I wanted a vine for a pot that one of my Plumerias is in and after much research and consideration, I decided on the Pink Frost Sweet Potatoe vine. I fell in love with the colors and thought it would be gorgeous under my Plumeria. I couldn't find anyone locally who sold them so I turned to the internet. There wasn't alot of sellers there either, so I ended up choosing Wild Things Grow. I am not a rich person so I really debated paying $15.00 (vine + shipping), but I did it. It arrived so fast and I felt like a kid on Christmas when I came home to find the package at my door. I swooped it up and opened the box carefully, making sure not to injure the new love of my life. My heart broke. Here was a withered 5" vine, laying on a half-filled cup of dried soil. It's roots weren't even covered. It had a plastic grocery bag wadded and shoved into the cup and then held in place with packing tape. I quickly rushed it to a pot, gave it soil, water and a prayer. It's been 5 days and it has shown no improvement. I will NEVER buy a plant or recommended Wild Things Grow. And good luck trying to get a response from them. They have my $15.00, so why listen to my complaint. If they respond to me, I'll post it. But I think I would have better luck bringing my dead vine back to life.
Green Chapel Farms has an excellent replacement policy, Toni.
We cover the top of the plant with plastic so the soil doesn't fall out during shipping. The plant container is secured in the box with tape so it doesn't bounce around. All the "Shoved" and "Wadded" is a bit dramatic, but understand your disappointment.
We ship all packages USPS priority mail, and we receive very few complaints about customers receiving dead plants, but occasionally a package will be delayed, and that spells sure death for the plant.
I ordered (and paid for) 3 Plumeria plants back on 7 September. Immediately received 1 and unable to receive the other two. It has been incredible difficult reaching anyone with this company (website email aren't responded to and now it seems their phone is disconnected). When I was able to reach someone they seems to think I was a nuisance asking for the product I paid good money for. Said the products are on back order. Extremely disappointed in Wild Things Grow. I don't think I'll ever get the plants, but they sure have my money for the past 2 months