Posted on June 11, 2015, updated October 1, 2015
Posted on June 10, 2015, updated June 11, 2015
Posted on June 10, 2015, updated June 10, 2015
I called this company looking to find out the sizes of their persimmon trees. I asked them to send a photo if possible. They quickly responded and sent the photos. But I never asked them to pull the plants from the field and take them to the warehouse and prep them for shipping. All I wanted was a picture of the plants in the field so I could see the quality of the plants I could expect to receive. The plants looked fantastic and I was going to purchase them, but had some questions about other types that might be available in the future that might not grow so large. When I sent a note requesting further information I was dropped like a stone. Apparently they are only interested in a sale, not listening to customers and answering questions. It is very unfortunate as now I feel unable to order from them due to not purchasing the plants that were inquired about. Too bad as their plants did look like they were worth buying.
On June 10th, 2015, Fishman1 added the following:
The fact that no attempt was made to contact me after that correspondence only shows that it was a take those plants or do not ask any questions situation. Even though further information or clarification about availability was clearly asked for. No further response will be made on this issue. On June 11th, 2015, Fishman1 changed the rating from negative to positive and added the following:
I decided to change my rating to positive because I did not actually purchase anything from PMG, and therefor should not influence the way a man runs his own business . Even if I was not happy with it.On October 1st, 2015, Fishman1 changed the rating from positive to negative and added the following:
Changed due to lack of reliability.On Oct 1, 2015, Plant Me Green responded with:
"On Jun 10, 2015 3:49 PM, Plant Me Green responded with:
He is a copy of the email (less the 4 pictures I sent). That was sent to you yesterday afternoon. A few hours after you requested pictures. I did expect to actually just take pictures in the field / on the nursery, but it was pouring rain out and I was getting soaked, just picking them up. Anyway here is the email again.
It is pouring rain out, so I brought the 3 plants in the warehouse to take some pictures. They are attached.
NY / Long Island qualities for free shipping on all orders over $100…. If you use a coupon or discount that takes you under $100 the free shipping will not work, you will need to purchase something else….. get a bigger plant….. or just not use the 10% discount. Look at the DIEHARD for $2.50, it is a great price and almost at our cost.
These exact trees will stay in the warehouse for a while (it is storming out) and can ship today if needed.
I hope this helps,
I pasted it exactly as it was sent to you (again without the attached photos) and without your previous email asking for pictures and if shipping would be free to NY.
Not sure why you think the plants were prepped for shipping.... they were brought inside because it was storming out and I could not photograph them in the rain. We have 1,600 acres of nursery. If, I run them back out on the nursery (in the rain) and the customer (you) then orders them. I have to go back out and get them and may not get the same ones (we have usually 100's to pick from). It looks like you are angry and I am not sure why. Everyone wants the sale, but I truly felt like I was helping you and going above and beyond the norm. I will try and see this from your view and will add another line to my email for the next customer with a similar request that says something like..... "These plants will go back out on the nursery after the rain lets up." I can assure you, that you miss read my intention and I am sorry for that, please accept my apology for toughing one of your nerves or hot buttons. It was absolutely not my intention. If you feel, like you want to discuss this on the phone, please call and talk to me. My number is 850-270-0511, I am here from 9-5 most M-F. Sincerely, Richard Roccanti"
On Dec 13, 2014, zimbaasha Mount Pleasant, SC wrote:
I ordered 3 apple trees. When they arrived it was a scorching hot day and the trees were wilted in the box. I certainly understood that was outside of their control. I called them to let them know. There was an answering machine and I left a message with my name and number. I went ahead and planted thinking they might bounce back. I received no call back from the company. After a few weeks it was obvious they were not going to make it so I called again and again got an answering machine. I left my name and number and again no call back. I waited a week and informed credit card company of the situation and they reversed the charge. Then I got a call from them. Quite rude. Of course they just sated their policy, which included informing them. They did not seems to understand I had left messages without a call back. The customer service person said they did not want my future business, which of course was not a possibility.
This was my first time ordering from plantmegreen. I liked the options they had online and I got a lovely crape myrtle. I ordered it on Monday and their website says they ship M-Wed so I thought I would be getting it in a week because they would ship it by that Wed. They sent it out the following Monday (1 week later) and I live in WA so it took 5 days to get here from FL.
The reason for a negative review vs a neutral one was two fold:
1. I assumed they would use faster shipping because it was wilted when it arrived 5 days later (obviously)
2. The plant was forced into a box that was about a foot too short for the tree. An 8" portion of one of the branches was broken and all the other tops of the branches are bent. If I ordered a 3' tree, I'd like to receive that entire specimen instead of the top being bent and broken due to poor shipping practices.
I have planted the tree now and hope it will recover next year but I don't think I will order from them again when there are so many options. order #343908
On Oct 6, 2014, Plant Me Green responded with:
"On Nov 14, 2014 1:07 PM, Plant Me Green responded with:
#1 - standard & free shipping from FL to WA is 5 days - you did not contact us for advice - you choose "standard / free" shipping - you can choose 1 day or 2 day options also from our site. Why would you assume we would ship it faster if you choose ground?
#2 - The crape myrtle was shipped in a 4 foot long box. You ordered a plant that is listed at 2 - 3 feet in height. You say "If I ordered a 3' tree, I'd like to receive that entire specimen..." You received a tree much larger than 3 ft, if it was in a 4 foot box and you say it was still 8 inches taller than the box. We should have pruned the extra tall branch in question and apologize for now requiring you to prune it. "