Comments regarding K. Van Bourgondien & Sons, Inc.Click here to return to K. Van Bourgondien & Sons, Inc.'s listing.
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|On Apr 13, 2017, Echomesquite CAMAS VALLEY, OR wrote:
I ordered 800 bulbs last summer. Because of their company moving warehouses, I didn't receive my bulbs until December which meant snow on the ground already and I had to plant in between snow storms which wasn't very pleasant. I ordered 100 bulbs of mixed hyacinth colors. The only colors I got were white, yellow and purple. None of the other colors showed in the pictures on their web site. I also ordered 100 mix color tulips. I only got coral and yellow. Once again, not what was pictured. The 600 daffodils are beautiful but the unpleasantness of planting in December means I will never order from them again.
|On Apr 12, 2017, luby3307 Austin, TX wrote:
i ordered from this company in march, 2017, expecting them to send my plants immediately (we live in austin, texas - by mid-march, we'd already seen 92 degrees!). 2 weeks pass, and i go back to check on my order, right? i see that THEY decide when to send the plants (based on zone) - and that the shipping wouldn't happen until mid-april. since this was my fault for not reading all the fine print, i op-ted to say nothing - but i was seething. this company might get their zones correctly, but they DO NOT understand the temperatures in texas. finally, after waiting another two weeks (in which it got hotter & hotter), i called to cancel. they had NOT shipped the products as of yet. the salesperson put me on hold for about five minutes, and with each request i made, was put on hold for ADDITIONAL minutes. after about 15 minutes of holding, i understood the ploy - she had no intention of cancelling my order and was hoping i'd just hang up from holding so long. uh uh. i'd now go to my grave before i did that - sure enough, they couldn't cancel; it was already packaged to be shipped. but this was the ticker, and i quote: "we understand that texas has warm temps at this time, but you can always return the plants." really??????? eight pounds of plants via post office? i can only imagine the expense!
|On Dec 4, 2016, Kallium Pueblo, CO wrote:
I placed an order for bulbs on 10/4/16. The estimated delivery was mid October. They hadn't arrived be the end of the month so I emailed them to see what was up. They said they had moved and that was causing delays on orders. Yeah. I'd say. I didn't get them till the end of November. The ground is now frozen.
|On Oct 18, 2016, lsp8 Fennville, MI wrote:
I echo the previous comment completely and cancelled my order. They never let me know the order would be delayed. They offered discounts, but no expediency to process the order. I'm off to the store!
|On Oct 4, 2016, Caitie02 Westfield, IN wrote:
I placed an order in early August. The status of the order delivery date has been updated four times since placing my order. Usually the expected delivery date passes then seems to auto-populate with a new date. I tried calling and emailing with each encounter with customer service worse than the prior one. I am guessing customer service has been off-shored as the representatives either by phone or email can't understand what I'm asking, The reps oftentimes saying gibberish that make no sense. I'm giving them until the end of the week to ship before cancelling, I'm a bit afraid based on my experiences so far and reading the stories here what my order will be if it ever does arrive.
|On Apr 15, 2015, psudan Mentor, OH wrote:
Posted on April 9, 2015, updated April 15, 2015
On April 15th, 2015, psudan added the following:
Well it's been "only" 23 days since I first contacted these crooks and I still haven't heard from them. In case anyone is interested the following companies are affiliated with the umbrella company, Gardens Alive ; Van Bourgondien, Michigan Bulb, Spring Hill Nursery, Breck's, Gurney's Seeds and Henry Fields. There are others. If you want a good laugh, check out the "outstanding" positive vs. negative ratings of some of these stellar companies. What a bunch of losers!! If you wonder why they are still in business, the answer is simple. People, myself included, are sucked in by the cheap prices. I may have lost this round but you can rest assured that I will continue spreading the "Gospel" at every garden club and garden center in the area. All these companies need to go belly up.
|On Apr 14, 2015, reeve1 Plano, TX (Zone 8b) wrote:
I received the same as others. Broken, unviable plant material and wrong plant counts. These people should be put out of business. They are no friend to gardeners, just taking money through fraud and delivering complete junk! Stay away from any Gardens Alive company. I can assure you that nothing you receive will be even remotely Alive!
|On Dec 17, 2014, GardeningisLife Tipp City, OH wrote:
|On Oct 20, 2014, Suebeeee Bayville, NJ wrote:
I stopped ordering from Brecks because of poor bulb quality and orders cancelled after their planned delivery date.
|On May 10, 2014, psda Shoreline, WA wrote:
I have ordered from this firm for at least 25 years, almost always with great results. However, my latest order makes me rethink that relationship. I placed a couple of orders in early March with the wholesale division. Most of the items were bulbs, some plants. When the first package arrived at the first of April, the live plants were fine, but the dahlias and begonias were unacceptable. Bishop of Llandaff roots were rotten, as were some of the Gallery Rembrandt tubers. The entire lot of Begonia Switzerland had rotted. This was not due to freezing (as the live plants and other begonias were fine). Strangely, a few days later another identical order arrived - with some of the same results. After calling KVB, I was assured that they would replace the order and give me a $10 credit. My second order arrived in good shape (different items). And then the replacement order showed up a week later. In it, the dahlia pot tubers were mostly fine. The begonias once again had some rotting, some dried. A Dahlia Karma Lagoon order was OK, but the Stuttgart canna roots need watching. This early in the season the poor condition of the order - not to mention the confusion over shipments - is simply unacceptable. I cannot recommend KVB at this time for soft tubers like dahlias and begonias. The quality control for these simply is inadequate or non-existent.
|On May 8, 2014, garethnyc South Orange, NJ wrote:
Experience so far is poor (and my order hasn't even arrived yet!!)
