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Comments regarding Plant Me Green

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  Feedback History and Summary  
13 positives
9 neutrals
2 negatives

Comments:

RatingAuthorContent
Positive Fishman1
(11 reviews)
On Jun 11, 2015, Fishman1 Selden, NY wrote:

Posted on June 10, 2015, updated June 11, 2015
Posted on June 10, 2015, updated June 10, 2015
I called this company looking to find out the sizes of their persimmon trees. I asked them to send a photo if possible. They quickly responded and sent the photos. But I never asked them to pull the plants from the field and take them to the warehouse and prep them for shipping. All I wanted was a picture of the plants in the field so I could see the quality of the plants I could expect to receive. The plants looked fantastic and I was going to purchase them, but had some questions about other types that might be available in the future that might not grow so large. When I sent a note requesting further information I was dropped like a stone. Apparently they are only interested in a sale, not listening to customers and answering questions. It is very unfortunate as now I feel unable to order from them due to not purchasing the plants that were inquired about. Too bad as their plants did look like they were worth buying.


On June 10th, 2015, Fishman1 added the following:

The fact that no attempt was made to contact me after that correspondence only shows that it was a take those plants or do not ask any questions situation. Even though further information or clarification about availability was clearly asked for. No further response will be made on this issue.
On June 11th, 2015, Fishman1 changed the rating from negative to positive and added the following:

I decided to change my rating to positive because I did not actually purchase anything from PMG, and therefor should not influence the way a man runs his own business . Even if I was not happy with it.
On Jun 11, 2015, Plant Me Green responded with:

"On Jun 10, 2015 3:49 PM, Plant Me Green responded with:

Dear Phil,

He is a copy of the email (less the 4 pictures I sent). That was sent to you yesterday afternoon. A few hours after you requested pictures. I did expect to actually just take pictures in the field / on the nursery, but it was pouring rain out and I was getting soaked, just picking them up. Anyway here is the email again.

Phil,

It is pouring rain out, so I brought the 3 plants in the warehouse to take some pictures. They are attached.

NY / Long Island qualities for free shipping on all orders over $100…. If you use a coupon or discount that takes you under $100 the free shipping will not work, you will need to purchase something else….. get a bigger plant….. or just not use the 10% discount. Look at the DIEHARD for $2.50, it is a great price and almost at our cost.

These exact trees will stay in the warehouse for a while (it is storming out) and can ship today if needed.

I hope this helps,

Richard R.
PlantMeGreen
(850) 270-0511

I pasted it exactly as it was sent to you (again without the attached photos) and without your previous email asking for pictures and if shipping would be free to NY.

Not sure why you think the plants were prepped for shipping.... they were brought inside because it was storming out and I could not photograph them in the rain. We have 1,600 acres of nursery. If, I run them back out on the nursery (in the rain) and the customer (you) then orders them. I have to go back out and get them and may not get the same ones (we have usually 100's to pick from). It looks like you are angry and I am not sure why. Everyone wants the sale, but I truly felt like I was helping you and going above and beyond the norm. I will try and see this from your view and will add another line to my email for the next customer with a similar request that says something like..... "These plants will go back out on the nursery after the rain lets up." I can assure you, that you miss read my intention and I am sorry for that, please accept my apology for toughing one of your nerves or hot buttons. It was absolutely not my intention. If you feel, like you want to discuss this on the phone, please call and talk to me. My number is 850-270-0511, I am here from 9-5 most M-F. Sincerely, Richard Roccanti"


Positive havanafl
(1 review)
On May 19, 2015, havanafl Havana, FL wrote:

I purchased several fruit trees, bare root. I was extremely pleased by their knowledge and the size of the trees. I will be back.

Positive Javerezii
(3 reviews)
On Feb 28, 2015, Javerezii Lady Lake, FL wrote:

I was very pleased with the trees I received from Plant me green. I was worried maybe the trees would be less than expected since their price was a little less than I had paid before. I was happily surprised with the size and quality. I am in Florida and I guess they must be also, because I ordered my trees early on a Tuesday morning and received them the next day, very well packaged. J.A.jr

Positive LeviG1965
(3 reviews)
On Jan 8, 2015, LeviG1965 Clemson
United States wrote:

I had a very positive experience with your company. I have used and reviewed other online nurseries. Usually I am getting what I expected and do not have any surprises. Your company, Plant me green, exceeded my expectations. I asked for delivery on either Thursday or Friday last week and they arrived Thurs. I ordered six, 2-3 Ft. bare root trees. I received 5 trees that were all about 4 ft and 1 that was almost 5 feet tall. You over delivered. They were packaged nicely also. I will order again next year and will recommend you.

Positive tlbean2004
(1 review)
On Dec 31, 2014, tlbean2004 Jacksonville, AR wrote:

Recieved 2 trees, a Little Gem Magnolia and a Krauter Vesuvius Plum Tree. Little Gem Magnolia came in at the correct size and very healthy. Not one leaf had dropped from the tree in shipping! The purple plum i just recieved last week and it was shipped dormant. It was taller than i expected.

would definetely order from them again.

