Comments regarding Florida Hill NurseryClick here to return to Florida Hill Nursery's listing.
|On Mar 19, 2013, drobarr Hummelstown, PA (Zone 6b) wrote:
|On Nov 28, 2012, gandyman33 Saint Louis, MO wrote:
Posted on November 15, 2012, updated November 28, 2012
On November 28th, 2012, gandyman33 changed the rating from negative to positive and added the following:
I have changed my rating from negative to positive due to the customer service I received and the offer of a full refund. Florida Hill Nursery (FHN) suggested that I reorder in the Spring, which I will more than likely do as I really want a papaya tree and FHN stands behind their plants. I will suggest that packing material be added when my order is shipped. 😃
On Nov 28, 2012, Florida Hill Nursery responded with:
"On Nov 15, 2012 1:01 PM, Florida Hill Nursery responded with:
Hello, no worries zip me an email at firstname.lastname@example.org
|On Aug 30, 2012, RBKB444 Lansing, MI (Zone 5b) wrote:
I ordered a dwarf papaya on e-bay, from Florida Hill Nursery. It was very reasonably priced, as was shipping. In five days I received a well packaged well rooted papaya. I have ordered from them previously and was very pleased then as well. I would definitely order from them again.
|On Jun 29, 2012, jmdsr1975 Flat Rock, MI wrote:
Hi everyone out there :)
|On May 25, 2012, Lotus954 Farr West, UT wrote:
Posted on May 24, 2012, updated May 25, 2012
On May 25th, 2012, Lotus954 added the following:
I am so sorry I offended Florida Hill by posting a totally accurate report of my experience. So now, instead of trying to fix things, they are choosing to not answer anything, including my first, politely worded question. I didn't ask what the problem was, I asked if the damaged tubers would throw new shoots. I did also ask if I should move the viable one to a sunnier place so it would grow faster. They did respond to my email, one line again, "you can return any unwanted plants for a full refund". They don't get that I'm trying NOT to return plants, but am STILL asking if there is the possibility that new shoots might come from the tubers injured in shipping. The answer to that ONE question seems to be impossible to get from these people. I would suggest that you all think twice before ordering here because they are NOT interested in resolving customer problems. If I ran my business like this I'd go bankrupt.
On May 25, 2012, Florida Hill Nursery responded with:
"On May 25, 2012 9:54 AM, Florida Hill Nursery responded with:
Hello Lotus, You asked what the problem was with your plant and we gave advise. You asked and we answered. Since your post is so strongly worded I dont believewe will be giving you any more advise. Thank you for your feedback.
On May 11, 2013 6:17 AM, Florida Hill Nursery added:
Somedays I just want to crawl back into bed. : ("
|On May 20, 2012, likesdirt Audubon, NJ wrote:
Posted on May 10, 2012, updated May 20, 2012
On May 20th, 2012, likesdirt changed the rating from negative to positive and added the following:
The company sent me a nice email and looked into my concerns.They replaced the banana in question and also sent me an additional one of a larger size than my original order.They bent over backwards to make me a satisfied customer.
On May 20, 2012, Florida Hill Nursery responded with:
"On May 11, 2012 3:21 PM, Florida Hill Nursery responded with:
On May 11, 2012 3:25 PM, Florida Hill Nursery added:
On May 11, 2012 3:28 PM, Florida Hill Nursery added:
Hello, Please send us an email to email@example.com Angela or I will personally visit the problem. Please mark it as urgent and request Either of us and it will be made right. Have a great weekend!! : )
On May 12, 2012 10:26 PM, Florida Hill Nursery added:
Hello, we have sent an email to this address;
|On Apr 30, 2012, BeeznBearz Cottonwood, ID wrote:
I'm quite pleased with my order so far. The plants came very carefully packed with minimal leaf damage. The shrubs and trees were small, as advertised, and the dragonfruit and passionfruit had reached more than a foot in height. All the plants continue to look healthy. The only plant I have any concern with is the dragon fruit which had a tiny split when it arrived. The split worsened over a day but so far the plant looks no worse for it. When contacted, the company was very prompt and personable with their replies and advice. I look forward to shopping from them again, especially if their 'out of stock' plants are made available again.
|On Apr 26, 2012, Mateo6288 Santa Fe, NM wrote:
Just received my first order from Florida Hills and am very happy with the product. Their processing & shipping are both fast and the price is decent.
|On Apr 13, 2012, subtropic Deland, FL wrote:
Some of the best deals available. Fast shipping. Large plants for the money. One of my favorite places to order from.
