Comments regarding Cascade Forestry NurseryClick here to return to Cascade Forestry Nursery's listing.
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|On Aug 17, 2009, Jeni_Zach Columbia City, IN wrote:
We ordered trees (10) total on 3/19/09 and was told that our credit card would not be charged until shipment. Trees were supposed to ship on 5/5/09, which didn't. We emailed them and stated we would like the trees beforehand and was emailed back that as soon as they were rooted they would be shipped. The shipment didn't arrive until June 09 and at that time we received 5 of the 10 trees.
|On Dec 19, 2006, pyrogeknik wrote:
I placed an order with Cascade via the net. When I received my order confirmation, Cascade had billed at a higher price than that quoted on their website and on my order. I didn't want to go that high, so I called to cancel. They would not refund the full deposit they had charged to my card, even though I cancelled a few days after receiving their confirmation. In addition, the transaction was processed in early November when they couldn't have been affected by the cancellation. I've had to resort to a cardholder dispute to try to get all my money back. It's a shame that a company will create ill will over such a little sum of money. Can they be so hard up? Amazingly, their web site still lists the product at the lower price.
On January 8th, 2007, pyrogeknik added the following:
I'm afraid there is no way this rating will ever change from negative. The tactics employed by this company to thwart my efforts to obtain a refund are, in my opinion, unethical and unprofessional. Go to Lawyers Nursery instead, where they know how to treat customers well.
On Dec 19, 2006, Cascade Forestry Nursery responded with:
"I'm sorry that this customer has chosen to write these comments regarding our company. This situation was taken care of, and was entirely an honest mistake. It went on too long, and was unfortunate, but unfortunately this customer also neglected to mention the fact that he was reimbursed totally, and we NEVER disputed the credit due him. As always, we feel badly when a customer has a bad experience because it is never a company's intent, but never were dishonest or unethical practices used in this matter. His comment not only hurts our company, but the many good people who do work here.