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On May 10, 2013, LondonMcKnight Charlottesville, VA wrote:
Posted on May 11, 2013, updated May 11, 2013
The elephant ear plants I ordered arrived with only one in good shape, the others were damaged and/or badly wilted and one was clearly dead. I planted them all and was just going to consider the one lost plant a misfortune. However, only ONE of the damaged/wilted plants survived, (though still not looking well). I tried repeatedly to contact FH but the contact link on the site just kept pulling an error page. I returned to Watchdog and saw a contact email. I sent a nice email explaining the situation, with pictures and asked that the plants be replaced. The response I received was that the damaged/wilted plants were just dry and told if I planted and watered them that they should recover. I responded explaining that I done just that weeks earlier. The next response made absolutely no sense to me. It accused me of calling them names. I sent a response, explaining to them that I use readnotify.com on my emails and that every email was recorded and logged. No response. I sent several follow-up emails to the same email and have received NO response. With the good prices and excellent selection I would have been a huge repeat customer...=( Sadly, London
On May 10th, 2013, LondonMcKnight added the following:
I have asked and hope that FH sends me the healthy plants that I purchased. ...=/ ~LondonOn May 10, 2013, Florida Hill Nursery responded with:
"On May 11, 2013 6:11 AM, Florida Hill Nursery responded with:
Hello Sandy, not sure why the email link in our website isnt allowing you to send us an email but I will check into that. Send us an email at firstname.lastname@example.org post it to Angela or Shawn and one of us will take care of you personally. : )
On May 17, 2013 7:52 AM, Florida Hill Nursery added:
Hello, we have refunded the transaction. Let us know if there is anything else we can do for you."
This comment is for the establishment of Florida Hill Nursery. I purchased lemongrass plants. Supposedly plants. I thought I was getting plants as that was the picture and write up for 6.99 a piece. They were only plugs and came in a box from the postal service. A long box that had the plugs in them. They were dry and brown and I was not pleased. I emailed the company right away and their reply "They should be okay". Didn't seem very interested at all in my complaint. I told them I would never order from them again. Never heard back. Two of my plants have died.
On Sep 27, 2012, Florida Hill Nursery responded with:
Posted on May 24, 2012, updated May 25, 2012
I ordered 3 elephant ear tubers from Florida Hill. They arrived quickly, but the box was caved in. Each tuber had 2 leaves. One was vigorous, one was wilted, and the box broke the leaves off the third. I planted the three, following instructions, hoping that they would survive anyway. The one that was vigorous is doing fine. The one that was wilted never perked up and the leaves died, and the one with the broken off leaves didn't throw up a new shoot. I emailed them and told them what the situation was, asking if the ones that haven't produced new shoots would ever send up new shoots and, since the strong one isn't growing well but is still alive, would it benefit from being moved into another location. I did expect them to answer my question and at least offer to replace the one killed in transit, and, in the interest of good customer relations, also offer to replace the one that came with wilted leaves and lost them, but the answer I got was "Hello, its likely an issue with the amount of heat they are recieving. They prefer heat and humidity which is common in the summer time." First, this didn't answer any questions I asked. Second, if these are not suitable for our climate here, that should have been mentioned in the listing so I wouldn't have had to waste money ordering them. Third, there was no offer to fix the problem. I've just sent them another email asking my question again and this time have specifically asked them if they would replace the one that was totally destroyed in shipping. I don't think I should have had to ask, but I guess I did. Can't wait to see the one line reply on this one. I'm not happy.
On May 25th, 2012, Lotus954 added the following:
I am so sorry I offended Florida Hill by posting a totally accurate report of my experience. So now, instead of trying to fix things, they are choosing to not answer anything, including my first, politely worded question. I didn't ask what the problem was, I asked if the damaged tubers would throw new shoots. I did also ask if I should move the viable one to a sunnier place so it would grow faster. They did respond to my email, one line again, "you can return any unwanted plants for a full refund". They don't get that I'm trying NOT to return plants, but am STILL asking if there is the possibility that new shoots might come from the tubers injured in shipping. The answer to that ONE question seems to be impossible to get from these people. I would suggest that you all think twice before ordering here because they are NOT interested in resolving customer problems. If I ran my business like this I'd go bankrupt. On May 25, 2012, Florida Hill Nursery responded with:
"On May 25, 2012 9:54 AM, Florida Hill Nursery responded with:
Hello Lotus, You asked what the problem was with your plant and we gave advise. You asked and we answered. Since your post is so strongly worded I dont believewe will be giving you any more advise. Thank you for your feedback.
On May 11, 2013 6:17 AM, Florida Hill Nursery added: