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Comments regarding FlyTrapStore.com

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You are viewing only negative comments

  Feedback History and Summary  
18 positives
No neutrals
2 negatives

Comments:

RatingAuthorContent
Negative TCpro
(1 review)
On Nov 21, 2012, TCpro Lumby
Canada wrote:

Not a pleasant experience at all.

Vendor advertises STERILE tissue cultures and then advises that most are actually contaminated after payment has been captured.

Flytrapcare store does not follow Card Acceptance Guidelines for Visa and MasterCard Merchants regarding Delayed Delivery and/or Delivery of Goods and Services when capturing payment. Instead of debiting at time of shipping or requesting a deposit for Delayed Delivery, funds are drawn immediately leaving the customer waiting for up to 16 weeks to receive an order that has already been paid for which makes it difficult to make a claim if required. In my case 6 to 8 weeks was stated as the preparation time, this became 12 weeks. After the 12 weeks and as many emails enquiring about the delay I was informed that some items ordered and paid for were not available while the rest were not sterile as advertised.

Although USPS Priority International which becomes Xpresspost with tracking on arrival in Canada was stated as the mode of delivery the order was sent by inferior Priority International flat rate which takes longer to deliver as it is no more than regular parcel post sans tracking. No instructions were included with delivery and after the cultures began to die a couple of days from receipt I was informed only after another enquiring email to Flytrapcare that the cultures should have been processed on delivery. Vendor offered replacements only if I made another purchase, paid in advance and waited another 8 - 12 weeks. When the Merchant Card Acceptance Guidelines were brought to his attention he replied with "I suggest that we terminate this transaction/relationship. Feel free to take your business elsewhere."


On Nov 21, 2012, FlyTrapStore.com responded with:

"On Nov 23, 2012 12:27 PM, FlyTrapStore.com responded with:

Despite efforts to keep all cultures sterile, at times cultures can become contaminated, but this has never been a concern for customers, because sterility does not affect the plants' ability to grow well once in soil. Sterility of cultures has no effect on plants that are directly potted into growing medium, which is the intended use of these plants by all of our other customers. In fact, this is the only customer out of the many dozens of international customers to place an order last year, to whom sterility was a concern, because this individual wished to do further tissue culture propagation with the cultures. I let this customer know that some of the cultures that he ordered were no longer sterile, and I offered to cancel the order and refund the customer's money if he wasn't comfortable with this. He declined this offer and was aware that he was receiving some sterile cultures and some that were not, writing me to say, "What the heck Matt, send them all. I can propagate the clean stuff and get the others planted out for my personal collection."

One week after he received the cultures, he contacted me and let me know that the plants were still in their containers and appeared to be declining. I then advised him that the plants could die if they weren't removed from their containers immediately after receipt, which I had anticipated he would have already known, because this particular customer (TCPro) runs his own tissue culture lab. I had anticipated that due to his experience, he would know about how to handle sterile cultures, and that no instructions were needed in his case. Nevertheless, I do take responsibility for not including an instruction sheet, and I apologized to him, explaining that I had not anticipated that he would need instructions, due to his experience working with cultures. Instructions are also always readily available on the FlytrapStore website:
http://www.flytrapcare.com/store/about-sterile-cultures

In regards to shipping, there is no difference between USPS Priority International and USPS Priority International Flat Rate, other than the type of box used. All USPS Priority International and USPS Priority International Flat Rate shipments have the same estimated delivery time and have a tracking number that tracks the package all the way to delivery. This information can be read here:
[HYPERLINK@www.usps.com]
[HYPERLINK@www.usps.com]
"


Negative LoveBrug
(7 reviews)
On May 8, 2012, LoveBrug Fleming Island, FL (Zone 9a) wrote:

Posted on May 2, 2012, updated May 8, 2012
Posted on May 2, 2012, updated May 2, 2012
Posted on May 2, 2012, updated May 2, 2012
Posted on May 2, 2012, updated May 2, 2012
Posted on May 1, 2012, updated May 2, 2012
Posted on May 1, 2012, updated May 1, 2012
Posted on May 1, 2012, updated May 1, 2012
I believe this company has good intentions with positioning itself as a superior source of Venus Flytrap clones. They have a superior website that features care pages as well as a forum all linked to the store. They have superior packing as well as turn around time from the minute your order is placed.
Unfortunately my experience is the product received is inferior compared to the other carnivorous plant nursery's I ordered from this spring with a total of four vendors.
I received plants barely out of tissue culture and recent divisions that were half white and a potted Ceph that had just been re-potted from FlyTrapStore.com when I posted pictures of said plants on their forum I was quickly flamed by their staunch followers and then baned forever.
FTS refunded one plant on the order and sent me a degrading condescending E-mail .
Thanks FTS you think maybe some store credit and a promise to do better in the future would have been more appropriate ? Also FTS has a customer rating system apparently my ratings for their plants will never show up.


On May 1st, 2012, LoveBrug changed the rating from neutral to negative and added the following:

I've changed my review to negative for obvious reasons.
On May 1st, 2012, LoveBrug added the following:

Matt I was NOT unhappy with my WHOLE order Steve sent me real plants you on the hand sent me crap.
On May 2nd, 2012, LoveBrug changed the rating from negative to positive and added the following:

I'm positive that CP people seem VERY strange with having no problems defending a vendor that sent me 90%
CRAP! Funny out of five vender's this Spring the only problem I had was with VenusFlytrapStore.Com.
Matt it's nice you have friends so good for you . Karma comes around no matter how many friends you have.
Welcome to Dave's new people that this review generated.


