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|On Jun 1, 2017, MelanieAdams Shirley, AR wrote:
On May 14, 2017 I ordered 12 Musa Bajoo Banana Trees for $118.87. On May 22nd I received a box from FHN. It contained 5 silver bags of fertilizer. I assumed they sent this to use when I receive and plant my trees. They never came. On May 24, 2017 I emailed them and told them what I received and asked when I would get my trees. I also called and left a VM message. No response. On May 26, 2017 I called and left multiple VM messages and sent two more email messages. By that afternoon I received an email from them with a tracking number, YAY, but not so quick, the tracking number was for the 5 silver fertilizer packages I received on May 22nd!!! I waited until after the Memorial Day Weekend and called Tuesday May 30th and left 2 more VM and sent 2 more email messages. May 31,2017, I called and left 2 VM's and sent another message begging for a response. I have called them today and emailed them today and stated If I do not get a response by 4pm today, I will be calling my credit card company and cancelling my payment of $118.87.
|On Apr 13, 2017, davesgardenhwid Lakewood, CA wrote:
I ordered two banana plants on the 5th. My order shows processing to this day. It also shows that the transaction was completed. The plants have not arrived yet. I have tried to contact the company with emails etc and have had no response from them. It would be nice to have a tracking # to be able to follow the product and at least know that it was on the way. At this point I feel like they have my money and have disappeared with it. No response from them.....Should have been here last week. 2-5 business days are long gone......
|On Apr 12, 2017, kmrowan Jacksonville, FL (Zone 9a) wrote:
Placed an order and needed clarification regarding shipping. Made numerous phone calls, and no answer; the recorded message directed callers to email. Sent multiple emails to multiple email addresses listed for the company, with no response back from them after two weeks. As a mail-order company, there should be at least some communication. Based on this experience and such poor customer service, I cannot recommend this company.
|On Mar 2, 2017, Millerman1199 Berlin, NJ wrote:
Posted on March 1, 2017, updated March 2, 2017
On March 2nd, 2017, Millerman1199 changed the rating from positive to negative and added the following:
I've yet to receive any response back after emailing them via their website as well as messaging them via their eBay store. I wrote in the incorrect zip code for shipping and I need it fixed or I won't be receiving my $59 order which was placed on 2/23. Please contact me to update my shipping zip code so I will receive my order. If your reading this PLEASE contact me so we can fix this. I'll change my review from negative to positive. Thank you
|On Feb 22, 2017, brandonb21 Bentonville, VA wrote:
Posted on February 15, 2017, updated February 22, 2017
On February 12th, 2017, brandonb21 added the following:
Still haven\\\\\\\\\\\\\\\'t received the philodendron hope I ordered and its still processing and still no response to my multiple emails.
On February 13th, 2017, brandonb21 added the following:
Reached out to USPS the package was left outside on a shelf attached to the garage if I had tracking information in the first place I probably could have found it before now weeks later. I got an email from the company today and now I\\\\\\\'m waiting for a response again.
On February 14th, 2017, brandonb21 added the following:
Still being ignored by the company. I can\\\'t blame them fully for the dead plant but this stupid company mixed with the stupid post office is a deadly mix. I have not received any apologies for being dissatisfied and I keep asking about why there isnt tracking information avaible right after I order. They can tell by my emails that I didn\\\'t have the package and all they can say is that it was delivered January 23 . I truly hate this company
On February 15th, 2017, brandonb21 added the following:
Still waiting for a response. I guess I won\'t be getting a refund or sent a new plant. I\'ve never been treated like this from an online company before.
On February 22nd, 2017, brandonb21 added the following:
Gave up on trying to reach company. Ordered plant from other seller through Amazon and they actually sent tracking :) save yalls money Florida hill nursery were placed on earth by Satan to bring destruction. If you buy from this company you are supporting ISIS
On Feb 22, 2017, Florida Hill Nursery responded with:
"On Feb 13, 2017 8:18 AM, Florida Hill Nursery responded with:
That was delivered back in January, here's the confirmation.
|On Oct 17, 2016, AlephShin Hampton bays ,
United States wrote:
In few cases I like to leave bad feedbacks but when I deal with poor customer service and feelings like I've waste my money I will give people a shout out alert based on my own experience.