On Apr 13, 2012, Florida Hill Nursery responded with:
"On Apr 25, 2012 3:46 PM, Florida Hill Nursery responded with:
Thank You neighbor.. : )"
|On Apr 3, 2012, vmonacelli Philadelphia, PA wrote:
The plants I ordered were carefully and neatly packed. The plant roots look extremely healthy and remained damp through the shipping process. I am not usually a fan of mail ordering live plants but I could not find the item I was looking for anywhere in my area. The shipping was very fast and the plants I received exceeded my expectations. The canna lillies were enormous (about 18" tall). The black magic elephant ears seems to be a little more testy about being in a dark box for several days but the plants themselves are healthy and I imagine they will take off like crazy based upon the healthiness of the roots. This was my first order with Florida Hill so I only ordered a couple of items so I could see how things turned out. I was happy enough with my purchase to go back and order the rest of the items I wanted. I will definitely be using this company in the future. They have a very diverse selection of plants at very fair prices.
|On Mar 15, 2012, CooDeeFoo Central, SC wrote:
I received the colocasia plants I ordered online today. They were excellent plants for the price: healthy, vigorous, well packaged & true to variety. These plants are 1/4 to 1/3 of the price charged by the better known sources for colocasias and are much better quality than I have received from other sources. I will order again. Also, the shipping was very reasonable, and this is greatly appreciated.
|On Mar 5, 2012, GreenFin Saint George, KS wrote:
Posted on March 1, 2012, updated March 5, 2012
On March 5th, 2012, GreenFin added the following:
My 2nd order from Florida Hill arrived today. The US Postal Service mauled the package in transit, but the plants still managed to make it through in good shape. I ordered 3 banana plants and 1 pineapple plant. They were all medium-sized tc starter plants, which is what I wanted and was expecting. No signs of disease. Overall pretty good value.
|On Feb 28, 2012, shelly6569 Las Vegas, NV wrote:
Posted on February 25, 2012, updated February 28, 2012
On February 28th, 2012, shelly6569 changed the rating from negative to positive and added the following:
Florida Hill Nursery has contacted me and the situation has been satisfactorily resolved.
On Feb 28, 2012, Florida Hill Nursery responded with:
"On Feb 25, 2012 8:30 PM, Florida Hill Nursery responded with:
Hello Shelly, I dont understand we cant locate any email coorospondance you may have sent. We see the numerous orders youve placed throughout the year under Shelly Ownes of Las Vegas but no messages??? Tried calling the phone # you left during the checkout process and its not in service..."
|On Jan 15, 2012, joefalkner Gisela, AZ wrote:
I would give them a negative because I never got a reply about my order, but with the quality of plants I received at what I consider to be very low prices, I don't have the heart to give them a negative. If you need the type of plants they specialize in, I think you will be thrilled at what you receive.
On Jan 15, 2012, Florida Hill Nursery responded with:
"On Jan 15, 2012 8:08 PM, Florida Hill Nursery responded with:
Hello Joe, the best way to contact Angela and I is through email. firstname.lastname@example.org Im glad to hear that our work speak for us. Thank you for your honest review.
On Jan 21, 2012 8:34 PM, Florida Hill Nursery added:
I noticed you ordered again thank you for your patronage. "
|On Aug 13, 2011, jacobsjd Orlando, FL wrote:
I just received my first order from Florida Hill Nursery. I ordered five plants and I gotta' tell you, I'm impressed! All the plants arrived looking as fresh as if they had just been boxed a moment before. Additionally, for the price I paid, I was really expecting tiny plants, which I didn't mind because I get a lot of plants over the web and that's what one normally receives. These are really nice sized plants! They're definitely ready to go in a one-gallon pot or even in the ground! Shawn and Angela, thank you very much. You will see many more orders from me in the future!
On Aug 13, 2011, Florida Hill Nursery responded with:
"On Mar 9, 2012 2:28 PM, Florida Hill Nursery responded with:
We thank You and come back any time. : )"
|On Aug 4, 2011, smurf428 cullman, AL (Zone 7b) wrote:
Just recieved my plant order, was very impressed with there care for shipping. Not one plant was damaged in anyway, not even a broken leaf.