|On Apr 23, 2014, kbangs McKinney, TX wrote:
Usually order from another company but got an email from this group and after perusing their site decided to give them a try...ordered a selection of bulbs packed as a combination at a price I felt was reasonable for the number of bulbs...order arrived and I knew I had made a mistake...dried and shriveled up...planted them anyway hoping for the best...not one, nay not one, came up...emailed the company and guess what...no response...knew better...from now on I will follow this well worn advice - dance with the one who brung you...
|On Nov 17, 2013, CyndeeT Maple Hill, NY (Zone 6b) wrote:
I will NEVER place another order with this company EVER AGAIN! they are manipulative and deceitful ..I placed a combined order for the following items ..Gladiator Aliums, Altruist Daffodils, Pinkvision Parrot Tulips,&Vanilla Peach Daffodils $128.23 well certainly not as large as some of the orders I see placed and messed up. well to keep this BRIEF. the out of STOCK notices started .. one order arrived .. Vanilla Daffodils and they are DRIED UP there is NOT ONE SINGLE BULB in the bag!! they must have been laying around for 3-4 years to have that happen
On Nov 17, 2013, K. Van Bourgondien & Sons, Inc. responded with:
"On Nov 19, 2013 10:09 AM, K. Van Bourgondien & Sons, Inc. responded with:
Thank you for your feedback. I truly apologize for the problems you have had with your order. One of our customer service representatives will contact you for your account information and rectify the problems you have had with your order."
|On Sep 18, 2013, sscbm Farr West, UT wrote:
In July of 2013, I placed a $321.75 internet order with K. van Bourgondien for a variety of spring flowering bulbs using my name, my email, my address, and my credit card. In the subsequent order status email I received from K. van Bourgondien, the billing address name had been changed to my father, who has been dead for over seven years. The email was even addressed to him. In a reply email to K. van Bourgondien, I asked them to change the account to my name. K. van Bourgondien replied they wanted “proof of charge such as copy of cashed check and we will update it” (the account).
|On Mar 5, 2013, lelagray Frankston, TX wrote:
ordered bulbs-sent check-they cashed check-sent me a letter saying i needed a physical address and they had cashed my check-i sent physical address-they responded and said they couldnt send bulbs without money, even though they had already cashed my check and sent me a letter saying they did. they informed me to go to my bank and get copy of the check-i did. now im still waiting. customer service is a joke, nobody knows what is going on. will not purchase bulbs from them anymore. i placed order 2/8/13, they cashed check 2/20/13 and i am still waiting 3/5/13. having a hard time getting them to assist me. glad i didnt spend a lot of money with them!!!! wish i would have checked this site first. i order a lot of bulbs from different companies, so far no problems!!
On Mar 5, 2013, K. Van Bourgondien & Sons, Inc. responded with:
"On Mar 14, 2013 11:09 AM, K. Van Bourgondien & Sons, Inc. responded with:
Thank you for letting us know about the problem with your order. One of our customer service representatives will contact you for your account information and check on your order for you."
|On Jan 2, 2013, ParkCottage Minneapolis, MN wrote:
Your know, I just have to take issue with the responses by K. Van Bourgondien & Sons, Inc. to the negative comments over the last year:
On Jan 2, 2013, K. Van Bourgondien & Sons, Inc. responded with:
"On Jan 3, 2013 2:23 PM, K. Van Bourgondien & Sons, Inc. responded with:
We appreciate your comments. We are under new ownership as of April, 2012. I will send along your suggestion to post it on our website."
|On Dec 8, 2012, artaud927 West Orange, NJ wrote:
I twice ordered what looked to be a very attractive mixture of "bronze blend" irises. At least it looked very attractive in the picture. Unfortunately there was not a single "bronze" flower each time I ordered. When I asked customer service if they could be sure the 2nd time that I actually received at least one "bronze" iris, they said they could not and indeed they were good to their word at least with that. Waiting two years to grow the same ordinary irises instead of the ones i wanted was very disappointing. I simply gave up.
On Dec 8, 2012, K. Van Bourgondien & Sons, Inc. responded with:
"On Dec 8, 2012 12:44 PM, K. Van Bourgondien & Sons, Inc. responded with:
We appreciate you posting and letting us know about the problem with your Iris. One of our customer service representatives will contact you for you account information and see if we can get this taken care of for you."
|On Jul 11, 2012, carolmo Olathe, KS (Zone 5a) wrote:
Ordered 5 bulbs of asiatic lily landini (black). Got bright orange flowers that looked like tiger lilies. Called and got new owner - lady said they just took over and could not see the orders yet. Gave plants to neighbor.
On Jul 11, 2012, K. Van Bourgondien & Sons, Inc. responded with:
"On Jul 19, 2012 11:06 AM, K. Van Bourgondien & Sons, Inc. responded with:
Thank you for your posting and we apologize for any inconvenience. We are now under new ownership and a customer service representative will contact you for more information. Or if you prefer you can call us at 800-552-9916 and of our of customer service representatives will be happy to help.
|On May 15, 2012, lizherrera WILLOW SPRING, NC wrote:
I cancelled my order and asked for credit. They said they would, but didn't. I finally had to request a charge back through the credit card company to get my money back.
|On Feb 23, 2012, seagardener Southport, ME wrote:
Posted on February 23, 2012, updated February 23, 2012
On February 23rd, 2012, seagardener added the following:
Ugh. After doing some further research online, it appears that they had filed bankruptcy proceedings January 26, 2012 yet debited customers credit card accounts up to at least February 8, 2012 & confirmed orders as late as 2/13/12. Pretty rotten thing to do.