Comments regarding Florida Hill NurseryClick here to return to Florida Hill Nursery's listing.
|On May 31, 2013, lawrence3314 Newport News, VA wrote:
I ordered 2 plants from them, I was very pleased with how fast they shipped them. They were packed very well to insure no damage upon arrival. The plants were very healthy and I ended up ordering 4 more plants. The second shipment arrived yesterday and everything looks good, even though the box was damaged in shipping, the plants were very healthy, all of them. I received both of my orders within one week of ordering. I live in virginia. I will definantly order from Florida Hill Nursery again.
On May 31, 2013, Florida Hill Nursery responded with:
"On Jun 3, 2013 2:04 PM, Florida Hill Nursery responded with:
Thank you for your feedback. I hope they grow up big and strong... : )"
|On May 30, 2013, sanbee1 Winston, FL wrote:
Posted on September 27, 2012, updated May 30, 2013
On May 30th, 2013, sanbee1 added the following:
I am responding to Florida Hill Nursery's comment on my negative comment. NO ONE EVER took care of me personally and as far as responding how to care for--That is the point you said take care of plants--they weren't plants. They were plugs and it is kind of hard to take care of something that is already dying sent to you in a postal box!!!
All anyone did after my post is ask if I wanted a refund. My comment was up to you as my comment was to warn other people planning on buying from you.
And interestingly enough I guess you deemed it not necessary to give a refund. So I paid over 30 dollars for 4 plugs and two died.
On May 30, 2013, Florida Hill Nursery responded with:
"On Sep 27, 2012 2:10 PM, Florida Hill Nursery responded with:
Hello, no worries zip me an email at email@example.com
On May 11, 2013 6:15 AM, Florida Hill Nursery added:
The phrase "they should be o.k." was attached to a lenghty explanation of how to care for the plants from the point in which they were at. We were never contacted back. :(
On May 30, 2013 9:53 AM, Florida Hill Nursery added:
|On May 29, 2013, mwaterman07 Gilbert, AZ wrote:
Posted on May 29, 2013, updated May 29, 2013
On May 29th, 2013, mwaterman07 added the following:
If you read my review I wasn't happy
No shipping notification, which would help considering I live in AZ and it's 100 out. If you care about the condition of your plants then the customer should probably be more aware of when somethings ships. I realize you all already do this but for whatever reason it didn't happen this time.
Also I've never done anything fraudulent to you or anyone else and I find it very offensive that you would accuse someone of that. I would have been a big customer for you with my new edible landscaping business, but why do you treat people like this? I just don't get it.
In response to their accusations I ran an ip blacklist check on two different sites and spamhaus separately. None of them had my ip address blacklisted, just FHN's own forum.
On May 29, 2013, Florida Hill Nursery responded with:
"On May 29, 2013 4:11 PM, Florida Hill Nursery responded with:
Hello, if you were blocked there was likely a good reason. you probably triggered a fraudulant flag. But if you were happy with the transaction why are you leaving negative feedback. This seems to be a misuse of daves Garden feedback system. Either way send us an email and Angela or I will check into it."
|On May 10, 2013, LondonMcKnight Charlottesville, VA wrote:
Posted on May 11, 2013, updated May 11, 2013
On May 10th, 2013, LondonMcKnight added the following:
I have asked and hope that FH sends me the healthy plants that I purchased. ...=/ ~London
On May 10, 2013, Florida Hill Nursery responded with:
"On May 11, 2013 6:11 AM, Florida Hill Nursery responded with:
Hello Sandy, not sure why the email link in our website isnt allowing you to send us an email but I will check into that. Send us an email at firstname.lastname@example.org post it to Angela or Shawn and one of us will take care of you personally. : )
On May 17, 2013 7:52 AM, Florida Hill Nursery added:
Hello, we have refunded the transaction. Let us know if there is anything else we can do for you."
|On May 8, 2013, bLownes Irmo, SC wrote:
Posted on May 7, 2013, updated May 8, 2013
On May 8th, 2013, bLownes changed the rating from negative to positive and added the following:
I have changed my rating from negative to positive. I had the wrong email address. They have awesome customer service once I got the correct email address. I will definitely be ordering from them again.
Also wanted to add that they are have great prices and an amazing selection of unique plants.
