I've ordered a few times from this company, and I've always gotten acceptable quality product for the price. One of my latest orders, however, had a ginkgo that did not leaf. This was a Spring order, so there could not have been winter damage.
There is no listed way to reach the company for service, which in itself is a big red flag. I was able to reply to the initial shipment email, and the response was to wait more so the plant would have more time to leaf. Two more weeks and all my other ginkgos have been in leaf for a month. That is more than enough time for any dormant plant to leaf.
I emailed them again about 4-5 times but have received no responses. Since they responded the first time, I'm assuming they're just ignoring my emails. I'm not going to pursue the 15 or so dollars because it's just too much effort.
The thing to keep in mind about this company is to know that the price is worth it if you no have problems with your plants, but the service level seems to hover around "Ignore them, and they'll give up eventually."
I only registered on Dave's Garden to warn others that maybe considering doing business with this shady merchant.
BUYER BEWARE! Great website, great selection and good prices. But that's where the greatness ends! 1-year grafted Japanese maples are 6" scions on sloppy grafts with no labels to distinguish one plant from another.
If there should be a problem with an order, this company has no conception of customer relations. This company will not even honor their own guarantee! My initial problem was caused by USPS, not this merchant. USPS sent my plants from WA to Pa via Guam, which took 12 days. Needless to say the plants were toast. I sent 3 emails, even called once and left a message. No response from the merchant. It is impossible to correct problem situations, if the merchant refuses to communicate with their customers.
Their guarantee states; "We always listen to customers and consider their concerns when they let us know. We urge you to email at the onset. Many situations have been corrected after dialogue with us." REALLY! This was definitely not my experience. I let them know at the onset (the day it arrived in Guam). So, basically, this merchant has no guarantee! Their guarantee is just words to make you feel comfortable buying from them. If a problem should arise, they will simply ignore you.
I should have known better:
1st red flag - I was a little leery because of the numerous negative reviews on Dave's Garden website.
2nd red flag was no telephone number on their website.
3rd red flag (after receiving plants) was the PayPal invoice had the merchant listed as "Japanese Maples and Conifers" (japanesemaplesandconifers.com is actually the website for the Maple Ridge Nursery). BTW, this merchant goes by several other different names on the internet.
I have since purchased several other Japanese maples from other online nurseries. Yes, they are pricier, but you get a much better product. All of them are, in every aspect, well above these unprofessional amateurs. I had to file a dispute with MasterCard to recoup my losses, which after ~3 months, was resolved in my favor.
Based on my experience and other consumer's experiences listed on Dave's Garden website, I would strongly recommend buying elsewhere. Maybe a company that actually functions as a professional business.
I had ordered 2 bamboos, both are dead now. I had also ordered a Corrallinum Japanese maple, which did not have characteristic features of that specific cultivar. I did emailed the company to let them know that they sent the wrong one, 3 times... no answer. I want to mention that I am very familiar with corallinum maples, I had a beautiful specimen in a pot, and someone walked away with it. I am so sad about this... its been 3 years. I want to warn anyone considering buying fron Japanese Maples And Evergreens website. Consider other companies and be more safe about it.
On Apr 27, 2014, brentirwin3435 Anderson, IN wrote:
Posted on April 27, 2014, updated April 27, 2014
PLEASE NEVER order from this company. They are terrible! I ordered 16 japanese maples from them and 11 of them were dead within the first month and the other five aren't looking good at all and I think they may also die. They sent me trees I didn't even order and didn't send me trees that I did order. I have sent over 20 emails and tried to call repeatedly with no response. I have sent them pictures and complained wanting my trees replaced and wanting the trees that I ordered that they didn't send me. I spent $318 that I basically just threw out the window. Their grafts are horrible a couple of the trees fell apart where the grafts were. They look like they used hot glue or something. It's amazing that they get any business at all. I feel sorry for the people who have been ripped of by these amateurs. I paid $318 for a bunch of kindling for my bonfires.
On April 27th, 2014, brentirwin3435 added the following:
These positive comments must be employees because none of them are true to my experience with them. They are the total opposite.
I ordered 2 Japanese maples from these guys. They were both supposed to be 2 year grafts. One of them was OK, but a bit on the small side. the other one was a 10" high twig with the graft completely falling apart. I e-mailed them twice, they don't appear to have a phone number (I can certainly see why ). I got no response. I opened a claim on paypal but in order to get reimbursed I have to send the tree's back at my expense and HOPE to get paid for my return shipping from them. I seriously doubt that would happen. AVOID these amateurs and buy from only reputable sellers !!
On Jun 23, 2013, sydneysue Maple Valley, WA wrote:
Of the ten maples I ordered, one was dead when it arrived and one died within a few weeks. I tried numerous times to contact this company by phone as the contact email address they list on their website does not work. I have never received any response from them in spite of my pleading with them to at least return my call. I am very surprised as they claim to guarantee their products.
I just received what should have been a "Gold Rush" Dawn Redwood but instead it is a plain Dawn Redwood like the rest of the ones I have. I do have 1 "Gold Rush" Dawn Redwood growing and liked it so much that I decided to get another. I figured I would give this nursery a try because they were offering the tree through ioffer.com from "Oregon Nursery" for 29.90 with free shipping. I guess you can't trust a nursery that has to go by several aliases. The tree was nice and healthy but very disappointed in NOT getting a "GOLD RUSH" Dawn Redwood. Maybe they assumed I wouldn't figure it out.
I ordered two Japanese maples from this company and they were lost in shipping per the USPS tracking info I received. I forwarded that info to Japanese Maples and Evergreen company via the email address given on their website, but they NEVER responded to multiple emails from me requesting that they re-ship and that I would gladly pay again for shipping costs. NO response!!! Total ripoff.
I came across these guys on ioffer. I've paided for five trees, but only got four of them. One of the trees I actually received died. All but one arrived in poor condition. One tree showed up looking like a hack graft that they did the night before, with only one tiny little twig glued on. The one that was in good shape I didn't even buy. They accidentally sent me a coral bark maple, which arrived folded over in two small boxes taped together. I emailed them and insisted on paying for the tree. They gladly took the money. Then the next tree I paid for, a three foot Emperor I japanese maple, never came. I paid $19. The charge went through on my Visa, I checked. I tried repeatedly to contact them, but never got a response. I asked them to either refund my money or send me the tree. No response. Nothing. I will never buy anything from them again. The grafts are sloppy. But I guess that's why their trees are so cheap. You get what you pay for.