On Dec 13, 2014, zimbaasha Mount Pleasant, SC wrote:
I ordered 3 apple trees. When they arrived it was a scorching hot day and the trees were wilted in the box. I certainly understood that was outside of their control. I called them to let them know. There was an answering machine and I left a message with my name and number. I went ahead and planted thinking they might bounce back. I received no call back from the company. After a few weeks it was obvious they were not going to make it so I called again and again got an answering machine. I left my name and number and again no call back. I waited a week and informed credit card company of the situation and they reversed the charge. Then I got a call from them. Quite rude. Of course they just sated their policy, which included informing them. They did not seems to understand I had left messages without a call back. The customer service person said they did not want my future business, which of course was not a possibility.
This was my first time ordering from plantmegreen. I liked the options they had online and I got a lovely crape myrtle. I ordered it on Monday and their website says they ship M-Wed so I thought I would be getting it in a week because they would ship it by that Wed. They sent it out the following Monday (1 week later) and I live in WA so it took 5 days to get here from FL.
The reason for a negative review vs a neutral one was two fold:
1. I assumed they would use faster shipping because it was wilted when it arrived 5 days later (obviously)
2. The plant was forced into a box that was about a foot too short for the tree. An 8" portion of one of the branches was broken and all the other tops of the branches are bent. If I ordered a 3' tree, I'd like to receive that entire specimen instead of the top being bent and broken due to poor shipping practices.
I have planted the tree now and hope it will recover next year but I don't think I will order from them again when there are so many options. order #343908
On Oct 6, 2014, Plant Me Green responded with:
"On Nov 14, 2014 1:07 PM, Plant Me Green responded with:
#1 - standard & free shipping from FL to WA is 5 days - you did not contact us for advice - you choose "standard / free" shipping - you can choose 1 day or 2 day options also from our site. Why would you assume we would ship it faster if you choose ground?
#2 - The crape myrtle was shipped in a 4 foot long box. You ordered a plant that is listed at 2 - 3 feet in height. You say "If I ordered a 3' tree, I'd like to receive that entire specimen..." You received a tree much larger than 3 ft, if it was in a 4 foot box and you say it was still 8 inches taller than the box. We should have pruned the extra tall branch in question and apologize for now requiring you to prune it. "