I had basically the same experience as the Oakville, MO guy. I received a red dogwood that was dead, but I planted it anyway. I received two hemlocks that were at least still green, but simply turned brown and died after planting.
I can't remember the free items, but I remember I threw them away.
Since as others have stated they require the shipping label they wouldn't work with me. I contacted them right away, but they said you must plant and see if they grow, so 3 months later I contact them again, and of course since they actually grow nothing, they are never at fault and you must contact the growers. This is not a good way to do business. They are really cheap for a reason. Never again.
I purchased a dormant Henry Lauder's Walking Stick shrub from this company and it did not make it. I did the scratch test and confirmed that I had been watering a dead stick, probably for weeks.
The creeping thyme plants arrived half crispy- but I planted them anyways as I have had some luck with other poor looking plants this year- they also did not survive.
Also- the FREE items they advertise were duds. We were given random bulbs: poppies, shamrock (potted indoors), hollyhock, etc... no growth. The hollyhock I received from Gurneys this year are wonderful.
The packaging for the plants was horrendous and pretty much non-existent. I received a giant bag and the plants were just thrown in without any sort of protection.
The company states that they do not grow themselves but use other suppliers. I have only requested a replacement of the walking stick since it was a pretty pricey item for me. They require original packaging to be mailed back and are unwilling to work with me because of it. In all my years of ordering from online plant suppliers I have never dealt with anyone so unreasonable. I sent them a formal request as they suggested only to be e-mailed me a copy and paste of an e-mail they sent just a few days prior.