On Oct 17, 2016, Florida Hill Nursery responded with:
"On Feb 13, 2017 8:20 AM, Florida Hill Nursery responded with:
your international credit card slowed the process down. Not by us by the processing company."
|On Aug 2, 2016, nemesys Merritt Island, FL wrote:
Posted on August 2, 2016, updated August 2, 2016
On August 2nd, 2016, nemesys added the following:
The passion flower plants I ordered, admittedly at a discount, were already infected with the "woodiness virus" when I received them and have not grown at all, except to turn in to woody sticks. I do not trust this company's website for quality plants.
|On Jun 24, 2016, snorky1 Tallahassee, FL wrote:
sent me the wrong breed of plant
|On May 23, 2016, jmgkg0 Mickleton, NJ wrote:
I ordered two fig trees from Florida hill nursery a Black Mission and a LSU Purple, both arrived with leaf rust. I don't know why anyone would send sick trees.
|On Apr 27, 2016, YourNurse Camarillo, CA wrote:
Ordered around $70 of plant material. Received 4" plants and over half of them dead. Followed the instructions and returned the dead plant material within 30 days included the original invoice and labeled all plants returned. Its been over two months and no refund. Have emailed florida Hill Nursery four times and the latest is they want the postal receipt. No phone number listed. My experience with Florida Hill Nursery is no customer service, plants sent are expensive and dead-not recourse or refund. Might as well give your money away you will not see it again or a viable plant.
|On Jan 23, 2016, jimmoa Sebastian, FL wrote:
Sent them two emails over the past 10 days asking if they could tell me when one of their out-of-stock items would be available or if they could email me when I could order it.
On Jan 23, 2016, Florida Hill Nursery responded with:
"On Feb 13, 2017 8:31 AM, Florida Hill Nursery responded with:
This is a prime example of feedback abuse, you haven\'t bought anything you are just complaining about response to out of stock items. buzz off...
On Feb 13, 2017 8:39 AM, Florida Hill Nursery added:
This is abuse of the feedback system. buzz off"
|On Oct 9, 2015, nonogood San Francisco, CA wrote:
I ordered three dragonfruit trees from this company. Two came out with some kind of rot. Of the two, one is very tiny and nearly dead. The whole top part is rotted off.
On Oct 9, 2015, Florida Hill Nursery responded with:
"On Feb 13, 2017 8:34 AM, Florida Hill Nursery responded with:
We ask for pictures of the plants in lieu of returning them to us for a refund. Plants die its a fact. get off your high horse and send the picture "
|On Jul 21, 2015, tigerlili Washington, DC wrote:
I ordered three kinds of elephant ears from Florida Hill Nursery.
On Jul 21, 2015, Florida Hill Nursery responded with:
"On Feb 13, 2017 8:35 AM, Florida Hill Nursery responded with:
YOU RECIEVED A REFUND."
|On Jul 20, 2015, harvey21143 Brooklyn, NY wrote:
bought a banana plant. The shipping package came in broken and crushed. The plant was severely damaged. I reached out to the company many times for a replacement , but NEVER got a response. I would not buy from them again!!!!
|On Mar 14, 2015, el_perron2 WOODLAND HLS, CA wrote:
A couple of days ago I sent them a question through their eBay store asking that I had noticed that some of their plants that were available for purchase on their website were not available on their eBay store and vice versa, so I asked them if there was any way for me to order from both places with a single invoice so that I wouldn't have to pay double shipping on both places, I never got a response from them and now I get an error message whenever I try to purchase anything from their eBay store. According to eBay; I was "Manually" blocked from purchasing from their store, as in they manually typed my username to block me, I guess that's they're way of dealing with questions.
