On Dec 18, 2013, vossner Richmond, TX (Zone 9a) wrote:
I responded to an ad on this site and purchased 3 mini amaryllis, Pixie. Shortly after placing my order I received an email advising that my selection was not avail and offering options to get another or get refund. I chose replacement and what I received was not what I selected. Had to call them again to get this straightened out and while I did get my selection, the 3 bulbs were mush and roots were totally moldy. I am an experienced gardener and do not believe these bulbs will make it but I planted them, in the hopes they will survive. If they do, I will change my rating to neutral. I don't think it can ever be positive as while the staff seems eager to please, their inventory or their procedures just aren't up to speed. The whole experience was a big hassle. I cannot recommend this company.
On Dec 18, 2013, Living Gardens responded with:
"On Dec 19, 2013 9:53 AM, Living Gardens responded with:
Thank you for posting your comment. Although negative it is highly appreciated and an opportunity for our company to learn, educate and to regain your confidence in Living Gardens.
You have experienced two challenges that we have been up against lately. The Pixie amaryllises were a result of our very reliable South African grower who made an error in shipping us the incorrect product and unfortunately discarding Pixie after years of product development. Upon receipt of all amaryllis we take one of each variety and begin forcing right away to test quality, stem and flower count. When Pixie bloomed we immediately contacted all customers as you mentioned in your comment.
This has been a late fall of extremely cold conditions here in New Hampshire and throughout much of the Northern states which will result in some replacements of our products. The bulbs you have planted I believe have seen cold damage in transit and will not bloom.
Please email our customer service at email@example.com and mention your comment. I apologize for the extra efforts on your part but ask that you get in touch with us to make this this right which we will do. We look forward to hearing from you!