I tend to be more inclined to write bad reviews than good ones because you don't really know a vendor until something goes wrong. However, I was so happy with the sun pitchers I ordered from this vendor that I decided to go ahead and do a positive review. I ordered a small sun pitcher and got five small sun pitchers. They arrived quickly and in good shape. They needed no rehabilitation at all.
On the other hand, nothing went wrong with my order so I can't speak to customer service. Flytrapstore.com has earned my repeat business and I sincerely hope that they continue to so. It was a good experience.
On Mar 23, 2013, ayahuasca Beverly Hills, CA wrote:
I have placed multiple orders with Flytrapstore.com. I have this to say regarding those transactions:
Other companies, plant related or not, should take notes from FTS. Great business to deal with- they ship out fast, plants are always top quality. I don't think I have ever had a problem which I can attribute to the business. They include instructions with their orders (at least the ones I have placed which were all for bare root venus flytraps), they also include custom plant tags which is a brilliant move in my opinion. Packaging is awesome and one thing I really appreciate is they don't pull any inflated shipping cost nonsense like many of the other plant vendors online.
Overall, they are an excellent resource.
My experience with this store was absolutely great! I have ordered carnivorous plants from about 4 or 5 different sources now and i can easily say this store was the best one that i received plants from. Not only does this store have their own special forms of the venus flytrap you cant find anywhere else the shipping was also fast and the packaging was the best i have seen still. They also gave me a free plant! i received a smaller plant of the same type as the larger one that i ordered both of which looked great! The larger plant was much bigger than i had anticipated because the website had listed them as "young plants". I would definitely recommend this store to anyone who asks and i will also be ordering more from them in the future.
I've ordered from them more than 5 times and their shipping is fast (3 days normally) and their plants are excellently packed, the plants are far better than what you'd get any other site out there. Lovebrug must have a personal vandetta or something.
On May 5, 2012, GothicJackal Chapel Hill, NC wrote:
This is THE store to go to for all of your carnivorous plant needs. Whatever specimens they offer, they are simply amazing. I recently ordered a Cephalotus, and it arrived promptly and well-packed-- along with care instructions, a personalized note on the packing slip, and a plant that is still in incredible condition despite going through the postal system.
The plants aren't just mailed in good condition-- the plants themselves are spectacular. They're beautiful. If I could, I would get all of my CP's from this store, if they only had every CP variety in existence. No other place I've ever bought from has come close to this-- out of all the other plants I've acquired over the years, none of them were in as good condition when I bought them (in person) as these were when I received them by mail.
As another reviewer said, you can't go wrong with FTS. I wholeheartedly agree!
I have ordered from several different online Flytrap retailers, as well as purchasing a few plants locally from both large hardware stores and smaller garden centers. My experience, without a doubt, points to Flytrapstore.com providing the best plants with excellent customer service. Every plant that I have received from Matt and Steve of Flytrapstore.com has exceeded my expectations. Couple that with excellent customer service (emails are usually answered within 12 hours, my order invoices almost always come with a hand written note), and you have the best online flytrap retailer out there. After experiencing the excellent plants and service offered by Flytrapstore.com I will not even consider another retailer unless I want a plant that is not offered at this store.
On May 2, 2012, whatsgrowingon Fruitville, FL wrote:
I have ordered several times from Flytrapstore.com and every single time my plants were far more spectacular than expected. My orders are always shipped and received in a very timely manner. All my plants have shown up in extremely healthy conditions ( around 25 plants) and looking amazing. All my plants grew healthy after transportation and transplanting. Their Maroon Monster is my favorite out of all my plants I own. I have ordered from three different online stores and none of them could hold a candle to my plants from flytrapstore.com. I also purchased about 160 flytrap seeds from them last year and I planted around 120 of them this year. After six months in the refrigerator they have almost all sprouted. I would say about 99 percent of them have sprouted in less than 3 weeks. Here are some photos of three of my plants on the day of arrival http://i.imgur.com/UvQN8.jpg
This is the only site I would order carnivorous plants from, especially if you are an avid Venus Fly Trap collector. Matt, Steve and Leah are prompt, knowledgeable and TRUSTWORTHY. The best part of receiving an order from FTS is a hand written note on the packing slip, addressing me by name. I observed this to be a charming, personal impression. You cannot go wrong with FTS!
The best source of beautiful healthy Venus Flytraps anywhere period ! I've ordered plants from just about every vendor on the web, and nobody else even comes close. Plus customer service second to none. Some of the plants I received from Matt and Steve are incredible.
On May 2, 2012, umbrasin Helena Valley Northwest, MT wrote:
Posted on May 2, 2012, updated May 2, 2012
I've ordered from the Flytrap store about 10 times over the past year since I first came across the website. Although they specialize in venus flytraps, I've also ordered other plants from them such as Drosera regia and Cephalotus, along with several packs of flytrap seeds.
I was always wary about ordering from new nurseries as I've had several bad experiences with some (wrong plants come, mealybug/scale infestations, etc), but following my first order from them I always looked forward to that box coming with great anticipation. The orders always came FAST (I recall one being shipped an hour after placing the order) and were well-packed and the plants received were larger and healthier than any other nursery I've ordered from. Even their "young" plants have huge, robust roots which are a testament to the skill and care that Matt and Steve put into growing these plants.
It's actually very common to get more plants than you expect to receive as well. I've ordered a 10-plant box and received 15+ venus flytraps. I've also ordered one young adult and received TWO fully grown young adult plants (thanks Steve). Their venus flytrap seeds are awesome (and fresh) as well if you want to grow them from seed.