|On Nov 18, 2014, Bananazzz Daytona Beach, FL wrote:
We purchased two different varieties (Apple and Ice Cream) of bananas from FL. Hill Nursery on one occasion and then a few more plants of those same varieties a year later. Within a couple of months of the second purchase, we noticed that one of the banana plants looked different (red) than the rest. We took pictures and sent an email, and we were told we had the right banana. Now, another year and a half later, the bananas are mature and producing, and it appears we have at least 3 different types of bananas. A couple of them taste like the Apple banana, but none of them taste or look like the Ice Cream, which is what we wanted the most. I once again sent an email with pictures of all our our banana plants and have never heard back. These plants took a lot of water, nutrients, time to develop and space in our yard to now find out we didn't get one of the bananas we wanted and have some growing that we didn't want, and the company doesn't even have the decency to respond. Very disappointed.
|On May 23, 2014, marlin47 Lykens, PA wrote:
Customer service sucks ! I placed an order 5 days ago and it still hasnt shipped ! I emailed the company 4 or 5 times, I received NO REPLYS. I found a phone number for them, I called it today and the voice mail is FULL They dont check their voice mail messages either !
On May 23, 2014, Florida Hill Nursery responded with:
"On May 23, 2014 10:36 AM, Florida Hill Nursery responded with:
Hello Todd, Your order is scheduled to arrive today. I apologize for the delayed response. "
|On Dec 27, 2013, davidrexx Lutherville Timonium, MD wrote:
back on may of 2013 I purchased $233 dollars worth of material.
On Dec 27, 2013, Florida Hill Nursery responded with:
"On Dec 27, 2013 6:02 PM, Florida Hill Nursery responded with:
Hello, send us an email to firstname.lastname@example.org and I will look into it personally.
|On Oct 17, 2013, gaberec palermo,
On Oct 17, 2013, Florida Hill Nursery responded with:
"On Oct 18, 2013 8:09 AM, Florida Hill Nursery responded with:
|On Jul 30, 2013, JamieLev MacKinleyville, CA wrote:
I purchased online a Mother's Day gift of 1 banana tree, a male and female kiwi, and a blueberry for my Mom in Florida. Only the banana tree was alive when my Mom opened the box. She didn't even know what the plants were, or who it was from, as there was no packing slip. When I found out, I told the company, and they said I was past the 30 day guarantee. I explained that my Mom didn't bring it up to me, as she didn't know who the package was from. I even put that it was to be a gift in the special shipping comments area while ordering. I was told I would have to buy these DOA plants AGAIN. They offered free shipping, but I don't feel I should have to re-purchase plants that arrived dead. Especially since delivery was in the same state as the company! My last email dialog was as follows, after I asked if they would take a mailed check:
On Jul 30, 2013, Florida Hill Nursery responded with:
"On Jul 31, 2013 7:04 AM, Florida Hill Nursery responded with:
Hello, send us an email to email@example.com and I will look into it personally.
|On Jun 10, 2013, hardytropicals Chesapeake, VA wrote:
We ordered Four different type Elephant ear plant's they arrived in good time the shipping box was broken in half,but that did not damage anything.Three of our plant's even tho they were quite small were green,the Malasian Monster had three yellow leaves wilted over.We took them out as soon as they arrived and planted them.I communicated by email and was told to send a picture,we did and were told it looks wilty.I told them it arrived that way and they said they don't send sick plant's.Then they said let's keep an eye on it.Today all the leaves fell off.They said if I send it back they may give me a refund.It is ashame that they would expect me to jump thru hoop's as a first time customer,And tell me they don't ship sick plant's when they saw the picture.Unless they decide to make this good and send us a healthy plant we will not ever deal with them again.
On Jun 10, 2013, Florida Hill Nursery responded with:
"On Jun 10, 2013 7:31 PM, Florida Hill Nursery responded with:
Hello, send us an email to firstname.lastname@example.org and we will look into it personally."
|On May 30, 2013, sanbee1 Winston, FL wrote:
Posted on September 27, 2012, updated May 30, 2013
On May 30th, 2013, sanbee1 added the following:
I am responding to Florida Hill Nursery's comment on my negative comment. NO ONE EVER took care of me personally and as far as responding how to care for--That is the point you said take care of plants--they weren't plants. They were plugs and it is kind of hard to take care of something that is already dying sent to you in a postal box!!!
