Posted on October 8, 2013, updated October 10, 2013
Longfield was supposed to ship my Leucojum bulbs on September 19th. On October 2nd, I received an email saying "Your order will ship in the next day via FedEx and shortly after, confirmation of your shipment will be emailed to you with the tracking number of the shipment." That was six days ago and I've received neither a tracking number nor the bulbs. I can forgive delays for various reasons, but I can't forgive telling me my order will be shipped the next day and then NOT doing it.
On October 10th, 2013, Lumberjill changed the rating from negative to neutral and added the following:
Longfield Gardens "made good" on their mistake by offering a gift certificate, but I asked for an extra bag of Leucojum bulbs. They were out of them, so they added 5 bags of daffodil bulbs. No longer negative!On Oct 10, 2013, Longfield Gardens responded with:
"On Oct 9, 2013 9:23 AM, Longfield Gardens responded with:
This morning, after receiving your email and post we discovered that your order was not shipped as promised. We clearly made a mistake. It should have shipped last week right after we received the Leucojum bulbs that were part of your order. We apologize again and will get these bulbs to you immediately.
If you have any additional questions or concerns, please contact me via e-mail at email@example.com or contact our customer service team at 855-534-2733.
We will also contact you via e-mail to resolve this issue.