On Sep 22, 2012, fpgill lexington, MA (Zone 6a) wrote:
Posted on September 21, 2012, updated September 22, 2012
I purchased a "rooted offset" of 'Sunrise, Sunset' clivia from this company via ebay. Received a very small division with a single root. When I questioned the company, they said they had sent the wrong item, told me to return it, and they would send me the correct offset of Sunrise, Sunset plus refund my return shipping.
So, I mailed it back. They contacted me and said they couldn't refund return shipping because "paypal was down" and offered me a 1 leaf clivia seedling in the color of my choice as an alternative to getting refund of return shipping, along with the original offset I'd bought.
(OK, so red flags are going up here, as any reputable breeder knows, there is no guarantee of color in hybrid clivia seedlings that haven't flowered. Many are simply orange as with the standard C. miniata).
I declined the offer of a one leaf seedling and opted for a refund of return shipping. Next thing I know, the company has refunded not only return shipping, but my original purchase price, and refused to send what I bought. No explanation was given for their refusal to ship despite my inquiry. I don't know what's going on with this company, but I would never consider dealing with them in the future.
On September 22nd, 2012, fpgill added the following:
Please at least be truthful in your comments. I received a 7" offset, 3 leaves, one root. I complained about the condition - you claimed you'd sent the wrong seedling (which was confirmed by the tag you'd sent) and offered to send the correct one after I returned it. "Rip the roots off"? That's ridiculous - I returned it in the condition I received it, mailed back the same day.
I returned it in THE SAME BOX you sent it in, wrapped in the same paper toweling - so obviously the packaging was just fine with you.
I'm not going to get into some ridiculous back and forth situation here. For anyone who wants to check out this person's business practices they should try reading the yahoo group clivia-enthusiast (which I should have done before purchasing). Buy at your own risk.On Sep 22, 2012, Clivia USA responded with:
"On Sep 21, 2012 7:46 PM, Clivia USA responded with:
This person is telling baically the truth excrpt for a few small issues. First...we take great care in growing our plants and in shipping them. When this person emailed me expressing dissatisfaction we did indeed offer to replace the plant.
Then the offset returned. An 18" offset was folded into a 6" box and all its roots were removed. FOLDED. This person purposefully killed a wonderful offset for spite. Our response. Our total oh so terrible response...was to give him back every penny he spent and refuse to send another plant we had spent more than 2 years growing to someone who would kill it for absoluty no good reason whatsoever.
As you can see...not a nice guy.
On Sep 22, 2012 10:14 AM, Clivia USA added:
Yes our business practice of giving you a full refund was so totally terrible. I hope people realize the ridiculousness of all this. This man is out NOTHING. We paid for the plant. We paid for him to ship back our killed plant. His total complaint is we offered to replace a plant he said had "too few roots" with one that had more roots (when he said it had too few roots Barry told me I must have shipped the wrong one which I passed on) and that I had the gall to offet his shipping cost with the unholy spawn of satan himself...oops I mean a 20.00 seedling to replace the 6 BUCKS he spent on shipping. I WAS TRYING TO BE NICE. The responses you are seeing are the responses we got for offering that. Between the very bad shape our poor plant came back in and the over-reaction(s) I personally decided to simply GIVE THE MAN ALL HIS MONEY BACK. If the reader, as another normal human being thinks they could have responded to this sort of thing in a more businesslike manner...and note that before this persons public comments we said NOTHING to him about ANY of this and just gave him ALL HIS MONEY BACK TAKING A NET 12.00 LOSS JUST IN SHIPPING ON A 12.00 PLANT
On Sep 22, 2012 10:34 AM, Clivia USA added:
Sorry im writing from a phone amd hit submit. It was actually a 11.20 loss on 12. If you can sit back amd deal with this sort of thing better than we tried to...oh and has anyone mentioned yet that the original request from this....person...was for a full refund? It was. He got WHAT HE ASKED US FOR IN THE FIRST PLACE. Not less shipping costs
. Not with a restocking fee. Not with any form of sass. Nothing but what he actually asked for. The offer to spend 17 dollars in total shipping to get him a 12 dollar plant came from ME. The offer to spend 41 dollars total came from ME. And frankly when he fold spindled and mutilated a perfectly nice offset and followed that up with the insults about our seed and seedling stock I could not in good conscience do so. So we, again...did him the terrible terrible disservice of GIVING HIM A FULL REFUND INCLUDING ALL SHIPPING. Yes. We sometimes get comments just like this one. Why? We ask yourself if you were in our shoes if you would find yourself with this comment. We are humans. Worse you deal with the owners not some peon in India whos job it is to take crap all day and who is totally divested from the actual company he works for. Heck I am still giving myself a pat on the back for giving Mr lives 10 minutes away from me his money back instead of a nice bop on the nose. So...if you feel you could deal with someone coming to your front door and telling you everything YOU do is crap...give that person a cookie...have them start running up and down the street screaming to your neighbors that you tried to poison him with a cookie and handle that better than Jon Gilman, son and co-owner of the 2 man little pop shop known as CliviaUSA then
On Sep 22, 2012 10:44 AM, Clivia USA added:
you are a better man woman or ewok than me. I did my best for this...person. However unlike "Kevin" with that Indian accent I spent the time and sweat growing both our plants and our relationships. I made a decision with Mr. 10 minutes to give him his money back instead of anything else and I totally stand behind that decision. I will never really understand the level of total hostility this person is spewing all over the internet over being offered a seedling FOR HIS RETURN SHIPPING COST ONLY and after totally blowing his stack and killing our plant getting a full refund. If you understand that then probably we arent tje right guys for you.