On May 8, 2013, Florida Hill Nursery responded with:
"On May 7, 2013 4:44 PM, Florida Hill Nursery responded with:
Hello Im sorry but we havent recieved any previous emails. Please email us at email@example.com and ask for Shawn or Angela. We will take care of the issue personally."
|On May 6, 2013, reeve1 Plano, TX (Zone 8b) wrote:
Just received some of the healthiest and nicest grown plants that I've gotten from anyone this year, and I've ordered from 8 domestic plant suppliers and 6 tropical farms so far. Florida Hill is by far the best. Definitely will make them at the top of my list to buy from again! Thanks!
|On May 5, 2013, cayceingeorgia Dexter, GA wrote:
I wanted a specific variety of banana tree that only a few nurseries offer. One very big one in south ga that gets terrible reviews everywhere on the internet (plus I have actually been there and was not impressed!) and Florida Hill Nursery offered this type. Veinte Cohol. I received 4 big, beautiful plants in shorter time than I anticipated. I will definitely use them again.
|On Mar 21, 2013, ery Bayshore, NC (Zone 8a) wrote:
Quick,accurate, well priced, well packed healthy cannas of the larger size. Will definitely use again!
|On Mar 19, 2013, drobarr Hummelstown, PA (Zone 6b) wrote:
|On Nov 28, 2012, gandyman33 Saint Louis, MO wrote:
Posted on November 15, 2012, updated November 28, 2012
On November 28th, 2012, gandyman33 changed the rating from negative to positive and added the following:
I have changed my rating from negative to positive due to the customer service I received and the offer of a full refund. Florida Hill Nursery (FHN) suggested that I reorder in the Spring, which I will more than likely do as I really want a papaya tree and FHN stands behind their plants. I will suggest that packing material be added when my order is shipped. 😃
On Nov 28, 2012, Florida Hill Nursery responded with:
"On Nov 15, 2012 1:01 PM, Florida Hill Nursery responded with:
Hello, no worries zip me an email at firstname.lastname@example.org
|On Aug 30, 2012, RBKB444 Lansing, MI (Zone 5b) wrote:
I ordered a dwarf papaya on e-bay, from Florida Hill Nursery. It was very reasonably priced, as was shipping. In five days I received a well packaged well rooted papaya. I have ordered from them previously and was very pleased then as well. I would definitely order from them again.
|On Jun 29, 2012, jmdsr1975 Flat Rock, MI wrote:
Hi everyone out there :)
|On May 25, 2012, Lotus954 Farr West, UT wrote:
Posted on May 24, 2012, updated May 25, 2012
On May 25th, 2012, Lotus954 added the following:
I am so sorry I offended Florida Hill by posting a totally accurate report of my experience. So now, instead of trying to fix things, they are choosing to not answer anything, including my first, politely worded question. I didn't ask what the problem was, I asked if the damaged tubers would throw new shoots. I did also ask if I should move the viable one to a sunnier place so it would grow faster. They did respond to my email, one line again, "you can return any unwanted plants for a full refund". They don't get that I'm trying NOT to return plants, but am STILL asking if there is the possibility that new shoots might come from the tubers injured in shipping. The answer to that ONE question seems to be impossible to get from these people. I would suggest that you all think twice before ordering here because they are NOT interested in resolving customer problems. If I ran my business like this I'd go bankrupt.
On May 25, 2012, Florida Hill Nursery responded with:
"On May 25, 2012 9:54 AM, Florida Hill Nursery responded with:
Hello Lotus, You asked what the problem was with your plant and we gave advise. You asked and we answered. Since your post is so strongly worded I dont believewe will be giving you any more advise. Thank you for your feedback.
On May 11, 2013 6:17 AM, Florida Hill Nursery added:
Somedays I just want to crawl back into bed. : ("
|On May 20, 2012, likesdirt Audubon, NJ wrote:
Posted on May 10, 2012, updated May 20, 2012
On May 20th, 2012, likesdirt changed the rating from negative to positive and added the following:
The company sent me a nice email and looked into my concerns.They replaced the banana in question and also sent me an additional one of a larger size than my original order.They bent over backwards to make me a satisfied customer.
On May 20, 2012, Florida Hill Nursery responded with:
"On May 11, 2012 3:21 PM, Florida Hill Nursery responded with:
On May 11, 2012 3:25 PM, Florida Hill Nursery added:
On May 11, 2012 3:28 PM, Florida Hill Nursery added:
Hello, Please send us an email to email@example.com Angela or I will personally visit the problem. Please mark it as urgent and request Either of us and it will be made right. Have a great weekend!! : )
On May 12, 2012 10:26 PM, Florida Hill Nursery added:
Hello, we have sent an email to this address;
|On Apr 30, 2012, BeeznBearz Cottonwood, ID wrote:
I'm quite pleased with my order so far. The plants came very carefully packed with minimal leaf damage. The shrubs and trees were small, as advertised, and the dragonfruit and passionfruit had reached more than a foot in height. All the plants continue to look healthy. The only plant I have any concern with is the dragon fruit which had a tiny split when it arrived. The split worsened over a day but so far the plant looks no worse for it. When contacted, the company was very prompt and personable with their replies and advice. I look forward to shopping from them again, especially if their 'out of stock' plants are made available again.
|On Apr 26, 2012, Mateo6288 Santa Fe, NM wrote:
Just received my first order from Florida Hills and am very happy with the product. Their processing & shipping are both fast and the price is decent.
|On Apr 13, 2012, subtropic Deland, FL wrote:
Some of the best deals available. Fast shipping. Large plants for the money. One of my favorite places to order from.
