three. We wanted improved hybrids, and this was the only US company that had them (after he sent in the order I found a closer nursery...) so I went ahead despite major trepidation after reading the reviews here. I was especially worried because it seemed condition of plants was the main issue--for SOME customers--so I feared that those farthest away had the problems. And we're in WV, pretty far away. But the order arrived without problems, and the plants were all in excellent condition, with buds beginning to swell, nice moist copious roots--they did vary in size. Mostly the Jeffersons (most desirable cultivar) were small while the various pollinator varieties, and my black currant, were quite large. I wouldn't hesitate to order from this company again.
I've used this company multiple times and every experience has been wonderful. Most of the plants you buy online end up being smaller than you expect, sometimes because that's the only option or because they don't list the size. Every plant I've bought from them has not only been bigger but much better quality than any other I've bought online. I just bought a couple of Anna kiwi vines and they are HUGE! Double the size of the ones sold at the local Lowe's.
I ordered 6 fruit trees (all plums) in late 2009 and received them as requested in the middle of March, 2010. They were uniformly sturdy,well-branched with a great root system. They budded on schedule and made good growth during the summer.
I am looking forward to ordering from them again this year.
On May 29, 2010, oregonwoodsmoke Terrebonne, OR wrote:
I'm happy and will order again from them.
I see some complaints about the size of the plants. My order, including shipping, was $100 exactly, and I received 3 fruit trees, 25 strawberries (plus one extra, so 26) 6 boysenberries, a grape vine, and a gross of footies.
For that money, I expected the trees to be small.
Plants arrived well hydrated. Bare root trees had all their feeder roots. I've never seen that on a bare root tree. Such a well developed root system should serve the tree very well. (made them harder to plant, but well worth the extra effort, in my opinion)
Arkansas Black, whip, now pushing lots of leaves and started branching. Gold cherry, whip, is well leafed out Nectarine, scrawny little twig with several skinny little branches is humming along with nice leaves on it.
Boysenberries are all lookin' good. Strawberries are all clearly happy, came up fast, and are growing well. I'm clipping tons of flowers off of them, so they can get established.
The grape vine is still asleep, but then, my resident grapes are just pushing out their first leaf tips. I guess I will see how good the guarantee is, if the grape doesn't make it, but at this point, it is clearly still alive, just asleep.
Packaging was a bit odd. Roots packed with wet newspapers and the whole thing placed in a black plastic trash bag. I've never seen plants shipped that way, but they arrive well hydrated. Trunks were damp, but dried right off with no damage. Probably wouldn't be good to leave them packaged that way in the heat.
Box had a sturdy bamboo pole in it to keep the shipping company from folding the trees. Nursery has no control over how the shipper handles the boxes.
I've had too many bad experiences with mail order nurseries, so I always buy locally so I can see what I'm getting.
However, sometimes I want a plant that isn't available locally. At least with this nursery, I got what I ordered, I got it when promised, and the plants are good quality.
I don't care if the trees are young. Small trees transplant easily and recover well. I certainly didn't pay for large trees, so wouldn't think of expecting to receive them.
I have purchased twice from Burnt Ridge. Both orders were packed very well and plants arrived in good condition, especially having spent a week in transit. Shipping rates were also reasonable. My purchases include: pawpaw seedlings, blackberries, gooseberries, tricolor beech, elderberries, honeyberries, jostaberries, and boysenberries. I will continue to be a customer.
On May 7, 2010, flying_squirrel Priest River, ID (Zone 5b) wrote:
Posted on April 30, 2009, updated May 7, 2010
After searching sources for fruit trees suitable for the very cold harsh, short season climate in northern Idaho I decided to purchase stock from Burnt Ridge. (Which I found through Dave's garden) I ordered almost 30 trees plus some blueberries and grapes. They were well packed and arrived in excellent condition. I was very pleased with the size and health of the stock. The prices were very reasonable as well. I look forward to purchasing more items next year. I have bought from quite a few nurseries over the decades and this company provides some of the best values.
On May 7th, 2010, flying_squirrel added the following:
Update one year latter: One tree never leafed out and was replaced by Burnt Ridge with no quibbling. I lost 2 trees over the winter which I feel was due to some very challenging fall/winter weather conditions as they had done well all summer. I am still waiting to see if the grapes survived. The remainder of the trees are budding out and look good. I ordered a couple more blueberry bushes and they arrived in good shape with an excellent root ball. Overall I am happy with the stock and service. I will be ordering more items next year.
Posted on January 30, 2010, updated May 1, 2010
This was my first time mail ordering plants and I couldn't have been more pleased with the experience and quality of plants received. I ordered two bare root trees, a persimmon and mulberry and both plants came securely packaged, healthy, and well rooted. They shipped the plants when they said they would and I received them just a day after receiving shipment confirmation by email. The trees were very reasonably priced, much lower actually than some local nurseries and the shipping was inexpensive. I would definitely order plants from Burnt Ridge in the future.
On May 1st, 2010, hazy added the following:
Just wanted to add that now after only three months my persimmon is starting to leaf out nicely even though the instructions that came with the tree said that sometimes it takes a long time for persimmons to come out of dormancy. I'm excited to see what this tree will look like once all the leaves come in!
I am very satisfied with my experience this year ordering from Burnt Ridge. The trees I purchased were well packaged and very healthy appearing with good root systems and have since taken right off. The people are friendly and very accommodating, going that extra mile for their customer - a quality that's missing at some of the larger nurseries. I wouldn't hesitate recommending this nursery to my friends or buying from them in the future.
This spring I ordered 2 honeyberries, 4 blueberries, 2 goji, 3 hardy kiwi, 2 thimbleberries, and 2 serviceberries from Burnt Ridge. I just received them yesterday, and they are a lot bigger than I expected. The packaging left a bit to be desired--some were potted and some bare root,and the box was damaged, but the plants were in great shape. Even though they were shipped cross-country, all appeared healthy and have been planted. A good experience from Burnt Ridge, and I will be a return customer.
I purchased some Sunshine Blue Blueberry plants from them early in March. They confirmed my purchase and told me when they would be expected to ship. A week or so later they shipped them out. It took a week to get them because I live across the country from the Nursery but the plants came in good shape. They are beginning to flower and look like they will be fine. If I ever need anything else, I will look to purchase again from them.