Positive ericb
(7 reviews)
On Dec 30, 2014, ericb Yadkinville, NC wrote:

Wow! I've probably ordered from a dozen other nurseries before (as you can see from my other reviews, if interested, most of which have been very positive), and my experience with PlantMeGreen was as positive as any of them. Perhaps part of the reason I'm so pleased was that my expectations were low just because of their low prices. I ordered two pecan trees that were half the price of any other source I might have ordered from (mainly because they were the only source I could find for the variety I wanted), but from the advice over the phone, the e-mail shipping notifications, the quality of the trees, the packaging... everything was just A+. I only ordered two of their cheapest size pecans, but the man on the phone not only helped me with information about the trees I was buying (including information that other nurseries I've dealt with in the past haven't been able to tell me like what kind of seedlings were used for rootstock) but even took some time to give me advice on grafting my own pecan trees. The order itself was straightforward and timely. I received an e-mail about a week ahead of shipment to give me the option of postponing the shipping date because arrival was going to be right around Christmas, but that wasn't a problem for me. The trees themselves were very healthy with outstanding root systems. I've only dealt with them for this one little order, but based on this order I couldn't recommend them more highly.

Positive rpdoerr
(2 reviews)
On Oct 19, 2014, rpdoerr Louisville, CO wrote:

Over the last two years I have placed two orders with Plant Me Green Nursery for four Bracken's Brown Beauty magnolias. They arrived at exactly the correct spring planting time along the front range here in tenuous zone 6a Louisville, CO as per my request, extremely well packaged and in absolutely perfect condition. Not even one leaf was lost in transit. Both times I was impressed with the size and healthiness of the trees, much larger than I had expected. They were planted immediately as per instructions, have survived our Colorado winters, and are growing amazingly well, even having bloomed already. Plant Me Green Customer Service is top notch and the owner, Mr. Roccanti, even e-mailed me personally. This nursery is hands down one of the best I have ever dealt with. They are honest and reliable and their pricing is more than fair. I will definitely order from them again in the future.

Positive rissole
(7 reviews)
On Sep 19, 2014, rissole Atlanta, GA wrote:

I've ordered from this company a couple of times. Their trees are good. PMG also replaced one of my trees that died within a year. In addition, they are very helpful when you e-mail them asking for advice about how to care for your plants. I would recommend them.

Positive VillaColina
(1 review)
On Jul 7, 2014, VillaColina Austin, TX wrote:

Posted on July 4, 2014, updated July 7, 2014
I live in Austin, TX. Back in March (2014) our local nurseries sold out of the Caddo pecan tree variety and I was delighted to find the Plant Me Green had them available. Based on the good reviews here, I felt confident in ordering. Once we received the tree, our certified arborist planted the tree immediately upon arrival. He planted it properly according to the instructions and used the included Die Hard Transplant medium when planting the tree. My husband and I took very great care to water the tree according to instructions, but sadly, the tree has not survived. We waited until June 4, 2014 to contact Plant Me Green because we were holding out hope that the tree might spout a few leaves, but no luck. Plant Me Green has a replacement policy, so I emailed the Mr. Roccanti on June 4, 2014 and, although he requests two photos for documentation, I sent 5. I have never received a response to my request for either a refund (preferred) or replacement from anyone at Plant Me Green. It is now July 4, 2014, and I have emailed them again, including the original request with photos that I had sent on June 4. Given the positive reviews here, it is deeply disappointing that Mr. Roccanti has not even responded to my emails. I have given this company a neutral rating for now. I will followup with a change in my rating of this company based on the response I receive or the lack thereof. Given that this company has not responded in a month's time to my original request, I am not confident that I will receive a response.


On July 7th, 2014, VillaColina changed the rating from neutral to positive and added the following:

Update 7/7/14: I received a phone call from a customer service rep at Plant Me Green this morning. The very nice and helpful person offered to ship another Caddo pecan tree today and will include two packets of the Die Hard Transplant medium to give the new tree an extra boost to alleviate any transplant shock. In addition to the phone call, I also received a follow-up email confirming the shipping. I am most happy to join others who have given Plant Me Green a positive rating and I'm very pleased with Plant Me Green's customer service.
Positive FrontierMan
(1 review)
On May 15, 2014, FrontierMan Dickson, TN wrote:

I live in Dickson, TN. I found Loblolly pine trees on plantmegreen.com (located in Florida) and decided to place an order. After reading so many negative reviews about so many nurseries I really didn't have my hopes up.

But PlantMeGreen.com delivered! They shipped out two Loblolly pine trees and they arrived about 3 days later. The trees were in GREAT shape, were packaged very well, and had been watered thoroughly.

I planted them a day later and they both are thriving.

I ordered two additional Loblolly pines this past Monday. These arrived on Wednesday! Again, they were in perfect condition and packaged with great care!

The customer service has also been great. They took the time to send me pictures of some of their pines and let me choose the ones I wanted to purchase. They also offer free shipping on orders over $100.

All in all, I have had two great experiences, and have four new and healthy pine trees (4-5ft tall) in my yard.

I will definitely purchase from them again.

Positive trackinsand
(47 reviews)
On Oct 2, 2013, trackinsand mid central, FL (Zone 9a) wrote:

totally impressed! just ordered Liriope Silvery Sunproof (13 of them) a few days ago and they came fed ex today. they are huge!!! big root systems too.
i am very happy and this won't be my last order from them.
great communication too.

Positive dennyboy34
(14 reviews)
On Jun 20, 2013, dennyboy34 Yonkers, NY wrote:

Ordered a #5 potted Okame Cherry tree. Arrived in a reasonable time and packaged well....was in fine condition after a 1000 mile trip. Pricing was reasonable. Would recommend & use again.

Positive vossner
(111 reviews)
On Dec 16, 2012, vossner Richmond, TX (Zone 9a) wrote:

I am so impressed with this company, their website and the plants they send. I was looking for persimmons and ended up getting some nice pecans as well. The shipment arrived in a blink. Enthusiastically recommend.


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