In the fall of 2013 I ordered a bag of mixed daffodils. I received them promptly and after planting half of the bag, I read the tag and discovered that they were a single variety, not the mixture I had ordered. I notified the company of the mixup ( I did not ask for a replacement), and they responded the next day that they were sending me a bag of mixed daffodils at no charge. The correct bulbs arrived very soon after. Both bags of bulbs were in good shape when they arrived. I will order from them again.
Positive: the 25 astilbe were nice big multi-eye roots! Very pleased.
Negative: they shipped them to me in February. I live in CT and was luckily at home to bring them indoors immediately.
Overall: you can't beat 25 good astilbe for less than $2 each!
On Apr 4, 2013, K. Van Bourgondien & Sons, Inc. responded with:
"On Apr 5, 2013 12:21 PM, K. Van Bourgondien & Sons, Inc. responded with:
Thank you for sharing. If you have any problems just let us know. Beautiful garden to you!"
On Sep 8, 2012, Nanniegreenthum Seminole, FL wrote:
I am crazy about the wonderful KVB team, though I'll be brutally honest and say it has been a long road to get there. Since the company was acquired and the integration of all the databases, systems etc. was completed, I can say with 100% conviction that this is THE BEST team for OUTSTANDING customer service and support and GREAT products.
From lost orders, to orders re-routed to different call centers, to products that arrived looking like the nasty stuff you get in your refrigerator if you leave the beansprouts too long untouched (yeah, white slime - eyuck!) the company has well and truly redeemed itself.
The customer service team is - in my opinion - the main reason that I am a totally dedicated customer. I've called and emailed and written many times about product and shipping issues, and EACH and EVERY time I've been treated like a friend of the family. Most recently, the amazing Peter in customer service helped me with a very tricky credit memo problem and never once lost patience with me.
I can't wait to get my new fall orders to see if the issues with packing have been resolved, but GUESS WHAT - even if they haven't, I know the incredible KVB team will make it right no matter what it takes.
I LOVE KVB and am going to be a customer for life!
Ordered early April (never knew of any financial troubles). They were the only place I could find online that had the Double Oriental Lily Lodewijk in stock still. The order took a little longer than expected to arrive (packing list showed 3 weeks from order to pack date) Of the 3 kinds of lilys ordered, 5 for 5 on one, 4 of 5 on the other, and the Lodewijk only has 3 of 5 so far, but they were the last to sprout- the other two may come up yet. The bulbs were not as large as advertised, and may not grow as large as desired in this first season. Otherwise satisfied. If I order next year- I will use a recommended company from this site, but if k.van Bourgondien is the only place to get a particular item, I would order again.
On Apr 20, 2012, crazykaos Austin, TX (Zone 8b) wrote:
I ordered some cannas, peruvian daffs, and ginger lilies back in February. I have been a nervous wreck about my order wondering if I would get it or not as the shipping date kept getting pushed back(bankrupcy case).
Well the Peruvian daffs and ginger lilies arrived in excellent condition, and exceeded my expectations big time. I don't think I have been happier with an online order ever. Bulbs were huge. Definitely ordering from them again.
Wish the items shipped faster, but if I am going to wait, this was so worth it.