On Apr 13, 2012, Florida Hill Nursery responded with:
"On Apr 25, 2012 3:46 PM, Florida Hill Nursery responded with:
Thank You neighbor.. : )"
|On Apr 3, 2012, vmonacelli Philadelphia, PA wrote:
The plants I ordered were carefully and neatly packed. The plant roots look extremely healthy and remained damp through the shipping process. I am not usually a fan of mail ordering live plants but I could not find the item I was looking for anywhere in my area. The shipping was very fast and the plants I received exceeded my expectations. The canna lillies were enormous (about 18" tall). The black magic elephant ears seems to be a little more testy about being in a dark box for several days but the plants themselves are healthy and I imagine they will take off like crazy based upon the healthiness of the roots. This was my first order with Florida Hill so I only ordered a couple of items so I could see how things turned out. I was happy enough with my purchase to go back and order the rest of the items I wanted. I will definitely be using this company in the future. They have a very diverse selection of plants at very fair prices.
|On Mar 15, 2012, CooDeeFoo Central, SC wrote:
I received the colocasia plants I ordered online today. They were excellent plants for the price: healthy, vigorous, well packaged & true to variety. These plants are 1/4 to 1/3 of the price charged by the better known sources for colocasias and are much better quality than I have received from other sources. I will order again. Also, the shipping was very reasonable, and this is greatly appreciated.
|On Mar 5, 2012, GreenFin Saint George, KS wrote:
Posted on March 1, 2012, updated March 5, 2012
On March 5th, 2012, GreenFin added the following:
My 2nd order from Florida Hill arrived today. The US Postal Service mauled the package in transit, but the plants still managed to make it through in good shape. I ordered 3 banana plants and 1 pineapple plant. They were all medium-sized tc starter plants, which is what I wanted and was expecting. No signs of disease. Overall pretty good value.
|On Feb 28, 2012, shelly6569 Las Vegas, NV wrote:
Posted on February 25, 2012, updated February 28, 2012
On February 28th, 2012, shelly6569 changed the rating from negative to positive and added the following:
Florida Hill Nursery has contacted me and the situation has been satisfactorily resolved.
On Feb 28, 2012, Florida Hill Nursery responded with:
"On Feb 25, 2012 8:30 PM, Florida Hill Nursery responded with:
Hello Shelly, I dont understand we cant locate any email coorospondance you may have sent. We see the numerous orders youve placed throughout the year under Shelly Ownes of Las Vegas but no messages??? Tried calling the phone # you left during the checkout process and its not in service..."
|On Jan 15, 2012, joefalkner Gisela, AZ wrote:
I would give them a negative because I never got a reply about my order, but with the quality of plants I received at what I consider to be very low prices, I don't have the heart to give them a negative. If you need the type of plants they specialize in, I think you will be thrilled at what you receive.
On Jan 15, 2012, Florida Hill Nursery responded with:
"On Jan 15, 2012 8:08 PM, Florida Hill Nursery responded with:
Hello Joe, the best way to contact Angela and I is through email. firstname.lastname@example.org Im glad to hear that our work speak for us. Thank you for your honest review.
On Jan 21, 2012 8:34 PM, Florida Hill Nursery added:
I noticed you ordered again thank you for your patronage. "
|On Aug 13, 2011, jacobsjd Orlando, FL wrote:
I just received my first order from Florida Hill Nursery. I ordered five plants and I gotta' tell you, I'm impressed! All the plants arrived looking as fresh as if they had just been boxed a moment before. Additionally, for the price I paid, I was really expecting tiny plants, which I didn't mind because I get a lot of plants over the web and that's what one normally receives. These are really nice sized plants! They're definitely ready to go in a one-gallon pot or even in the ground! Shawn and Angela, thank you very much. You will see many more orders from me in the future!
On Aug 13, 2011, Florida Hill Nursery responded with:
"On Mar 9, 2012 2:28 PM, Florida Hill Nursery responded with:
We thank You and come back any time. : )"
|On Aug 4, 2011, smurf428 cullman, AL (Zone 7b) wrote:
Just recieved my plant order, was very impressed with there care for shipping. Not one plant was damaged in anyway, not even a broken leaf.