On Apr 22, 2015, iykim Hillsborough, CA (Zone 10a) wrote:
Posted on April 21, 2015, updated April 22, 2015
I had ordered a couple of mango trees (Neelum and Pickering) from Plant-o-Gram after reading glowing reviews about the company. This was March 29, 2015. I paid $50 per tree and a whopping $109 for shipping, $209 in total! I thought that was very steep considering it took five days to get to California (they shipped the trees on March 30 and I received the package on April 4) . Upon receipt, the trees were larger than expected and looked very healthy, with flower spikes all over. I even received a bonus Surinam cherry tree. I was pleased at this time. After unpacking the plants right away, I let the trees sit in the shade for several days so that the leaves do not get scorched after being in the dark for a week. Then, I slowly introduced them to more and more sunlight. A few days into getting the trees acclimated to my environment, I noticed that Neelum mango tree\'s leaves were turning brown. I thought may be it was due to the stress from transportation. More and more leaves started to go brown. At this point, which is about 10 days after the receipt of the trees, I repotted them into larger pots with lots of quality well-draining potting soil mixed with extra perlite for even better drainage. Pickering continued to do well (no brown leaves). However, Neelum continued with the decline. I called Plant-o-gram on April 17 to tell them about this problem, and the customer service representative snapped at me, rather rudely, that I was suppose to call them within 24 hours of any problem. I told her that there was no problem in the first 72 hours, and described the issue as I stated above. She asked me to send a few photos showing the problem. So I sent Plant-o-gram 3 photos that clearly showed how the leaves were turning brown, curling upwards, and now the leave are falling off the tree. There are more fallen leaves than healthy leaves on the tree at this time, 17 days after receiving the trees. I heard NOTHING from them. I followed up with another email a few days later to urge them to reply back, but I still have not received any reply. I called them up today, and this time, no one is answering the phone. If they do not do something about the dying Neelum mango tree, I will stop payment on this tree plus half the shipping, and never do any business with them in the future. Very unhappy with the product and service. This is the only second mail-order outfit that I am leaving a negative feedback (Direct Gardening being the other one).
On April 22nd, 2015, iykim added the following:
After Plant-O-Gram saw my negative review, they finally decided to reply back to me, now pointing the finger at me, that the plant has gone into shock after I repotted it. I told them NUMEROUS times that I repotted it AFTER the tree's leaves started to brown, thinking that perhaps if I move it into a bigger pot, it may help. I mean, how ridiculous is it to blame the customer for something that I did not even do? Here is Plant-o-Gram Vicky's email in full:
-------------------- Start Plant-O-Gram Email Text --------------------------
Thank you for your patience after review of you tree pictures, it is clear that the tree has gone into shock due to a chemical burn after being repotted. A possible cause could be because Mango trees are extremely sensitive to fertilizers, not sure if its from a fertilizer directly applied to the tree or a fertilizer that was premixed in the potting soil. When the tree was shipped out it was over 5 feet tall and had lots of flowers and green leaves indicative of a strong healthy fruitful tree, all of the other Neelum trees that we still have in stock from the same batch that was sent to you are all still green, healthy and some of them even have little fruit on them. As clearly stated on our site [HYPERLINK@plantogram.com]
We do not insure trees. Trees are alive and need to be cared for, anything can happen to them after they leave our care including the lawn guys overspraying weed killer near the trees, gardeners nicking the bark of the tree with the weed whacker, the type of soil being used to repot the trees, Gardner error, etc. all of which are beyond our control, so as we clearly state we do not insure against. As you stated on your garden web negative review, the first and only negative review we have received on garden web the trees were large, healthy and flowering when you received them and all the trees that we still have from that same batch are all still strong and healthy. Thus the only logical conclusion was that something happened in the time frame after you received and repotted the healthy tree, as we were not physically present for the time after you received the trees, we cannot pin point exactly what happened to the healthy tree that you received. If the trees were diseased it would have been evident as soon as you received them and would also be present with the trees we still have in stock, which is not the case. Also if the tree was diseased it would have also affected the other Pickering mango tree and Surinam cherry tree that was shipped with. For a tree to loose its leaves in such a short time frame it is usually indicative of a drastic change in the plants environment, such as fertilIzers or chemicals being applied. We have rave reviews from happy, satisfied clients from around the globe and spend a considerable amount of time to keep customers happy, including sending the largest plants possible to including bonus trees with orders. As per our guarantee listed on our site and in the box that has to be agreed to during checkout, we will and as per your own statement did ship you out a healthy tree, which is all that we agree to do. Expecting us to come and take care of the tree after you receive it is both unrealistic and impossible. We apologize for your experience but have by your own admission fulfilled our obligation by shipping you a large, healthy and even flowering plant, thanks Vicky, PlantOGram.com