One would think that all of these great things would come at the cost of customer service, yet that is not so. If you come across ANY problems just send them an e-mail and they'll be more than happy to help. I've asked them questions about the growing environment of plants that I've ordered so that I can help them acclimate and they're always quick and pleasant. Keep in mind that venus flytraps will probably lose some leaves due to transplant shock. Every plant that I've ordered from them is still alive and healthy today, and if you have any problems they have a wonderful community on the forums that would be more than happy to help. Matt and Steve also post in the forums frequently as well.
On May 2nd, 2012, umbrasin added the following:
Quoted from LoveBrug: "Actually what they sent (VFTS) is very funny. My posts on their forum was grand humor but I NEVER was belligerent or confrontational . I was baited and flamed by these lovey people. They sent me crap and could care less but we must bow down and be honored by having the chance of growing their plants."
Your reviews are 100% belligerent and confrontational. I find it hard to believe that your e-mails to Matt and Steve were any different and that someone could be so angry about one plant out of several (Who here needs a life...?). Judging from the context, it seems to me like you were just trying to swindle Matt and Steve and get some free plants. Go order from your 4 other vendors if you're displeased, I'm sure Flytrap store will do just fine without your business (and attitude).
Posted on May 2, 2012, updated May 2, 2012
FlyTrapStore.com has always provided quality plants at reasonable prices.
What sets them apart though is the online community they run, which is always ready to give advice and help out new carnivorous plant growers.
Matt and Steve are great!
On May 2nd, 2012, parker679 added the following:
Just a reply to lovebrug's statement "I'm positive that CP people seem VERY strange with having no problems defending a vendor that sent me 90%
It is in no way strange to defend a vendor that WE have had no problems with. YOUR experiences should not dictate who others defend. I am sorry is YOU were sent "crap" but that is clearly not the experience of the majority.
I've had two orders with flystrapstore.com and both were great! the first was 25 baby flytraps for $25 and i actually got 45! and the second order was a 5 plant mystery box and a FTS Crimson Sawtooth they arrived fast and in great condition with 9 extra plants in the mystery box and an extra baby crimson sawtooth. I will be buying more from FlyTrapStore.com in the future.
Thanks Matt and Steve for great plants and mystery box picks.
FTS are the kings of venus flytraps! I've bought flytraps from several different vendors and FlyTrapStore is hands down the best. Quick shipping, prompt replies to any inquiries and very healthy plants. Theyre also very helpful with getting you started down the right path as far as keeping your flytraps healthy and happy. They have a forum where they interact with the members daily so theyre basically always available and very easy to deal with.
Posted on May 2, 2012, updated May 2, 2012
First, let me say it plainly: I LOVE this site. I'd hesitate to go anywhere else for my flytraps, I've had such a great experience with them.
I've placed several orders from FlyTrapStore.com, all this spring, and I've been absolutely amazed with what I've gotten. I've had a young VFT for about a year, and the young plants I've ordered from Matt and Steve at FTS have blown it out of the water.
First, I ordered 5 seed-grown young plants and got SEVERAL free in addition to what I ordered. I potted these plants with my original typical, and let me just say they are growing WAY more vigorously, and they are gorgeous and colorful.
I've also ordered 3 other cultivars, including Pink Venus, Holland Red, and a FTS exclusive called "FTS Maroon Monster," and even after letting the maroon monster sit in the mailbox for a few hours, these plants have bounced right back after being shipped bareroot and being re-potted. Wow. AWESOME plants!!
Also, the information on the site is really good, and the associated forum community is SO helpful, and gave me a huge warm welcome when I first started posting.
Order from FTS, you won't be disappointed-- and if you are, Matt and Steve would love to help make you happy.
On May 2nd, 2012, Charli1 added the following:
I forgot to mention the fact that there was a hand-written note with each of the three orders. I also regularly get feedback from Matt and Steve themselves on the forums whenever I post a photo or ask a question, along with other members of the community who are unaffiliated with the store.
I also got a bonus maroon monster when I ordered 1. Matt and Steve and Leah are VERY generous.
Well, lets put it like this,
I bought 4 plants from them, 2 of which where clones form there own breeding program( Superior clones you cant find anywhere else) and they gave me 11 plants, I ordered 4, they didn't charge me anything extra and there was a hand written note thanking ME, when I should of been thanking them, All the plants had defined root systems that were so long i had trouble finding big enough pots for them haha, not to mention they were in the best shape of they're lives, none need to be adjusted to sunlight and none were sick
sidenote, Ive never seen such large traps on a red flytrap like the ones on FTSMaroon monster. They were all beautiful plants
it went perfectly, I even had a chance to thank him through they're forum where they give tips and info on caring for the plants, aswell as resolve any issues AND sometimes have give aways in plant photo contests
I bout a pack of flytraps from them that was labeled "25 baby flytraps for 25 $"
the package arrived in 3 days and not only were they NOT all typical flytraps, there were some that were red, green, pinkish, some all red with dente teeth, and id say about 20% of them were so obviously bigger then what you would think a baby is, some had to of been on they're second dormancy,
I was extremely satisfied just looking at all them in various sizes and color and leaf shape, then I counted them, it was 41 plants 25$. i was stunned, I encourage everyone to buy a plant form them and be the judge yourself.
I have placed atleast 7 orders with flytrapstore.com. I have never once been dissatisfied with thier products. Every order has been received as described or better then Its description. Along with my placed orders I have received bonus or free plants with my orders. Every plant I've orders has been hardened off and thrived since I've received it.
I've had several questions which I have asked about the plants I've ordered and within hours of asking questions I have received emails back from flytrapstore.com answering my questions. I have had atleast three emails responded back within an hour of questioning.
In my experience with flytrapcare.com it is by far the best site I've worked with. Not only with plant health but customer service. And for this reason they will be the first site I order Venus fly traps from and seek help from in the future