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|On Jan 10, 2017, VeiledMaid Maricopa, AZ wrote:
I was given a 13 inch Ilama tree that my boyfriend purchased from PlantOGram. The poor tree was too small for its box. It bounced around during shipping, and was damaged at the graft. My boyfriend and I reported this to Plant-O-Gram the day that I received the tiny broken tree, and provided many pictures. When you ship with FedEx you can insure packages, and as long as you report it within a month, when things go bad you can get a refund (some companies choose to insure for much more than what you pay). The first person we contacted at plantogram said that it was not problem, and we'd simply have the tree replaced, or refunded. They then sent an email saying that there was nothing wrong with the tiny broken tree (its stakes didn't even go half way up the box. I don't appreciate being lied to, and I really don't appreciate being sent a 13 inch plant when they show videos of such big beautiful trees.
|On Aug 8, 2016, Molo912 San Diego, CA wrote:
Ordered a mangosteen tree for $130+$50 shipping. Shipping takes 5 days to get to California by ground. What I received was half dead and less than a foot tall. The leaves are pale, undersized, chlorotic, burnt from long term care issues not shipping stress. Contacted customer care within 48 hours and was told no refunds. I expect a to receive healthy tree when I spend that much money. Now I'm just out $180. Was planning on ordering more stuff but will not do business with them again.
|On Oct 18, 2015, Pinkfloyd47 Eustis, FL wrote:
Ordered 4 times from this company. The last order was for a golden dorset apple tree. What I received was without branches or leaves and they informed me it was dormant. Well it is still dormant two months later as in DEAD! Will never order from them again or recommend them.
|On Apr 22, 2015, iykim Hillsborough, CA (Zone 10a) wrote:
Posted on April 21, 2015, updated April 22, 2015
On April 22nd, 2015, iykim added the following:
After Plant-O-Gram saw my negative review, they finally decided to reply back to me, now pointing the finger at me, that the plant has gone into shock after I repotted it. I told them NUMEROUS times that I repotted it AFTER the tree's leaves started to brown, thinking that perhaps if I move it into a bigger pot, it may help. I mean, how ridiculous is it to blame the customer for something that I did not even do? Here is Plant-o-Gram Vicky's email in full:
-------------------- Start Plant-O-Gram Email Text --------------------------
Thank you for your patience after review of you tree pictures, it is clear that the tree has gone into shock due to a chemical burn after being repotted. A possible cause could be because Mango trees are extremely sensitive to fertilizers, not sure if its from a fertilizer directly applied to the tree or a fertilizer that was premixed in the potting soil. When the tree was shipped out it was over 5 feet tall and had lots of flowers and green leaves indicative of a strong healthy fruitful tree, all of the other Neelum trees that we still have in stock from the same batch that was sent to you are all still green, healthy and some of them even have little fruit on them. As clearly stated on our site [HYPERLINK@plantogram.com]
We do not insure trees. Trees are alive and need to be cared for, anything can happen to them after they leave our care including the lawn guys overspraying weed killer near the trees, gardeners nicking the bark of the tree with the weed whacker, the type of soil being used to repot the trees, Gardner error, etc. all of which are beyond our control, so as we clearly state we do not insure against. As you stated on your garden web negative review, the first and only negative review we have received on garden web the trees were large, healthy and flowering when you received them and all the trees that we still have from that same batch are all still strong and healthy. Thus the only logical conclusion was that something happened in the time frame after you received and repotted the healthy tree, as we were not physically present for the time after you received the trees, we cannot pin point exactly what happened to the healthy tree that you received. If the trees were diseased it would have been evident as soon as you received them and would also be present with the trees we still have in stock, which is not the case. Also if the tree was diseased it would have also affected the other Pickering mango tree and Surinam cherry tree that was shipped with. For a tree to loose its leaves in such a short time frame it is usually indicative of a drastic change in the plants environment, such as fertilIzers or chemicals being applied. We have rave reviews from happy, satisfied clients from around the globe and spend a considerable amount of time to keep customers happy, including sending the largest plants possible to including bonus trees with orders. As per our guarantee listed on our site and in the box that has to be agreed to during checkout, we will and as per your own statement did ship you out a healthy tree, which is all that we agree to do. Expecting us to come and take care of the tree after you receive it is both unrealistic and impossible. We apologize for your experience but have by your own admission fulfilled our obligation by shipping you a large, healthy and even flowering plant, thanks Vicky, PlantOGram.com