I ordered several varieties of grafts from japanesemaplesandevergreens.com and they all arrived in beautiful condition. A few days later when one started showing signs that it might not be healthy I contacted them by email and immediately received a response. They gladly resolved my issue and sent me a replacement tree.
I recommend this seller. I received two three-year grafted maples (semi-dwarf varieties, beni maiko and winter flame). They were 25" and 31" tall with 1/4" diameter. The shipment was well packaged, arrived quickly after the order, and the trees were in good condition and looked very healthy. I was hoping for a bit larger/thicker trees for the price, but have no complaints at all.
I am simply thrilled with Japanese Maples and Evergrenes. I have ordered 4 dwarf maples from them, even though I wasn't quite sure how it will work out based on mixed reviews I have read after I already purchased them.
Thanks God, the maples arrived quickly and they were really well packed. It really made me happy that my experience wasn't like some other people claimed it will be, because I got maples that I wanted and ordered.
Besides the shopping and shipping part, I just have to say that people at Japanese Maples and Evergreenswere really pleasant as I contacted them regarding a new order that I had no experience with. They have helped me out, so after I ordered once again, they have sent me a book on how to Grow Japanese Maple Seeds in order to help me out to the max.
I honestly recommend them as my experience was great, these people are very pleasant and easy to work with. I plan on getting even more maples from them.
And even if it happens that there is some problem with the shipment and transportation, I am sure they will help out if the complaint if sent in time. The same thing is suggested for everyone, each and every problem can be solved through conversation, and when it is a great business like this who cares about customers, it is a piece of cake.
On Nov 21, 2013, nitinsharma galle Sri Lanka wrote:
Going through online I ordered 4 grafted Japanese maples from Japanese Maples and Evergreen. What I ordered was of the semi dwarf size which is quite rare and hard to find. I liked the diverse in color and size of the plants which I got. The experience I had with this company was very cordial and the staff was very prompt and attended to my needs t choose from what I wanted. The delivery was timely and the packages reached in good condition,all neatly packed and intact. The plants were all healthy and fit for use.
I was very pleased about it and the costs which went for it too was worth the buy I believe.
Satisfied with the service , I would return for future purchases as I have in mind to catch on some bamboos.
On Nov 1, 2013, Propagator77 Lake Purdy, AL wrote:
Posted on November 1, 2013, updated November 1, 2013
Posted on October 25, 2013, updated November 1, 2013
I issue a strong warning to anyone who considers purchasing from JAPANESE MAPLES AND EVERGREENS. I am a retired horticulturist and greenhouse owner, with a specialization (and special interest) in rare evergreens. I considered sampling their trees. A number of the trees died, primarily at the graft sites. I must wonder now about the seller's level of expertise... clearly more of a seller than a true grower. Over two dozen contacts were attempted over a year's time... yes, that long, and never a word was heard back from the company. Not a drip. I bundled a number of the contacts over two months time before posting on Dave's. In good faith, I cordially attempted to reach them. At this point, and based on consumers' experiences as listed on Dave's website, I must agree with those who have expressed dissatisfaction. BEWARE.
On November 1st, 2013, Propagator77 changed the rating from negative to neutral and added the following:
I favorably revise my comments as the seller 'eventually' contacted me with an apology, and a refund for the indicated concerns. This improved my experience and resolved my original concern. The resolution came after extreme and considerable effort. I sincerely urge the seller to not avoid communicating with customers who have concerns and attempt contact. It would appear that a number of others shared that experience. First contacts I would think are generally congenial. When ignored, a customer becomes inflamed. Props to the seller for eventually rectifying the matter. Please carry this forward with other customers, sooner. There is enough feedback out there now about our mutual experiences with your company. WE ARE WATCHING. Pleasantly surprise us.On November 1st, 2013, Propagator77 changed the rating from neutral to positive and added the following:
I've had a very good experience with Japanese Maples and Evergreens. They have a nice selection of dwarf conifers and everything I have ordered has been shipped quickly, the plants are in great condition and the prices and shipping costs are reasonable. Questions via email were answered promptly too.