All anyone did after my post is ask if I wanted a refund. My comment was up to you as my comment was to warn other people planning on buying from you.
And interestingly enough I guess you deemed it not necessary to give a refund. So I paid over 30 dollars for 4 plugs and two died.
On May 30, 2013, Florida Hill Nursery responded with:
"On Sep 27, 2012 2:10 PM, Florida Hill Nursery responded with:
Hello, no worries zip me an email at email@example.com
On May 11, 2013 6:15 AM, Florida Hill Nursery added:
The phrase "they should be o.k." was attached to a lenghty explanation of how to care for the plants from the point in which they were at. We were never contacted back. :(
On May 30, 2013 9:53 AM, Florida Hill Nursery added:
|On May 29, 2013, mwaterman07 Gilbert, AZ wrote:
Posted on May 29, 2013, updated May 29, 2013
On May 29th, 2013, mwaterman07 added the following:
If you read my review I wasn't happy
No shipping notification, which would help considering I live in AZ and it's 100 out. If you care about the condition of your plants then the customer should probably be more aware of when somethings ships. I realize you all already do this but for whatever reason it didn't happen this time.
Also I've never done anything fraudulent to you or anyone else and I find it very offensive that you would accuse someone of that. I would have been a big customer for you with my new edible landscaping business, but why do you treat people like this? I just don't get it.
In response to their accusations I ran an ip blacklist check on two different sites and spamhaus separately. None of them had my ip address blacklisted, just FHN's own forum.
On May 29, 2013, Florida Hill Nursery responded with:
"On May 29, 2013 4:11 PM, Florida Hill Nursery responded with:
Hello, if you were blocked there was likely a good reason. you probably triggered a fraudulant flag. But if you were happy with the transaction why are you leaving negative feedback. This seems to be a misuse of daves Garden feedback system. Either way send us an email and Angela or I will check into it."
|On May 10, 2013, LondonMcKnight Charlottesville, VA wrote:
Posted on May 11, 2013, updated May 11, 2013
On May 10th, 2013, LondonMcKnight added the following:
I have asked and hope that FH sends me the healthy plants that I purchased. ...=/ ~London
On May 10, 2013, Florida Hill Nursery responded with:
"On May 11, 2013 6:11 AM, Florida Hill Nursery responded with:
Hello Sandy, not sure why the email link in our website isnt allowing you to send us an email but I will check into that. Send us an email at firstname.lastname@example.org post it to Angela or Shawn and one of us will take care of you personally. : )
On May 17, 2013 7:52 AM, Florida Hill Nursery added:
Hello, we have refunded the transaction. Let us know if there is anything else we can do for you."
|On May 25, 2012, Lotus954 Farr West, UT wrote:
Posted on May 24, 2012, updated May 25, 2012
On May 25th, 2012, Lotus954 added the following:
I am so sorry I offended Florida Hill by posting a totally accurate report of my experience. So now, instead of trying to fix things, they are choosing to not answer anything, including my first, politely worded question. I didn't ask what the problem was, I asked if the damaged tubers would throw new shoots. I did also ask if I should move the viable one to a sunnier place so it would grow faster. They did respond to my email, one line again, "you can return any unwanted plants for a full refund". They don't get that I'm trying NOT to return plants, but am STILL asking if there is the possibility that new shoots might come from the tubers injured in shipping. The answer to that ONE question seems to be impossible to get from these people. I would suggest that you all think twice before ordering here because they are NOT interested in resolving customer problems. If I ran my business like this I'd go bankrupt.
On May 25, 2012, Florida Hill Nursery responded with:
"On May 25, 2012 9:54 AM, Florida Hill Nursery responded with:
Hello Lotus, You asked what the problem was with your plant and we gave advise. You asked and we answered. Since your post is so strongly worded I dont believewe will be giving you any more advise. Thank you for your feedback.
On May 11, 2013 6:17 AM, Florida Hill Nursery added:
Somedays I just want to crawl back into bed. : ("