I have ordered several times from Goodwin Creek and have always received nice products and I'm sure I would have had nice plants this year had I actually received them. I placed an order in June and after not hearing from them for a couple weeks I emailed them asking for a status. After three unanswered emails I finally called. I was told they were very busy but she would check on my order and give me a call back. I never received a call back. I emailed again asking about my order. I got an email back five days later saying my order should be shipping out soon. I waited a few weeks but never got anything. I emailed again, never got an answer. So after several unanswered emails, not getting phoned back, and being told my order should ship out but didn't, I would say my experience was very negative. The only reason I didn't give a negative rating is that I was never charged and I have received good plants before.
On May 28, 2008, cynthsmthrmn Gilmer, TX (Zone 7b) wrote:
I ordered three Kniphofia 'Primrose Beauty' on July 28, 2007 for Fall 2007 shipping. The plants never arrived. I sent several emails and finally called to inquire about the missing plants that were charged to my credit card. It was explained that they were back ordered until Spring. This was not a problem. It is now May 2008, that is a problem. The last time two times I called I was told that they would ship in a couple of weeks. Still have no plants and no money has been refunded.
I guess I will never get either.
On May 28th, 2008, cynthsmthrmn changed the rating from negative to neutral and added the following:
The folks at Goodwin Creek contacted me this afternoon and have shipped out my plants and refunded the cost of shipping. I appreciate their effot to correct the issue. On June 2nd, 2008, cynthsmthrmn added the following:
On Apr 21, 2004, NickiK Portland, OR (Zone 8b) wrote:
Well, the plants I received were nice, good size, and mostly in great condition (the Gingko was a little wilty, but it perked back up after a few days). The only problem is that it took 2 months! I ordered from them in February, and didn't receive anything but an invoice in my e-mail, and they didn't get here until a few days ago. And they didn't have a couple of the things I wanted in stock. I thought it odd that they didn't e-mail me mentioning this, but oh well. What I did get was good quality, and I'd use them again for some things if I ordered a little earlier in the year.