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|On Sep 22, 2012, fpgill lexington, MA (Zone 6a) wrote:
Posted on September 21, 2012, updated September 22, 2012
On September 22nd, 2012, fpgill added the following:
Please at least be truthful in your comments. I received a 7" offset, 3 leaves, one root. I complained about the condition - you claimed you'd sent the wrong seedling (which was confirmed by the tag you'd sent) and offered to send the correct one after I returned it. "Rip the roots off"? That's ridiculous - I returned it in the condition I received it, mailed back the same day.
I returned it in THE SAME BOX you sent it in, wrapped in the same paper toweling - so obviously the packaging was just fine with you.
I'm not going to get into some ridiculous back and forth situation here. For anyone who wants to check out this person's business practices they should try reading the yahoo group clivia-enthusiast (which I should have done before purchasing). Buy at your own risk.
On Sep 22, 2012, Clivia USA responded with:
"On Sep 21, 2012 7:46 PM, Clivia USA responded with:
This person is telling baically the truth excrpt for a few small issues. First...we take great care in growing our plants and in shipping them. When this person emailed me expressing dissatisfaction we did indeed offer to replace the plant.
On Sep 22, 2012 10:14 AM, Clivia USA added:
Yes our business practice of giving you a full refund was so totally terrible. I hope people realize the ridiculousness of all this. This man is out NOTHING. We paid for the plant. We paid for him to ship back our killed plant. His total complaint is we offered to replace a plant he said had "too few roots" with one that had more roots (when he said it had too few roots Barry told me I must have shipped the wrong one which I passed on) and that I had the gall to offet his shipping cost with the unholy spawn of satan himself...oops I mean a 20.00 seedling to replace the 6 BUCKS he spent on shipping. I WAS TRYING TO BE NICE. The responses you are seeing are the responses we got for offering that. Between the very bad shape our poor plant came back in and the over-reaction(s) I personally decided to simply GIVE THE MAN ALL HIS MONEY BACK. If the reader, as another normal human being thinks they could have responded to this sort of thing in a more businesslike manner...and note that before this persons public comments we said NOTHING to him about ANY of this and just gave him ALL HIS MONEY BACK TAKING A NET 12.00 LOSS JUST IN SHIPPING ON A 12.00 PLANT
On Sep 22, 2012 10:34 AM, Clivia USA added:
Sorry im writing from a phone amd hit submit. It was actually a 11.20 loss on 12. If you can sit back amd deal with this sort of thing better than we tried to...oh and has anyone mentioned yet that the original request from this....person...was for a full refund? It was. He got WHAT HE ASKED US FOR IN THE FIRST PLACE. Not less shipping costs
On Sep 22, 2012 10:44 AM, Clivia USA added:
you are a better man woman or ewok than me. I did my best for this...person. However unlike "Kevin" with that Indian accent I spent the time and sweat growing both our plants and our relationships. I made a decision with Mr. 10 minutes to give him his money back instead of anything else and I totally stand behind that decision. I will never really understand the level of total hostility this person is spewing all over the internet over being offered a seedling FOR HIS RETURN SHIPPING COST ONLY and after totally blowing his stack and killing our plant getting a full refund. If you understand that then probably we arent tje right guys for you.