On May 2nd, 2012, LoveBrug added the following:

21 clickthroughs via the Garden Watchdog.

You need to get a life or send your costumer's what they ordered it's not about the plants It's about your positioning
as a Superior source for said plant .
Sorry Matt you sent me crap .
On May 2nd, 2012, LoveBrug added the following:

http://davesgarden.com/community/forums/t/1252925/

A link for members with PIC's from the order and an account of how I was treated by FlyTrapStore.Com in their forums I was civil the whole time and if FlyTrapStore.com wants to slander me no problem but if they lie about this what else do they lie about ?
Steve was there on this thread will he agree I was belligerent in my postings ? I simply showed PICs of what I got and made fun them . But was called horrid names on VenusFlyTrapStore.com's forums and baned.
Actually what they sent (VFTS) is very funny. My posts on their forum was grand humor but I NEVER was belligerent or confrontational . I was baited and flamed by these lovey people.
They sent me crap and could care less but we must bow down and be honored by having the chance of growing their plants.

Sorry they sent me CRAP.

On May 2nd, 2012, LoveBrug added the following:

26 clickthroughs via the Garden Watchdog
sweetheart you win but like I said Karma comes around.
You sent me C R A P and know it and will not own it.
It's fine BTW I had to toss a few of your plants .

Never again Matt

Good luck
On May 8th, 2012, LoveBrug changed the rating from positive to negative and added the following:

•You have received 52 clickthroughs via the Garden Watchdog.

Sorry they sent me CRAP and care less . It's scary almost like a cult with what I've seen here. If you want to see what they sent me look here http://davesgarden.com/community/forums/t/1252925/

Sorry Matt an import permit is almost free. Plants under 12 are free from two premits. You will not send me CRAP and think it's fine.
On May 8, 2012, FlyTrapStore.com responded with:

"On May 1, 2012 5:37 PM, FlyTrapStore.com responded with:

LoveBrug initially expressed discontent with a single product in a multi-product order. Soon, after a few email exchanges, his discontent mysteriously ballooned into being unhappy with everything in his order.

We were in the process of working out a resolution when he took the matter public on the FlytrapCare forums. He didn't receive any support from the forum members and soon became abrasive, belligerent and attacking toward other forum members. He was banned because of his treatment of other members by one of the moderators on the FlytrapCare forum not affiliated in any way with the FlytrapStore.

LoveBrug's statement about the plants being "inferior" to other vendors is unfounded. I've not seen a side-by-side comparison of any of the plants he ordered from us compared directly to the same plant (clone and size) from another carnivorous plant (CP) vendor. I too have ordered from almost every CP vendor on the web, multiple times at that. When we ship plants, we always ensure that they're of superior quality. We take pride in growing the healthiest flytraps that can be purchased online. A quick glance through our product reviews or customer testimonials will back that up:
http://www.flytrapcare.com/store/customer-testimonials

As for the statement about the plants being "barely out of tissue culture and recent divisions" that is speculation and completely wrong. All of our plants go through several months (usually 2 to 3 months, but sometimes as long as 6 months during the winter) of growing under artificial lights to harden them off out of tissue culture. Then, they are grown in greenhouse conditions for at least 2 months, usually longer, before being introduced to full sun and then being offered for sale after they are fully hardened. In fact, LoveBrug placed his order on April 13th, before we even started taking tissue culture plants into the greenhouse this year. So all of the plants he received in his order had been growing in the greenhouse since September 2011 and were well hardened.

The "half white" that LoveBrug uses to describe the flytraps is normal. Any flytrap, when uprooted, will have a white rhizome (if it's healthy). When repotted, often times part of the plant that was previously shaded or under ground, especially around the growing crown where the leaves had been growing densely together and shading each other from sunlight, will be white until it gets tanned by the sun. This shows LoveBrug's lack of experience with growing these plants and perhaps the reason that he doesn't recognize healthy plants when he sees them.

The potted Cephalotus he received had been re-potted 3 months earlier, not just before shipment as he asserts. All of his feedback was based on incorrect assumptions, and for this reason his ratings/reviews were never published in the store.

And as for the "degrading condescending E-mail" (according to him) that LoveBrug received went something like this: "We have issued you a refund for the plants you initially expressed you were unhappy with. However, we feel that all of the plants sent in your order were of appropriate size, as described on the product page, and extremely healthy. Should you expect different results than your previous order when ordering from FlytrapStore in the future, we highly suggest you order elsehwere." We certainly didn't intend that response to be degrading nor condescending and don't see how one could perceive it as so. It is matter of fact and simply a way for us to handle someone that isn't happy with our plants, which almost never happens. We've sent out well over 4000 orders now since we opened FlytrapStore nearly 4 years ago (and that doesn't include the 100% positive feedback for all of our 350+ eBay transactions), with only a handful (perhaps 4 or 5) problems, and this is actually the first unhappy customer with whom we've not been able to reach any sort of resolution."



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