On Apr 20, 2014, TallulahShines Columbia, KY wrote:
I ordered several bulbs last year. A few of the items I ordered did not grow. Life at the time was really busy, so I didn't think to see if they could be replaced. While I was planning my orders for this year, I noticed there was a guarantee and contacted the company. They replied the very next day, and within two days I received replacements for the items! Definitely great service, will definitely use this company again. Thanks!
I've been gardening for just about 40 years now. I've probably dealt with every mail order and online nursery and gardening company that has ever been and have seen just about everything, or so I thought. But, I have never felt so compelled to leave feedback about a company than I have about this company and it's owner, I believe his name is Lars. I placed a relatively small order, 4 peonies. All of them arrived well packaged and quite nice in size. But, one of them did not have any visible eyes and I contacted the company about it. Lars was very apologetic and even called me on the phone to express his concern and apology. He immediately replaced my order well beyond my expectations. God must have spoken to him because the Peonies were for my 86 year old Mom. I have been trying to redo her garden because she's too old to care for it any longer, but she loves to walk outside in the mornings and to be able to look at, smell and especially pick her own flowers. I am disabled since 2009 after I could no longer support my job duties and my current income would not allow me to provide a sufficient number of Peonies for my Mom's bed. Mom has just enough to make it on her own social security but nothing extra for herself. So, I wanted to do something nice for her. If you knew her, you would understand. I just cannot thank Lars enough for his selfless act and extreme generosity. He made it possible for me to finish out the bed and he made one of the kindest, most loving, giving and generous Mom's on this earth very, very happy with his thoughtfulness. Longfield-Gardens is my new favorite company on Dave's Garden now. I'm sure if you have the pleasure of dealing with these people they will soon be your favorite, too! I wish I had found them sooner. Thank you so much Lars! God Bless you! You have a new customer for life and I hope many more! No one deserves the recognition more. This world would be a great place with more people like you. Thank you!
On Mar 19, 2014, joanlc Perham, MN (Zone 3b) wrote:
I ordered a dozen begonia tubers and asked that they be sent no later than the end of February or the first week in March because they take so very long to get growing, and received a promise that this would happen. *Smart* Longfield people must have noticed that temps around here were near zero - far below normal - on the chosen ship date, and delayed shipment for a week. When the tubers arrived (via Fedex two-day), the box came with two large chemical warmer packs inside, which were still quite warm upon arrival. That's what I call careful service! Kudos! Bubble wrap would have added to the insulation value, but as it is, all the tubers appear to be healthy and half of them have visible growth after only one week.
On Mar 29, 2013, Leesto Los Angeles, CA (Zone 10a) wrote:
I ordered 7 different bulbs and tubers during an online special when the company was offering multiples of 3 and 5 at a big discount. I have been ordering from reputable suppliers for many years, so I know quality plants when I see them. Nevertheless, I was surprised when I opened the package and saw the size and freshness of the bulbs and tubers I received from Longfield Gardens. Most of them had fresh buds and I planted them the same day as received. After only 5 days some of them already have strong shoots poking out of the soil.
Posted on March 22, 2013, updated March 24, 2013
Posted on March 22, 2013, updated March 22, 2013
I ordered 2 upright elephant ear bulbs from Longfield Gardens that were supposed to be 9-11 inches. The bulbs were 3 1/2 inches long with a circumference of 7 1/2 inches. The bulbs are about the size of my amaryllis bulb. Not what I expected at all. Not like the picture. Very dissapointed. Won't order from them again. Maybe they were sized by munchkins!
On March 22nd, 2013, vr1986 changed the rating from negative to neutral and added the following:
Ok, I may have been to hasty to fire off a negative rating. After I sent LongField an email as to how disappointed I was with my order, I heard back from Jennifer at customer service. She was concerned about my disappointment and will prove to me that they provide quality products they stand behind. If she proves right, I will order from them again. On March 24th, 2013, vr1986 changed the rating from neutral to positive and added the following:
I jumped the gun! Longfield Garden's customer service addressed my problem within 24 hrs. Replaced my order within two days. Wow! I commend them on their service. Not too many companies honor their promises. I will be ordering from them again.
I placed a large order for various bulbs earlier in the fall and I was pleased with the quality and experience. I had some problems with the online order form but customer service was very helpful. I also want to add a comment about the amaryllis I ordered. I've always purchased these in box stores and this was the first time I've ever ordered one online. This amaryllis has been the quickest to bloom and now has a second stalk that is blooming. It has been a fantastic plant for the holidays!
On Oct 27, 2012, wildagain Clarks Grove, MN (Zone 4b) wrote:
I purchased Longfield daffodil bulbs at Home Depot, and was disappointed in how many were dead in the package. I contacted this company, and within 24 hours had a response with the promise to send replacement bulbs. I received the package within a week, and it contained many more bulbs than I had anticipated. In the future, I would purchase from this company again-- but directly, not through a third party. Thank you.
On Oct 4, 2012, typwc Parkville, MD (Zone 7b) wrote:
The website was easy to use, even with my smartphone. Prices were really reasonable and there was a good selection. After my order, I had some trouble with communication at first which was my fault: the company's emails kept getting filtered out as spam. Whenever I called the 1(800) number, I always spoke to a person in America (not outsourced like some other big bulb companies). The representative I worked with on the phone and through email (Jessica) was professional, prompt, and patient with me. She always responded to my calls/emails. My package arrived 7 calendar days after order! The packaging was good, and the product looked like it was high quality.I'm looking forward to spring blooms. Thanks Jessica and Longfield Gardens!
Ordered a multitude of dahlia, begonia, and gladiolus bulbs. Great variety, fair prices, and availability not found at other sites. Delivery time was reasonable. Haven't planted yet, but bulbs all look big and healthy, so very pleased! Emailed company to let them know boxes were slightly damaged (tape on bottom had let go on one end), and received immediate response. Definitely recommend this nursery.