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Comments regarding Seed Needs

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You are viewing only negative comments

  Feedback History and Summary  
4 positives
1 neutral
2 negatives

Comments:

RatingAuthorContent
Negative scoopbunnie
(1 review)
On Oct 8, 2012, scoopbunnie New Orleans, LA wrote:

I purchased two packets of spinach seed-Bloomfield and New Zealand. I planted them in pots, per instructions, and never even got a sprout. I informed company and they sent two more packets. Again, I planted in pots, per instructions. Again, the seeds were bad and did not sprout. I then asked for a refund-I had missed two growing seasons and wasted valuable garden space on these seeds. The company refused. I would not recommend purchasing from this vendor.
Note, it was not like some of the seeds did not sprout-none of the seeds sprouted.


On Oct 8, 2012, Seed Needs responded with:

"On Oct 8, 2012 7:47 PM, Seed Needs responded with:

Hello,

I must say that this customer has not provided all of the details and is not being reasonable in this current situation.

They had purchased 2 varieties of Spinach & 1 packet of wildflower seeds. First they had told me that the two varieties that had not grown were the Bloomsdale Long Standing Spinach, and the Partial Shade Wildflower Mixture.

We then offered a choice between two options. A Replacement of a fresh batch of seeds, or a refund for the product price. The buyer had chose to have a fresh batch of seeds reshipped to them at no extra charge.

They then contacted us again stating the the Partial shade Wildflower Mixture had produced, but the Spinach, long Standing had still not produced.

We have explained to them that the option was given for a replacement or a refund, and since they had chosen a replacement, we would be unable to refund the seed cost.

Why would we offer a free replacement of fresh seeds just to end up refunding the sale afterwards? We give the choice of a reshipment or refund, you chose the refund.

I do apologize but you are not being reasonable in this situation.

Thank you, and again my apologies.


On Oct 8, 2012 7:49 PM, Seed Needs added:

My apologies for the typo, you chose the Reshipment not the refund.

Thank you."


Negative RAVENCLAW
(2 reviews)
On Aug 20, 2012, RAVENCLAW Mansfield Center, CT wrote:

I ordered a packet of 60 "pure white" four o'clock seeds, through amazon. The info on the packet was a little sketchy (said the spacing was only 6"....) but the internet can make up for that. I was so excited when every one of the seeds came up, because they were going to make a great addition to the all-white/hawkmoth garden in the backyard. Right now they're glorious... in full bloom. 20+ plants. The only problem is......they're all hot pink.


On Aug 20, 2012, Seed Needs responded with:

"On Aug 21, 2012 12:14 AM, Seed Needs responded with:

Hello,

We have provided seeds that were more than likely mislabeled by our suppliers. And though this is no reasonable excuse for what has happened, I can only say that we are only as good as our suppliers.

If you could please contact us at support@myseedneeds.com, we will be very happy to make this situation right.

We can't fix a problem if we are not first contacted by the customer.

Thank you."



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