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|On Jun 6, 2011, PlantinPatti Dayton, OH wrote:
Posted on May 20, 2011, updated June 6, 2011
On June 6th, 2011, PlantinPatti added the following:
Update- I finally was able to reach them. However, despite having emails from them stating they would ship on May 9, they claimed they were confused about that ship date. How could they be confused? THEY said that was when they were shipping. I arranged to have plants shipped when I returned on June 4. HOWEVER, I stated that after waiting for two months for my order not to send me tiny plants that were "not quite ready".
The plants arrived in perfect condition. BUT 6 plants were a variety that I did not order. Their catalog states no substitution without permission, but no one asked. Although they did not charge me for those 6 plants, I waited for 2 months to get something I did not want.
On Jun 6, 2011, Goodwin Creek Gardens responded with:
"On Jun 6, 2011 8:43 AM, Goodwin Creek Gardens responded with:
the customer is correct in that we missed her desired shipping date. we had some confusion on which day she left for vacation, so we thought it safest to wait until she returned home. I wish all plants could be ready at the same time, but there are always exceptions. in this case a new lavender variety was way behind the others. as she clearly states above, she did not want smalll plants. I guess we were getting a little gun-shy at this point, and at the last minute I pulled out the small lavenders and replaced them with a similar, but more mature lavender variety (6 plants) and sent them free of charge as an apology that the other variety was not yet ready. she is correct in stating that we made some errors. I can only say that we tried to correct our mistakes and did not charge for anything not ordered. we do guarantee satisfaction and try to find a solution that the customer appreciates. "
|On Apr 6, 2009, db2776 Austin, TX wrote:
I placed an online order with GCG the second week of March, yet after the order was placed I heard nothing from the company until I was fed up and forced to cancel my order 3 weeks later.
On Apr 6, 2009, Goodwin Creek Gardens responded with:
"On Apr 8, 2009 11:03 PM, Goodwin Creek Gardens responded with:
1.We did send an email soon after the order was received, on March 19, stating that the order would be shipped in about 3 weeks. We did not receive a reply requesting another date. The customer cancelled the order before the shipping date arrived.
|On Jul 19, 2008, fc_upland Upland, CA (Zone 9a) wrote:
Dissappointing: I ordered 4 Pelargonium varieties and 6 Rosemary varieties. I recieved no Pelargoniums; they said on the delivery slip that they were sold out. I recieved just 4 of the Rosemary varieties. I told them if one was not available to double up, which they did not do. One variety was clearly not the right variety. I did not bother to advise Goodwin Creek Nursery, and will not. I dont have enough confidence in them at this point to correct the order. I will not purchase from them again.
On Jul 19, 2008, Goodwin Creek Gardens responded with:
On Jul 21, 2008 8:57 AM, Goodwin Creek Gardens added:
Firstly, we guarantee complete customer satisfaction, but can't help if the customer doesn't bother to contact us with the problem. Secondly, looking back at the records of this particular order, it still appears we did everything the customer requested. Apparently we did not fully understand his instructions for substitutions, something that could have easily been corrected had he contacted us."
|On May 5, 2005, raretrees Raleigh, NC wrote:
Ordered a dozen fancy geraniums (all shown in lovely colors in the catalog) and received barely rooted twiglets. Despite having two decades of experience with Geraniums, I've lost 9 of the 12 so far. Frankly, they never had a chance. The little things had no business being subjected to the rigors of mailorder with so little shoot and root tissue to sustain them. By comparison, 42 of 43 Geraniums ordered from Hobbs Farm and Papa Genos (at the same time) are alive and thriving. Both sent generous plants for the same price.
On May 5, 2005, Goodwin Creek Gardens responded with:
On Jul 21, 2008 9:05 AM, Goodwin Creek Gardens added:
Firstly, the customer was told the plants were not ready, but were several weeks away from our usual shipping size. He insisted that it was OK and that he had a greenhouse to nurse them along. Apparently they did not do well in transit. We guarantee complete satisfaction and gave the customer a complete refund."
|On Jun 13, 2004, richlanephd wrote:
Catalog is very good, but they ignored my order completely! I placed it on May 1, 2004. Got an acknowledgement but no plants. I emailed them on June 1 asking what was happening. No response. Finally on June 10 I called and they said that end May was their "busy season." (Remember I ordered on May 1, weeks before the busy season.) The nice lady promised that someone would call me in "a day or two" to advise me of shipping date. This offer was unacceptable, as it's already too hot now to succeed with the little plants they send out (service was ok last year when I ordered in January), so all I could do was to cancel the order.